The Business Bear

Guest Experience Manager Location: Hot N Juicy Shrimp LDN, West Dulwich Reports To: Operations Manager Employment Type: Full Time Working Pattern: Afternoon and Evening Shifts including Weekends About the Role Guest Experience Manager About Hot N Juicy Shrimp LDN At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal—they should leave having enjoyed an unforgettable experience that keeps them coming back and recommending us to others. We're looking for an experienced, confident and passionate Guest Experience Manager to lead our Front of House team and drive exceptional hospitality standards across the restaurant. This is a hands-on leadership role for someone who thrives in a busy environment, leads by example, and understands that outstanding guest experiences are created through attention to detail, consistency and genuine hospitality. The Role As Guest Experience Manager, you will be responsible for the day-to-day management of our Front of House operation, ensuring every guest receives warm, efficient and memorable service. You'll inspire and develop your team, resolve guest concerns with confidence, maintain high operational standards, and ensure the restaurant consistently delivers the Hot N Juicy experience. Alongside service leadership, you'll also oversee key administrative and operational duties that keep the restaurant running efficiently. Key Responsibilities Guest Experience • Deliver exceptional customer service at every touchpoint., • Create memorable guest experiences that encourage repeat visits., • Build relationships with regular guests and recognise returning customers., • Handle complaints professionally and resolve issues quickly., • Monitor guest feedback and implement improvements., • Ensure restaurant presentation and cleanliness remain exceptional throughout service. Leadership • Lead, motivate and develop the Front of House team., • Conduct pre-service briefings and communicate daily priorities., • Coach staff to deliver consistently high hospitality standards., • Monitor staff performance and provide ongoing feedback., • Support recruitment, onboarding and training of new team members. Operations & Administration • Prepare and manage weekly staff rotas., • Respond to customer emails and booking enquiries., • Complete daily and weekly management reports., • Produce end-of-day (EOD) reports and analyse key performance figures., • Monitor labour costs and staffing levels., • Support stock ordering where required., • Ensure company procedures and service standards are consistently followed., • Work closely with the kitchen and management team to deliver seamless service. Compliance • Ensure all health & safety and food hygiene standards are maintained., • Complete daily operational checks., • Support opening and closing procedures., • Ensure licensing and company policies are adhered to. What We're Looking For We're looking for someone who: • Has previous experience managing a busy restaurant or hospitality venue., • Is passionate about customer service and hospitality., • Has excellent leadership and people management skills., • Remains calm under pressure in a fast-paced environment., • Is organised, proactive and solutions-focused., • Is confident using Microsoft Office, email and restaurant management systems., • Has excellent written and verbal communication skills., • Can confidently manage both operational and administrative responsibilities. Working Hours This role requires flexibility and commitment to the hospitality industry. • Afternoon and evening shifts are required., • Weekend working is essential., • The successful candidate will be expected to work most weekends due to the nature of the business., • To support work-life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance. What We Offer • Competitive salary., • Staff meals whilst on shift., • Employee discount., • Career progression opportunities., • Ongoing training and development., • The opportunity to help shape one of London's fastest-growing independent restaurant brands.

General Manager – Emerald Hospitality Group (Central London) Emerald Hospitality Group is a collection of vibrant, design-led restaurants across London, delivering high-quality dining experiences with strong commercial performance. We are currently seeking a passionate and driven General Manager to lead one of our flagship venues. This is a key leadership role for a hands-on operator who thrives in a fast-paced environment and is committed to delivering excellence across guest experience, team development, and financial performance. What we offer £55,000 per year Weekly sales incentives Paid holiday allowance, with your birthday guaranteed off Staff meals on duty Ongoing training and career development across the group The opportunity to grow within an ambitious and expanding hospitality business The role Lead day-to-day operations of a high-volume, quality-driven restaurant Drive sales, profitability, and cost control across all areas of the business Build, develop, and inspire a strong front-of-house team Maintain exceptional service standards and guest experience Ensure full compliance with health & safety and operational procedures Work closely with senior leadership on performance and strategy What we’re looking for Proven experience as a General Manager or strong Deputy ready to step up A hands-on leader who leads from the front Strong understanding of P&L, labour control, and KPI management Passion for hospitality, food, and creating memorable guest experiences Resilient, energetic, and commercially driven Apply today to become part of Emerald Hospitality Group and take the next step in your leadership journey.

Mour is an exciting new restaurant in Marylebone, offering a refined Mediterranean dining experience focused on seasonal ingredients, elegant simplicity, and warm, attentive service. It is a 60-cover restaurant, including 20-cover courtyard. We are looking for a passionate and driven experienced manager to join our team and play a key role from the very beginning. This is a unique opportunity for someone who wants to shape a new opening and build a strong team culture. Key responsibilities: • Support the General Manager in overseeing all daily operations, • Lead service with confidence, precision, and attention to detail, • Help establish and maintain high service standards from launch, • Train, develop, and inspire the front-of-house team, • Manage rotas, labour costs, and stock control, • Work closely with the kitchen to ensure smooth service flow, • Drive performance and contribute to building the business What we’re looking for: • Proven experience in a premium or Mediterranean-led restaurant, • Strong floor presence and leadership skills, • Passion for seasonal food and wine culture, • Excellent attention to detail and guest care, • Solid understanding of P&L and cost control, • A proactive mindset and enthusiasm for a new opening environment What we offer: • Salary: £42,000 - 45,000 per year, • 45 hours contract, • 28 days holiday, • Opportunity to be part of a new opening and shape the project, • A professional and supportive working environment If you are passionate about hospitality and want to be part of something from day one, we would love to hear from you. 👉 Apply now to join Mour.

Looking for, self-drive individuals with experience on working on busy environments. Are you able to provide customers with great service and with a smile on your face? Are you able to train others? Are you looking for to grow up on the industry? If you can answer yes to this three questions we want to speak to you. As an assistant manager at Caffe Concerto, you’ll need to keep your eyes on everything. As well as helping the general manager with strategic planning and targets, you’ll get to flex your management muscle across the floor, Kitchen and bar teams, mentoring, motivating and inspiring them to deliver the best Caffe Concerto guest experience possible. In return, our assistant managers will receive an industry-leading pay package, incredible opportunity for career progression and the training to make sure you succeed. Plus you’ll also get access to an impressive array of benefits. Benefits of working with us: -50% staff discounts in all our venues even on your days off -Extra service charge -Flexible weekly time table. -Annual holidays of 4 weeks. -Learning and development opportunities. -Free meals during working hours. Requirements: -Positive attitude and experience is required. -Must have the stamina to work full time be flexible and do long shifts. -Be able to reach, bend, stoop and frequently lift up to 50 pounds. -Possess excellent basic math skills and have the ability to operate a cash register or POS system.

Are you an experienced, driven, and passionate General Manager looking to lead a thriving pub? Whelans Pubs is seeking a hands-on leader who excels in fast-paced hospitality, is dedicated to delivering exceptional guest experiences, and committed to building high-performing teams. As General Manager, you will fully own your business, driving sales, profitability, and operational standards, while fostering a welcoming atmosphere for every guest. You'll be an energetic, visible leader, setting high standards and inspiring your team daily. Commercially aware and passionate about hospitality, you'll confidently make decisions and be motivated by creating pubs guests love to visit. Key Responsibilities • Leadership, • Lead, inspire, and develop your management and bar teams., • Recruit, train, and retain exceptional team members., • Create a positive, motivated, and accountable working culture., • Conduct regular team meetings, coaching sessions, and performance reviews., • Manage staffing levels and rotas in line with business needs., • Commercial Performance, • Take full responsibility for achieving weekly and monthly sales targets., • Drive wet sales, food sales, and overall profitability., • Maximise opportunities through events, entertainment, and seasonal promotions., • Monitor labour costs, GP margins, and controllable expenses., • Analyse business performance and implement action plans to improve results., • Customer Experience, • Deliver exceptional customer service standards every day., • Resolve customer complaints professionally and efficiently., • Build strong relationships with regular guests and the local community., • Maintain consistently high review scores across online platforms., • Operations, • Ensure the venue is presented to the highest standards at all times., • Maintain excellent cleanliness throughout both front and back of house areas., • Ensure full compliance with all company operating procedures., • Complete daily, weekly, and monthly compliance checks diligently., • Financial Control, • Manage cash handling procedures accurately., • Complete precise banking and financial reporting., • Control stock effectively through regular stock takes and ordering., • Investigate and minimise stock losses and wastage., • Maintain strong cost controls across all aspects of the business., • Compliance, • Ensure full compliance with: Licensing legislation, Health & Safety, Food Safety, Fire Safety, Employment legislation, Challenge 25 procedures, and Company policies., • Marketing & Business Development, • Drive local marketing initiatives to increase visibility., • Promote live sport, entertainment, and food offers., • Ensure social media channels are regularly updated with high-quality content., • Build relationships with local businesses, charities, and community groups., • Identify opportunities to increase footfall and revenue. What We’re Looking For • Essential, • Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar environment., • Strong leadership and people management skills., • Commercially focused with a proven track record of sales growth., • Excellent financial understanding, including labour and Gross Profit (GP) control., • Personal Licence holder (or willing to obtain one)., • Strong understanding of licensing and regulatory compliance., • Exceptional communication skills, both written and verbal., • Excellent organisational ability and attention to detail., • Flexible to work evenings, weekends, and bank holidays as required., • Desirable, • Experience managing food operations., • Experience delivering live entertainment and sporting events., • Cellar management knowledge., • First Aid qualification., • Level 2 Food Safety certification. Key Performance Indicators (KPIs) • Sales growth, • Profitability, • Labour percentage, • Gross Profit performance, • Stock variance, • Wage control, • Customer satisfaction, • Mystery visit results, • Audit compliance, • Team retention, • Employee engagement, • Online review scores, • Health & Safety compliance, • Licensing compliance What We Offer • Competitive salary, • Performance-related bonus scheme, • Clear career progression opportunities, • Ongoing training and professional development, • Company pension scheme, • Employee discounts, • Company social events, • Supportive Operations Team, • Recognition and reward programmes Our Values • People – Investing in our teams and creating opportunities for success., • Standards – Delivering excellence in everything we do., • Fun – Creating memorable experiences for our guests and our teams. If you’re ready to take ownership of a successful pub and build an exceptional business, we’d love to hear from you.

As an Assistant Manager, you will be an integral part of our dynamic team at our busy Victory Pub & Kitchen venue, strategically located within Waterloo train station. This high-turnover operation specializes in delivering premium service alongside freshly prepared food and drinks. We are seeking a dynamic and results-oriented leader to contribute to our growth. You will be responsible for managing key performance indicators (KPIs) and working closely with our strong management team to further enhance business performance. This role offers the opportunity to thrive within a rapidly growing company, part of Urban Pubs & Bars, which operates over 70 venues across London.

Incipio curates beautiful spaces with vibrant atmospheres for great times. Juno is a contemporary Italian restaurant and bar launching at Olympia, a space that blends the ease of neighbourhood dining with the energy of a West London destination. Rooted in simple, produce-led cooking, Juno's hospitality will be warm, generous and effortlessly stylish. It's a restaurant designed to feel both familiar and fresh, with a menu built around seasonal plates, handmade pasta, and a confident drinks programme anchored by spritzes, negronis, and a considered Italian wine list. Juno will attract a broad audience, including local West Londoners, early evening pre-theatre diners and weekend groups looking for a place that feels fun but refined; a balance of accessibility and aspiration. We are seeking an exceptional General Manager who brings both talent and heart to the role. Someone who is energised by creating elevated dining experiences in breathtaking surroundings, and who understands how to turn moments into memories for our guests. Our ideal candidate is an accomplished, confident leader commercially astute, guest-obsessed, and committed to operational excellence. They empower and inspire their teams, foster a culture of accountability and growth, and bring a commanding yet approachable presence to the floor. We are looking for a leader to embrace this brand and bring their team on a journey to deliver fun, elevated and exciting hospitality. The Role: As General Manager, you'll be at the forefront of Juno's success, driving operational and commercial excellence, leading a passionate team, and ensuring every guest leaves with a story to tell. Our General Managers are pro-active, engaging and accountable leaders in their businesses. Taking full ownership for the daily running and forward planning of their venues, people and P&L's. They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and commerciality in every aspect of their business. We Expect You To: Lead a large team in a fast-paced, premium venue, ensuring smooth and structured operations. Take full ownership – financials, people, compliance, and guest experience are yours to drive. Be disruptive – challenge the norm, ask questions, and push boundaries. Develop and empower your management team to lead with structure, confidence, and independence. Obsess over service standards – delivering nothing short of excellence. Coach, mentor, and inspire – with a big heart and a focus on people development. Be commercially courageous – making calculated decisions that drive success. Ensure safety – of your guests, your team, and your venue at all times. Maintain compliance – actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve – embrace challenges and thrive in a changing environment. Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up. Who You'll Be: An accomplished leader with a track record of driving excellence in elevated, food-focused venues, combining operational expertise with a passion for warm, approachable hospitality. Someone with strong business acumen – confident in managing financials, budgets, and targets. Extensive experience managing relationships and operational interfaces within major developments with a strong understanding of how large, multi-stakeholder estates function as well as maintaining relationships with Landlord & local authorities. A people-first mentality – you care deeply about your team's growth and well-being, championing an inclusive culture. Energy, passion, and resilience – you lead by example and thrive under pressure. A structured mindset – setting clear expectations and empowering your team. Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success. Have curiosity and courage in spades – always questioning, improving, and innovating. Fun! Doesn't take themselves too seriously and understands that hospitality is all about personality & heart. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Great bonus potential Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows Company awards and events Sickness & Compassionate Pay Trips award...Think Wine trips to Portugal and Ski Trips to France Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding and experienced Deputy General Manager with a love for varied hospitality experiences, high volume operations & who thrives managing large teams. The Prince is a true West London institution, a buzzing legacy venue at the heart of the community, bringing the party week after week with everything from live music sing alongs to electric Sports Sundays. The Role: As Deputy General Manager, you'll be key to the running and success of The Prince. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team. We Expect You To: Have pure passion for hospitality and giving guests a wonderful time. Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion. Lead joyous, guest focused, shifts; managing everything from atmosphere to standards. Empower your team to develop through the career pathway, giving clear and example lead feedback. Obsess over service standards and deliver nothing short of excellence. Coach, mentor, and inspire with a big heart and a focus on people development. Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success. Ensure safety of your guests, your team, and your venue at all times. Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve by embracing challenges and thrive in a changing environment. Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up. Be an effective leader who is approachable, honest and supportive in driving the business forward. Who You'll Be: A proven leader with experience in high volume operations. A personal license holder. Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority. Energetic, passionate, and resilient. Have a structured mindset, setting clear expectations and empowering your team. Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success. Engaged in wider Incipio culture, living and breathing our values. Curiosity and courage – always questioning, improving, and innovating. Strong knowledge of food safety, allergies & health & safety. Fun! Capable of integrating seamlessly into Incipio's culture. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!