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Front of House Manager - Hot N Juicy Shrimp LDN - London

Management

2 hours ago6 views

Guest Experience Manager

Location: Hot N Juicy Shrimp LDN, West Dulwich
Reports To: Operations Manager
Employment Type: Full Time
Working Pattern: Afternoon and Evening Shifts including Weekends


About the Role

Guest Experience Manager

About Hot N Juicy Shrimp LDN

At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal—they should leave having enjoyed an unforgettable experience that keeps them coming back and recommending us to others.
We're looking for an experienced, confident and passionate Guest Experience Manager to lead our Front of House team and drive exceptional hospitality standards across the restaurant. This is a hands-on leadership role for someone who thrives in a busy environment, leads by example, and understands that outstanding guest experiences are created through attention to detail, consistency and genuine hospitality.

The Role

As Guest Experience Manager, you will be responsible for the day-to-day management of our Front of House operation, ensuring every guest receives warm, efficient and memorable service.
You'll inspire and develop your team, resolve guest concerns with confidence, maintain high operational standards, and ensure the restaurant consistently delivers the Hot N Juicy experience.
Alongside service leadership, you'll also oversee key administrative and operational duties that keep the restaurant running efficiently.

Key Responsibilities

Guest Experience

  • Deliver exceptional customer service at every touchpoint.
  • Create memorable guest experiences that encourage repeat visits.
  • Build relationships with regular guests and recognise returning customers.
  • Handle complaints professionally and resolve issues quickly.
  • Monitor guest feedback and implement improvements.
  • Ensure restaurant presentation and cleanliness remain exceptional throughout service.

Leadership

  • Lead, motivate and develop the Front of House team.
  • Conduct pre-service briefings and communicate daily priorities.
  • Coach staff to deliver consistently high hospitality standards.
  • Monitor staff performance and provide ongoing feedback.
  • Support recruitment, onboarding and training of new team members.

Operations & Administration

  • Prepare and manage weekly staff rotas.
  • Respond to customer emails and booking enquiries.
  • Complete daily and weekly management reports.
  • Produce end-of-day (EOD) reports and analyse key performance figures.
  • Monitor labour costs and staffing levels.
  • Support stock ordering where required.
  • Ensure company procedures and service standards are consistently followed.
  • Work closely with the kitchen and management team to deliver seamless service.

Compliance

  • Ensure all health & safety and food hygiene standards are maintained.
  • Complete daily operational checks.
  • Support opening and closing procedures.
  • Ensure licensing and company policies are adhered to.

What We're Looking For

We're looking for someone who:

  • Has previous experience managing a busy restaurant or hospitality venue.
  • Is passionate about customer service and hospitality.
  • Has excellent leadership and people management skills.
  • Remains calm under pressure in a fast-paced environment.
  • Is organised, proactive and solutions-focused.
  • Is confident using Microsoft Office, email and restaurant management systems.
  • Has excellent written and verbal communication skills.
  • Can confidently manage both operational and administrative responsibilities.

Working Hours

This role requires flexibility and commitment to the hospitality industry.

  • Afternoon and evening shifts are required.
  • Weekend working is essential.
  • The successful candidate will be expected to work most weekends due to the nature of the business.
  • To support work-life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance.

What We Offer

  • Competitive salary.
  • Staff meals whilst on shift.
  • Employee discount.
  • Career progression opportunities.
  • Ongoing training and development.
  • The opportunity to help shape one of London's fastest-growing independent restaurant brands.
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    WEDNESDAY - SUNDAY
  • Salary
    £14 – £15 hourly
  • Benefits
    generous service charge
  • Starting time
    Immediate start!

pin iconThurlow Park Road, SE21 8HN, London

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Restaurant managerLondon

Restaurant • 11-50 Employees

Hiring on JOB TODAY since September, 2023

Hot N Juicy Shrimp LDN is a vibrant and renowned seafood restaurant located in the heart of London. We take pride in serving delicious shrimp dishes and providing a memorable dining experience to our valued customers.

Samantha P. avatar icon
Samantha P.Active 1 hour ago
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