Heroica Lounge

Position: Waitress/Waiter Location: Heroica Lounge, Royal Victoria Docks Salary: Competitive hourly rate plus service charge Employment Type: Full-Time/part time About Us: Heroica Lounge - The Pizza Bus is a unique dining experience located at Royal Victoria Docks. We pride ourselves on serving delicious pizzas and a variety of beverages in a vibrant and lively atmosphere. Our team is dedicated to providing exceptional service and creating unforgettable experiences for our guests. Job Description: We are looking for enthusiastic and customer-focused Waitresses/Waiters to join our team. The successful candidates will play a key role in ensuring our guests have an enjoyable and memorable dining experience. Responsibilities: Greet and seat guests promptly and courteously Take accurate food and beverage orders and relay them to the kitchen staff Serve food and drinks efficiently and professionally Ensure guests have everything they need and address any special requests Clear and clean tables, ensuring the dining area is tidy and presentable Assist in setting up and closing down the restaurant Provide menu recommendations and upsell additional items Handle customer inquiries and resolve any issues promptly Work as part of a team to deliver excellent service Requirements: Previous experience in a similar role is preferred but not essential Excellent communication and interpersonal skills Friendly, approachable, and professional demeanor Ability to work in a fast-paced environment Strong attention to detail and organizational skills Flexibility to work evenings, weekends, and holidays as needed Passion for providing exceptional customer service Benefits: Competitive hourly rate plus tips Opportunities for professional development and career advancement A vibrant and friendly work environment Staff discounts on food and beverages Flexible working hours

The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly. • Help maintain standards for food quality, hygiene, and health & safety. • Support with inventory checks, stock control, and liaising with suppliers. • Oversee the coordination of dine-in, takeaway, and delivery services. • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns. • Support initiatives to improve and maintain a 4.9-star Google rating. • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues. • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events. • Help execute strategies to increase sales and online visibility. • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste. • Help track usage of ingredients and manage portion control. • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff. • Foster team morale and help maintain a positive, productive environment. • Assist with creating fair and efficient staff rotas. • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures. • Support efforts to meet regulatory standards and prepare for inspections. • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality. • Strong communication and problem-solving skills. • Ability to support operational and financial goals. • Experience managing staff and handling customer issues effectively. • Familiarity with food delivery platforms is an advantage. • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses. • A dynamic and supportive team environment. • A chance to be part of a growing, community-loved business. • Ongoing training and career development opportunities.

Waiter/Waitress at Osteria Angelina Location: Spitalfields, City of London Position: Waiter/Waitress Employment Type: Full-time About Us: Osteria Angelina brings together the rich culinary traditions of Italy and Japan to create an extraordinary dining experience. Nestled in the heart of London, our restaurant is dedicated to high-quality ingredients, innovative flavors, and exceptional service. We aim to provide an unforgettable experience where creativity meets authenticity. Osteria is the second restaurant in our small family business, with Angelina in Dalston having opened 6 years ago, we’re excited to be able to open new doors. Job Summary: We are seeking an energetic and passionate Waiter/Waitress to join our vibrant front-of-house team. The ideal candidate will have a love for innovative cuisine, a keen sense of hospitality, and a drive to create memorable dining experiences for our discerning guests. Key Responsibilities: Warmly greet and welcome guests, ensuring they feel appreciated from the moment they arrive. Present our unique menu, offering insights and recommendations on dishes and drink pairings that showcase our fusion concept. Take accurate orders and communicate effectively with the kitchen team to ensure timely and high-quality service. Serve food and beverages with attention to detail, adhering to our restaurant's standards of presentation and quality. Anticipate guest needs, addressing any requests or concerns with professionalism and care. Collaborate with your team to ensure smooth and efficient service throughout the dining experience. Uphold cleanliness and organization of the dining area, following all health and safety regulations. Build positive relationships with guests, creating a welcoming atmosphere that encourages repeat visits. What We Offer: A dynamic and creative work environment focused on unique culinary experiences. Competitive salary and tips. Opportunities for professional development and training in fusion cuisine. Generous employee discounts on meals and beverages. A supportive and inclusive team culture. Requirements: Previous experience in a waitstaff role, ideally in a fusion, fine dining, or upscale restaurant setting. Excellent communication and interpersonal skills, with a passion for engaging with guests. A positive attitude, strong work ethic, and commitment to teamwork and quality service. Knowledge of both Italian and Japanese cuisines is a plus, but a willingness to learn and adapt is essential. Flexibility to work evenings, weekends, and holidays as needed. We hope to meet you soon!

Are you an experienced Waiter/tress looking for carrier opportunity in a busy and vibrant restaurant? Apulia is the wright place , a truly southern Italian that promotes quality ingredients at high standards. We offer and outstanding package to suite your requirements: • 28 days of holiday per year • Employment written agreement • Staff discount scheme • Food and drink discount : buy at same price we buy • On duty meals and drinks • Hourly pay • 2 days off per week , working 5 days a week • Closure days during Christmas and New year • Dine in with up to 4 friends and get 50% off • Career development and training opportunities • Access to pension scheme • Increased salary as you learn and progresAre you an experienced Waiter looking for carrier opportunity in a busy and vibrant restaurant? Apulia is the wright place , a truly southern Italian that promotes quality ingredients at high standards. We offer and outstanding package to suite your requirements: • 28 days of holiday per year • Employment written agreement • Staff discount scheme • Food and drink discount : buy at same price we buy • On duty meals and drinks • Hourly pay • 2 days off per week , working 5 days a week • Closure days during Christmas and New year • Dine in with up to 4 friends and get 50% off • Career development and training opportunities • Access to pension scheme • Increased salary as you learn and progress • Minimum 40 working hours per week Apulia is an outstanding Italian restaurant opened in 2013 that is very much appreciated and well known in the City of London. Our intent is to bring Italian truly traditional recipes in London at the top so we can give an unforgettable dining experience to our customers. This is why we need talented and ambitious staff like you! You will find a lovely and young team that will make you feel cared for. We are looking for: • At least 3 years of waiter experience • Willingness to learn and grow in career • Pay attention to details and on training

Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We are searching for a friendly and energetic Runner to join our team in one of the UK’s leading restaurant brands. Benefits & Rewards: 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. 'Refer a Friend' bonuses. Career Development and Training, including Apprenticeships. Extra holiday allowance for length of service, up to 5 extra days after 5 years. You can take your Birthday as a day off - Guaranteed! Cycle to Work Scheme. Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more. Key elements of your role as Runner includes assisting waiters in taking and relaying orders to the kitchen, keeping tables, chairs and counters clean, preparing new tables ready for service and maintaining mise en plus stations. About you: You’re an energetic team player with a hands-on approach to your tasks. You’re passionate about delivering a friendly and professional service. About us: We know how to have a good time – we love what we do. The key ingredient to our success is our dedicated, talented people – and we love nothing more than to help them to flourish in a supportive environment where they are respected and valued. We encourage individuality and celebrate the diversity of our people. We search for people who know what exceptional looks like and are ready to bring their passion and commitment to each and every service. It’s the Ivy way.

At Scarpetta we make pasta from scratch, roast our own coffee blends and serve the classic Italian Aperitivo every evening. While lunch is all about fast-paced service, evenings are about having a relaxing time. We dim the lights, play excellent music and become a restaurant where our guests can have a great dining experience. We have three restaurants in Central London and we are looking for an ambitious, respectful and experienced supervisor, who is not afraid to roll their sleeves up, lead by example and deliver amazing results. As a front of house supervisor, you will be a role model to Scarpetta employees, guiding and coaching your team to deliver incredible services to guests with integrity and passion. You share the courteous and hospitable values of your Senior Managers and these will cascade down through your team and to your guests. Being accountable for and proud of your restaurant, you will grow a caring team that work collaboratively and seamlessly with Front of House & Back of House team to deliver our common goals of outstanding guests experience. Understanding how this is key to Scarpetta’s profitability and growth. You plan your shifts impeccably, constantly monitoring cleanliness, health and safety, licensing compliance and staffing levels; finding continual improvement in creative ways. **Perks & Benefits: ** - progression within a fast-growing company - Monday to Friday - Permanent contract - 24/7 Hotline providing free financial, legal, and personal advice - 28 days' holiday per year - 50% off across Scarpetta Restaurants - A supportive, people-focussed culture - Daily high quality and healthy employee lunches - Unlimited coffee - Employee referral bonus - Great staff parties! - Free financial and legal personal advice services Key Responsibilities: - Being part of the Management and help opening/closing the restaurant. - Team enabler - Encouraging and supporting a culture of learning and development and talent retention by continually coaching team members, being courteous even under pressure and assisting with appraisals. - Lets’ grow together – You are commercially aware of what it takes to grow a business and increase profitability through effective marketing initiatives and valuing customer feedback. You are aware of your teams accountability for controllable costs and constantly assessing staffing levels. - Positive attitude - Providing unexpected surprises to the team and customers and moments of care, being calm and considerate of fellow colleagues. - Compliance management – You demonstrate due diligence in health and safety, food safety allergen awareness and risk assessment according to Scarpetta policies. - Exceptionally guest focused - Being approachable, calm and friendly, even in times of pressure. - A product expert – From a perfectly garnished gin and tonic to a table setting that’s instantly—Instagramable, you are passionate about our offering and know everything about it! - Venue Maintenance – Ensuring the ambiance of the venue is as warm, welcoming, tidy and safe as possible, you communicate any issues clearly to senior management. - Stock and Cash Handling – You are confident using EPOS, software programs manual systems to accurately manage, record and report stock, cash and rotas. Taking responsibility of security, wastage, profit margins and licensing law when on duty.

Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. As a Head Waiter/Waitress at Fallow, you will play a key leadership role in delivering an exceptional dining experience, ensuring seamless service, and mentoring the front-of-house team. With a deep understanding of our menu, service standards, and guest expectations, you will lead by example to create a warm, professional, and memorable experience for every guest. Key responsibilities: - Oversee and support the front-of-house team to maintain outstanding service standards. - Provide warm, attentive, and knowledgeable service, ensuring guests feel valued. - Guide guests through the food and drink menus with expert recommendations and pairings. - Coordinate with the kitchen and bar teams to ensure smooth communication and timely service. - Maintain high levels of organization, cleanliness, and adherence to health and safety regulations. - Assist in training and mentoring junior team members, fostering a culture of excellence. - Handle guest inquiries, requests, and concerns with professionalism, ensuring swift resolution. - Support management with service operations, including opening and closing procedures. About you: - Proven experience as a Head Waiter or senior front-of-house role in a high-quality, fast-paced restaurant. - Passion for hospitality, food, sustainability, and delivering outstanding guest experiences. - Strong leadership, communication, and interpersonal skills. - Attention to detail, problem-solving ability, and the capacity to thrive under pressure. - A proactive, team-oriented attitude with a commitment to continuous improvement. The benefits: - Competitive salary. - Career progression. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses. - Wellbeing initiatives. - Reward and recognition schemes. - Free welcome lunch for you and a guest. - 50% restaurant discounts across the group. - 25% Friends and Family discounts. - 50% discount on company retail. - Supplier trips, staff parties and team socials. - No structured uniform, celebrate your individuality. - Staff meal during your shift. - Holiday increment with length of service. - Enhanced parental leave. - Sabbaticals. - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

What We’re Looking For: ✅ Proven experience as a waitress in a busy restaurant (minimum 3 years experience and \NO RUNNERS at all please do not apply) ✅ Confident, friendly, and professional attitude ✅ Excellent customer service and communication skills ✅ Ability to work efficiently under pressure ✅ Good knowledge of food, wine, and service etiquette ✅ A team player with a passion for hospitality What We Offer: ✨ Competitive hourly rate + tips and holidays ✨ Staff meals on shift ✨ Supportive and friendly team environment ✨ Opportunities for growth within the business ✨ A beautiful working setting with a focus on quality and service If you’re enthusiastic, reliable, and take pride in delivering top-notch service, we’d love to hear from you!

Attending tables, serving customers and clearing tables after.

About Us: Paradiso Southbank is a vibrant riverside burger and cocktail bar nestled in the heart of London’s South Bank. Set over two floors with indoor and outdoor seating, including a heated terrace and balcony, we offer stunning views of the Thames and a menu featuring gourmet burgers, buttermilk fried chicken, and a variety of cocktails. Role Summary: We are seeking a confident and experienced Front of House Supervisor to lead our dynamic floor team. The ideal candidate will ensure smooth daily operations, deliver exceptional customer service, and support staff during busy shifts. Key Responsibilities: Oversee FOH staff and daily service operations Deliver excellent customer experiences and resolve issues promptly Support training, scheduling, and performance monitoring Ensure cleanliness, organization, and compliance with safety standards Coordinate with kitchen and bar teams for seamless service Requirements: Previous supervisory experience in hospitality Strong leadership and customer service skills Excellent communication and a hands-on attitude Flexibility to work evenings, weekends, and holidays What We Offer: Competitive hourly wage plus service charge Opportunity to work in a lively and scenic location Supportive team environment with room for growth