Sommelier – ETM Collection - ETM Group - London

Role Overview: At ETM Group, being a Receptionist is a key front-of-house role and an essential part of delivering a seamless, premium guest experience. You are not just managing arrivals — you are the first impression of the venue, setting the tone for exceptional service and ensuring every guest feels welcomed, valued, and looked after from the moment they arrive. Across our ETM Collection venues — from rooftop restaurants to refined dining spaces — our Receptionists play a vital role in managing reservations, greeting guests, and coordinating the smooth flow of service. You will work closely with the management and floor teams to ensure efficient seating, accurate bookings, and a consistently high standard of guest care. As a Receptionist, you will be responsible for handling bookings, managing guest enquiries, and maintaining an organised and professional reception area. This is a hands-on role where communication, organisation, and attention to detail are essential, along with a calm and confident approach during busy service periods. If you are professional, personable, and passionate about delivering excellent guest experiences, this is an opportunity to grow within one of London's leading hospitality groups. Company Benefits: • Competitive industry pay (based on salary & Tronc), • Guaranteed 48 hours per week contract, • 50% discount for you and up to 5 friends at any of our venues, • Paid annual leave, • Pension, • Quarterly Bonus Scheme, • Generous employee referral scheme, • Discounted shopping at many high street stores, • Cycle to work scheme, • Access to Stream for better money management, • Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program, • Group wide Learning and Development opportunities, • Complementary hot drinks in your venue, • Complementary meal on shift, • Your birthday lunch is on us The Ideal Candidate Will Present: • Experience: Previous experience in a receptionist, host, or front-of-house role is essential., • Guest Focus: You are welcoming, friendly, and confident in engaging with guests., • Organisation & Detail: You are highly organised and able to manage bookings and reservations accurately., • Communication Skills: You communicate clearly and professionally with guests and team members., • Professionalism: You maintain a polished, calm, and professional approach at all times., • Calm Under Pressure: You stay composed and efficient during busy service periods., • Positive Attitude: You bring warmth, energy, and consistency to every shift., • Team Player: You work closely with the wider front-of-house team to ensure smooth operations. About Us: ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, — we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Marlowe is a contemporary bar and restaurant located near Old Street, in the heart of London's vibrant Shoreditch neighbourhood. Situated within a 5 start Montcalm East, Autograph Collection hotel, Marlowe offers a refined yet welcoming dining experience, combining a stylish, design-led setting with a vibrant atmosphere and a strong focus on exceptional service. Alongside its all-day restaurant offering, the kitchen is responsible for delivering a high-quality breakfast service for hotel guests, ensuring a consistently excellent dining experience throughout the day. Seasonal dishes and a curated drinks offering complete the experience, creating a polished and engaging destination for both hotel guests and local visitors. As part of ETM Collection within ETM Group, Marlowe sits within a portfolio recognised for operational excellence, people development, and some of London's most distinctive hospitality venues. Role Overview: At ETM Group, being a Head Chef is both a creative leadership role and a commercial responsibility. You're not just leading a kitchen – you're shaping the culinary identity of your venue, driving standards, and delivering exceptional food experiences that reflect our premium positioning and EPIC values. At Marlowe, this also means overseeing a kitchen operation within a hotel environment, where expectations extend beyond the restaurant itself. You will be responsible for delivering a consistently high-quality breakfast service for hotel guests, alongside the restaurant's all-day food offering, ensuring that every service meets the standards and expectations of the hotel brand. Maintaining excellent food safety, hygiene, presentation and operational standards will be essential, with a strong focus on consistency across every aspect of the kitchen operation. Across our ETM Collection venues – from rooftop restaurants to refined dining spaces – our Head Chefs lead high-performing kitchen teams to deliver seasonal, modern menus with consistency, creativity, and precision. You are responsible for setting the tone in your kitchen, fostering a culture of excellence, and ensuring every dish reflects the quality and attention to detail our guests expect. We place our kitchens in the hands of passionate and inspiring chefs. As Head Chef, you'll operate with a high level of ownership and autonomy, supported by a group known for delivering premium hospitality at scale. From menu development and supplier relationships to team development and cost control, you will balance creativity with strong commercial acumen to drive performance. If you are passionate about food, leadership, and delivering exceptional dining experiences, this is an opportunity to make your mark within one of London's leading hospitality groups. Company Benefits: • Competitive industry pay (based on salary & Tronc), • Guaranteed 48 hours per week contract, • 50% discount for you and up to 5 friends at any of our venues, • 5.6 weeks paid annual leave, • Pension, • Quarterly Incentive Scheme, • Generous employee referral scheme, • Discounted shopping at many high street stores, • Cycle to work scheme, • Access to Stream for better money management, • Access to the award-winning Hospitality Action Charity, offering an Employee Assistance Programme, • Group-wide Learning and Development opportunities, • Complimentary hot drinks in your venue, • Complimentary meal on shift, • Your birthday lunch is on us The ideal candidate will present: • Proven Experience: You have significant experience as a Head Chef or Senior Sous Chef in a high-quality or premium dining environment, ideally with experience in hotel kitchens or breakfast operations., • Leadership Skills: You are a strong and inspiring kitchen leader, with a passion for developing and mentoring your team., • Financial Acumen: You have a solid understanding of kitchen financials, including GP management, cost control, and labour optimisation., • Quality & Consistency: You are committed to delivering exceptional food standards, with a strong attention to detail and the ability to maintain consistency across breakfast and all-day service., • Hotel Standards: You understand the expectations of operating within a hotel environment and can ensure that all kitchen operations, food safety, hygiene and service standards align with the hotel's brand requirements., • Commercial Awareness: You understand how to balance creativity with profitability, driving menu performance and operational efficiency., • Problem-Solving Ability: You thrive in a fast-paced kitchen environment and can adapt quickly to challenges., • Passion for Food: You have a deep appreciation for modern cuisine, seasonality, and evolving food trends., • A Hands-On Approach: You lead from the front, maintaining a strong presence in the kitchen and setting the standard for your team. About Us: ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives

We're Hiring – Chef de Partie | 📍 Location: Botanist Broadgate Circle, London👨‍🍳 Position: Chef de Partie (CDP)🏢 Company: ETM Group We are looking for a passionate, talented and motivated Chef de Partie to join our kitchen brigade.We are looking for a chef who takes pride in delivering exceptional food, maintains high standards and thrives in a fast-paced, quality-driven environment. What we're looking for: • Previous experience as a Chef de Partie in a high-volume, premium restaurant., • Strong knowledge of fresh ingredients, preparation and modern British cuisine., • Excellent food presentation and attention to detail., • Good understanding of food safety, HACCP and kitchen hygiene., • Ability to work independently and as part of a professional kitchen brigade., • Positive attitude, reliability and a genuine passion for hospitality. What we offer: • Opportunity to develop within ETM Group., • A professional and supportive kitchen environment., • Career progression and development opportunities., • The chance to work with quality seasonal ingredients in one of London's iconic rooftop venues. Interested in joining our team? Send your CV via private message or get in touch to arrange an interview and trial shift. Join the Botanist team and take the next step in your culinary career!

Support the bar team by keeping the bar area clean, organised, and well stocked. Assist with preparing and replenishing supplies, clearing glassware, and helping the team deliver efficient service in a busy hospitality environment. A positive attitude, reliability, and willingness to work as part of a team are essential.

We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Waiter/waitress to join our Team. Chez Antoinette Covent Garden is a French restaurant offering a warm and authentic dining experience, specialising in tartines and classic Bistrot dishes. Our menu is inspired by the flavours of traditional French cuisine, served with a modern touch. What we are looking for: The right Waiter/waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role. · To provide a quick and efficient service. · To provide a friendly, courteous, and professional service, always. · To demonstrate a high standard of personal appearance, always wearing clean and pressed white shirt changed daily or when necessary due to spillages or accidents and ensuring good personal hygiene. · To ensure the agreed standards of the front of house area’s layout, organization and presentation are always adhered to. · Meet and greet guests to their tables. · Present our menu and provide relevant information to our guests (food allergies, portions, various upselling and add-ons) whilst having complete knowledge of our food and beverage offerings. · To clear and reset tables after guests leave. · Inform guests about our specials and any dishes or drinks that we are currently promoting. · Up-sell in both food and beverages. · Take accurate food and drinks orders and communicate efficiently with the kitchen and managers. · Serve food and drink orders at the table whilst checking dishes and kitchenware for cleanliness and presentation, reporting any issues to the Manager in Charge or Line Manager. · Arrange table settings and always maintain a clean and tidy section. · Deliver bills and collect payments accurately. · Participate in team briefings, trainings (online or onsite) and have a keen interest in the daily life of the restaurant. · Follow all relevant Health and Safety regulations and policies. · Provide excellent customer service to guests. · Responsibility and accountability with regards to taking payments from guests, following the company guidelines and standards. Benefits • Cycle to work scheme, • Meals, • Company pension scheme, • Team events

Join a passionate front-of-house team and help deliver exceptional dining experiences. You will provide friendly, attentive service, take accurate orders, respond to guest requests, and work closely with colleagues to support smooth restaurant operations. Previous hospitality or customer service experience is beneficial, along with excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment. You will receive competitive pay, meals on duty, world-class training and development opportunities, opportunities for career progression across a global restaurant group, and discounts on food and drink at selected UK restaurants.

About FONDA Fonda opened in 2024 on Heddon Street, a contemporary Mexican restaurant from chef Santiago Lastra and MJMK Restaurants. In Mexico, a Fonda is a family-owned eatery serving traditional dishes; Santiago's Fonda builds on this to showcase regional recipes from across the country. Crudos, tacos and plates from the grill come together in a lively menu designed to be shared, with the traditional comal at the heart of the kitchen. Fonda is lively, fast-paced and rooted in tradition. We want people who love being part of a team, who bring generosity to every table, and who share our drive to be best in class, with a passion for great food, drink and creating unforgettable guest experiences. This role exists to keep service sharp, warm and consistent, shift after shift. You'll lead by example on the floor, support the wider team, coach newer waiters and step in wherever guests need that extra bit of attention. We're looking for someone with real experience running service in a quality restaurant, who's ready to take on more responsibility without losing the personal touch. If you love hospitality, know how to read a room and want to help shape how Fonda welcomes people, this is a role for you. This is a hands-on leadership role, led from the floor. Key Responsibilities • Lead service on the floor, setting the pace and tone for the wider team., • Coach and support waiters, sharing knowledge on menu, wine and technique., • Oversee table allocations and pacing to keep service running smoothly., • Step in on tables that need extra attention, from VIP requests to regulars., • Check standards across the floor, from table presentation to guest greeting., • Train new starters on Fonda's service style and standards., • Liaise with the kitchen to keep timing and communication consistent., • Handle guest feedback and VIP requests calmly and with genuine care., • Support the management team with opening and closing procedures., • Champion Fonda's culture and hospitality style throughout every shift. What We're Looking For We're after a Head Waiter who leads with warmth and holds the floor to a high standard, whatever the pace of service. You will bring: • Experience leading service in a quality restaurant or hospitality environment., • Genuine passion for food, wine and hospitality., • Confidence coaching and developing junior team members., • An eye for detail across every stage of service., • The ability to stay calm and organised under pressure., • Real warmth when welcoming and looking after guests., • Strong knowledge of menus, wine pairing and service technique., • Flexibility to adapt to a fast-paced, ever-changing environment., • A willingness to go the extra mile with a proactive, hands-on attitude. What we offer • 50% team discount across all MJMK restaurants., • Up to £500 team referral bonus., • Opportunity to grow within one of London's most ambitious hospitality groups., • Enhanced maternity and paternity pay after one year with us., • Extra day's holiday every year you're with us, up to 5 extra days., • Mental health and well-being assistance via Hospitality Action, offering free advice and counselling., • Enhanced pension contributions after 5 years with us., • Anniversary scheme reward for every year you're with us. About MJMK Restaurants MJMK Restaurants owns and operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin star and been named one of the World's 50 Best Restaurants. 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair, our second collaboration with Santiago Lastra, and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7th in the Top 100 list, followed by KOL at number 50. Luso, a contemporary Portuguese restaurant in Fitzrovia, opened in September 2025. We're building ambitious restaurant brands with a focus on quality, creativity and guest experience, and we're just getting started.

We’re looking for a confident, friendly and switched-on Waiter to join the team at The Gun. A proper East London favourite opposite Spitalfields Market, The Gun is all about great food, craft drinks, cocktails, events and a whole lot of personality. What you’ll be doing • Delivering friendly, memorable service to every guest, • Taking orders and confidently talking guests through our food and drinks, • Recommending dishes and drinks with personality, • Keeping your section clean, organised and running smoothly, • Working closely with the bar and kitchen to deliver brilliant service, • Getting involved in busy weekends, brunches, events and DJ nights What we’re looking for • Previous waiting or hospitality experience is preferred, • A genuine passion for great service, • Confident, positive and friendly personality, • Ability to work quickly and stay calm when it gets busy, • Great attention to detail and a good sense of humour, • A real team player What’s in it for you? • Competitive hourly rate + tronc, • Training and development, • Career progression opportunities, • Team trips, incentives and socials, • Up to £1000 referral bonus, • Birthday day off, • 30% discount across Urban Pubs & Bars, • Cycle to work scheme, • EAP support, • Annual staff party & prize draws If you love hospitality, enjoy making people feel welcome and thrive in a busy, lively environment, we’d love to hear from you. Come join the team at The Gun.

Exciting opportunities have arisen for an enthusiastic and self-motivated Sommelier to join the Novikov Italian Restaurant & Bar. Novikov Restaurant & Bar is located in Mayfair and it is one of the most popular and successful restaurants in Central London with two distinct restaurants and a stylish Lounge Bar. In return we will offer: • Highly competitive remuneration package, • Staff discounts and bonus schemes, • Staff meals/coffees/teas are provided when working a shift, • Online and in-house training programs, • Opportunities to progress your career within Novikov Restaurant & Bar. We look forward to receiving your application. Sommelier Full time Immediate start

Are you passionate about hospitality and looking for an exciting opportunity to advance your career? Firmdale Hotels, renowned for its award-winning luxury boutique hotels, is seeking enthusiastic and dedicated individuals to join our vibrant team at the Covent Garden Hotel. Firmdale Hotels is a collection of unique and stylish boutique hotels located in some of the most vibrant areas of London and New York. Our properties are known for their distinctive design, exceptional service, and warm, welcoming atmosphere. We pride ourselves on providing our guests with unforgettable experiences and personalised service. As a Waiter at the Covent Garden Hotel, you will be a vital part of our guests' dining experience. We are looking for someone who thrives in a fast-paced environment and can handle multiple tables with grace and efficiency. Responsibilities: • Interacting with guests to ensure they have an exceptional dining experience, • Taking orders and making informed recommendations, • Delivering food and beverages in a timely manner, • Processing payments accurately and efficiently, • Addressing and fulfilling guests' requests promptly and professionally What you Need: • Previous experience in a similar role within a high-standard establishment, • A keen eye for detail and a commitment to maintaining high standards, • Extensive knowledge and passion for food and beverages, • Strong organisational and communication skills, • The ability to work well within a team and support your colleagues, • A genuine passion for hospitality and providing outstanding customer service What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Set on historic Monmouth Street, in one of London's most loved and lively neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all close by, and independent boutiques, cafés and bars lining the surrounding streets, it's a location that buzzes with energy and creativity. At Covent Garden Hotel, each room is individually designed by Kit Kemp with her characteristic flair, reflecting the spirit of the neighbourhood. To work here is to be part of a team that brings energy, commitment and pride to everything they do, delivering warm and memorable guest experiences in one of London's most vibrant addresses. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Readers' Choice Awards, Condé Nast Traveller, 2025, • Best Hotels in London, British Vogue, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.