Implementation Manager
hace 7 días
Barcelona
About the company At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.” By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca, Barcelona and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber. Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs. Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era. About the job: As Implementation Manager, you will be responsible for leading the successful onboarding, integration, and adoption of Nuitée’s platform for new and existing clients. You’ll act as the bridge between our product, engineering, and commercial teams—ensuring seamless delivery of technical solutions that meet client needs. Your success will be measured by how effectively you translate client requirements into scalable solutions, manage implementation timelines, and drive customer satisfaction and retention. You will play a critical role in setting clients up for long-term success, maximizing their value from Nuitée’s platform, and accelerating revenue realization. Key Responsibilities: • Typically requires 5+ years in implementation, solutions consulting, or technical project management., • Lead the end-to-end onboarding and implementation process for new clients, from requirements gathering to integration, testing, and go-live., • Act as the primary point of contact for client implementation teams, managing timelines, expectations, and deliverables., • Translate clients’ technical needs into scalable solutions using Nuitée’s APIs and platform capabilities., • Coordinate cross-functionally with product, engineering, and commercial teams to ensure seamless execution and resolve issues quickly., • Provide technical guidance, best practices, and documentation to client teams throughout the integration process., • Ensure clients achieve maximum value from Nuitée’s platform and transition smoothly to long-term account management., • Monitor project progress, proactively identify risks, and implement solutions to keep implementations on track., • Gather client feedback during and after onboarding to improve processes and inform product development., • Contribute to internal playbooks, tools, and scalable frameworks that enhance the efficiency and consistency of future implementations. Our Ideal Candidate • Typically requires 5+ years in implementation, solutions consulting, or technical project management., • Proven success delivering client-facing projects with measurable business impact., • Strong understanding of APIs, system integrations, and technical workflows, with the ability to explain complex concepts to non-technical stakeholders., • Experience working with travel technology (airlines, OTAs, GDS, fintech, or distribution platforms) is highly desirable., • Strong project management skills, with the ability to manage multiple client implementations in parallel., • Excellent relationship-building and communication skills, capable of engaging with both C-level executives and operational teams., • Familiarity with CRM and project management tools (e.g., HubSpot, Salesforce, Jira, Asana)., • Project Management: Excellent organizational skills with the ability to manage multiple priorities and deadlines effectively., • Technical Acumen: Strong knowledge of APIs, data flows, and system integrations, with the ability to translate business needs into technical solutions., • Communication: Exceptional verbal, written, and presentation skills; able to influence and engage both technical and non-technical audiences., • Problem-Solving: Proactive and solutions-oriented, with the ability to anticipate and address implementation challenges., • Collaboration: Strong team player who works seamlessly across product, engineering, and commercial functions to deliver results. Why Nuitee? At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it. • Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale., • World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally., • Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup., • Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super-apps, and non-travel businesses to offer travel solutions for the first time., • AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions. By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.
