Heroica Lounge

Position: Waitress/Waiter Location: Heroica Lounge, Royal Victoria Docks Salary: Competitive hourly rate plus service charge Employment Type: Full-Time/part time About Us: Heroica Lounge - The Pizza Bus is a unique dining experience located at Royal Victoria Docks. We pride ourselves on serving delicious pizzas and a variety of beverages in a vibrant and lively atmosphere. Our team is dedicated to providing exceptional service and creating unforgettable experiences for our guests. Job Description: We are looking for enthusiastic and customer-focused Waitresses/Waiters to join our team. The successful candidates will play a key role in ensuring our guests have an enjoyable and memorable dining experience. Responsibilities: Greet and seat guests promptly and courteously Take accurate food and beverage orders and relay them to the kitchen staff Serve food and drinks efficiently and professionally Ensure guests have everything they need and address any special requests Clear and clean tables, ensuring the dining area is tidy and presentable Assist in setting up and closing down the restaurant Provide menu recommendations and upsell additional items Handle customer inquiries and resolve any issues promptly Work as part of a team to deliver excellent service Requirements: Previous experience in a similar role is preferred but not essential Excellent communication and interpersonal skills Friendly, approachable, and professional demeanor Ability to work in a fast-paced environment Strong attention to detail and organizational skills Flexibility to work evenings, weekends, and holidays as needed Passion for providing exceptional customer service Benefits: Competitive hourly rate plus tips Opportunities for professional development and career advancement A vibrant and friendly work environment Staff discounts on food and beverages Flexible working hours

Position: Manager Location: Heroica Lounge – The Pizza Bus Reports to: Business Owner Job Overview: The Manager at Heroica Lounge is responsible for overseeing daily operations, ensuring excellent customer service, managing staff, and driving business growth. This role requires strong leadership, financial oversight, and operational expertise to maintain high standards and achieve key business objectives. Key Responsibilities: 1. Operations & Quality Control • Oversee daily restaurant operations, ensuring efficiency and consistency. • Maintain high standards for food quality, hygiene, and health & safety compliance. • Manage inventory, stock control, and supplier relationships to prevent shortages or excess wastage. • Ensure smooth operation of dine-in, takeaway, and delivery services. 2. Customer Experience & Reputation Management • Guarantee an outstanding customer experience, addressing concerns promptly. • Increase and maintain a 4.9-star rating on Google Reviews through excellent service. • Monitor and manage ratings on Uber Eats, Deliveroo, and Just Eat to keep them above 4.5 stars. • Implement initiatives to enhance customer satisfaction for both in-house dining and deliveries. 3. Sales Growth & Business Development • Develop and execute strategies to increase sales and boost customer traffic. • Implement promotions, marketing campaigns, and events to attract new customers. • Work on strategies to increase delivery orders and maximize online platform performance. 4. Financial & Inventory Management • Ensure staff wage expenditure remains below 26% of revenue. • Monitor costs, track sales performance, and implement cost-control measures. • Reduce food and ingredient wastage through efficient stock management and portion control. 5. Team Leadership & Staff Development • Recruit, train, and lead a team to deliver exceptional service. • Foster a positive work environment, ensuring staff motivation and retention. • Manage staff schedules to optimize labor costs while maintaining service standards. • Provide continuous training to improve efficiency and service quality. 6. Compliance & Safety • Ensure compliance with food hygiene, health & safety, and employment laws. • Work towards achieving Living Wage accreditation for the business. • Maintain records and documentation for audits and inspections. Requirements: • Proven experience in restaurant or hospitality management. • Strong leadership, problem-solving, and organizational skills. • Experience managing budgets, inventory, and staff scheduling. • Ability to analyze business performance and implement growth strategies. • Excellent customer service skills and experience handling complaints. • Familiarity with delivery platforms (Uber Eats, Deliveroo, Just Eat) is a plus. What We Offer: • Competitive salary with performance-based bonuses. • Opportunity to lead and grow with a popular, fast-growing business. • Supportive work environment with professional development opportunities.

We are now looking for a Head Waiter to join the team at Lucky Cat by Gordon Ramsay at 22 Bishopsgate. Located on level 60 at 22 Bishopsgate, Lucky Cat by Gordon Ramsay offers breath taking, unparalleled views across the city. THIS IS A FULL TIME POSITION What you do as a Head Waiter/Waitress: · You pride yourself on having excellent product knowledge in both food and wine and going the extra mile to create memorable guest experiences · You’re confident to run a section, open and close shifts, supervise and motivate the junior members of the team · You’re passionate about wine and ideally hold WSET L2 qualification · Your attention to detail ensures consistency and your keen desire to coach the team enhances their knowledge and confidence · You thrive on teamwork and support the management team to guarantee guests always leave with a fully positive dining experience · You’re keen to use your interpersonal skills, energy, and passion for food and wine to ensure the highest standards and performance targets are constantly achieved What’s in it for you: · Competitive Pay Rate · Wage stream employer-Employees can access up to 50% of wages before payday · Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 · Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment · A fantastic 50% staff discount on food and drink in UK restaurants · 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family · Preferential Room Rates at Gordon Ramsay Restaurants partner hotels · MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy · 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels · Amazing family meals on duty If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

We are now looking for a Commis Waiter/Waitress to join the team at Lucky Cat by Gordon Ramsay at 22 Bishopsgate. Located on level 60 at 22 Bishopsgate, Lucky Cat by Gordon Ramsay offers breath taking, unparalleled views across the city. THIS IS A FULL TIME POSITION, YOU MUST BE ABLE TO WORK LATE EVENINGS AND WEEKENDS. What you do as a Commis Waiter/Waitress: · You pride yourself on having excellent product knowledge and going the extra mile to create memorable guest experiences · You thrive on teamwork and support the management team to guarantee guests always have a fully positive dining experience · You’re keen to use your interpersonal skills, energy, and passion for food to ensure the highest standards and performance targets are constantly achieved What’s in it for you: · Competitive Pay Rate · Wage stream employer-Employees can access up to 50% of wages before payday · Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 · Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment · A fantastic 50% staff discount on food and drink in UK restaurants · 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family · Preferential Room Rates at Gordon Ramsay Restaurants partner hotels · Discounted membership and access to hundreds of gyms, studios, fitness classes through WellHub subscription · MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy · 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels · Amazing family meals on duty If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.

We are now looking for a Waiter/Waitress to join the team at Lucky Cat by Gordon Ramsay at 22 Bishopsgate. Located on level 60 at 22 Bishopsgate, Lucky Cat by Gordon Ramsay offers breath taking, unparalleled views across the city. THIS IS A FULL TIME POSITION What you do as a Waiter/Waitress: - You pride yourself on having excellent product knowledge and going the extra mile to create memorable guest experiences - You’re confident to run a section and supervise the junior members of the team - You thrive on teamwork and support the management team to guarantee guests always have a fully positive dining experience - You’re keen to use your interpersonal skills, energy, and passion for food and wine to ensure the highest standards and performance targets are constantly achieved What’s in it for you: - Competitive Pay Rate - Wage stream employer-Employees can access up to 50% of wages before payday - Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 - Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment - A fantastic 50% staff discount on food and drink in UK restaurants - 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family - 30% discount for your Friends & Family in all UK Restaurants - Preferential Room Rates at Gordon Ramsay Restaurants partner hotels - MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy - 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels - Amazing family meals on duty If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

OMA is as dynamic as it is fast paced, ideal for those who thrive on bustling environments. We just won a Michelin Star, hence we are on the lookout for SUPERSTAR WAITERS to join our team. The ideal candidate will have a natural warmth for people and feed off the adrenalin of a busy service. This is an opportunity for those who represent true hospitality and have strong experience in the role. We are proud to have a very diverse team and celebrate individuality – we just ask to be yourself. Responsibilities. Represent our restaurant with pride and professionalism. Be a warm and welcoming to all guests. Facilitate a memorable dining experience for all guests. Be a supportive team member for wider floor and kitchen teams. Support with the upkeep of the restaurant aesthetics, and through routine tasks on site both in and out of service. Be an ambassador of our brand through exceptional food and wine knowledge, and a genuine enthusiasm to share this with our guests. Requirements. Prior experience in a similar setting desirable but not essential. We offer. £200 a month employee of the month’ awards with bonuses. £500 ‘refer a friend’ bonus. 50% staff discount on food and beverage at all sites. Cycle-to-work scheme Cost price wine through our suppliers. International trips for top performers. In-house training dedicated to your personal development. Trips to meet suppliers and producers. Staff trip programme to meet farms, fish markets and vineyards. We offer qualifications, including, WSET, health and safety, food training. Company donations to charities our staff feel are close to home. Whole team staff parties. Wholesome staff meals, end of service drinks. Pay increase every year of service for up to five years. Access up to 50% of your pay early through wagestream. 28 days holiday [including bank holidays] per year. Pension provider | The Peoples Pension.

We are an exclusive members' club offering exceptional service in a sophisticated, yet welcoming environment. Our club caters to a diverse group of members who expect the highest standards of hospitality and service. If you're passionate about providing outstanding service and creating memorable experiences, we want you to join our team. Job Description: As a Waitress at our Members' Club, you will be the face of our club's dining experience. You will ensure our members receive top-quality service, assist with menu recommendations, and maintain a high standard of cleanliness and presentation. Key Responsibilities: Greet and serve members in a professional, friendly, and efficient manner. Take food and drink orders accurately and relay them to the kitchen/bar. Maintain knowledge of the menu, including daily specials and wine list. Ensure a high standard of cleanliness and hygiene throughout the dining area. Handle customer inquiries and resolve any issues with courtesy and professionalism. Assist with setting up and clearing tables, ensuring a smooth flow of service. Work collaboratively with kitchen staff and other team members to ensure excellent service. What We Offer: Gym access Bonus and Xmas bonus Exclusive benefits.

RADIO ROOFTOP Job Title: Waiter / Waitress Reports to: Head Waiter / Management Team Role Summary: The Waiter / Waitress is responsible for providing exceptional customer service and ensuring a seamless and enjoyable dining experience for all guests. Key Responsibilities: Provide consistently excellent customer service, anticipating guest needs and exceeding expectations. Collaborate with and support other staff members to ensure efficient restaurant operations. Guide guests to their assigned tables. Accurately and efficiently deliver food and beverage orders to tables. Contribute to a positive and welcoming atmosphere for all guests. Accurately take and process food and drink orders using the restaurant's POS system. Address customer concerns and resolve complaints in a professional and timely manner. Perform opening and closing duties, including table setup, cleaning, and inventory management.

Pitch London – Canary Wharf Is Hiring Experienced Waitresses & Waiters! Pitch London is expanding, and we are thrilled to bring our vibrant atmosphere and exceptional hospitality to Canary Wharf. As we prepare for our exciting new opening, we are looking for experienced waitresses and waiters to join our team. We are seeking individuals with big personalities, excellent communication skills, and a strong sense of professionalism. The ideal candidates will be articulate, well-presented, and impeccably groomed, with a natural ability to engage with guests and provide outstanding service. What We Are Looking For: • Previous experience working in a high-end or fast-paced hospitality environment • A passion for delivering first-class service and creating memorable guest experiences • Confidence in engaging with guests and anticipating their needs • A well-groomed and professional appearance • The ability to work efficiently under pressure while maintaining high standards • A positive attitude and a strong team player mentality What We Offer: • A competitive salary with excellent tips • The opportunity to be part of an exciting new venue in Canary Wharf • A lively, professional, and dynamic working environment • Career development opportunities within a growing brand • The chance to work with a team of like-minded individuals who are passionate about hospitality If you have the experience, energy, and personality to excel in this role, we would love to hear from you.

We are now looking for an experienced and enthusiastic Head Waiter's to join our amazing team in the Bars at Sky Garden As a Head Waiter, you would be experienced running your own section in a busy restaurant or bar. The successful Head Waiter would be working within a large team of talented front of house staff including runners, baristas, and cocktail bartenders You would deliver slick, smart and professional food service with added personality and flair at all times, ensuring every one of our guests has an experience to remember! Suitable candidates must have experience as a Head Waiter in similar quality led, high volume, fast paced environments and be used to dealing with high volumes of guests. WHAT YOU NEED The ideal person would have worked in a busy, fast paced environment. A charming and engaging personality, one that can build great relationships with the team and guests alike. BENEFITS & YOUR CAREER AHEAD Brilliant employee recognition programs, incentives and rewards. 40% Food and Beverage discount across the group. Further Training & Career Development - with prospects across our expanding business.