Head Receptionist – ETM Collection - ETM Group - London

Greenwood is a flagship sports bar and restaurant in the heart of the City of Westminster in central London, offering an immersive experience with electric atmosphere, and a strong focus on exceptional service. Set across two floors, with a dedicated upstairs space and private bar available for exclusive hire, Greenwood delivers a versatile, sport-led environment ideal for both large-scale events and everyday occasions. As part of Sport London within ETM Group, Greenwood sits within a portfolio known for operational excellence, people development, and some of London's most distinctive hospitality venues. Role Overview: At ETM Group, a Senior Sous Chef within our Sport London venues plays a key role in delivering high-quality food in a fast-paced, high-energy environment. Supporting the Head Chef, you'll help lead the kitchen team, ensuring consistency, efficiency and exceptional standards across every service. Our Sport London venues are built around atmosphere, volume and premium hospitality — from major live sporting events to busy daily trade. As Senior Sous Chef, you'll be instrumental in executing menus that are both high-quality and operationally efficient, ensuring dishes are delivered with speed, precision and consistency. This is a hands-on leadership role where you'll support kitchen operations, mentor junior chefs and step up to lead the kitchen in the Head Chef's absence. You'll play a key part in maintaining standards, controlling costs and driving performance, while contributing to a positive and motivated team culture. If you thrive in a high-volume kitchen, enjoy leading from the front, and are passionate about delivering great food in an exciting, sports-led environment, this is a fantastic opportunity to grow your career within a leading hospitality group. Company Benefits: • Competitive industry pay (based on salary & Tronc), • Guaranteed 48 hours per week contract, • 50% discount for you and up to 5 friends at any of our venues, • 5.6 weeks paid annual leave, • Pension, • Quarterly Incentive Scheme, • Generous employee referral scheme, • Discounted shopping at many high street stores, • Cycle to work scheme, • Access to Stream for better money management, • Access to the award-winning Hospitality Action Charity, offering an Employee Assistance Program, • Group-wide Learning and Development opportunities, • Complimentary hot drinks in your venue, • Complimentary meal on shift, • Your birthday lunch is on us The ideal candidate will present: • Proven Experience: You have strong experience as a Senior Sous Chef or a Sous Chef in a high-volume, fast-paced kitchen, ideally within sports, events or premium casual dining environments., • Leadership Skills: You are a confident and supportive leader, capable of motivating the team and stepping up to run the kitchen when required., • Financial Awareness: You understand the basics of kitchen financials, including GP, stock control and minimising waste., • Quality & Consistency: You take pride in delivering high standards consistently, even during busy services., • Organisation & Efficiency: You are highly organised, ensuring smooth service, prep and kitchen operations., • Problem-Solving Ability: You remain calm under pressure and can adapt quickly during peak service and major sporting events., • Passion for Food & Hospitality: You have a genuine passion for food and enjoy working in a vibrant, high-energy hospitality environment., • A Hands-On Approach: You lead by example, working closely with the team on the pass and in service. About Us: ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

The Botanist Broadgate is a vibrant bar and restaurant in the heart of the City of London, offering a dynamic all-day experience, lively atmosphere, and a strong focus on exceptional service. Set within Broadgate Circle, The Botanist delivers a versatile concept built around seasonal menus, creative cocktails, and an engaging guest experience. Its spacious layout and central location make it particularly well-suited to large bookings and events, while maintaining an approachable yet premium feel. As part of ETM Group, The Botanist Broadgate sits within a portfolio known for operational excellence, strong team culture, and a commitment to developing people, making it a standout venue in the City's hospitality scene. Role Overview: At ETM Group, being a Bar Manager is a key leadership role within our premium hospitality environments. You're not just running a bar — you're shaping the guest experience, leading a high-performing team, and delivering exceptional drinks that reflect our premium positioning and EPIC values. Across our ETM Collection venues — from rooftop bars to refined dining spaces — our Bar Managers play a vital role in bringing each concept to life. Whether delivering expertly crafted cocktails, curating premium drinks lists, or driving vibrant bar atmospheres, you ensure every guest interaction is memorable and delivered with precision. Working closely with your General Manager and senior leadership team, you will take ownership of the bar operation, from team development and service standards to stock control and commercial performance. This is a hands-on role where you will lead from the front, inspire your team, and consistently deliver excellence in both product and service. If you are passionate about drinks, leadership, and creating standout guest experiences, this is an opportunity to grow within one of London's leading hospitality groups. Company Benefits: • Competitive industry pay (based on salary & Tronc), • Guaranteed 48 hours per week contract, • 50% discount for you and up to 5 friends at any of our venues, • 5.6 weeks paid annual leave, • Pension, • Quarterly Incentive Scheme, • Generous employee referral scheme, • Discounted shopping at many high street stores, • Cycle to work scheme, • Access to Stream for better money management, • Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program, • Group wide Learning and Development opportunities, • Complementary hot drinks in your venue, • Complementary meal on shift, • Your birthday lunch is on us The Ideal Candidate Will Present: • Proven Experience: You have experience as a Bar Manager or in a senior bar leadership role within a premium or high-quality environment., • Leadership Skills: You are a confident and inspiring leader, with a passion for developing and motivating your team., • Product Knowledge: You have a strong understanding of cocktails, wines, spirits, and current beverage trends., • Guest-centred Approach: You are focused on delivering exceptional guest experiences with attention to detail and consistency., • Commercial Awareness: You understand key drivers such as stock control, GP management, and revenue performance., • Operational Excellence: You can manage a busy bar operation, ensuring smooth service and high standards at all times., • Problem-Solving Ability: You thrive in a fast-paced environment and can confidently manage challenges during service., • Hands-On Leadership: You lead from the floor, setting the tone for service and supporting your team to deliver their best. About Us: ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, — we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Role Overview: At ETM Group, being a Barback is an important support role within our bar teams and a great first step into premium hospitality. You're not just assisting the bar — you're helping to keep service running smoothly, supporting your team, and contributing to the delivery of great guest experiences that reflect our EPIC values. Across our ETM Collection venues — from rooftop bars to refined dining spaces — our Barbacks play a key role behind the scenes. You will support bartenders during service by ensuring the bar is stocked, clean, and organised, allowing the team to deliver fast and efficient service to guests. As a Barback, you will be responsible for restocking products, preparing garnishes, maintaining cleanliness, general housekeeping and assisting with general bar duties. This is a hands-on role where energy, teamwork, and attention to detail are essential. It's also an excellent opportunity to learn about bar operations and develop your skills for future progression. If you are hardworking, reliable, and eager to start or grow your career in hospitality, this is an opportunity to develop within one of London's leading hospitality groups. Company Benefits: • Competitive industry pay (based on salary & Tronc), • Guaranteed 48 hours per week contract, • 50% discount for you and up to 5 friends at any of our venues, • Paid annual leave, • Pension, • Quarterly Incentive Scheme, • Generous employee referral scheme, • Discounted shopping at many high street stores, • Cycle to work scheme, • Access to Stream for better money management, • Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program, • Group wide Learning and Development opportunities, • Complementary hot drinks in your venue, • Complementary meal on shift, • Your birthday lunch is on us The Ideal Candidate Will Present: • Experience: Previous bar or hospitality experience is helpful but not essential., • Work Ethic: You are hardworking, reliable, and willing to get stuck in., • Organisation: You can keep your workspace clean, tidy, and well stocked at all times., • Energy & Pace: You are comfortable working in a fast-paced environment and can keep up during busy service., • Attention to Detail: You take pride in maintaining high standards of cleanliness and organisation., • Willingness to Learn: You are eager to learn about bar operations and develop your skills., • Team Player: You support your team and contribute to a positive working environment. About Us: ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, — we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Role Overview: At ETM Group, being a Waiter is a key role in delivering exceptional guest experiences within our premium hospitality environments. You're not just serving food and drinks — you're creating memorable moments, providing attentive service, and bringing our EPIC values to life on the floor. Across our ETM Collection venues — from rooftop restaurants to refined dining spaces — our Waiters play an essential role in day-to-day service. Whether taking orders, serving dishes, or engaging with guests, you ensure every interaction is delivered with professionalism, warmth, and attention to detail. Working alongside your management and senior team, you will support service, maintain high standards, and ensure your section runs smoothly. This is a hands-on role where consistency, teamwork, and a positive attitude are key to success. If you are passionate about hospitality, enjoy working in a fast-paced environment, and take pride in delivering great service, this is an opportunity to grow within one of London's leading hospitality groups. Company Benefits: • Competitive industry pay (based on salary & Tronc), • Guaranteed 48 hours per week contract, • 50% discount for you and up to 5 friends at any of our venues, • 5.6 weeks paid annual leave, • Pension, • Quarterly Incentive Scheme, • Generous employee referral scheme, • Discounted shopping at many high street stores, • Cycle to work scheme, • Access to Stream for better money management, • Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program, • Group wide Learning and Development opportunities, • Complementary hot drinks in your venue, • Complementary meal on shift, • Your birthday lunch is on us The Ideal Candidate Will Present: • Experience: Previous experience in a waiting role within premium hospitality environment., • Guest Focus: You are friendly, approachable, and enjoy delivering excellent service., • Organisation & Efficiency: You can work effectively in a fast-paced environment while maintaining standards., • Attention to Detail: You take pride in delivering service with care and consistency., • Positive Attitude: You bring energy and professionalism to every shift., • Resilience: You remain calm and focused during busy service periods., • Willingness to Learn: You are eager to develop your skills within a premium hospitality environment. About Us: ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, — we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Inspired by the industrial-chic vibe of its surroundings and situated in the vibrant heart of London's King's Cross, Granary Square Brasserie offers an all-day dining experience that embraces the lively essence of the city. Step into this dynamic haven, where modern sophistication intertwines effortlessly with contemporary design. We are searching for a charismatic Senior Receptionist to join our dynamic and supportive team in one of the UK's most-loved restaurant brands. Benefits & Rewards: • Competitive Industry pay (Hourly + Tronc), • A Management Career Development Program, which includes online and practical assessments., • Extra holiday allowance for length of service, up to 5 extra days after 5 years., • 50% staff discount for you and up to 3 friends when you dine in our restaurants., • Celebrate career anniversaries with a gift voucher to dine in our restaurants., • Refer and Friend Bonus, • Access to discounts on 100s of retailers, health, entertainment, travel & more, • Guaranteed 20 hours minimum contract Key elements of your role as Senior Receptionist includes ensuring all our guests receive a positive, warm and professional first impression of the restaurant. You will assist the Reception Manager in the building of an efficient department, by taking an active interest in the team's welfare, safety, and development. You'll also be able to supervise other receptionists, ensuring that the correct standards and methods of service are maintained. About you: You love to go the extra mile for guests and wow them with your professionalism. You have excellent English language skills and feel confident dealing with guest and team member needs. The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

Nine Rooftop Restaurants available1- Restaurant receptionist.2- Host Job role Answering calls Dealing with bookings (seven rooms) Admin work The ideal candidate should: • Have some experience but not essential • Be honest and a hard working team member • Be reliable and flexible • Good communication skills are essential • willingness to learn reliability - we are a team and no one wants to feel let down Part time/full time

Hotel Receptionist – The Gyle Hotel 4* Kings Cross Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guest to Argyle Square and this beautifully unique, cosy and personalised travel experience. The Gyle possess 33 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times so communication is key. The Hotel Receptionist will: · ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level · be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates · be extremely knowledgeable in regards to the company services, standards & products · commercially and financially astute · flexible on working hrs and duties · have a great eye for details and will maintain guests’ record up to date at all time · provide exceptional customer service and unforgettable experience If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.

Role Overview: At ETM Group, being a Receptionist is a key front-of-house role and an essential part of delivering a seamless, premium guest experience. You are not just managing arrivals — you are the first impression of the venue, setting the tone for exceptional service and ensuring every guest feels welcomed, valued, and looked after from the moment they arrive. Across our ETM Collection venues — from rooftop restaurants to refined dining spaces — our Receptionists play a vital role in managing reservations, greeting guests, and coordinating the smooth flow of service. You will work closely with the management and floor teams to ensure efficient seating, accurate bookings, and a consistently high standard of guest care. As a Receptionist, you will be responsible for handling bookings, managing guest enquiries, and maintaining an organised and professional reception area. This is a hands-on role where communication, organisation, and attention to detail are essential, along with a calm and confident approach during busy service periods. If you are professional, personable, and passionate about delivering excellent guest experiences, this is an opportunity to grow within one of London's leading hospitality groups. Company Benefits: • Competitive industry pay (based on salary & Tronc), • Guaranteed 48 hours per week contract, • 50% discount for you and up to 5 friends at any of our venues, • Paid annual leave, • Pension, • Quarterly Bonus Scheme, • Generous employee referral scheme, • Discounted shopping at many high street stores, • Cycle to work scheme, • Access to Stream for better money management, • Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program, • Group wide Learning and Development opportunities, • Complementary hot drinks in your venue, • Complementary meal on shift, • Your birthday lunch is on us The Ideal Candidate Will Present: • Experience: Previous experience in a receptionist, host, or front-of-house role is essential., • Guest Focus: You are welcoming, friendly, and confident in engaging with guests., • Organisation & Detail: You are highly organised and able to manage bookings and reservations accurately., • Communication Skills: You communicate clearly and professionally with guests and team members., • Professionalism: You maintain a polished, calm, and professional approach at all times., • Calm Under Pressure: You stay composed and efficient during busy service periods., • Positive Attitude: You bring warmth, energy, and consistency to every shift., • Team Player: You work closely with the wider front-of-house team to ensure smooth operations. About Us: ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, — we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

We are searching for a confident Receptionist to join our supportive team in one of the UK’s leading restaurant brands. Key elements of your role as Receptionist will include ensuring our guests receive a warm and professional welcome when they arrive, as well as a fond farewell when they leave. You will be able to offer information to our guests on the restaurant or any specials that may be on offer. You’ll relay any allergen concerns to the kitchen quickly and accurately.

Luciano by Gino D’Acampo London is seeking an experienced reservations and reception supervisor to manage the full guest journey, from booking through to departure. Key responsibilities include: • Managing daily reservations and bookings., • Coordinating events and supporting the smooth operation of the reception desk., • Welcoming guests and delivering a professional, polite service., • Handling a busy reception environment while maximising seating capacity. The successful candidate will have: • Experience in reservations, reception or a similar hospitality role., • Excellent communication and organisational skills., • A good command of English., • A positive attitude and courteous manner., • The ability to remain organised and efficient in a busy environment.

Are you ready to embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we pride ourselves on delivering unparalleled service and creating unforgettable experiences for our guests. Join us at our esteemed Dorset Square Hotel and become an integral part of our vibrant team. As a Receptionist at Dorset Square Hotel, you'll be at the forefront of our guest experience, ensuring every interaction is filled with warmth, professionalism, and impeccable service. Responsibilities: Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay. Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently. Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area. Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment Manage multiple tasks with ease, prioritizing effectively to ensure smooth operations during busy periods. Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests. What You Need: • A keen willingness to work collaboratively as part of a dynamic team., • A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity., • Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels., • A passion for detail, ensuring every aspect of our guests' experience is flawless., • Enthusiasm and a positive attitude, infusing energy into everything you do. What We Offer: • Competitive hourly rate of £16 to £17.50, inclusive of service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground. Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings. At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address. There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started. To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Head Receptionist - Bocconcino Mayfair restaurant 45 hrs per week Salary: £2500 NET monthly (after tax) or £36,777 gross per annum Bocconcino Mayfair restaurant is authentic, vibrant and iconic Italian restaurant, located in the heart of Mayfair. We are now looking for Open Table experienced Head Receptionist to join our team as possible. The successful candidate will closely work with Reception Manager and the team of receptionists. You must have a strong Open Table experience, people management skills, and enthusiastic about good hospitality service. Benefits: • 50 Staff discount at our restaurants, • Complimentary dinner for 2 on your birthday, • Staff meals twice a day, • Uniform, • Staff referral scheme, • Pension scheme, • 28days of holidays