Customer Support Coordinator
5 days ago
Sheffield
Overview: Ardeta Search are recruiting on behalf of a well-established Sheffield-based roofing contractor, part of a wider and growing group of businesses operating across the region. This is a key front-office role, ideal for someone who enjoys being the first point of contact, takes pride in delivering excellent customer service, and thrives in a busy, operational environment. The Role As Office Administrator / Customer Support Coordinator, you will play a central role in the day-to-day running of the office. Acting as the link between customers, estimators, contracts managers and wider teams, you’ll ensure enquiries are handled efficiently, professionally, and followed through. Key responsibilities will include: • Acting as the first point of contact for incoming calls and enquiries, • Handling and triaging customer queries from both domestic and B2B clients, • Supporting estimating and contracts teams with enquiry management and follow-up, • Coordinating information between office staff, site teams and customers, • Managing general office administration, including emails, records and documentation, • Ensuring customer queries are logged, updated and resolved in a timely manner, • Providing professional, friendly communication that reflects the company’s reputation About You • Previous experience in customer service, reception or office administration, • Confident and professional telephone manner, • Strong organisational skills with the ability to manage multiple tasks, • Reliable, proactive and comfortable working in a fast-paced environment, • A team player who enjoys supporting others and keeping things running smoothly Why Apply? • Join a recognised and established Sheffield business, • Long-term, stable role within a growing organisation, • Supportive leadership and collaborative team culture, • A varied role where no two days are the same