Doncaster
The Role We are seeking a friendly, professional and highly organised Receptionist to act as the first point of contact for people accessing Citizens Advice Doncaster Borough. This role is central to the delivery of a high‑quality advice service and plays an important part in ensuring clients receive accurate information, are treated with respect, and experience a consistent and welcoming service. You will support the smooth running of the organisation by managing enquiries effectively, maintaining accurate records, and contributing to our quality assurance standards. This role requires a strong commitment to confidentiality, data accuracy, and the Citizens Advice aims and principles. Key Responsibilities Client Access & First Contact • Welcome clients, staff and visitors in a professional, calm and supportive manner, ensuring everyone feels respected and listened to., • Act as the first point of contact for face‑to‑face and email enquiries, providing appropriate triage and signposting in line with Citizens Advice procedures., • Ensure all client interactions and administrative processes meet Citizens Advice quality standards, including accuracy, confidentiality and consistency., • Record client details and enquiry information accurately to support continuity of service, monitoring and reporting., • Follow agreed procedures, policies and guidance to ensure compliance with Advice Quality Standard (AQS) requirements., • Manage appointment booking systems and staff calendars efficiently., • Provide organisation‑wide administrative support to ensure the service runs smoothly on a day‑to‑day basis., • Maintain an organised, safe and welcoming reception area., • Carry out data entry, filing, scanning and document management accurately and in a timely manner. We are looking for someone who is approachable, reliable and well organised, with a strong attention to detail and a commitment to delivering a high‑quality service. You will be comfortable working with people from a wide range of backgrounds, including those experiencing stress or distress, and able to respond with empathy and professionalism. Essential Skills and Qualities • Previous office or administrative experience., • Strong IT skills and confidence using digital systems., • Excellent verbal and written communication skills., • High level of organisation and ability to manage competing priorities., • Ability to work effectively both independently and as part of a team., • Commitment to confidentiality, accuracy and professional standards., • Understanding of, and commitment to, the aims, principles and values of Citizens Advice, including equality and inclusion., • A supportive and inclusive team environment., • Training and development, including Citizens Advice systems, quality standards and procedures., • The opportunity to contribute to a trusted, high‑quality advice service., • The chance to make a real and positive difference to people living in Doncaster.