Sales & Admin Support – English Native Speaker
9 hours ago
Santomera
ph3OFERTA Sales Admin Support /h3 pRointe, a leader in the manufacturing of electric heating products whose mission is to provide efficient and responsible heating solutions in the national and international market. /p pWould you like to be part of a leading company in its sector, with professional development and international projection? /p pWe are currently looking for a Sales Admin Support to join our sales team and further grow our successful business. This is an exciting and rewarding opportunity that offers career and personal growth. /p pIf you are looking for a stable, dynamic job and you wish to develop and enrich your professional career in an environment of respect and diversity, we offer you the possibility of finding it by working with us. /p pThis position is 100% on-site at our facilities in Santomera, Murcia. /p h3The Role /h3 ul liOverseeing the entire order process, ensuring that orders are processed correctly and on time. /li liEnsure that customers are correctly parameterised in the system to optimise their experience and facilitate the management of their orders. /li liManage customer claims efficiently, ensuring a quick and satisfactory resolution. /li liDemonstrated ability to meet tight deadlines while maintaining high-quality standards. /li liConstantly monitor order deliveries and ensure that they arrive on time and in the agreed conditions. /li liMonitor industry and customer service related KPIs, ensuring compliance with set targets. /li liManage the company's CRM tool to maintain an organised and detailed record of all customer interactions. /li liProviding assistance to customers on the use of our products, resolving doubts and providing customised solutions. /li liMaintain fluid communication with Area Sales Managers to anticipate their needs and resolve incidents efficiently. /li liManage refund or compensation policies to ensure customer satisfaction. /li liEnsure that records of activities and communication with each Area Sales Managers are accurate and up to date. /li liCreate and improve procedures for customer feedback and complaint resolution. /li /ul h3The Candidate /h3 ul liExperience in a similar position. /li liNative English. /li liWorking in a team. /li liKnowledge of purchasing, marketing and logistics. /li liSales experience. /li liStrong ability to handle customers over the phone. /li /ul h3What can we offer? /h3 ul liJoining a leading multinational company in its sector with great growth prospects. /li liWork in a collaborative environment surrounded by staff who will help you grow professionally. /li /ul pWe are committed to equal opportunities for all, rejecting any discrimination based on age, colour, gender, religion, or disability. /p /p #J-18808-Ljbffr