Assistant Manager

Management

14 March 2025392 views

Expires in 2 days

The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations.



Key Responsibilities:


  1. Operations & Quality Support

• Assist in managing day-to-day operations, ensuring service runs smoothly.
• Help maintain standards for food quality, hygiene, and health & safety.
• Support with inventory checks, stock control, and liaising with suppliers.
• Oversee the coordination of dine-in, takeaway, and delivery services.
• Work regular shifts alongside the team to lead by example and stay close to daily operations.

  1. Customer Experience & Reputation

• Deliver excellent customer service and help resolve customer concerns.
• Support initiatives to improve and maintain a 4.9-star Google rating.
• Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues.
• Help create a warm, welcoming environment for guests and delivery customers.


  1. Sales Support & Promotions

• Assist in implementing marketing campaigns, promotions, and events.
• Help execute strategies to increase sales and online visibility.
• Contribute ideas to grow delivery orders and enhance platform performance.


  1. Cost & Inventory Awareness

• Support cost-control efforts and monitor for unnecessary waste.
• Help track usage of ingredients and manage portion control.
• Understand and support the goal of keeping staff wage costs under 26% of revenue.


  1. Team Support & Development

• Help recruit, train, and supervise front-of-house and kitchen staff.
• Foster team morale and help maintain a positive, productive environment.
• Assist with creating fair and efficient staff rotas.
• Provide feedback and on-the-job training to support team performance.


  1. Compliance & Health & Safety

• Ensure team members follow hygiene and safety procedures.
• Support efforts to meet regulatory standards and prepare for inspections.
• Promote our goal of becoming a Living Wage accredited employer.

Requirements:
• Previous experience in a supervisor or assistant management role in hospitality.
• Strong communication and problem-solving skills.
• Ability to support operational and financial goals.
• Experience managing staff and handling customer issues effectively.
• Familiarity with food delivery platforms is an advantage.
• Willingness to work regular service shifts and lead from the front.

What We Offer:
• Competitive pay with opportunities for growth and bonuses.
• A dynamic and supportive team environment.
• A chance to be part of a growing, community-loved business.
• Ongoing training and career development opportunities.
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Monday to Sunday
  • Salary
    £25,000 – £27,000 yearly
  • Benefits
    Bonus
  • Starting time
    Immediate start!

pin iconWestern Gateway, Newham, E16 1FA, London

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Supervisor ManagerLondon

Restaurant • 1-10 Employees

Hiring on JOB TODAY since June, 2022

Unique pizza BUS place in UK, different and nicely

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Sergio TrivinoActive 14 hours ago
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