Reservations Manager - W Barcelona
14 days ago
Port d'Alcúdia
About the job Job requirements: · Professional Experience: Minimum of 3 years of experience in the hospitality industry.
Proven experience leading a team with a track record of achieving sales targets and maintaining high customer satisfaction levels.
Familiarity with the Barcelona luxury hospitality market, including knowledge of competitive pricing, high-end guest expectations. · Technical Skills and Systems Knowledge: Proficiency in using Property Management Systems (PMS) and Central Reservation Systems (CRS), with preference for experience in systems such as Opera and Marsha.
Understanding of revenue management principles, including dynamic pricing strategies, inventory control, and distribution channels management. · Sales and Revenue Management: Knowledge of revenue optimization techniques, including upselling and managing OTA relationships. · Customer Service and Communication: Exceptional customer service skills with the ability to handle VIP and high-net-worth clientele with discretion and professionalism.
Excellent communication skills in both Spanish and English; proficiency in additional languages (e.g., Catalan, French, or German) is a plus.
Proven ability to effectively resolve customer complaints, ensuring a positive outcome while maintaining brand standards and guest satisfaction. · Leadership and Team Management: Demonstrated leadership skills with the ability to motivate, train, and develop a team to achieve high performance standards.
Strong organizational and problem-solving abilities, with experience in managing team schedules, performance evaluations, and conflict resolution. · Educational Background: Bachelor’s degree in Hospitality Management.
Additional certifications in revenue management or luxury hospitality management are advantageous. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Reservations Language required: Spanish. The company
Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.
