IDEA Studio Hammersmith - Art Classes | Design | Architecture

Design Studio•11-50 employees

Hiring on JOB TODAY since November, 2025

IDEA Design Hub CIC is a UK-based social enterprise with the mission to inspire learning and innovation through design, empowering children and young people to think creatively, collaborate effectively, and shape a more empathetic world.

Lyric Square, W6 0QL, London, England, United Kingdom

Chat with us

Robert W.
Active 33 minutes ago

1 Follower

Forvis Mazars

Risk Consulting Director - Public & Social Sector

2 days ago

London

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact. We are looking for an individual to join the Risk Consulting practice, based in London, with a particular focus on the Public & Social Sector. The role is a senior one which would involve high levels of collaboration across Forvis Mazars Advisory & Consulting service line amongst others. For the right person this is an exciting opportunity to progress to a Partner role in the future. In total, in the UK, Public and Social sector has income of approximately £40 million per annum and consists of 300 staff and partners. The public and social sector are one of the major markets of the global and UK firm. The Public and Social sector are vital parts of the economy. Public interest is at the heart of service provision in the public and social sectors. Forvis Mazars is committed to serving the public interest. Within this practice, the Risk Consulting team provides Internal Audit, Internal Controls, Risk Advisory, External Quality Assessments and other independent advice and assurance to our clients across public, not for profit and private sector organisations (including FTSE350). Forvis Mazars has a strong reputation in the Public & Social Sector, being a leading provider of audit, advice and assurance. Our clients span the breadth and diversity of the sector including Central Government, Local Government, Education, Charities and Social Housing. We are looking for an experienced risk and internal control professional, with a proven track record in developing, delivering and growing such services within a professional services firm. You do not need to have worked exclusively in such a role and experience as a Chief Audit Executive with sector experience would also be welcomed. The right person will be a genuine leader of the team with deep areas of sector knowledge and a vision around how to continue to grow our offering as part of a wider suite of Consulting services. You will deliver an unparalleled client experience with the ability to persuade clients and prospects of this offering and to establish deep long-term relationships both internally and externally. The following are the specific areas envisaged as likely to be central to the role: Professional responsibilities • Business development and strategy; You will take a key role in the growth of the Public and Social Sector and will be empowered to develop and deliver strategies in the sector working closely with other areas of Forvis Mazars - building on existing relationships and experience., • Active sector point of contact within Forvis Mazars UK., • Oversee and run a Risk Consulting portfolio/engagements and be a key senior day-to-day point of contact for clients., • Delivery of quality work to agreed standards., • Maintain positive relationships with clients., • A key aspect of the role will be to guide and develop the team., • Includes coaching and people manager responsibilities, take responsibility for people's career development., • The right person is likely to have significant experience in the Public & Social Sector., • Technically strong in Internal Audit, including application of the Global Internal Audit Standards alongside sector specific codes/working practises., • Ability to think strategically and adapt to an everchanging technology landscape., • Develop and supervise team members., • Multiple engagement management, a track record of building enduring client relationships and people management skills., • Expertise in practice management., • Self-motivated and ambitious and hard working. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.

SharkNinja

Design Manager, NPD

9 days ago

London

About Us \n SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. \n Location: Battersea, London, Hybrid 3 days a week in the office \n We are looking for a Design Manager to lead our UK NPD team in building a new generation of innovative personal care products for the Shark brand. We thrive on designing great products that delight our customers. Working as part of our London Design Office, you will bring technical substance and inspiration to our creative efforts to deliver credible solutions to the market. \nWhat You’ll Do\n\n • Leads team to carry out design studies (independently and in teams) to solve technical issues found in the development of a product.\n, • Gathers insight from professional and consumer feedback and guides team to implement into streamlined design solutions.\n, • Successfully develops a team of A-players, helping them to reach their full potential.\n, • Manages the hiring and expansion of the team inline with the business growth in the category.\n, • Takes overall ownership of designs through conception, CAD execution, prototyping and verification, whilst consistently working at pace & successfully develops team to do the same.\n, • Continuously evaluates and improves designs for cost efficiency, manufacturing improvements, increased quality and value to consumers.\n, • Applies sound engineering/ product design standards to deliver real solutions.\n, • Applies understanding & experience of high-volume manufacturing processes and materials to optimize designs.\n, • Communicates effectively and professionally with colleagues.\n, • Degree level technical qualification, ideally Product Design Engineering, Mechanical or Industrial Design Engineering.\n, • Typically 2+ years people management experience.\n, • Typically 7-10 years proven experience in Mechanical/ Product Design/ Industrial Design environment.\n, • Team management experience.\n, • Experience in the consumer goods household appliance space desirable.\n, • Experience in plastic manufacturing processes.\n, • Experience of delivering real world products to market.\n, • Uses Solidworks or Creo to a high level, demonstrable experience leading CAD reviews.\n, • Can motivate your team to identify, solve, implement and verify technical solutions autonomously.\n, • Can effectively manage the “hands-on” - building of prototypes, product testing in the lab, developing and reporting.\n, • Flexible and collaborative- these are key to success at SharkNinja.\n, • Positive, driving attitude with an inquisitive nature.\n, • Appreciation for electrical engineering, software and UX design helpful but not essential.\n\n #LI-HYBRID \n Our Culture \n At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home. \n What We Offer \n We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets. \n At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. \n Learn more about us: Life At SharkNinja Outrageously Extraordinary \n\n\n SharkNinja Candidate Privacy Notice \n\n \n We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at \n

SharkNinja

Product Design Engineer II

15 days ago

London

About Us \n SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. \n \nAbout the Role\n As a Product Design Engineer II, you’ll be part of our Ninja New Product Development team, helping to create the next generation of innovative kitchen and home products. You’ll work as part of our London Design Office and collaborate closely with teams across the UK, US, and China to bring concepts to life and into the hands of consumers. \n You’ll combine creativity with engineering rigor, developing mechanical systems and product solutions that delight consumers and perform brilliantly. \n \nWhat You’ll Be Doing\n\n • Developing and shaping new product concepts and technologies for future Ninja launches.\n, • Designing components, assemblies, and mechanisms that meet functional, cost, and manufacturing requirements.\n, • Taking ownership of product elements from concept, CAD modelling, and prototyping through to testing and validation.\n, • Conducting design studies to solve real technical and consumer problems.\n, • Applying solid engineering fundamentals to ensure designs are robust, reliable, and ready for mass production.\n, • Building and testing prototypes, analyzing results, and iterating quickly.\n, • Working closely with global cross-functional teams to ensure design intent is protected through tool release and manufacturing.\n, • Participating in design reviews — contributing ideas, insights, and solutions.\n, • Continuously improving performance, quality, and overall consumer value.\n, • Supporting and collaborating with senior engineers, contributing to a strong, hands-on, problem-solving culture.\n\n \nWhat You’ll Bring\n\n • Degree in Product Design Engineering, Mechanical Engineering, or Industrial Design Engineering.\n, • Typically 2–4 years’ experience in mechanical or product design.\n, • Experience in consumer goods or household appliances is highly desirable.\n, • Strong understanding of plastics and manufacturing processes.\n, • A track record of contributing to products that have launched in market.\n, • High proficiency in SolidWorks or Creo.\n, • Hands-on prototyping and problem-solving mindset.\n, • Excellent communication and collaborative working style.\n, • Positive, curious, and proactive approach to challenges.\n, • An appreciation for electronics, software, or UX is beneficial, but not essential.\n\n \n Our Culture \n At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home. \n What We Offer \n We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets. \n At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. \n Learn more about us: Life At SharkNinja Outrageously Extraordinary \n\n\n SharkNinja Candidate Privacy Notice \n\n \n We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at \n

BDO UK

Technical Learning Design Manager

2 days ago

LONDON

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We’ll broaden your horizons Our greatest asset is our people, so our HR team focus on ensuring we are all reaching our potential. They use their specialist expertise to help us attract great talent, enable our employees to succeed and inspire a unified culture of development across our firm. By playing a role in the recruitment and management of our people, they help change lives and influence the future of BDO. Join a driven and passionate team where you can be yourself, while also helping your colleagues to achieve their ambitions. We’ll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You will; • Conduct needs assessments and learner analysis to ensure learning solutions are strategically aligned with business goals., • Apply instructional design best practices to create engaging, accessible, and inclusive learning experiences across a range of modalities., • Design learning solutions for complex, technical, and regulatory topics, often requiring the translation of technical information into accessible learning experiences., • Collaborate with IT, Stakeholders and SMEs, and as needed, external suppliers, to translate business needs into engaging, practical learning experiences that reflect adult learning best practices., • Lead and manage projects to implement new compliance learning initiatives, ensuring alignment with business goals and learner needs., • Develop and maintain dashboards and reports to track compliance learning completion, effectiveness, and risk areas., • Analyse data to identify trends, gaps, and opportunities for improvement, presenting insights to senior stakeholders and recommending actions. You’ll be someone with: • Professional services experience, an understanding of compliance and regulation, and a passion for learning., • Deep expertise in instructional design and learning experience design (LXD), with practical experience applying adult learning principles and UX methodologies., • Experience designing and developing technical or compliance-related learning solutions end-to-end, including needs analysis, solution design, development, implementation, and evaluation., • Familiarity with rapid authoring tools (e.g., Articulate Storyline, Rise, Vyond) and with emerging learning technologies., • Strong project management and risk management skills., • Excellent stakeholder and relationship management abilities, including working with SMEs, internal teams, and external suppliers., • Creative and innovative mindset, able to design and deliver engaging learning solutions., • The ability to influence and persuade others at all levels., • A passion for continuous improvement and supporting effective change. You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Sky

Lead User Researcher - Digital CX

1 day ago

London

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Sky

Lead Product Designer (Design System)

1 day ago

London

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms., • Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals., • Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms., • Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency., • Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles., • Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.What you'll bring:, • Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications., • Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems., • Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance, • Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Sky

Lead Service Designer - Digital CX

1 day ago

London

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.