BEXLEYHEATH LTD

The Assistant Manager supports the Manager in overseeing daily operations, ensuring high performance, team efficiency, and customer satisfaction. This role requires leadership skills, problem-solving capabilities, and the ability to maintain operational standards. Key Responsibilities: Assist in planning, organizing, and coordinating daily operations. Supervise and support team members to ensure productivity and quality service. Monitor and analyze key performance indicators (KPIs). Handle customer or client issues and resolve them promptly. Ensure compliance with company policies and industry regulations. Prepare reports, schedules, and performance reviews as required. Assist in training, mentoring, and onboarding new employees. Collaborate with other departments for cross-functional support. Contribute to strategic planning and process improvements. Step in for the Manager during their absence. Qualifications: 2–5 years of relevant experience in a supervisory or leadership role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in MS Office and business management tools. Problem-solving mindset with strong analytical skills. Ability to work in a fast-paced, target-driven environment.

Job Title: Kitchen Manager Objective: The Kitchen Manager will be responsible for all areas of the kitchen and food within the Ballerz dome. You will be required to recruit, train and motivate your team to deliver quality food to Ballerz specs. Working with the venue managers, you will be a key influence in menu development, as well as being responsible for all areas of food hygiene and compliance within the kitchen. Stock ordering to par, and weekly stock takes are also required, and should confirm to Ballerz KPI targets, and reported correctly and accurately. Experience/Knowledge: Genuine passion for hospitality and food, ensuring that the teams they lead and work in share this. Prior experience ordering, service management and compliance Previous experience as a Kitchen Manager, Head or Sous Chef and a background preferably in a fast-paced, branded operation Experience in menu development and creating specs and procedures within the kitchen, including HACCP Responsibilities: The day to day operations of the kitchen Cleanliness of the kitchen area and food storage areas Compliance completion and weekly reporting of due diligence including temperature checks Ordering of stock to par levels set out, as well as ensuring correct delivery process if followed in terms of stock check, temperature checks and correct storage / intake of stock Training and recruitment of kitchen team, ensuring all staff are fully trained on Ballerz specs, and food hygiene procedures Ensuring all allergen data is up to date and available for the team Weekly stock takes and GP reporting, ensuring stock is managed to achieve required margins, and wastage kept to a minimum Menu development; working with Ballerz senior team to develop dishes, as well as new dishes and ideas to enhance the food offering Quality and standards upheld at all times. Nothing should leave the kitchen unless it has been produced to Ballerz spec Ensuring kitchen set up and prep is done to ensure food tickets are produced within acceptable timeframe Uniform and time keeping management, ensuring the team are in correct dress, and are attending their shifts on time An eye for detail, making sure that everything looks as it should before service Personal attributes: Positive, driven, proactive, kind, engaging and polite A confident and professional communication style with excellent interpersonal skills. A team player who can also work individually. Ability to work evenings and weekends where necessary. High attention to detail and strong numerical skills. A calm temperament, and manages well under pressure.

Oversee the daily operations of the restaurant and takeaway to ensure smooth and efficient service. Supervise staff, organising shifts and schedules to maintain optimal service levels. Monitor and maintain high standards of customer service, addressing and resolving customer complaints promptly. Manage the restaurant’s budget, control operational costs, and prepare financial reports to maximise profitability. Monitor inventory levels, order supplies, and liaise with suppliers to ensure the availability of quality ingredients. Ensure compliance with health, safety, and hygiene regulations while maintaining cleanliness throughout the restaurant. Collaborate with the kitchen team to plan menus that meet customer preferences and dietary requirements.

The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly. • Help maintain standards for food quality, hygiene, and health & safety. • Support with inventory checks, stock control, and liaising with suppliers. • Oversee the coordination of dine-in, takeaway, and delivery services. • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns. • Support initiatives to improve and maintain a 4.9-star Google rating. • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues. • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events. • Help execute strategies to increase sales and online visibility. • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste. • Help track usage of ingredients and manage portion control. • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff. • Foster team morale and help maintain a positive, productive environment. • Assist with creating fair and efficient staff rotas. • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures. • Support efforts to meet regulatory standards and prepare for inspections. • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality. • Strong communication and problem-solving skills. • Ability to support operational and financial goals. • Experience managing staff and handling customer issues effectively. • Familiarity with food delivery platforms is an advantage. • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses. • A dynamic and supportive team environment. • A chance to be part of a growing, community-loved business. • Ongoing training and career development opportunities.

Maintaining a group of blocks of flats