Heroica Lounge

Position: Manager Location: Heroica Lounge – The Pizza Bus Reports to: Business Owner Job Overview: The Manager at Heroica Lounge is responsible for overseeing daily operations, ensuring excellent customer service, managing staff, and driving business growth. This role requires strong leadership, financial oversight, and operational expertise to maintain high standards and achieve key business objectives. Key Responsibilities: 1. Operations & Quality Control • Oversee daily restaurant operations, ensuring efficiency and consistency. • Maintain high standards for food quality, hygiene, and health & safety compliance. • Manage inventory, stock control, and supplier relationships to prevent shortages or excess wastage. • Ensure smooth operation of dine-in, takeaway, and delivery services. 2. Customer Experience & Reputation Management • Guarantee an outstanding customer experience, addressing concerns promptly. • Increase and maintain a 4.9-star rating on Google Reviews through excellent service. • Monitor and manage ratings on Uber Eats, Deliveroo, and Just Eat to keep them above 4.5 stars. • Implement initiatives to enhance customer satisfaction for both in-house dining and deliveries. 3. Sales Growth & Business Development • Develop and execute strategies to increase sales and boost customer traffic. • Implement promotions, marketing campaigns, and events to attract new customers. • Work on strategies to increase delivery orders and maximize online platform performance. 4. Financial & Inventory Management • Ensure staff wage expenditure remains below 26% of revenue. • Monitor costs, track sales performance, and implement cost-control measures. • Reduce food and ingredient wastage through efficient stock management and portion control. 5. Team Leadership & Staff Development • Recruit, train, and lead a team to deliver exceptional service. • Foster a positive work environment, ensuring staff motivation and retention. • Manage staff schedules to optimize labor costs while maintaining service standards. • Provide continuous training to improve efficiency and service quality. 6. Compliance & Safety • Ensure compliance with food hygiene, health & safety, and employment laws. • Work towards achieving Living Wage accreditation for the business. • Maintain records and documentation for audits and inspections. Requirements: • Proven experience in restaurant or hospitality management. • Strong leadership, problem-solving, and organizational skills. • Experience managing budgets, inventory, and staff scheduling. • Ability to analyze business performance and implement growth strategies. • Excellent customer service skills and experience handling complaints. • Familiarity with delivery platforms (Uber Eats, Deliveroo, Just Eat) is a plus. What We Offer: • Competitive salary with performance-based bonuses. • Opportunity to lead and grow with a popular, fast-growing business. • Supportive work environment with professional development opportunities.

Our Kitchen Assistants/Team Members are responsible for preparing our food offering to the highest quality and standards. Their role is crucial in maintaining a smooth and efficient operation in the kitchen. Opening hours: from 10.00am to 2.00am from Monday to Sunday What you'll do at Pasta Evangelists: - Ensuring that the kitchen is set up and ready for each service with the right amount of prepared Pasta Sauces and other ingredients that ensure the right amount for quick service but does not negatively impact food costs i.e. wastage. Including preparing par levels in the pre-prepared cold delivery fridge. - Wear a full smart clean uniform to the brand standard at all times whilst on shift and protective clothing as required. - Ensure the full Pasta Evangelists Standard is adhered to, thereby ensuring our Pasta and other Products are kept to the highest possible standard for Best product quality to our customer. - To ensure that the kitchen is exceptionally clean and complies with all Health and Safety / Quality and Safety regulations. - To keep an eye on the Availability and Inform the Team leaders and wider team in advance. - Document and keep a record of information on food as appropriate to the company policy and effective date labelling and make sure stock rotation principles (FIFO) are fully adhered to. - Ensure that all par levels are maintained. - Ensure any food wastage is recorded accurately. - Utilise the SOP to maximise the quality and speed of food readiness. - For all equipment i.e. Fridges, Pasta Boiler, Ovens, Microwaves etc ensure that the right temperature records are kept and the correct procedures are followed for safe food handling. - Ensure all equipment is maintained to the SOP standard. E.g. Kitchen management system, oven, fridges, freezers etc. - Preparing and cooking food to the highest of standards and complying with the preparation of all food that meets Pasta Evangelist’s requirements as laid out within “How to Cards”. - Ensure all food is prepared quickly, in the correct order, to the How to Card standard and in line with all SOP’s. - Full Checking deliveries into the Store and reporting any issues to the Team Leader/ Manager. To Ensure that all deliveries are Received & stored appropriately and storage requirements are adhered to. - Full Operating the wash-up area effectively and ensuring any equipment used is thoroughly cleaned. - Full Use correct signage whilst cleaning is taking place. - Full Ensure that all rubbish is disposed of correctly at all times, following the company waste management processes in relation to recycling and adhering to Local Authority requirements. - Reporting of any equipment defects quickly to Team leader or Area Manager. - Full Ensure that all close down kitchen procedures are followed and that the kitchen is always clean and prepared as possible for the next shift. - Full Regularly organise pest checks and report any concerns to the Team leader and higher management. Who are you: - You have knowledge of safe food handling, storage, and preparation techniques to prevent foodborne illnesses (preferable). - You are familiar with basic culinary techniques such as chopping, slicing, dicing, and measuring ingredients. - You have the ability to work efficiently in a fast-paced environment, prioritize tasks, and manage time effectively. - You are meticulous and detail-oriented when it comes to food preparation, cleaning, and maintaining kitchen organization. - You have the ability to work well as part of a team, communicate effectively with colleagues, and follow instructions from the Team Leader and/or Area Manager. - You are willing to adapt to changing situations, work schedules, and tasks as required in a dynamic kitchen environment. What we can offer: - £11.44 per hour - £12.44 per hour from midnight onwards. - Monthly bonus according to site performance. - Join a dynamic, fast-moving & diverse team - Regular team socials - Free Pasta Evangelists products - Referral Scheme bonus - Cycle to work scheme - Development Opportunities - you can grow inside the business.

We are looking for a Receptionist to join the amazing front of house team at Bread Street Kitchen – St Paul’s. Bread Street Kitchen St Paul's is located in One New Change, in the heart of the City. With a large breath-taking space with a New York loft feel and a stunning mix of vintage and modern interiors, feel the buzz of this bustling room as you take a seat and enjoy breakfast, lunch or dinner. Bread Street Kitchen & Bar - St Paul's serves something for everyone with a globally-inspired menu of classic Gordon Ramsay dishes. What you do as a Receptionist: · You pride yourself on being the first and last point of contact within the restaurant, welcoming guests in a warm and engaging way and taking the responsibility for maintaining a high standard of guest care · You love to assure that each guest is made to feel welcomed, comfortable and is served promptly and politely during all dining experience · You are confident in handling calls, recording bookings, dealing with guests and answering their emails · You naturally enjoy building rapport with guests in a friendly but professional way · You are keen to use your organisational, communication and outstanding customer service skills and a passion for creating a memorable guest experience to ensure the highest standards are consistently achieved What’s in it for you: · Competitive Pay Rate · Wage stream employer-Employees can access up to 50% of wages before payday · Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 · Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment · A fantastic 50% staff discount on food and drink in UK restaurants · 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family · Preferential Room Rates at Gordon Ramsay Restaurants partner hotels · 30% Discount on bookings for your Friends & Family in all UK Restaurants · MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy · 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels · Amazing family meals on duty If you’d like to develop your Receptionist career in a best-in-class global restaurant business - apply today. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

The Floor and Service Manager at Crate Bar & Pizzeria is an important role within the Bar & Pizzeria leadership team. You will champion customer experience and uphold high standards of service in the front of house team. There will be an element of training facilitation built into this role, in order to provide support to the front of house team during shifts, and lead continuous team training sessions. The ideal candidate will be someone who embodies great hospitality, and enjoys working as part of a team. We are looking for an individual who enjoys training and is able to motivate others in delivering excellent customer service. You’ll be reporting to the Venue Manager, and working closely with the People and Comms Manager. Day-to-day you will manage and lead supervisors and front of house team members to ensure high standards of service are upheld at all times. The job will be based in our bar in Hackney Wick. This is a full time position (40 hours) with variable shift patterns. You will also have the opportunity to take opt in to our four-day work week trial. Key Responsibilities: - Running and upholding customer service training, product training and assisting with new employee onboarding. - Leading floor and service training including training of new starters. - Work closely with the Venue Manager in maintaining operational performance of our POS systems to maximise efficiency of service. - Work with Venue Manager and on project teams on revenue driving initiatives. - Liaise with the events team to ensure events are thought through from a customer perspective. - Liaise with the bookings team to ensure all bookings and private hires receive a high level of service and attention, including supporting Host team members in their roles. - Shift management including providing support to supervisors, and liaising with supervisors and managers to ensure all on shift tasks are completed. - Maintaining high levels of hospitality and cleanliness on the floor at all times. - Proactively responding to customer complaints and feedback - both during shifts and via emails. - All duty management responsibilities including opening and closing the venue. Benefits - Opportunity to take part in our four-day week trial, which began in November for an initial period of 6 months. - Free staff meal and a drink when working on site, plus free coffee, fruit, and staff soft drinks fridge. - Generous staff discount package across the whole building (Crate & Silo). - A summer and winter whole-building staff party. - Cycle to work scheme. - Career development opportunities. - Employee assistance program.

please leave your number in the chat if you are interested in applying so I can contact you. We are looking for enthusiastic and customer-oriented individuals to join our dessert shop team. As a team member, you will be responsible for creating a welcoming environment for customers, preparing and serving delicious desserts, and ensuring that all aspects of the shop run smoothly. Whether you're making mouth-watering treats or providing excellent service, you'll play an essential role in ensuring our customers have a memorable experience. Key Responsibilities: Customer Service: Greet customers warmly and assist them with their dessert choices. Provide exceptional service to create a positive and memorable customer experience. Dessert Preparation: Prepare and assemble a variety of desserts (cakes, cookies, ice cream, pastries, etc.) following recipes and ensuring consistency in taste and appearance. Cleaning & Maintenance: Maintain cleanliness and organization of the shop, including cleaning counters, equipment, and dining areas. Cash Handling & Register Operation: Accurately process customer orders, handle cash, and use the point-of-sale system to complete transactions. Stock Management: Assist in restocking ingredients and supplies as needed. Ensure that inventory is kept at optimal levels for smooth operations. Team Collaboration: Work closely with other team members to ensure efficient operations and excellent service. Qualifications: Experience: Previous experience in dessert industry is desired. Skills: Strong communication and customer service skills. Ability to multitask and work efficiently in a fast-paced environment.

Life at Clays Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces in Retail, Hospitality & Leisure for 2024 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it—here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” Clays Values At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? For our team, our guests, the business, and our partners. AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations. LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new. What's the Gig, you ask? Summary of position & key attributes Our Bar Team is key to the experience and theatre of our business, you will be producing and serving drinks at high volume in a fast pace exciting environment. We are looking for highly skilled Bartenders who have extensive experience in the bar industry. You will be provided extensive training and be expected to achieve execution criteria and consistency. Day to day duties will involve mixology prep of our unique innovative cocktail menu, preparing and setting up for private events, execution during service hours and maintaining the high hygiene and safety policies. You will work closely with the kitchen and front of house team to deliver exceptional standards of service. We are looking for a self-driven individual that strives for excellence. Ideally with 2-3 years experience in the hospitality industry. The right candidate will be passionate and always strive to exceed expectations in knowledge and capabilities. This role will be required to work flexibly to meet the needs of the business, including weekend and late night working. Duties & Responsibilities - Preparing drinks - Committing drink & food specifications to memory - Engaging with our products and offering - Execution of private and corporate events - Delivering uniform drinks as per Clays guidelines - Communicating the business and technology to our guests - Understanding of our technology - Making incredible recommendations based on your knowledge and training - Setting up for service - Maintaining Health & Safety expectations - Cooperate and communicate effectively with floor, host and kitchen staff in a calm and professional manner - Completing curriculum of the Clayers Academy - Be a brand champion maintaining expectations and delivery at all times. Skills and desired qualifications - 2 - 3 years experience in a cocktail bar. - Excellent knowledge of classic cocktails - Ability to work under pressure - Experience in high volume bars, preferred not essential - Excellent written and verbal communication in English - Always looking for opportunities to improve your knowledge and abilities - Passionate about hospitality and creating amazing experiences - A keen eye for detail with excellent written and verbal communication skills - Ability to build lasting relationships with colleagues and clients - Honest with strong moral principles - Take initiative, can solve problems calmly and work well under pressure What you’ll get in return We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £12.30 per hour as well as weekly Tronc service charge distribution. Our great benefits include: - Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service. - Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family. - Paid Breaks: We value your time and ensure you’re compensated for your breaks. - Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP. - Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays. - Celebration Day: An additional paid day off each year to celebrate something meaningful to you. - Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service. - Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme. - Volunteer Day: A paid day off annually to give back to your local community. - Birthday Gift: Choose a special gift to celebrate your birthday. - Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you. - Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme. - Hospitality Discounts: Access exclusive discounts via Hospitality Rewards. - Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

We’re looking for a dedicated and enthusiastic Bar Supervisor to join our team. In this role, you'll be a key part of keeping our venue running smoothly, ensuring guests have an amazing experience, and supporting our team to deliver their best. You will be an important link between team members and senior leaders and your aim is to help others develop in their roles. You are expected to support building a team based on trust, with open and honest communication. Core Responsibilities - Cellar Management: Ensure stock is stored correctly and maintain beer lines to the highest standard. - Deep Cleaning: Oversee and participate in regular deep cleans to maintain high standards of hygiene. - Venue Aesthetics: Ensure the venue always looks its best, from layout to lighting. - Staff and Storage Areas: Keep these spaces tidy, organised, and functional. - Maintenance: Report and address any maintenance issues swiftly. - Lost Property: Ensure all lost property is logged and stored securely. - Shift Management: Oversee the running of shifts, ensuring everything flows smoothly. - Building Lock-Up: Ensure all areas are safely secured at the end of the night. Opening Duties - Open the venue and ensure it's ready to welcome guests by 12:00 pm. - Confirm all staff have clocked in. - Print key documents, including Opening Briefs, Toilet Checklists, Close Down Sheets, and Waste Sheets. - Open the End of Day (EOD) system in preparation for the day. - Sign off the opening compliance folder. During the Shift - Maintain a clean and tidy venue at all times. - Ensure all team members are in the right roles to keep service flowing smoothly. - Coordinate with the Floor Supervisor to assign the team effectively. - Handle customer complaints professionally when a manager isn’t present. - Ensure regular toilet checks are completed. - Organise staff breaks to maintain energy and focus. - Monitor venue lighting and sound to create the right atmosphere. - Write a detailed End of Day (EOD) report for your shift. Closing Duties - Ensure all customers have left the venue. - Assign closing tasks to team members, ensuring everything is cleaned to standard. - Confirm all staff have clocked out. - Log all lost property in the EOD report and secure it in the lost property locker. - Submit the EOD report to management with the correct figures. - Sign the compliance diary to confirm all tasks are complete. - Power down all venue lights. - Secure all internal and external doors and windows. - Lock the padlock to The White Building for added security. - Communication & Teamwork - Maintain clear and constant communication with managers about urgent issues. - Work closely with the Floor Supervisor to ensure staff are well-positioned throughout the shift. General Duties - Accurately record all wastage. - Relay any issues like staff disputes, guest complaints, or quality concerns to management. - Check in with the manager regularly to report progress and identify any outstanding tasks. We’re looking for someone organised, proactive, and passionate about creating a fantastic guest experience. If that sounds like you, we’d love to hear from you!

Job Title: Office Manager Location: Canary Wharf, London Job Type: Full-time - Permanent Salary: Competitive, based on experience About Us: ATEN COMMUNICATIONS UK LTD is a dynamic and growing financial services company specializing in IT-related consultancy and services. We are seeking a proactive and highly organized Office Manager to oversee the daily operations of our office, ensuring efficiency and smooth workflow. Job Responsibilities: - Oversee and manage daily office operations, ensuring a productive work environment. - Maintain office efficiency by implementing administrative procedures and streamlining processes. - Manage office supplies, equipment, and vendor relationships. - Handle correspondence, scheduling, and coordination of meetings. - Ensure compliance with company policies and health and safety regulations. - Act as a point of contact for employees, providing support and resolving administrative queries. - Manage company databases, documentation, and filing systems. - Assist in event planning, including company meetings and team-building activities. Requirements: - Proven experience as an Office Manager, Administrator, or similar role. - Strong organizational and multitasking skills. - Excellent verbal and written communication abilities. - Proficiency in Microsoft Office is a plus. - Ability to work independently and collaboratively in a fast-paced environment. - Attention to detail and problem-solving skills. Benefits: Competitive salary package. Opportunities for career development and growth. Friendly and supportive work environment. Flexible working arrangements may be considered. How to Apply: Interested candidates should contact us via online chat available here. Join us at ATEN COMMUNICATIONS UK LTD and be a part of an innovative and forward-thinking team!

Chicome is a family-run high-end Mexican Fusion Restaurant and Bar located in St Katharine Docks (Tower Bridge) that provides executive-level dining to its guests with high attention to detail service. Opened in late 2023 we continue our growth and take pride in our team that makes it happen every day! We are a people business. Chicome is looking for an experienced Head Waiter / Waitress to join the team and lead the team during service. Responsibilities & Requirements: - Previous experience in a similar position within the hospitality sector preferably in a premium restaurant - Oversee the day-to-day operations of the dining area, ensuring high service standards. - Supervise and mentor waitstaff, providing guidance to maintain a positive work environment. - Ensuring smooth service flow, addressing guest feedback with professionalism, and maintaining Chicome's impeccable reputation. - Working closely with the kitchen and bar teams to deliver a harmonious, high-energy dining experience. - Excellent organizational and time-management abilities. - Ability to work in a fast-paced, low-pressure environment. What’s in it for you… - Uncapped tronc with sales-driven bonuses - Become part of a team that’s very passionate about creating great customer experiences. - Opportunity for career advancement and professional growth. - The opportunity to join an innovative, exciting brand with a unique offering in the heart of London. - A supportive and collaborative work environment. - The chance to challenge the norm and work in an environment that is both creative and rewarding.