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  • Reception Supervisor
    Reception Supervisor
    3 days ago
    £29852.16 yearly
    Full-time
    London

    Salary -- Discussed at venue. Holiday -- 28 days holiday, enhanced after 5 years of service. But there's more... • Free meals on duty., • Uniform offered and dry cleaned., • Food and beverage discounts., • Christmas gifts and employee parties., • Introduce a friend scheme., • Cycle 2 work scheme., • UK attraction discounts @ Merlin Entertainments., • Taste card., • Life assurance scheme., • Wage stream., • Employee assistance programme., • Arora star employee recognition., • Long service recognition award. About us... Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms. A bit about what you will do... Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay. • Ensure all guest queries and complaints are dealt promptly with in a satisfactory manner, • Ensure a thorough and proactive administration of the groups invoicing, • To work, closely with the Reception Manager and The Duty Manager to ensure that any recurring issues and problems faced by the guest are recording in the DM Report., • Be fully conversant with all room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, • Help DM with additional tasks such as Cosmos PMs/Letters for Delay Flights/Credit Limit/Room Rec when needed, • Ensure a commercial attitude is adopted at all times and maintain an awareness of all Sales opportunities within the hotel to maximise room sales and revenue for the Hotel, • To establish a good working relationship with all the guests and colleagues, creating a team that works well together and with other departments., • Providing a high-quality service comes naturally to you., • Strong organizational skills and attention to detail., • Very good at multi-tasking and remaining calm under pressure., • Excellent communication skills with a high standard of written and spoken English., • A smart and professional appearance., • You value being part of a team and supporting your colleagues., • Most of all, you will have an approachable, positive, and proactive manner., • 4-star hotel experience in a similar role is a real advantage.

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  • Spa Therapist
    Spa Therapist
    3 days ago
    £27583 yearly
    Full-time
    London

    Salary -- £27,583 plus tronc Holiday -- 28 days holiday, enhanced after 5 years of service. But there's more... • Free meals on duty., • Uniform offered and dry cleaned., • Food and beverage discounts., • Christmas gifts and employee parties., • Introduce a friend scheme., • Cycle 2 work scheme., • UK attraction discounts @ Merlin Entertainments., • Taste card., • Life assurance scheme., • Wage stream., • Employee assistance programme., • Arora star employee recognition., • Long service recognition award. About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom. A bit about what you will do... Spa Therapists in our team embrace every opportunity to create special moments in our luxurious spa, providing a personal experience that enhances the overall wellbeing and relaxation of our guests. • Offering high quality professional treatments in a serene and relaxing environment., • Perform prep work and properly clean and restock the treatment room., • Ensure exceptional customer service, always considering the wellness needs and concerns of our guests., • Promote spa products and services with complete knowledge and understanding., • Providing high-quality service comes naturally to you., • Excellent communication and interpersonal skills., • A smart and professional appearance., • You value being part of a team and supporting your colleagues., • Ability to work without direct supervision., • Most of all, you will have an approachable, positive, and proactive manner., • Experience in a similar role within a 5-star hotel is a significant advantage., • A recognized beauty qualification, level 3 Beauty or equivalent., • Massage qualification is a must. Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

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  • Host and reservationist
    Host and reservationist
    10 days ago
    £30000 yearly
    Full-time
    Monument, City of London

    Welcome to something special… At our venue in the heart of The City of London, we don’t just serve food and drinks—we create experiences. From relaxed lunches to vibrant evenings, every guest interaction matters, and that’s where you come in. We’re looking for a confident, polished Host & Reservations Coordinator to be the face and voice of our business. You’ll be the first impression—both in person and online—setting the tone for every guest journey. What you’ll be doing Delivering a warm, professional welcome to every guest Managing reservations across multiple platforms (OpenTable experience a big plus) Handling calls, emails, and enquiries with efficiency and charm Coordinating table plans to maximise covers while maintaining a seamless flow Working closely with management and floor teams to ensure exceptional service Supporting private dining and event bookings where required What we’re looking for Proven experience in a hospitality host/reception or reservations role (this is essential) A natural people person with confidence, energy, and attention to detail Strong organisational skills and the ability to stay calm under pressure A genuine passion for hospitality and creating memorable guest experiences Someone who is ambitious and looking for progression within a growing company Why join us? Be part of a growing, ambitious hospitality group with real career pathways Structured training and clear progression opportunities into management or events A supportive, high-performing team culture Staff discounts, incentives, and social events The chance to work in a busy, high-profile venue in The City. The bigger picture We’re building a team of people who want more than just a job—people who want a career in hospitality. If you’re driven, professional, and ready to grow, we want to hear from you Apply now Send your CV and a short note about why you’d be a great fit.

    Immediate start!
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  • Head Therapist
    Head Therapist
    3 days ago
    £30011 yearly
    Full-time
    London

    Salary £30,011 plus tronc Holiday -- 28 days holiday, enhanced after 5 years of service. But there's more... • Free meals on duty., • Uniform offered and dry cleaned., • Food and beverage discounts., • Christmas gifts and employee parties., • Introduce a friend scheme., • Cycle 2 work scheme., • UK attraction discounts @ Merlin Entertainments., • Taste card., • Life assurance scheme., • Wage stream., • Employee assistance programme., • Arora star employee recognition., • Long service recognition award. About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom. A bit about what you will do... Head Therapists in our team lead by example and embrace every opportunity to create special moments in our luxurious spa, providing a personal experience that enhances the overall wellbeing and relaxation of our guests. • Offer high quality professional treatments in a serene and relaxing environment., • Effectively pass on product and service knowledge to all therapists., • Ensure exceptional customer service, always considering the wellness needs and concerns of our guests., • Develop, train and coach therapists to maintain our exceptionally high standards., • Assist Spa Manager with monitoring stock levels, ordering products, conducting trade tests and interviewing potential therapists., • Pay attention to budgets and targets to ensure spa's profitability., • Promote spa products and services with complete knowledge and understanding., • Cover reception shifts when required. More about you... • Providing a high-quality service comes naturally to you., • Excellent supervisorial, communication and interpersonal skills., • A smart and professional appearance., • You value being part of a team and supporting your colleagues., • Most of all, you will have an approachable, positive, and proactive manner., • Experience in a similar role within a 5-star hotel is a significant advantage., • A recognized beauty qualification, level 3 Beauty or equivalent.

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