Operations Manager (m/f/d)

24 hours ago•40 views

About the job
At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.
Hey Sunshine,
You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music and the heartbeat of our .
Tucked away down a narrow London lane, our Ruby Stella takes her name and inspiration from one of the neighborhood’s historic literary lights: Charles Dickens. With Farringdon’s rich history as a creative hub, with jewelers and bookbinders in mind, we set to work creating a cosy, bookish space. Our Ruby Stella and her 153 rooms are within strolling distance of the shops and theatres of the West End, along with historic sights like St Paul's Cathedral and the Tower of London.
We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.
Join us and make it your own story
Trust us, you won't get bored, as you:
lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model
ensure effective duty and holiday schedules as well as smooth work processes, like to think ‘out of the box’ and critically questioning existing processes
take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means
live the Ruby Spirit and take care of the execution of our internal styles and quality standards
support your Hotel Manager in recruiting the best talents and thus build a strong team
handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE)
ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, other legal regulations
ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions
We've been waiting for you, since you have/are:
completed professional training in the hotel industry and/or hold a degree in hospitality or business administration
experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy
good knowledge of POS, PMS, and business management.
a motivating and charismatic leader and with your authentic and loyal nature both team lead and team player
a warm and welcoming personality and your communication skills allow you to shine in every interaction
a knack for charming guests, with a hands-on mentality to match
fluent in English
What's in for you? That's how we groove:
your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?
better together – at work, during team events or just because it’s Monday 😉
sip, snack, repeat - with your Ruby F&B-Credit
no more excuses – we support your sports program
LEGEN...wait for it...DARY staff rates - for you and your travel buddy
no matter how you get to work – a mobility allowance comes on top
take it to the next level – secure yourself some extra cash through talent scouting, positive reviews and an individual bonus agreement
level up your game – trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does
innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it
Where have you been so long?
Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players.
Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.
Diversity, Equity & Inclusion
We believe that...
...you can love whoever you want to
...you should decide for yourself whether and with which pronouns you would like to be addressed
...you can be proud of your heritage and culture
...you don't have to justify your religion or world view
...you are good, just as you are and make our team and Ruby's diversity unique
We can't deal with: isms
Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.
If you want to know what to expect, listen to Ang from our Cluster in London. You can find even more Ruby Stories here:
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Department: Room Division Management
Language required: English.
The company
We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. For us, luxury means uncomplicated comfort instead of formalities. Inspiring people instead of beautiful facades. Soul and character instead of glossy surfaces. For us, lean means not having to pay for anything you don't need or want. Simply leaving away the unimportant. In hotels, located in the heart of the city, we don't need a restaurant or room service. Instead, we want a casual bar that is open around the clock. We don't need huge rooms, since luxury is also possible in a small space. But we want that everything got its place and the most important things to work perfectly: Being connected, sleeping, freshening up.
Diversity and being different is important to us, which is why we strive for a team where the most diverse bunch of people can find their place. With us, you should be yourself. Everyone brings their own rhythm and their own melody.
This is how our unique groove comes to life. Did we mention, that we love music?
As a team, we want to be the best at what we do. And we like to walk off the beaten path to do so.
We enjoy what we do and don’t take ourselves too seriously. We prefer talking as equals with each other as well as with our guests, instead of hiding behind titles and formalities. We’re all united in our wish and goal: to give everyone – employees, guests and clients – the feeling of having arrived, where the real heart of the city beats.
We’re not looking for a perfect CV, but rather a personality, which fits to our team. Sounds interesting? Apply now.
Join us and make it your own story!