Receptionist - ETM Collection - ETM Group - London

Marlowe is a contemporary bar and restaurant located near Old Street, in the heart of London's vibrant Shoreditch neighbourhood. Situated within a 5 start Montcalm East, Autograph Collection hotel, Marlowe offers a refined yet welcoming dining experience, combining a stylish, design-led setting with a vibrant atmosphere and a strong focus on exceptional service. Alongside its all-day restaurant offering, the kitchen is responsible for delivering a high-quality breakfast service for hotel guests, ensuring a consistently excellent dining experience throughout the day. Seasonal dishes and a curated drinks offering complete the experience, creating a polished and engaging destination for both hotel guests and local visitors. As part of ETM Collection within ETM Group, Marlowe sits within a portfolio recognised for operational excellence, people development, and some of London's most distinctive hospitality venues. Role Overview: At ETM Group, being a Head Chef is both a creative leadership role and a commercial responsibility. You're not just leading a kitchen – you're shaping the culinary identity of your venue, driving standards, and delivering exceptional food experiences that reflect our premium positioning and EPIC values. At Marlowe, this also means overseeing a kitchen operation within a hotel environment, where expectations extend beyond the restaurant itself. You will be responsible for delivering a consistently high-quality breakfast service for hotel guests, alongside the restaurant's all-day food offering, ensuring that every service meets the standards and expectations of the hotel brand. Maintaining excellent food safety, hygiene, presentation and operational standards will be essential, with a strong focus on consistency across every aspect of the kitchen operation. Across our ETM Collection venues – from rooftop restaurants to refined dining spaces – our Head Chefs lead high-performing kitchen teams to deliver seasonal, modern menus with consistency, creativity, and precision. You are responsible for setting the tone in your kitchen, fostering a culture of excellence, and ensuring every dish reflects the quality and attention to detail our guests expect. We place our kitchens in the hands of passionate and inspiring chefs. As Head Chef, you'll operate with a high level of ownership and autonomy, supported by a group known for delivering premium hospitality at scale. From menu development and supplier relationships to team development and cost control, you will balance creativity with strong commercial acumen to drive performance. If you are passionate about food, leadership, and delivering exceptional dining experiences, this is an opportunity to make your mark within one of London's leading hospitality groups. Company Benefits: • Competitive industry pay (based on salary & Tronc), • Guaranteed 48 hours per week contract, • 50% discount for you and up to 5 friends at any of our venues, • 5.6 weeks paid annual leave, • Pension, • Quarterly Incentive Scheme, • Generous employee referral scheme, • Discounted shopping at many high street stores, • Cycle to work scheme, • Access to Stream for better money management, • Access to the award-winning Hospitality Action Charity, offering an Employee Assistance Programme, • Group-wide Learning and Development opportunities, • Complimentary hot drinks in your venue, • Complimentary meal on shift, • Your birthday lunch is on us The ideal candidate will present: • Proven Experience: You have significant experience as a Head Chef or Senior Sous Chef in a high-quality or premium dining environment, ideally with experience in hotel kitchens or breakfast operations., • Leadership Skills: You are a strong and inspiring kitchen leader, with a passion for developing and mentoring your team., • Financial Acumen: You have a solid understanding of kitchen financials, including GP management, cost control, and labour optimisation., • Quality & Consistency: You are committed to delivering exceptional food standards, with a strong attention to detail and the ability to maintain consistency across breakfast and all-day service., • Hotel Standards: You understand the expectations of operating within a hotel environment and can ensure that all kitchen operations, food safety, hygiene and service standards align with the hotel's brand requirements., • Commercial Awareness: You understand how to balance creativity with profitability, driving menu performance and operational efficiency., • Problem-Solving Ability: You thrive in a fast-paced kitchen environment and can adapt quickly to challenges., • Passion for Food: You have a deep appreciation for modern cuisine, seasonality, and evolving food trends., • A Hands-On Approach: You lead from the front, maintaining a strong presence in the kitchen and setting the standard for your team. About Us: ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives

We're Hiring – Chef de Partie | 📍 Location: Botanist Broadgate Circle, London👨‍🍳 Position: Chef de Partie (CDP)🏢 Company: ETM Group We are looking for a passionate, talented and motivated Chef de Partie to join our kitchen brigade.We are looking for a chef who takes pride in delivering exceptional food, maintains high standards and thrives in a fast-paced, quality-driven environment. What we're looking for: • Previous experience as a Chef de Partie in a high-volume, premium restaurant., • Strong knowledge of fresh ingredients, preparation and modern British cuisine., • Excellent food presentation and attention to detail., • Good understanding of food safety, HACCP and kitchen hygiene., • Ability to work independently and as part of a professional kitchen brigade., • Positive attitude, reliability and a genuine passion for hospitality. What we offer: • Opportunity to develop within ETM Group., • A professional and supportive kitchen environment., • Career progression and development opportunities., • The chance to work with quality seasonal ingredients in one of London's iconic rooftop venues. Interested in joining our team? Send your CV via private message or get in touch to arrange an interview and trial shift. Join the Botanist team and take the next step in your culinary career!

Support the bar team by keeping the bar area clean, organised, and well stocked. Assist with preparing and replenishing supplies, clearing glassware, and helping the team deliver efficient service in a busy hospitality environment. A positive attitude, reliability, and willingness to work as part of a team are essential.

Role Overview: At ETM Group, being a Sommelier is a key role in delivering exceptional guest experiences within our premium hospitality environments. You're not just serving wine — you're creating memorable moments, delivering expert recommendations, and enhancing the dining experience through your knowledge and passion for wine, while contributing to the vibrant atmosphere that defines our venues and EPIC values. Across our ETM Collection venues — from rooftop destinations to refined dining spaces — our Sommeliers play an essential role in day-to-day beverage operations. Whether guiding guests through wine selections, managing wine service, or sharing your expertise, you ensure every interaction is delivered with professionalism, warmth, and attention to detail. Working alongside your restaurant and bar leadership team, you will support service, maintain high standards, and ensure the wine programme is presented and executed to the highest level. This is a hands-on role where consistency, teamwork, product knowledge, and a positive attitude are key to success. If you are passionate about wine, enjoy working in a fast-paced environment, and take pride in delivering exceptional guest experiences, this is an opportunity to grow within one of London's leading hospitality groups. Company Benefits: • Competitive industry pay (based on salary & Tronc), • Guaranteed 48 hours per week contract, • 50% discount for you and up to 5 friends at any of our venues, • Paid annual leave, • Pension, • Quarterly Incentive Scheme, • Generous employee referral scheme, • Discounted shopping at many high street stores, • Cycle to work scheme, • Access to Stream for better money management, • Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program, • Group wide Learning and Development opportunities, • Complementary hot drinks in your venue, • Complementary meal on shift, • Your birthday lunch is on us The Ideal Candidate Will Present: • Experience: Previous Sommelier or wine-focused hospitality experience., • Wine Knowledge: Strong understanding of wines, regions, varietals, and food pairing, with a passion for continuous learning., • Guest Focus: Friendly and engaging, with a talent for delivering memorable guest experiences through expert recommendations., • Organisation: Able to work efficiently in a fast-paced environment while maintaining high service standards., • Attention to Detail: Committed to excellent wine presentation, service, and cellar standards., • Professionalism: Positive, enthusiastic, and passionate about hospitality., • Resilience: Calm and focused under pressure., • Teamwork: Works collaboratively with front-of-house, kitchen, and management teams. About Us: ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, — we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

We are searching for a confident Receptionist to join our supportive team in one of the UK’s leading restaurant brands. Key elements of your role as Receptionist will include ensuring our guests receive a warm and professional welcome when they arrive, as well as a fond farewell when they leave. You will be able to offer information to our guests on the restaurant or any specials that may be on offer. You’ll relay any allergen concerns to the kitchen quickly and accurately.

Receptionist – Luxury Hair & Beauty Salon Location: JustME Hair & Beauty, Baker Street, London We are looking for a friendly, professional and organised Receptionist to join our busy, award-winning luxury salon. Requirements: • Fluent spoken and written English., • Previous experience in a hair or beauty salon., • Good administration and organisational skills., • Confident using computers, emails and booking systems., • Excellent communication and customer service skills., • Professional, reliable and well-presented. Responsibilities: • Welcome clients and manage appointments., • Answer telephone calls and respond to enquiries., • Handle bookings, emails and payments., • Maintain client records and carry out general administration., • Support the smooth day-to-day running of the salon. If you are experienced, motivated and enjoy working in a professional salon environment, we would love to hear from you

Are you ready to embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we pride ourselves on delivering unparalleled service and creating unforgettable experiences for our guests. Join us at our esteemed Dorset Square Hotel and become an integral part of our vibrant team. As a Receptionist at Dorset Square Hotel, you'll be at the forefront of our guest experience, ensuring every interaction is filled with warmth, professionalism, and impeccable service. Responsibilities: Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay. Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently. Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area. Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment Manage multiple tasks with ease, prioritizing effectively to ensure smooth operations during busy periods. Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests. What You Need: • A keen willingness to work collaboratively as part of a dynamic team., • A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity., • Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels., • A passion for detail, ensuring every aspect of our guests' experience is flawless., • Enthusiasm and a positive attitude, infusing energy into everything you do. What We Offer: • Competitive hourly rate of £16 to £17.50, inclusive of service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground. Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings. At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address. There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started. To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Head Receptionist - Bocconcino Mayfair restaurant 45 hrs per week Salary: £2500 NET monthly (after tax) or £36,777 gross per annum Bocconcino Mayfair restaurant is authentic, vibrant and iconic Italian restaurant, located in the heart of Mayfair. We are now looking for Open Table experienced Head Receptionist to join our team as possible. The successful candidate will closely work with Reception Manager and the team of receptionists. You must have a strong Open Table experience, people management skills, and enthusiastic about good hospitality service. Benefits: • 50 Staff discount at our restaurants, • Complimentary dinner for 2 on your birthday, • Staff meals twice a day, • Uniform, • Staff referral scheme, • Pension scheme, • 28days of holidays

Are you the person everyone can rely on? The one who notices what needs doing before anyone asks. The person who builds trust naturally, whether you're speaking with a CEO, welcoming a new starter, supporting a contractor, or helping a colleague solve a problem. If you're organised, proactive, kind and genuinely care about making people's day easier, we'd love to hear from you. At Hestia, we create workplaces where people feel supported, valued and cared for. Named after the Greek goddess of home and hospitality, Hestia exists to bring warmth, professionalism and exceptional service into some of London's most prestigious workplaces. We are looking for a Business Support Host to join our team at the Head Office of prestigious luxury retail brand, playing a vital role in keeping the workplace running smoothly behind the scenes. The role is working 32 hours a week, Monday to Thursday. Why this role matters While others may see mail, lockers, stationery, facilities requests and office logistics, we see something much bigger. Every parcel delivered correctly. Every workspace ready for use. Every event set up perfectly. Every colleague supported quickly and professionally. These small moments create a workplace where people can do their best work. As a Business Support Host, you'll be at the heart of making that happen. What you'll be doing No two days are quite the same, but your responsibilities will include: • Managing incoming and outgoing mail, parcels and courier services, • Supporting office logistics, workplace moves and operational projects, • Maintaining stationery and workplace supplies so teams always have what they need, • Managing employee locker allocation and administration, • Supporting meeting and event setups, • Assisting with facilities requests, contractor visits and workplace maintenance activities, • Completing regular workplace checks and proactively identifying opportunities for improvement, • Building trusted relationships with employees, suppliers and service partners, • Delivering every task with accuracy, professionalism and care What we're looking for We're far more interested in the person than a specific background. You'll be successful in this role if you are: • Conscientious and dependable, doing what you say you'll do, • Proactive and able to spot opportunities to improve things before issues arise, • Kind, approachable and naturally helpful, • Trustworthy and professional with excellent personal standards, • Comfortable building relationships with everyone, from senior leaders to frontline service partners, • Organised and able to manage multiple priorities effectively, • Flexible and willing to support wherever the operation needs you, • Proud of delivering work to a consistently high standard Experience in workplace services, facilities, hospitality, front of house, office support, customer service, logistics or operations would be beneficial, but attitude and mindset are just as important. Why join Hestia? We're a people-first business that believes exceptional service starts with exceptional people. You'll be joining a supportive team that genuinely cares about each other, celebrates success and encourages everyone to grow and develop. Benefits £27,000 + client discretionary bonus 20 days annual leave Wellbeing benefits + healthcare cashback scheme Career development opportunities Supportive and inclusive culture The opportunity to work within a prestigious luxury brand environment Join us If you're someone who takes pride in doing the right thing, builds great relationships with ease, and enjoys being the person people can count on, we'd love to hear from you. Apply now and help us create a workplace where care and excellence meet.

Night Hotel Receptionist – 4* Townhouse Kings Cross Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guest to Argyle Square and this beautifully unique, cosy and personalised travel experience. The Gyle possess 41 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features. We are now ready to enlarge our family and are looking for an experienced Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 4 days a week (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situation; communicating urgent issues to line manager or manager on duty always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about 5-star service and guest journey. The role reports directly to the Hotel Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times therefore communication is key. The Night Receptionist will: • Possess comprehensive knowledge of the company PMS system, Rezlynx, • Possess excellent presentation and interpersonal skills, • Skilled in checking arrivals lists, credit limit reporting and cash handling, • Knowledge of standard PC packages and computerized reservations systems, • Proficient in handling general clerical and administrative tasks, • Be flexible, will have great attention to detail, • possess the ability to work independently, • Excellent command in English, both in oral and written, • be extremely knowledgeable in regards to the company services, standards & products, • commercially and financially astute, • provide exceptional customer service and unforgettable experience If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.