PORTE A PORTE

The Warehouse and Supply Operative here at Crate Brewery plays a crucial role in upholding the compliance and smooth running of our warehouse logistics. In this role you will use your developed organisational and communication skills to ensure consistently high health and safety standards, excellent service and delivery for our customers (B2B and B2C), and smooth working across teams within the group. You will work closely with the Stock and Procurement Manager, who manages this position. This role will suit you if you are self motivated and enjoy working solo, as well as collaborating with a wider team operation. Please see the core responsibilities below for more information. At Crate we offer an inclusive, creative and supportive team culture, and we always look to our team first when development opportunities arise. Employees benefit from free food and drink on working days, as well as a 50% staff discount across our sites and online shop. All staff also have access to free wellbeing support and counselling through Hospitality Action. Following successful completion of the probationary period, this role qualifies to take part in our four day week trial, so being proactive, highly organised and a great communicator is vital. Person specification • Organised with a methodical approach to managing routine task workload, • A positive, go-getting attitude, with stringent time and task management skills, • A problem solver, able to find efficient solutions in a fast paced environment, • A confident communicator with a focus on persuasive action both internally and externally, • Self motivated when solo working, and as part of a cross functional team, • Eager to collaborate with other departments or affiliate companies, and capable of working flexibly to achieve company goals, • Strong computer literacy - Google suite, Breww, Slack and Asana are key platforms used daily, • Possession of a full UK driving license (essential), • FLT license (highly desirable), • Manual handling experience (highly desirable), • Knowledge of and an interest in craft beer (desirable) Core responsibilities • Deliveries to our key customers, on time and in full, • Maintaining a high level of customer service at all times, • Assisting in the movement of goods from suppliers to warehouses and from warehouses to customers, • Ensuring Crate warehouse spaces are safe, tidy, organised, and compliant with health and safety regulations including weekly checks, • Conducting weekly stock takes, utilising stock rotation plans for optimal quality, including promptly reporting any issues or outages to the Stock & Procurement Manager, • Overseeing the storage and handling of goods, optimising space utilisation and implementing best practices in warehousing, • Handling, packing and dispatching goods on behalf of third party tenants, • Setting a high standard of manual handling, • Contributing to department meetings with the Brewery team to achieve common goals, • Assisting with procurement of raw materials for our suppliers, in line with Crate’s internal demand planning, • Monitoring supplier performance, communicating results to higher management, • Ensuring e-commerce operations are kept up to date

About the job Fulfilment Assistant at London Nootropics At London Nootropics, our mission is to help people stay balanced and find their flow — with delicious, best-in-class adaptogenic coffee that supports mental clarity, calm and focus. We launched in March 2020 with a vision to make adaptogens accessible and easy to add to everyday life. As we’ve grown, we’ve stayed deeply committed to quality, care, and operational excellence — making sure every order, delivery and event runs smoothly behind the scenes. We’re now looking for a Fulfilment Assistant to join our Operations team and play a hands-on role in keeping our fulfilment, shipping and office operations running seamlessly. If you’re organised, proactive, and enjoy being at the heart of how things get done, we’d love to hear from you. About the role As our Fulfilment Assistant, you’ll be a key part of our day-to-day operations — supporting fulfilment and shipping, coordinating deliveries, maintaining systems, and helping keep both our warehouse and office running smoothly. You’ll work closely with our Fulfilment Manager, Customer Service, Events and wider Operations team, gaining exposure to multiple systems and processes. This is a varied, fast-paced role where attention to detail, clear communication and reliability really matter. Your work will directly shape how efficiently we operate — from customer orders and stock movements to events and office logistics. Fulfilment & Shipping Operations Support the Fulfilment Manager with daily fulfilment and shipping operations Work across platforms including Royal Mail, Shopify, GoFlow and courier systems Assist with order processing, shipment coordination and system management Help create and maintain operational processes to improve efficiency and workflows Plan fulfilment activities and log key events to ensure deadlines are met Provide administrative support, including emails, follow-ups and documentation Maintain close communication with Customer Service and wider teams Support day-to-day coordination alongside the Fulfilment Manager Deliveries & Quality Control Manage incoming deliveries and carry out quality control checks on received stock Complete QC reports and delivery records accurately Communicate with couriers and delivery drivers Assist with allocating and organising deliveries Rotate stock to ensure FIFO (first in, first out) processes are followed Support and maintain Goods In Quality Control procedures Events Support Pack and prepare equipment and stock for events Maintain and update events inventory Collaborate with the Marketing team to support event logistics Control and replenish event-related stock Coordinate admin tasks between fulfilment and marketing Keep the events room organised and well-maintained Office & General Operations Support Help keep the office organised, functional and welcoming Allocate and manage stock across office and storage spaces Conduct daily checks and report issues to the Fulfilment Manager Ensure tools and equipment are available and maintained Arrange replacements or purchases when needed We’d love to hear from you if you… Are highly organised, reliable and detail-oriented Enjoy hands-on operational work and keeping things running smoothly Communicate clearly and confidently, both written and verbal Thrive in a fast-moving, growing business Are confident using systems and keen to learn new tools Enjoy being part of a close-knit, supportive team Take pride in doing things properly and improving processes over time Care about contributing to a positive, high-performing workplace Why join us? Be part of a fast-growing, purpose-driven company with big ambitions Work alongside a supportive, motivated team who genuinely care Staff discount on our adaptogenic coffee and wellness products Monthly health and wellness allowance Regular team socials & events Opportunity to grow your role as the business scales Meaningful work — your contribution directly supports our customers, team and long-term growth Join us on our journey to bring adaptogens to the world — and become part of a driven, positive team with great energy and purpose