Olive Jar Digital

This role is customer facing and is responsible for the overall hospitality and experience for customers visiting our showroom. Role also manages incoming phone calls and emails including supporting aftersales and admin queries. Candidates must be a real team player and be able to work closely within a small team. This role does require a proactive approach with a strong work ethic to be self sufficient. Being organised and have an eye for detail for the showroom upkeep abs standards is a must. Use of office 365 applications and experience with CRM system like Salesforce is an asset.

Who We Are We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a twelve-store operation, expanding across London. What really matters to us We’re looking for someone who genuinely loves people. The Customer Service Lead is all about making sure every guest who walks through our doors has an amazing experience. You’ll be the warm, welcoming face of TSP during our busiest periods, making customers feel looked after, solving problems, and bringing the energy that makes people want to come back. You’ll still be part of the wider team and help wherever needed, but your number one priority is our customers. What You’ll Be Doing • Customer Obsessed: Go above and beyond to create memorable experiences and make sure every customer leaves happy., • Lunch Rush Champion: Be the key customer-service person during our busiest period, keeping an eye on the floor and making sure the customer experience is always great, even when it gets busy., • Problem Solver: Handle customer questions, feedback and issues confidently and calmly., • Know Your Guests: Get to know regular customers, remember faces and build the kind of relationships that make TSP feel like their local., • Keep the Energy High: Bring positivity, warmth and good vibes to the team and the customers around you., • Support the Team: Work closely with the wider team and jump in where needed, but always keeping an eye on what our customers need., • Lead by Example: Set the standard for what amazing customer service looks like and help your teammates deliver it too. Are You a Match? • You are naturally warm, friendly and confident with people., • You genuinely love customer service and get a buzz from making someone's day., • You’re a great communicator and aren't afraid to have a chat with customers., • You stay calm, positive and solution-focused when things get busy., • You notice the little things — an unhappy customer, someone who needs help, or an opportunity to make someone's experience better., • You bring great energy and naturally lift the people around you., • You’re reliable, punctual and thrive during the lunch rush., • You’re someone the team can trust to take ownership and make good decisions., • Previous hospitality or customer service experience is a bonus, but personality and attitude matter more than experience. The Good Stuff (Perks!) • 💸 £14/hr starting pay, • 🥗 Free TSP Meals on shift when you work over 6 hours (feed your mind and body!), • 🌴 30 Days Paid Holiday, • 👯 'Refer a Friend' Bonus, • 🎉 Team Socials – store birthday bashes and summer parties, • 🚀 Real Career Growth – we’re opening new stores constantly and love to promote from within

Location: Waterloo, London Hours: 4:00am–1:00pm, plus one Friday night shift per fortnight Salary: £30,000–£40,000, depending on experience Company Overview Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs. Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London. Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry. The role We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler. This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance. It is not a traditional sales account-management position. You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised. The role could suit an operations or administrative professional who would like to become more customer-facing. It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility. We are open to candidates at different stages of their careers. A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level. You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive. As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required. Key responsibilities Order processing and customer service • Take customer orders by telephone, email and other ordering channels., • Enter orders accurately and efficiently into our ERP system., • Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday., • Respond to product, availability, pricing, delivery and order queries., • Resolve routine problems quickly and escalate more complex issues when required., • Build strong, helpful relationships with customers through reliable day-to-day service., • Support customers with additions, amendments, shortages and urgent requirements. Operations and delivery coordination • Act as a link between the office, customers, warehouse and delivery team., • Help coordinate our five delivery drivers throughout the morning., • Communicate delivery instructions, changes and customer requirements clearly., • Respond to delivery queries and help resolve delays or other issues., • Ensure relevant information is passed accurately between customers, drivers and the wider team., • Support the smooth running of daily sales and delivery operations. Systems and administration • Maintain accurate customer, order, pricing and product information., • Carry out regular data entry and general sales administration., • Support the business through its move to a new ERP system., • Help test processes, identify issues and ensure information is transferred accurately., • Contribute to improving administrative and operational processes., • Produce basic reports and information when required. Bookkeeping support • Undertake basic bookkeeping and finance administration., • Assist with invoices, credits, account queries and record keeping., • Work closely with the Credit Controller to ensure customer information is accurate., • Investigate straightforward discrepancies and ensure supporting information is properly recorded. Night-team cover • Work one Friday night shift per fortnight as part of the normal rota., • Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year., • Manage night-time order processing and sales operations confidently when providing cover., • Ensure a clear and accurate handover between the night and daytime teams. General responsibilities • Provide flexible support across the business as priorities change., • Complete ad hoc administrative and operational tasks., • Help maintain high standards of accuracy, communication and customer service., • Take ownership of problems and follow them through to resolution. About you You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly. You should have: • Strong organisational skills and excellent attention to detail., • A confident, friendly and professional telephone manner., • Experience in operations, administration, customer service, sales support or a related role., • The ability to enter and manage data accurately., • Confidence using business software and learning new systems., • The ability to prioritise several competing tasks., • A calm and solutions-focused approach to problems., • The confidence to communicate with customers, drivers, warehouse colleagues and managers., • A willingness to take responsibility within a small team., • Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements., • Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate. What we offer • A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed., • The opportunity to occupy a central and influential position within a growing business., • Broad exposure to customer service, sales operations, logistics, finance and business systems., • The chance to play an important role in the implementation of a new ERP platform., • Genuine scope for the position to develop as the business grows., • A supportive, close-knit working environment where individual contributions are visible and valued., • Annual 4 weeks' holiday, • Discretionary Christmas bonus, • Company Pension, • Discounted Staff Meat, • A supportive & collaborative working environment, • This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.