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Customer Service Team Leader - The Salad Project - London

Customer Service

2 hours ago121 views

Who We Are

We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a twelve-store operation, expanding across London.

What really matters to us

We’re looking for someone who genuinely loves people.
The Customer Service Lead is all about making sure every guest who walks through our doors has an amazing experience. You’ll be the warm, welcoming face of TSP during our busiest periods, making customers feel looked after, solving problems, and bringing the energy that makes people want to come back.
You’ll still be part of the wider team and help wherever needed, but your number one priority is our customers.

What You’ll Be Doing

  • Customer Obsessed: Go above and beyond to create memorable experiences and make sure every customer leaves happy.
  • Lunch Rush Champion: Be the key customer-service person during our busiest period, keeping an eye on the floor and making sure the customer experience is always great, even when it gets busy.
  • Problem Solver: Handle customer questions, feedback and issues confidently and calmly.
  • Know Your Guests: Get to know regular customers, remember faces and build the kind of relationships that make TSP feel like their local.
  • Keep the Energy High: Bring positivity, warmth and good vibes to the team and the customers around you.
  • Support the Team: Work closely with the wider team and jump in where needed, but always keeping an eye on what our customers need.
  • Lead by Example: Set the standard for what amazing customer service looks like and help your teammates deliver it too.

Are You a Match?

  • You are naturally warm, friendly and confident with people.
  • You genuinely love customer service and get a buzz from making someone's day.
  • You’re a great communicator and aren't afraid to have a chat with customers.
  • You stay calm, positive and solution-focused when things get busy.
  • You notice the little things — an unhappy customer, someone who needs help, or an opportunity to make someone's experience better.
  • You bring great energy and naturally lift the people around you.
  • You’re reliable, punctual and thrive during the lunch rush.
  • You’re someone the team can trust to take ownership and make good decisions.
  • Previous hospitality or customer service experience is a bonus, but personality and attitude matter more than experience.

The Good Stuff (Perks!)

  • 💸 £14/hr starting pay
  • 🥗 Free TSP Meals on shift when you work over 6 hours (feed your mind and body!)
  • 🌴 30 Days Paid Holiday
  • 👯 'Refer a Friend' Bonus
  • 🎉 Team Socials – store birthday bashes and summer parties
  • 🚀 Real Career Growth – we’re opening new stores constantly and love to promote from within
  • Experience
    Not required
  • Employment
    Part-time
  • Schedule
    4pm-9pm
  • Salary
    from £14 hourly

pin icon45-47 Duke Street, W1U 1LP, London

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Customer Service ManagerLondon

Salad Bar • 51-250 Employees

Hiring on JOB TODAY since May, 2024

We are one of the fastest-growing and popular food chains in London, disrupting the industry with our bold approach to fresh salads. Founded in 2021, we’ve grown to eight stores and are on mission to redefine how we live, feel, and eat.

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Tilly C. avatar icon
Tilly C.Active 27 minutes ago
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