Interim Head of Workplace (M/W/D) - K-Recruiting Life Sciences
hace 4 días
Barcelona
Interim Head of Workplace (M/W/D) Tasks: 1. Leadership, Coordination & Advisory • Provide leadership and coordination for a globally distributed Workplace function (approx. 11 team members across multiple regions and time zones)., • Define and align roles, responsibilities, deliverables, and ways of working across the team., • Guide the ongoing transformation of the Workplace function, including capability development, process clarity, and accountability structures., • Promote a collaborative, transparent, and outcome-driven way of working across Workplace and Infrastructure domains., • Act as a senior escalation point for complex topics related to workplace, identity, endpoint, access management, and collaboration services., • Support organizational and technical change initiatives by providing structure, guidance, and best practices. 2. Workplace Architecture & Technical Ownership Provide architectural guidance and hands-on expertise across core workplace technologies, including: • Active Directory Architecture: Domain/forest design, GPO strategy, OU structure, delegation models, replication, and security hardening., • Microsoft Entra ID / Hybrid Identity: Hybrid identity setup, synchronization, Conditional Access, MFA, identity protection, and cloud/on-prem integration., • PKI Infrastructure: Certificate authority architecture, lifecycle management, governance, and integration into workplace/security services., • Remote Desktop Services / Terminal Services: Architecture, performance optimization, access control, and modernization strategies., • Microsoft 365 Services: Governance and administration of Exchange Online, Teams, SharePoint Online, OneDrive, and collaboration platforms., • Microsoft Intune / Endpoint Management: Device lifecycle, compliance, configuration, application deployment, patching, and endpoint security., • Identity & Access Management: Role-based access, least privilege models, lifecycle processes (joiner/mover/leaver), and governance workflows. 3. Operations & Service Delivery Optimization • Ensure stable and secure operation of workplace services with focus on availability, performance, and user experience., • Assess, design, and optimize operational processes (incident, request, change, problem, access, knowledge management)., • Define and implement KPIs, SLAs, and service performance metrics., • Establish and improve documentation standards, operational procedures, and knowledge management practices., • Identify and implement automation opportunities to improve efficiency and reduce manual workload., • Increase transparency across workload, risks, priorities, and service performance. 4. Security, Compliance & Governance • Ensure workplace services align with security standards, audit requirements, and industry best practices., • Collaborate with Information Security stakeholders on identity protection, endpoint security, and access governance., • Support implementation of ISO 27001-aligned controls and documentation where required., • Identify and mitigate risks related to legacy systems, technical debt, and misconfigurations., • Strengthen security posture across identity, endpoint, and collaboration services while ensuring auditability and traceability. 5. Transformation & Continuous Improvement • Drive the evolution of the Workplace function toward a proactive, standardized, and service-oriented operating model., • Identify gaps in services, processes, and technology, and define improvement initiatives., • Support the transition from legacy infrastructure to modern cloud and hybrid workplace solutions., • Promote automation, self-service capabilities, and modern endpoint management practices., • Establish clear ownership models for services, platforms, and processes., • Encourage knowledge sharing, documentation discipline, and cross-functional collaboration. 6. Stakeholder & Vendor Collaboration • Act as a key interface between IT, business stakeholders, and regional teams to ensure workplace services support business needs., • Translate business requirements into scalable and standardized workplace solutions., • Balance global standards with local regulatory and operational requirements., • Provide transparency on roadmap, risks, and service performance to stakeholders., • Coordinate with vendors, service providers, and technology partners where required., • Contribute to infrastructure and transformation initiatives with technical expertise and strategic input., • Support planning activities such as budgeting, licensing, and roadmap definition from a technical perspective. Qualification: Technical Expertise • Strong architectural understanding of Microsoft-based workplace, identity, endpoint, and collaboration environments., • Ability to assess complex IT landscapes and define pragmatic, scalable target architectures., • Deep knowledge of hybrid identity, endpoint security, authentication, access control, and compliance frameworks., • Capability to translate technical and business requirements into secure, maintainable, and scalable workplace solutions., • Strong analytical skills, including troubleshooting, root-cause analysis, and structured problem resolution., • Experience in identifying and implementing automation, standardization, monitoring, and operational improvements., • Solid understanding of security-by-design principles, least privilege models, identity lifecycle management, and governance frameworks. Delivery & Coordination Capabilities • Ability to guide and enable distributed technical teams in a functional or advisory capacity (without direct line management responsibility)., • Strong decision-making and prioritization skills in complex, multi-stakeholder environments., • Experience supporting technical and operational transformation initiatives., • Ability to introduce structure, clarity, and accountability in delivery models and processes., • Skilled in aligning stakeholders, facilitating decision-making, and resolving conflicts constructively., • Comfortable operating within global, matrixed, and cross-functional environments. Communication & Stakeholder Engagement • Clear, structured, and professional communication style across technical and non-technical audiences., • Ability to translate complex technical concepts into business-relevant insights and recommendations., • Strong documentation and presentation capabilities., • Experience collaborating with business units, regional teams, IT functions, security stakeholders, and external partners., • Service-oriented mindset with the ability to balance business priorities, security requirements, and operational feasibility., • Fluent in English; additional languages are beneficial. Framedetails: Start: ASAP Duration: 6 month Workload: 5 days / week Location: Spain
