IT Service Desk Analyst
hace 12 días
Parla
IT Service Desk Analyst – Parla, Illescas, Spain Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo. Responsibilities • Record and resolve Service Desk queries within SLA targets., • Day‑to‑day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager., • Set up and install new PC hardware and software, following departmental procedures and standards., • Carry out routine scheduled IT activities, such as server backups., • Perform administration duties such as adding and removing network user IDs and email accounts in line with departmental procedures and standards. Qualifications • High School Diploma or GED required; associate or bachelor’s degrees preferred., • Minimum of 5 years of IT support experience., • Knowledge of PC hardware technology, maintenance and repair of PC hardware., • Knowledge of current Windows OS applications, servers and workstations., • Effective, logical problem‑solving abilities, capable of using initiative to provide solutions to recurring problems. xcskxlj Candidates must be eligible to work in the country where the position is based. #J-18808-Ljbffr