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Descripción ¿Buscas un nuevo reto donde puedas seguir creciendo profesionalmente? Si eres una persona que le apasiona el mundo de F&B y te gustaría profesionalizar tu carrera, ¡esta es tu oportunidad! En Mac Hotels, estamos en búsqueda de un/a segundo/a responsable de restaurante para nuestro resort Club Mac 3*. Tu misión: En colaboración con el maître planifica, desarrolla y gestiona las actividades que se realizan en la prestación de servicios en el comedor. Asimismo coordina y supervisa los distintos recursos humanos y materiales que intervienen en el departamento para alcanzar el máximo nivel de calidad y satisfacción del cliente Responsabilidades principales: • Realizar las funciones de maître en su ausencia., • Optimización de los recursos materiales y humanos para ofrecer la mejor calidad de servicio y atención al cliente teniendo en cuenta los objetivos de la empresa., • Supervisión, organización y coordinación del personal de su departamento., • Contribución a la formación continua del personal a su cargo., • Asistir a la planificación sobre la contratación de personal., • Recepción y acompañamiento al clientes a su llegada., • Colaborar en la gestión de control de costes, elaboración de escandallos, cálculo de ratios de comidas y bebidas y confección de líneas de carta., • Asistencia en la preparación y planificación de eventos especiales., • Cumplir con las normas en materia de calidad, medioambiente y prevención de riesgos laborales vigentes. ¿Qué ofrecemos? • Un entorno de trabajo con un equipo comprometido y orientado a la excelencia., • Beneficios exclusivos para empleados: Disfruta de descuentos en nuestros hoteles y restaurantes, así como en una amplia gama de productos y servicios, desde electrodomésticos hasta viajes internacionales., • Posibilidad de crecimiento dentro de la empresa, con acceso a planes de formación y desarrollo., • Contrato fijo discontinuo, • Plan de desarrollo y de carrera., • Formación: FP superior en dirección de servicios en restauración o similares., • Nivel alto de inglés, se valorará positivamente conocimientos de otros idiomas., • Conocimientos de programas de gestión hotelera y ofimática, como Avalon., • 2-3 años en un puesto similar, • Competencias clave: Flexibilidad, atención al de detalle, resolución de problemas, desarrollo de personas, trabajo en equipo, orientación al cliente.

Buscamos un/a Supervisor/a de Hotel para unirse a nuestro equipo. La persona seleccionada será responsable de la supervisión de las operaciones diarias del hotel, asegurando un servicio de alta calidad y la satisfacción de nuestros huéspedes. Principales responsabilidades: • Supervisar y coordinar al personal del hotel en sus diversas áreas, como recepción, pisos, F&B y atención al cliente., • Asegurar que los estándares de servicio y calidad del hotel se mantengan en todo momento., • Gestionar incidencias y quejas de los huéspedes de manera eficiente y profesional., • Colaborar en la formación y desarrollo del equipo., • Realizar controles de calidad y operativos para garantizar el buen funcionamiento., • Apoyar en tareas administrativas y operativas según sea necesario., • Conocimiento y aplicación de normativa referente al sector. Requisitos: • Experiencia previa demostrable en un puesto de supervisión o similar en el sector hotelero., • Orientación al cliente y habilidades de comunicación., • Capacidad para trabajar en equipo y liderar personal., • Dominio de software de gestión hotelera y herramientas ofimáticas., • Se valorará el dominio de idiomas, especialmente alemán e inglés.

nstantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort—an oasis of tranquility where ocean, land, and subtropical vegetation blend with Moorish-inspired architecture. With 462 rooms and suites spread across the Citadel and the exclusive Villa Retreat, we offer unmatched views of the Atlantic Ocean, Mount Teide, and our lush gardens. Our 5-star resort is renowned for its award-winning culinary offering — including Michelin-starred restaurants — a 2,500 m² Spa & Fitness Center, multiple swimming pools, and the largest Ritz Kids in Europe. Join our team… …as a Revenue Management Analyst at The Ritz-Carlton, Abama Resort in Tenerife. Who we are looking for… Are you passionate about data analysis, identifying business opportunities, and maximizing revenue in a luxury environment? As a Revenue Management Analyst, you will play a key role in the resort’s commercial strategy, supporting the analysis of performance trends, developing accurate forecasts, and optimizing pricing and inventory across both Rooms and Food & Beverage. If you love working with complex datasets, have a strategic mindset, and enjoy influencing business results in a high-end setting, we would love to meet you! Your responsibilities include… Revenue Analysis & Strategy Analyze sales and revenue performance across Rooms and F&B to identify trends, demand patterns, and opportunities for optimization. Develop detailed short- and long-term forecasts based on historical data, market intelligence, and business objectives. Recommend and adjust dynamic pricing, inventory, and yield strategies according to market conditions. Support the annual budgeting and reforecasting processes by providing structured analytical insights and identifying risks or variances. Conduct market and competitor analysis to maintain competitive positioning in rate structures, packages, and promotions. Monitor and optimize room occupancy, F&B covers, and event revenue while balancing yield objectives with guest satisfaction. Inventory & Systems Management Monitor and update Rooms and F&B inventory to ensure accuracy and maximize revenue performance. Implement and revise rates, restrictions, and distribution strategies in PMS, RMS, and CRS systems. Perform system maintenance tasks including hurdle updates, demand forecasting, group block reviews, and daily checks. Escalate system or technical issues promptly to the appropriate support teams. Reporting & Advanced Analytics Prepare daily, weekly, and monthly performance reports (pick-up, pace, productivity, comp set, STR, etc.). Build dashboards and executive summaries highlighting key metrics, revenue trends, and strategic recommendations. Support commercial strategy meetings by preparing critiques, performance summaries, and competitive analyses. Conduct month-end audits, data validation, and quality checks to ensure accuracy and compliance. Collaboration & Operational Support Work closely with Sales, Marketing, Finance, Reservations, and Operations to ensure alignment in commercial strategy. Support ad hoc analyses and special projects requested by leadership or corporate teams. Assist in training new associates on revenue tools and systems. Ensure all actions comply with company policies, brand standards, and The Ritz-Carlton Gold Standards. Guest Interaction & Communication (Applicable during occasional interactions with internal or external guests) Respond to guest inquiries professionally, following brand service guidelines. Communicate clearly and respectfully with guests and colleagues at all levels. Foster positive and productive working relationships across departments. Quality, Security & Compliance Ensure compliance with revenue recognition rules, audit requirements, and financial standards. Maintain high levels of confidentiality, data privacy, and system security. Participate in continuous improvement initiatives to enhance accuracy, efficiency, and strategic performance. What we expect from you… Strong analytical and numerical skills with experience in data interpretation, forecasting, and reporting. Previous experience in Revenue Management, Business Analytics, Finance, Data Analysis, or similar roles (experience in hospitality is ideal). Advanced proficiency in Excel and familiarity with RMS, PMS (Opera preferred), and BI tools such as Tableau or Power BI. Ability to present complex findings clearly to different levels of the organization. Strategic mindset, results-oriented approach, and proactive attitude. Excellent interpersonal skills and ability to collaborate with multiple departments. Fluent English and Spanish; German is a plus. Valid work permit for Spain. Recommended experience: minimum 2 years in hotel analytics, revenue management, or business analysis. What we offer you… Competitive salary above the market rate. Special rates at more than 9,500 Marriott hotels (“Explore Rate”) for you, your family, partner, and parents. Discounts on dining within the resort and other Marriott properties. Up to 75% discount on flights for residents of Tenerife. Additional corporate benefits for travel and leisure. Special birthday gift. One complimentary stay at the resort after one year of service. Holiday pay and additional benefits according to internal policies. Advanced training programs and real opportunities for career growth. Employee dining room, uniform, and laundry service included. Team events, internal initiatives, and community impact activities. Comprehensive corporate medical coverage. (Benefits are subject to internal policies and may vary.) Have we inspired you? Apply through MarriottCareers with your updated documentation. Marriott International is an equal-opportunity employer. We value diversity, inclusion, and authenticity. At The Ritz-Carlton, we create extraordinary experiences that last, guided by our Credo, our Employee Promise, and the Gold Standards. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Descripción: Restaurante con alto nivel de exigencia y estándar de servicio consolidado busca Segundo/a de Sala con experiencia real en coordinación operativa. Buscamos una persona con liderazgo natural, criterio profesional y capacidad para asumir responsabilidad directa en el servicio. El puesto requiere presencia en sala, toma de decisiones y control del equipo. Responsabilidades: -Coordinación del equipo de sala durante el servicio. • Supervisión de estándares y calidad en cada rango., • Dirección operativa en ausencia de la responsable., • Gestión de incidencias con clientes y equipo., • Organización de turnos junto a dirección., • Control de cierres y protocolos., • Comunicación constante con cocina. Perfil que buscamos: • Experiencia previa como jefe/a de rango avanzado o segundo/a de sala., • Seguridad liderando equipo., • Mentalidad resolutiva y ordenada., • Orientación clara al detalle., • Capacidad para trabajar bajo presión sin perder elegancia en el trato. Proyecto estable. Entorno profesional Posibilidad real de crecimiento dentro del proyecto.

DIRECTOR OF SALES – LONDON WEST (MATERNITY COVER)Reporting to the Senior Sales Director - UK and Ireland, this role will drive commercial performance and take full ownership of sales targets across assigned Locke & Cove properties in the West London market, delivering exceptional revenue growth through strategic account management and targeted new business development. This role is based on property 5 days a week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS • Developing and executing property-level sales strategies aligned with KPIs to consistently meet or exceed revenue targets across your portfolio, • Delivering against ambitious B2B revenue targets with full personal accountability for results, • Dedicating approximately 25% of your efforts to direct revenue generation through hands-on account management - identifying growth opportunities, increasing market share, and maximising yield from existing clients, • Allocating 75% of your time to high-impact new business development - personally identifying, pursuing and closing new corporate clients that deliver significant incremental revenue, • Implementing rigorous account planning to systematically grow revenues from existing and new B2B customers across all channels including direct corporate clients, Travel Management Companies (TMCs), Serviced Apartment Booking Agencies (SABAs), consortia and other B2B intermediaries, • Actively pursuing revenue opportunities across all segments including corporate, groups, M&E, mid & extended stay, • Working collaboratively with the Key Accounts Team, Groups & MICE Team, and wider Commercial Team while maintaining personal ownership of revenue targets, • Maintaining disciplined use of CRM & edyn's database with meticulous attention to data quality and pipeline management, • Providing detailed, data-driven reporting to key stakeholders on sales activity, pipeline development and revenue performance, • Personally hosting FAM trips, property showcases, sales presentations and events to drive business to your properties, • Ensuring rigorous adherence to all internal processes for effective account management, • Maintaining comprehensive, up-to-date records with accurate client information in all databases, • Exceptional commercial acumen with proven sales achievement, • Superior relationship-building capabilities with C-suite decision makers, • Advanced problem-solving and negotiation skills, • Strategic planning and organisational excellence, • Outstanding written and verbal communication, • Advanced proficiency in business technology tools for sales presentations and reporting, • 4 years previous hotel experience across multiple European / international jurisdictions looking after £3m plus of annual business, • Proven track record of consistently exceeding sales targets in hospitality or related sectors, • Significant hospitality sales and strategic account management experience with demonstrable results, • Established local market knowledge with active network of industry contacts If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Buscamos ENCARGADO/A DE RESTAURANTE Estamos en busca de un Encargado/Director de Restaurante para liderar uno de nuestros establecimientos en Playa de Muro y Can Picafort. Qué buscamos? • Experiencia mínima de 3 años en gestión de restaurantes., • Habilidades de liderazgo y gestión de equipos., • Conocimiento en control de costes, inventario y proveedores., • Orientación al cliente y capacidad de resolución de problemas., • Español e inglés imprescindibles (otros idiomas, un plus). Qué ofrecemos? • Un entorno de trabajo dinámico en una empresa con más de 35 años de historia., • Oportunidad de crecimiento y desarrollo profesional., • Buenas condiciones salariales y estabilidad laboral., • Formar parte de un equipo apasionado por la gastronomía y la hospitalidad.

DIRECTOR OF SALES – LONDON EASTReporting to the Senior Sales Director - UK & Ireland, this role will drive commercial performance and take full ownership of sales targets across assigned Locke & Cove properties in the East London market, delivering exceptional revenue growth through strategic account management and targeted new business development. This role is based on property 5 days a week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS • Developing and executing property-level sales strategies aligned with KPIs to consistently meet or exceed revenue targets across your portfolio, • Delivering against ambitious B2B revenue targets with full personal accountability for results, • Dedicating approximately 25% of your efforts to direct revenue generation through hands-on account management - identifying growth opportunities, increasing market share, and maximising yield from existing clients, • Allocating 75% of your time to high-impact new business development - personally identifying, pursuing and closing new corporate clients that deliver significant incremental revenue, • Implementing rigorous account planning to systematically grow revenues from existing and new B2B customers across all channels including direct corporate clients, Travel Management Companies (TMCs), Serviced Apartment Booking Agencies (SABAs), consortia and other B2B intermediaries, • Actively pursuing revenue opportunities across all segments including corporate, groups, M&E, mid & extended stay, • Working collaboratively with the Key Accounts Team, Groups & MICE Team, and wider Commercial Team while maintaining personal ownership of revenue targets, • Maintaining disciplined use of CRM & edyn's database with meticulous attention to data quality and pipeline management, • Providing detailed, data-driven reporting to key stakeholders on sales activity, pipeline development and revenue performance, • Personally hosting FAM trips, property showcases, sales presentations and events to drive business to your properties, • Ensuring rigorous adherence to all internal processes for effective account management, • Maintaining comprehensive, up-to-date records with accurate client information in all databases, • Exceptional commercial acumen with proven sales achievement, • Superior relationship-building capabilities with C-suite decision makers, • Advanced problem-solving and negotiation skills, • Strategic planning and organisational excellence, • Outstanding written and verbal communication, • Advanced proficiency in business technology tools for sales presentations and reporting, • 4 years previous hotel experience across multiple European / international jurisdictions looking after £3m plus of annual business, • Proven track record of consistently exceeding sales targets in hospitality or related sectors, • Significant hospitality sales and strategic account management experience with demonstrable results, • Established local market knowledge with active network of industry contacts If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.