Eva's Helping Hands

Customer Care Call Centre Advisor Join One of the UK's Leading Hair Transplant Companies: Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people and making a real difference in people's lives? We are looking for a motivated and enthusiastic Customer Care Call Centre Advisor to join our growing team at one of the UK's leading hair transplant providers. As the first point of contact for prospective and existing patients, you will play a key role in delivering an exceptional customer experience while supporting individuals throughout their hair restoration journey. About the Role As a Call Centre Advisor, your responsibilities will include: • Handling inbound and outbound calls with professionalism, empathy, and enthusiasm., • Responding to customer enquiries via phone, email, and online messaging., • Booking consultations for prospective patients and ensuring appointments are scheduled efficiently., • Following up on enquiries and maintaining strong relationships with potential clients., • Conducting aftercare telephone calls to patients following their procedures, ensuring they are recovering well and answering any non-clinical questions., • Booking post-operative review consultations and follow-up appointments with our clinical team., • Providing outstanding customer support throughout the patient's journey, from initial enquiry through to aftercare., • Accurately updating patient records using our CRM and internal systems., • Liaising closely with patient coordinators, surgeons, and clinical teams to ensure a seamless patient experience., • Managing appointment diaries and helping to maximise clinic utilisation., • Meeting individual and team performance targets while maintaining exceptional customer service standards., • Identifying opportunities to enhance the patient experience and contribute to continuous service improvement. What We're Looking For: • Previous experience in a call centre, customer service, sales, healthcare, or appointment-setting role is ideal and highly desirable., • Excellent verbal and written communication skills., • A friendly, confident, and professional telephone manner., • Outstanding listening and interpersonal skills with a caring and empathetic approach., • Strong organisational skills and attention to detail., • Good computer literacy, with experience using CRM systems being an advantage., • Ability to work in a fast-paced environment while managing multiple priorities., • A positive attitude and genuine passion for delivering exceptional customer care. What We Offer • Competitive salary with performance-based bonuses., • Full training and ongoing professional development., • Clear career progression opportunities., • Friendly, supportive, and collaborative working environment., • Employee discounts on treatments., • Company pension., • Paid annual leave., • Modern office facilities., • Regular team events and employee recognition programmes. Why Join Us? We are proud to be recognised as one of the UK's leading hair transplant providers, helping thousands of patients restore not only their hair but also their confidence. Our team is dedicated to delivering exceptional care at every stage of the patient journey, and we believe our people are the key to our success. If you're passionate about customer service, enjoy building relationships, and want to be part of a company that genuinely changes lives, we'd love to hear from you. Apply today and help us deliver an outstanding experience from the very first call through to every stage of our patients' recovery.

Company: Verity Healthcare Limited Location: Nationwide Branches - We will signpost you to your nearest branch Job type: Full-time and part-time positions available Salary: From £13.50 per hour, with enhanced weekend rates Start date: Immediate start, subject to satisfactory recruitment checks Sponsorship: Sponsorship is not available for this position About the role Verity Healthcare Limited is recruiting compassionate, reliable and motivated Community Care Workers to support people within their own homes. The role involves delivering safe, person-centred care that promotes independence, dignity, choice and wellbeing. You will travel between service users’ homes and provide support in accordance with individual care plans, risk assessments and agreed outcomes. Main duties and responsibilities • Support service users with personal care, including washing, bathing, dressing, oral care and continence needs., • Administer or support with medication in accordance with care plans, MAR records, policies and competency requirements., • Assist with meal preparation, nutrition and hydration., • Support safe mobility, transfers and the use of prescribed equipment., • Encourage independence and enable people to complete tasks for themselves wherever possible., • Support service users with shopping, appointments and community activities where required., • Observe and report changes in a person’s physical health, emotional wellbeing, behaviour or circumstances., • Maintain accurate, respectful and contemporaneous electronic care records., • Report safeguarding concerns, incidents, medication errors, missed visits and other risks immediately., • Follow infection prevention and control procedures, including appropriate PPE and hand hygiene., • Maintain people’s privacy, dignity, confidentiality and human rights., • Work collaboratively with families, representatives, healthcare professionals and colleagues., • Attend training, supervision, team meetings, spot checks and competency assessments., • Follow lone-working, health and safety, emergency and on-call procedures., • Complete all scheduled visits punctually and remain for the commissioned duration., • Notify the office immediately of delays, absences or any risk of a visit being missed. Essential requirements Applicants must: • Have at least six months’ previous care experience., • Be compassionate, patient, reliable and respectful., • Communicate effectively in spoken and written English., • Be able to produce clear and accurate care records., • Be willing to work alternate weekends., • Be able to work independently and as part of a wider care team., • Understand professional boundaries and confidentiality., • Be willing to complete mandatory training and competency assessments., • Be eligible to work in the United Kingdom., • Complete an enhanced DBS and appropriate safer-recruitment checks., • Be a driver with access to a reliable vehicle where travel between service users is required., • Hold valid business-use motor insurance before undertaking work-related journeys. Desirable requirements • Level 2 or Level 3 qualification in Health and Social Care., • Previous domiciliary or community-care experience., • Experience supporting people living with dementia, learning disabilities, physical disabilities or long-term health conditions., • Medication-administration experience., • Knowledge of safeguarding, the Mental Capacity Act and person-centred care. Working hours The role may include: • Morning, lunchtime, evening and bedtime visits., • Weekday and weekend work., • Alternate weekends., • Bank holidays., • Additional hours depending on service requirements and availability. Applicants must provide clear and accurate availability during recruitment. Training and development Verity Healthcare Limited provides: • Comprehensive induction and mandatory training., • Shadowing and supervised practice., • Medication and role-specific competency assessments., • Ongoing supervision, spot checks and professional development., • Funded Health and Social Care qualifications where available., • Opportunities for progression into senior, team leader and care coordination roles. Pre-employment requirements An immediate start can only take place once all role-applicable checks have been completed satisfactorily, including: • Proof of identity and address., • Right-to-work verification., • Full employment history and explanation of employment gaps., • Satisfactory references., • Enhanced DBS and barred-list checks where applicable., • Occupational-health declaration., • Driving licence and business-use motor insurance, where required., • Mandatory training and competency assessments., • Management authorisation to undertake independent work.

Are you a compassionate and dedicated individual looking to make a real difference in people's lives? Ace Healthcare Recruitment Limited is seeking enthusiastic Care / Support Workers to join our team in London. As a Care / Support Worker, you will provide essential care and support to individuals, helping them to live as independently as possible and achieve their personal goals. This rewarding role involves assisting with daily living activities, personal care, medication administration, mobility support, and engaging in social activities. You will work within a supportive environment, contributing to the well-being and comfort of our clients. We are looking for individuals who are reliable, empathetic, and possess excellent communication skills. Experience in a care setting is beneficial but not always essential, as comprehensive training will be provided. If you are passionate about care and dedicated to providing high-quality support, we encourage you to apply. Visa Sponsorship/Switch Available for the right candidates.

Job description Position Waking night support for disabled young man Description Job Summary Waking Night Support worker / Carer for friendly young person with epilepsy and profound autism autism, movement disorder and additional health needs. He lives at home with his family and friendly dog. Experience with disability essential. About the position Weekly hours minimum 26 hours. £16 per hour. We are looking for someone to take on 2 regular waking nights (13hr each night shift so in total 26 hours) ideally Thursday and Friday nights (but please let us know which nights work for you and we can then consider). These are strictly waking nights in the family home. More weekly hours are possible often but not less hours. This position could become a full time position after the summer if this would suit you. This would suit a student of a relevant health related subject. Candidate would need to be able to commit to 12 months. About the young person who needs support: The young man needs someone to spot seizures or other health emergencies and if needed call the parents who are in the same house. The monitoring is with seizure video monitor and heart rate monitor and regular in person checks. These nights sometimes can be active - as if he has a seizure he might have to be accompanied via ambulance to A&E. Good command of the English language is essential. All training is during the day first through shadowing. Being fit and strong is essential when supporting someone with a movement disorder. About you: This position will suit someone who ideally has already worked with autistic and disabled adults and has already experience. But it is very different from working in a care home. We would are be able to train you in personal care, catheterisation, medication administration, peristeen and positive behaviour support and other essential skills - if you are a suitable candidate. His environment will need to be kept clean and tidy (it is not a cleaner position but to ensure that his environment stays tidy, safe and fit for purpose). You will help with his laundry too. We would prefer someone to work on a self-employed basis with a UTR number (not cash in hand). It is exactly 26 hours minimum per week. But for the right candidate we can look at PAYE through an agency (we work with already). We hope to find someone who has specific interest in special needs. It is not a summer job but we hope to find someone to commit for a minimum of 12months. That's why we would prefer someone who has studied or will study a related subject eg Psychology, nursing or similar health related. The suitable applicant would be flexible and be able to take on extra shifts from time to time. You would often work together with other team members at the beginning or end of your shift (eg for bath time). Day shifts might available too on occasion if you are interested. This position could offer full time hours from the autumn and during summer holidays when other team members are on holiday. You should be responsible, cheerful, honest and very reliable and physically strong and healthy. You will be trained by members of the experienced team in all of his health needs but also the principles of ABA - a behaviour therapy. You will need to attend some of the team meetings too. You should: • Have experience with disability and even better profound autism, • Be strong and fit, • Commit for minimum a year., • Ideally be self-employed., • Invoice at the end of every month, • Able to work legally in the UK, • Based within commuting distance to north London, • Be a non Smoker and non Vaper., • Be comfortable with dogs. Please reply with a few sentences explaining why you are interested (and please read full advertisement), send us your CV (post it on this forum and please let us know initially already why you are suitable and interested. Salary£16 Location N7 London, England, United Kingdom Type of job Employment typePart-Time and full time

Are you a compassionate and dedicated individual looking to make a real difference? We are seeking enthusiastic Care Workers to join our team in London. In this vital role, you will provide essential support to individuals in their homes, empowering them to maintain their independence and enhance their quality of life. Key responsibilities include: • Assisting with personal care, including washing, dressing, and grooming., • Supporting with medication management., • Helping with mobility and transfers., • Performing light household tasks and meal preparation., • Offering companionship and emotional support., • Maintaining clear and accurate care records. We value empathy, reliability, and a genuine desire to care for others. Full training will be provided to ensure you have all the skills needed to excel in this rewarding career. Join us and contribute to a supportive and caring environment.

GROSSDALE is a dedicated Home Care Provider, committed to delivering high-quality health and social care. We are currently seeking compassionate and dedicated Care / Support Workers to join our team in London Boroughs, Waltham Forest, Haringey. Havering and Enfield. Duties include Supporting service users with personal care. Medication Administration. Emotional and well-being support. Support to become independent in carrying out daily activities. At GROSSDALE, we believe in nurturing our staff. We provide comprehensive health and social care training. Our commitment to your professional development includes: • Free Training whilst working, including specialist care training in areas such as Peg Feeding, Diabetes Care, and Medication Administration., • Foundation in Health and Social Care - Care Certificate., • Accredited Training, including Diploma in Care, Level 2, 3, and 4. Join us and be rewarded with certificates in Champion in Healthcare, an Ambassador in Care, or potentially Healthcare Worker of the Year! Our Refer a Friend Scheme provides bonuses for both worker and friend.