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Role Overview: At ETM Group, being a Receptionist is a key front-of-house role and an essential part of delivering a seamless, premium guest experience. You are not just managing arrivals — you are the first impression of the venue, setting the tone for exceptional service and ensuring every guest feels welcomed, valued, and looked after from the moment they arrive. Across our ETM Collection venues — from rooftop restaurants to refined dining spaces — our Receptionists play a vital role in managing reservations, greeting guests, and coordinating the smooth flow of service. You will work closely with the management and floor teams to ensure efficient seating, accurate bookings, and a consistently high standard of guest care. As a Receptionist, you will be responsible for handling bookings, managing guest enquiries, and maintaining an organised and professional reception area. This is a hands-on role where communication, organisation, and attention to detail are essential, along with a calm and confident approach during busy service periods. If you are professional, personable, and passionate about delivering excellent guest experiences, this is an opportunity to grow within one of London's leading hospitality groups. Company Benefits: • Competitive industry pay (based on salary & Tronc), • Guaranteed 48 hours per week contract, • 50% discount for you and up to 5 friends at any of our venues, • Paid annual leave, • Pension, • Quarterly Bonus Scheme, • Generous employee referral scheme, • Discounted shopping at many high street stores, • Cycle to work scheme, • Access to Stream for better money management, • Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program, • Group wide Learning and Development opportunities, • Complementary hot drinks in your venue, • Complementary meal on shift, • Your birthday lunch is on us The Ideal Candidate Will Present: • Experience: Previous experience in a receptionist, host, or front-of-house role is essential., • Guest Focus: You are welcoming, friendly, and confident in engaging with guests., • Organisation & Detail: You are highly organised and able to manage bookings and reservations accurately., • Communication Skills: You communicate clearly and professionally with guests and team members., • Professionalism: You maintain a polished, calm, and professional approach at all times., • Calm Under Pressure: You stay composed and efficient during busy service periods., • Positive Attitude: You bring warmth, energy, and consistency to every shift., • Team Player: You work closely with the wider front-of-house team to ensure smooth operations. About Us: ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, — we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

We are searching for a confident Receptionist to join our supportive team in one of the UK’s leading restaurant brands. Key elements of your role as Receptionist will include ensuring our guests receive a warm and professional welcome when they arrive, as well as a fond farewell when they leave. You will be able to offer information to our guests on the restaurant or any specials that may be on offer. You’ll relay any allergen concerns to the kitchen quickly and accurately.

Are you ready to embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we pride ourselves on delivering unparalleled service and creating unforgettable experiences for our guests. Join us at our esteemed Dorset Square Hotel and become an integral part of our vibrant team. As a Receptionist at Dorset Square Hotel, you'll be at the forefront of our guest experience, ensuring every interaction is filled with warmth, professionalism, and impeccable service. Responsibilities: Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay. Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently. Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area. Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment Manage multiple tasks with ease, prioritizing effectively to ensure smooth operations during busy periods. Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests. What You Need: • A keen willingness to work collaboratively as part of a dynamic team., • A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity., • Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels., • A passion for detail, ensuring every aspect of our guests' experience is flawless., • Enthusiasm and a positive attitude, infusing energy into everything you do. What We Offer: • Competitive hourly rate of £16 to £17.50, inclusive of service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground. Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings. At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address. There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started. To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Head Receptionist - Bocconcino Mayfair restaurant 45 hrs per week Salary: £2500 NET monthly (after tax) or £36,777 gross per annum Bocconcino Mayfair restaurant is authentic, vibrant and iconic Italian restaurant, located in the heart of Mayfair. We are now looking for Open Table experienced Head Receptionist to join our team as possible. The successful candidate will closely work with Reception Manager and the team of receptionists. You must have a strong Open Table experience, people management skills, and enthusiastic about good hospitality service. Benefits: • 50 Staff discount at our restaurants, • Complimentary dinner for 2 on your birthday, • Staff meals twice a day, • Uniform, • Staff referral scheme, • Pension scheme, • 28days of holidays

Night Hotel Receptionist – 4* Townhouse Kings Cross Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guest to Argyle Square and this beautifully unique, cosy and personalised travel experience. The Gyle possess 41 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features. We are now ready to enlarge our family and are looking for an experienced Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 4 days a week (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situation; communicating urgent issues to line manager or manager on duty always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about 5-star service and guest journey. The role reports directly to the Hotel Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times therefore communication is key. The Night Receptionist will: • Possess comprehensive knowledge of the company PMS system, Rezlynx, • Possess excellent presentation and interpersonal skills, • Skilled in checking arrivals lists, credit limit reporting and cash handling, • Knowledge of standard PC packages and computerized reservations systems, • Proficient in handling general clerical and administrative tasks, • Be flexible, will have great attention to detail, • possess the ability to work independently, • Excellent command in English, both in oral and written, • be extremely knowledgeable in regards to the company services, standards & products, • commercially and financially astute, • provide exceptional customer service and unforgettable experience If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.

Restaurant Receptionist - Bocconcino Mayfair restaurant (Full-time 45 hrs per week) Salary: £2200 net monthly (after tax) plus tips Bocconcino Mayfair restaurant is a vibrant, authentic premium Italian restaurant, located in the heart of Mayfair. We are looking for an experienced, positive and energetic receptionist to join our team. Open Table experience is greatly appreciated. If you do not have any holidays booked until January, you are flexible to work any day of the week and if you can travel home easily when evening shifts end after the midnight, please apply. Benefits: 50% staff discount at our restaurants Complimentary dinner for 2 on your birthday when dining at our restaurants Staff referral scheme Staff meals twice a day Staff uniform changing depending on season (provided by company) Training opportunities 28 days of holiday Staff events