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Job Summary: As the Floor Manager, you will have full responsibility for overseeing the customer Journey of the venue during your shift, ensuring the efficient delivery of services to all guests. Key Competencies: • Guest-First Mindset: Demonstrate a commitment to excellent customer service, always prioritising the guest experience and anticipating their needs. • Adaptability and Quick Problem-Solving: Respond quickly and effectively to any issues that arise, adapting to changes and challenges to maintain smooth operations. • Team Leadership and Development: Lead by example, motivating and developing staff to ensure high performance and a positive work environment. • Attention to Detail and Quality: Maintain high standards of cleanliness, organisation, and service quality throughout the site. • Strong Communication and Interpersonal Skills: Communicate clearly and effectively with staff, management, and customers to ensure seamless operations and positive relationships. • Ability to Thrive in a Fast-Paced, High-Pressure Environment: Remain calm, efficient, and professional in a dynamic, high-energy work setting. Key Responsibilities: • Conduct a detailed venue tour at the start of each shift to confirm that all facilities and services are fully operational. • Pay close attention to the following areas to maintain site efficiency: o Cleanliness and tidiness in all public spaces. o Safety and hygiene across all areas of the site. o Adequate staffing levels in all departments. o Clear access in appropriate areas. • Resolve faults personally, where possible, to minimize customer disruption, rather than delegating to others. • Develop a thorough understanding of the roles and responsibilities of other departments, stepping in to assist as needed in the absence of staff members. • Lead by example in the Host role, ensuring that the team delivers an exceptional customer experience. • Collect customer feedback to continuously improve food and beverage (F&B) service, liaising with restaurant managers where appropriate. • Be aware of and prepare for all scheduled events at the venues and take necessary actions for future events. • Ensure all signage and customer messages are clearly displayed. • Assist the duty manager, collaborate with other team members, and undertake additional tasks as required by senior management

Job Overview: We are seeking a highly motivated and experienced Assistant General Manager who will act as the General Manager for our vibrant restaurant in Covent Garden, London. This role is ideal for a hands-on leader with a passion for hospitality, strong operational skills, and a commitment to excellence. The position requires availability during weekends and evenings. Key Responsibilities: Lead, motivate, and manage the front-of-house team, ensuring exceptional service standards. Oversee staff recruitment, training, and scheduling, while managing performance and fostering a positive team environment. Act as the General Manager, overseeing all aspects of daily operations, including inventory management and health & safety compliance. Ensure smooth service during peak hours, particularly on weekends and evenings, maintaining company policies and standards. Uphold customer service excellence, addressing escalated issues and engaging with guests to ensure satisfaction. Monitor financial performance, assisting in budget management, cost control, and financial reporting. Collaborate on marketing efforts, driving traffic and sales, and building relationships with local businesses. Experience: 3-5 years of management experience in a high-volume restaurant or hospitality environment. Proven leadership experience with a strong track record of managing large teams. Skills: exceptional customer service Strong leadership and interpersonal abilities. Excellent organizational and multitasking skills. Financial acumen, with experience in budget management and cost control. Exceptional customer service skills and attention to detail. Other Requirements: Charismatic & bubbly Must be available to work weekends, evenings, and holidays. A passion for food, drink, and delivering memorable dining experiences. Perks & Benefits: Competitive Salary: £OTE 60k+ (inc service charge) plus performance related bonus scheme Meals: Complimentary during shifts. Discount: 50% off the total bill at other restaurants within the company. This is a fantastic opportunity for a dedicated hospitality professional looking to take the next step in their career. If you have the drive, experience, and passion for delivering excellence, we would love to hear from you! Job Types: Full-time, Permanent Pay: £55,000.00-£60,000.00 per year Benefits: Company pension Discounted or free food Employee discount

Overview The Counter Soho is searching for a Restaurant Manager to join our leadership team. Located on Kingly Street, just a stone's throw from the lively Carnaby Street, Chef Demirasal serves up a tantalising mix of Aegean flavours from Greece and Turkey, inspired by his Izmir roots, with a dash of Mediterranean and Levantine flair. Key Responsibilities - Lead, mentor, and inspire a team of servers, hosts, bartenders, and kitchen staff to deliver exceptional service and achieve performance targets. - Ensure that every guest receives a memorable dining experience characterised by attentive service, delicious food, and a welcoming atmosphere. Address guest inquiries, feedback, and complaints promptly and courteously. - Oversee day-to-day restaurant operations, including opening and closing procedures, staff scheduling, inventory management, and cleanliness standards. Implement efficient systems and processes to streamline operations and enhance productivity. - Develop and implement strategies to drive sales, increase revenue, and attract new customers. Collaborate with the marketing team to execute promotional activities, special events, and social media campaigns to promote the restaurant. - Monitor sales performance, analyse financial reports, and manage budgets to optimise profitability. Control costs and expenses while maintaining high-quality standards and maximising revenue opportunities. - Provide ongoing training and development opportunities to enhance the skills and knowledge of staff members. Foster a culture of continuous learning, teamwork, and professional growth. - Ensure compliance with food safety regulations, health and safety standards, and licensing requirements. Conduct regular inspections to maintain cleanliness and hygiene standards throughout the restaurant. - Build and maintain positive relationships with suppliers, vendors, and service providers. Collaborate with colleagues and stakeholders to achieve common goals and objectives. - Previous experience in a managerial role within the hospitality industry, preferably in a restaurant setting. - Knowledge of relevant regulations and compliance standards, including food safety and licensing laws. - Flexibility to work evenings, weekends, and holidays as required. You have Previous managerial experience in a chef-lead restaurant is a BONUS - Strong leadership and interpersonal skills. - Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team. - Excellent communication and customer service skills, with the ability to interact effectively with guests and colleagues. - Proven track record of achieving sales targets and driving operational excellence. - Sound financial acumen and experience in budget management and financial analysis. - Knowledge of relevant laws, regulations, and compliance standards. - Flexibility to work evenings, weekends, and holidays. Benefits - Hospitality Rewards - WPA medical cash health plan - Free lunch - Competitive salary and performance-based incentives. - Opportunities for career advancement and professional development. - Comprehensive benefits package, including health insurance and retirement plans. - Employee discounts and perks across portfolio companies - Supportive and collaborative work environment.

The Learning & Development Coordinator will be responsible for designing and delivering a variety of training programs, from on-the-floor coaching to classroom-style seminars. You will be embedded within the restaurants, working with managers and staff to ensure training is both effective and practical. Your role is to help develop the skills and knowledge that our team members need to excel in their roles, ensuring an exceptional experience for our guests. Key Responsibilities: - Hands-on Training: Spend time in each restaurant working directly with teams to provide on-the-job coaching and development. - Team Engagement: Build strong relationships with restaurant staff and managers, identifying areas for growth and development. - Create Training Programs: Develop, plan, and deliver tailored training sessions, including onboarding, service standards, leadership development, and upskilling. - Workshops & Seminars: Organise and run regular workshops and seminars for staff across all levels, focusing on everything from customer service to team leadership. - Performance Monitoring: Work with restaurant managers to assess team performance and identify training needs. Provide ongoing feedback and coaching. - Operational Support: Support restaurant managers in maintaining high standards of training and development by implementing best practices. - Training Materials: Design and update training manuals, guides, and resources that reflect the brand and operational excellence. - Compliance: Ensure that all training is in line with health & safety, food safety, and company policies. - Feedback & Reporting: Regularly report on training effectiveness, staff engagement, and development outcomes to senior management. Key Skills & Experience: - Previous experience in a Learning & Development or training role, ideally within the hospitality or restaurant industry. - Strong understanding of restaurant operations and service standards. - Proven ability to deliver engaging and practical training sessions on the floor. - Excellent communication and interpersonal skills, able to build rapport with team members at all levels. - Highly organised, with experience in creating and managing training schedules and materials. - A passion for hospitality and a commitment to developing people.

We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Assistant Manager to join our Team. Chez Antoinette is a French restaurant with homemade cuisine, the food is based on organic, seasonal and fresh produce. We are looking for the right person to join the team , You're there to help, and make sure everything is working smoothly. The understanding of the French culture and friendly customer service is essential. At Chez Antoinette we offer a high quality product yet simple in a busy environment. Duties: - Deputising for the Front of House team members. - Lead, supervise and train the Front of House teams. - Ensure compliance with COSHH, HACCP and general Food/Health and Safety regulations. - Financial auditing and banking, POS operations and stock management. - Support in achieving sales targets. - Deliver over-the-top guests experiences and participates in exceeding guests expectations. - Maximise staff performance through motivational feedback and training. Chez Antoinette provides: ** ** - Friendly work environment - Actual work-life balance - 28 days holidays - Cycle to work scheme - Staff meal on shifts - Company discount - Learning and development opportunities Requirements: - Positive attitude and feedback to change - Food & Beverage knowledge - Allergen knowledge - Ability to communicate efficiently with the teams and guests alike - Previous experience as Assistant Manager or Floor Manager - Guest focused and details-oriented personality. - Proficient in the use of Microsoft pack. - Organised and well presented at all times.

It’s tough when searching London for an energetic, generous and passionate full-time Assistant Manager! Too many other restaurants are stuck in their ways, with out of date training/development and zero focus on culture. At Granger & Co we are different. If you want to lead our fun, friendly and welcoming team to even greater success; send us your CV and apply to be our next legendary Assistant Manager. So what will we give you, our next Assistant Manager: - A range of shifts including Breakfasts - Exceptional Monthly incentives - A clear career path for assistant managers – offering both support and guidance - An extra day of holiday for every year of service after two years of working with the company - A real work-life balance – healthy minds & healthy hearts! - Courses provided – we support everyone - All meals are included when you are at work, which are fresh and wholesome - 50% staff discount for you to use within all five of our excellent restaurants Experienced Assistant Managers are what we’re gunning for but we also value: - Born leaders - Natural talent – we want people-people - An inspiring Assistant Manager who raises the bar in customer service - A Passionate approachable individual We serve classic, freshly prepared, healthy & natural food right through from busy bustling breakfasts to cosy evening candlelit dinners. Across all five of our restaurants we demonstrate a family approach to nurturing our Assistant Managers and wanting to see them progress and succeed in our business. About Granger & Co. Over 25 years ago, in a sunny little corner cafe in Sydney, the global phenomenon of avocado toast and ricotta hotcakes first began. Self-taught Aussie cook Bill Granger opened his first ever café serving simple fresh flavours and light, healthy plates. Bill quickly earned himself a reputation for his original approach to dining - communal tables and lazy weekend breakfasts. He was declared by the New York Times as “the egg master of Sydney".

Assistant Manager - Award Winning Pub, Bar and Restaurant Group Urban Pubs and bars are currently recruiting for a talented and highly skilled Assistant Manager with personality & charisma for our amazing pub Punch Tavern on Fleet Street. . Looking for someone that is passionate about food and drinks as well as having a good time. Role • As Assistant Manager you will support the General Manager in all aspects of running the venue as if it were your own business. • Be business savvy and demonstrate great commercial acumen. • Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction. • You will be given the opportunity to train, personally develop and progress your career as the company continues to grow. What We Looking For • "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own • Be cool, calm and collected, manage pressure with ease, nothing can phase you • You’re not precious. We leave our egos at the door and help get sh*t done • Must have minimum 2 years’ experience as a manager depending on the property being looked at • Solid communication and organisational skills, be approachable • Superb customer & floor service skills • Strong all-round business knowledge from financials to customer satisfaction • An entrepreneurial flare • Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun • Personal License holder beneficial What's In It For Me • A competitive salary & bonus scheme • Training and development • Career progression and promotion opportunities with regular new openings around the corner • Get out and about, you automatically get discounts across all our pubs, bars and restaurants • The opportunity to make strategic decisions within your business – take ownership and Be Fearless • Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere • 28 days holiday • Goes without saying, but we’ll feed you during your shift • Employee Assistance Programme (EAP) • Good people know good people - an awesome referral scheme • Access your Wages anytime through Wagestream • Birthdays are for celebrating, so have the day off on us • Cycle to work scheme Interested in hearing more, get in touch so we can arrange to meet up and show you around

Are you ready for a challenge? If you want to join a people centric company, a company where management and business is fun and not just about a P&L, then that's us. We are looking for an amazing indivdual, who has a passion to succeed no matter what the challenge. You will manage 3 sites all based in Central London, in addition aid our Operations managers. You will coach and mentor 3 sites, while being developed by our Operation Manager to take their reins in due cause. Ready for the challenge?

We are looking for a new Restaurant General Manger in our new opening restaurant Osteria Fiorentina at Chelsea . You will need to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service Restaurant. Manager responsibilities - Include maintaining the restaurant’s revenue, - Profitability and quality goals. - You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. - To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. - We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences. - To compensate your experience we are offering a Competitive salary and generous quartely Bonus with wage review every 6 month. - Salary from £42 K up to £45K based on experiences, with another Bonus scheme x quarter achievable plus review tips. - If you speak Italian is a plus. - Right to work in UK is a must. - REQUIREMENTS AND SKILLS - Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role. - Proven customer service experience as a manager Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff . - Familiarity with restaurant management software, like OpenTable - Strong leadership, motivational and people skills. - Acute financial management skills - BSc degree in Business Administration; hospitality management or culinary schooling is a plus. - Please if you think you are the right candidate contact me .