Administrator Support Technician
3 days ago
Alcoi
Full Time | Valencia, Spain (On-site) or Brindisi, Italy (On-site) Location: Valencia, Spain or Brindisi, Italy Scope of Work: • Perform database administration tasks of MSSQL and open source databases;, • Provide day-to-day support and maintenance of applications and tools for the UNICC and partners;, • Resolve in a timely manner Tier-2 application issues and escalated Tier-3 issues to Designated focal points;, • Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards;, • Assist in applications structural changes required during system upgrades;, • Assist in the deployment of tools and in the implementation of processes to assist in operational support;, • Assist in responding to application-related queries from end users in remote locations;, • Facilitate knowledge transfer to Tier-1 and deliver end-user training sessions on the application functionality., • Assist in the development and in the updating of software applications related documentation, including technical documentation and system reports, attend operational and other meetings;, • Provide standby and on-call 24×7 support, and work in shifts when requested;, • Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part‑time or full‑time basis upon request from the senior management;, • Perform other duties, as required. The resource MUST have the following skills and experience:: • 3 to 5 years of experience in application maintenance and general IT support;, • Assist in deploying and maintaining cloud identity platforms based on client requirements., • Good working knowledge of client/server applications in a Windows/Linux environment;, • Good working knowledge of Database Management;, • Very good knowledge of English (both written and verbal) is required., • High school diploma The resource SHOULD have the following skills and experience: • At least three years of experience administering Microsoft Windows server, SQL Server databases and .NET applications., • Good working knowledge of MySQL, RedHat Linux server, and Drupal applications, • Good working knowledge of global Active Directory Architecture, AWS and Azure, • Familiarity with United Nations policy framework for International Public Sector Accounting Standards (IPSAS) or compliant operational concepts and processes, • Knowledge of another official United Nations language is desirable, • Ability to grasp complex concepts, logical and analytical approach to solving problems, • Ability to work under pressure and with minimum supervision, • Good interpersonal skills and ability to work in a team of diverse skills, • Willingness to improve knowledge and skills and learn new technologies Desirable certifications: • Certifications and advanced training in Microsoft technologies, • Certification and familiarity with ITIL concepts and processes Teleworking Option: Yes, up to 1 day per week On-call requirements: One week per month #J-18808-Ljbffr