Hiring with us since October, 2019
The Royal Air Force Club is a private members’ club located in London’s Mayfair which offers luxurious surroundings to serving and former serving officers of the RAF and Allied Air Forces.
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The Royal Air Force Club is a Private Members Club located in London's Mayfair which offers first-class surroundings to serving and former serving officers of the RAF and Allied Air Forces. Having opened its doors in 1922, the Club's building is full of history and character. With 110 bedrooms and 10 meeting and banqueting rooms, the Club is truly a hidden gem with modern and elegant interior and facilities. The Club is very proud to be a Caterer Top 30 ‘Best Place to Work in Hospitality’ Organisation. We are also proud to be a London Living Wage employer. We have an exceptional working environment and offer excellent benefits to the successful candidate. - Service Charge - Bespoke Learning - Fantastic Private Pension Plan - Recommend a Friend - Earn £500 - Interest Free Travel Ticket Loan - BenefitHub Rewards - Language Courses - Complimentary Meals on Duty - Nutritional Breakfast/Lunch/Dinner - Uniforms Dry Cleaned - Employee Assistance Programme with Hospitality Action - Plenty of Recognition Programmes and Team Events! - 28 Days Holiday Increasing with Length of Service ROLE DESCRIPTION As a Receptionist you will be responsible for working as a team to ensure the smooth operation and running of the Front Office department at The Royal Air Force Club. You will undertake Duty Manager Responsibilities as and when required. RESPONSIBILITIES AND DUTIES: 1.To provide all members and visitors to the club with a warm and friendly welcome. 2.To check in and check out (Opera system) members and guests, according to club standards. 3.To maintain and adhere to all other club standards and front office procedures. 4.To assist in the sale of club shop items & guest supplies. 5.Liaise effectively with all other departments in the club to ensure member and guest expectations are met. 6.Perform all jobs within the front desk, as per rota. 7.Take reservations in absence of Reservations Supervisor/Reservationist 8.Ensure that all Front Office areas have an atmosphere that is conducive to the overall member experience and to the delivery of outstanding hospitality and customer service 9.Ensure that reception uses members' names and rank whenever possible and extend a warm and friendly greeting to all members, paying particular attention to VIP members. 10.Respond effectively to and resolve member complaints/issues. Report as necessary & take action to avoid similar future problems. 11.Report any incidents at the club in the DM log. 12.Have impeccable time keeping (for shifts, meetings and training) in accordance with club standards (whilst presenting yourself as a role-model). 13.Support the Concierge team where required. Finance: 1.Ensure adherence with all credit policies/procedures and daily banking reconciliation to avoid and reduce monies discrepancies. 2.Daily postings and ensure all relevant paperwork is correctly completed. 3.Ensuring cash in/out procedures are carried out effectively. Management of Front Desk Resources: 1.Monitor the use of all stationery and carry out relevant stock checks – re-order when necessary. 2.Assist with Security where required, ensuring fire equipment is working & appropriately maintained in accordance with fire procedures 3.Assist with IT ensuring all computer and software equipment is working. 4.Assist with Security in maintaining door alarm routines & systems 5.Assist Security in maintaining surveillance equipment routines and systems Other Tasks/Duties: 1.Attend and participate in monthly departmental meetings and daily briefings. 2.Duty Management cover weekdays, evenings and at weekends when on shift. 3.Check daily DM log 4.Awareness & adherence to policies & procedures in the staff handbook, & in particular with regards to H&S, fire, anti-terrorism regulations and relevant legislation in these areas. Hours: 40 hours/week Responsible to: Front Office Manager, Front Officer Supervisor
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