Visitor Experience Officer
18 days ago
Belfast
Visitor Experience Officer, Belfast, Northern Ireland Assembly, £14.56 per hour Your new company Hays are currently working with the Northern Ireland Assembly to recruit a temporary Visitor Experience Officer. Your new role Visitor Experience Officers are usually the first-person visitors will meet in Parliament Buildings. They are responsible for the following main duties: meeting and greeting visitors to Parliament Buildings; signposting and providing information; reception duties – signing visitors into the Building and issuing their security passes; welcoming visitors in Parliament Buildings’ Great Hall; providing a range of guided tours of Parliament Buildings; providing administrative and operational support for activities undertaken by the Visitor Experience team including, but not limited to, event organisation (internal and external). Main duties and responsibilities of the job. • Providing high quality customer service to a diverse range of stakeholders and visitors;, • Greeting visitors at reception and providing information, signing in visitors and providing security passes;, • Welcoming visitors to Parliament Buildings and the Great Hall, maximising opportunities to engage, providing a warm, friendly welcome to Parliament Buildings, connecting people and providing helpful, accurate information and signposting as required;, • Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and engaging manner., • Assisting the Visitor Experience Supervisor and the Visitor Experience Manager to continuously improve and develop the Visitor Experience team by providing input, ideas and feedback., • Assisting with event management and delivery, problem solving and assisting event organisers as required;, • Working closely with colleagues within the Visitor Experience team and being flexible and dynamic in relation to service delivery;, • Building and maintaining good relationships with colleagues from other business areas and with Members., • Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate., • Assisting in the gathering of information for distribution through internal and external communication channels, including but not limited to social media., • Gathering information and feedback and using Microsoft Office and bespoke internal Assembly software systems and databases effectively to prepare documents., • Managing own work to ensure the delivery of objectives., • Providing high quality and timely administrative support, for example filing, photocopying and diary management., • Inputting data and maintaining records in databases, spreadsheets and electronic filing systems to aid the storage and retrieval of electronic documents., • GCE ‘A’ level passes A*-C in 2 separate subjects and 5 GCSEs at grade A*-C including English Language and Maths. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated.AND, • At least 2 years’ experience in a customer focused role of:, • Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers., • Working as part of a close-knit team to deliver a range of customer focused services to a high standard, • Problem solving, organising workload and giving attention to detail to ensure excellent service delivery, • Using effective written and administrative skills to produce clear, accurate, high quality work to deadlines.OR, • At least 4 years’ experience in a customer focused role of a) – d).What you'll get in return, • £14.56 per hour, • 3 months with possible extension, • Training included, • Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including; Trousers, T-shirt and Gillet. 4712740