Village Administration Manager
25 days ago
Bishopstoke
Location: Bishopstoke Park, Bishopstoke Job Type: 12-month fixed term contract | 37.5 Hours Salary: £32,334 per annum We're looking for an experienced Village Administration Manager to join our retirement village team at Bishopstoke Park. This is a key leadership role responsible for delivering a high-quality administration service and ensuring an excellent experience for residents, colleagues and visitors. Working closely with the General Manager and wider management team, you'll help ensure the smooth day-to-day running of the village while maintaining high standards of service, compliance and resident satisfaction. What you'll be doing • Lead and manage the Reception, Administration and Driving teams, delivering a professional and welcoming service., • Deputise for the General Manager and undertake Duty Manager responsibilities as required., • Oversee resident move-ins, inductions and leasehold administration processes., • Monitor resident feedback, complaints and compliments, identifying opportunities to improve services., • Support resident wellbeing, liaising with families, healthcare professionals and external agencies where required., • Assist with budgets, service charge accounts and financial processes, working closely with Finance colleagues., • Ensure compliance with GDPR and DBS requirements and relevant legislation., • Build strong relationships with residents, relatives and colleagues, helping to create a positive village community. What you'll bring • Experience working within a housing, leasehold, hospitality or retirement living environment., • Previous experience managing teams and administrative functions., • Strong organisational, financial and people management skills., • Excellent communication and relationship-building abilities., • A proactive, customer-focused approach with a passion and tenacity for delivering exceptional service., • Ability to balance empathy and compassion with professional boundaries., • Able to complete an enhanced DBS check