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We are seeking an experienced Estate Agent Sales Manager for a busy successful Estate Agent based in Purley. \n With an uncapped commission structure, there’s no limit to what you can earn. \n If you’re ready to develop, lead and advance your career, we want to hear from you! \n The Sales Manager Package: \n\n • Basic Salary: £25,000pa\n, • With additional guaranteed earnings for the first 3 months\n, • OTE up to £50,000pa\n, • Car Allowance £3,000 or Company Car\n, • 5 days a week, including 1 in 3 Saturdays\n, • Holiday Commission, 33 paid holidays, Birthday Day Off,\n, • Pension, Life Insurance, Company Rewards,\n, • Career Path, Charitable Event Fees Paid\n\n The Sales Manager Role: \n\n • Manage sales and provide advice to customers\n, • Valuing properties and showcasing them to achieve the best price\n, • Collaborate with your team to match properties with potential buyers\n, • Build relationships with professionals like solicitors and lenders\n, • Identify new leads and generate business\n, • Assist the Branch Manager in motivating and managing the team\n\n The Sales Manager Person: \n\n • Strong relationship-building skills with a proven record of turning valuations into sales\n, • Driven, enthusiastic, and self-motivated with the ability to thrive in a fast-paced environment\n, • A natural leader with a passion for helping others achieve their goals\n, • Positive, energetic, and committed to providing excellent customer service\n, • Full UK driving licence essential\n\n If you have the current relevant experience for this role please do not hesitate, APPLY TODAY and submit your CV. \n Our Recruitment Solutions for Business team are available for a confidential chat and will respond within 12 – 24 hours of your CV application. \n We guarantee complete discretion, call today and talk in confidence to one of our Property Recruitment experts. \n Please be advised, if you do not have the previous experience required in the job description your application will not be considered.

£66,000 - £94,000 per annum | 35 days’ holiday (pro rata) | Full & Part Time Opportunities | Ongoing training | 10% in-store discount Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re resilient, confident and willing to take on a challenge. Just like you. As a Lidl Area Manager, you’ll be one of our future leaders, helping us move into our next stage of growth. You’ll begin your journey by learning our business from the inside out, to best equip you before you embark on your new role. From stacking shelves as a Customer Assistant to leading from the shop floor as a Store Manager, we’ll make sure you’re fully immersed in all things Lidl. From leading your team to leading your life, our full and part time roles give you the flexibility to balance it all. Before you know it, you'll be coordinating multiple stores, supporting your Store Managers to guide their teams, hitting KPIs, and delivering your best work. In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. • Regularly visit your stores to make sure things are running like clockwork, paying particular attention to efficiency, productivity and operational compliance, • Mentor and support your Store Managers in recruiting, training and developing their teams, while improving their store performance, • Empower your teams to achieve their KPIs and maintain our high standards, • Confidently create an environment where your teams can do their best work, shift after shift, in accordance with our Leadership & Company Values, • Experience motivating and leading teams across multiple sites to achieve outstanding results, • The ability to understand complex reports, how to put next steps in place and oversee the effectiveness of new initiatives, • Drive to learn and keep up to date with the ever-changing aspects of our business, • Effective communication skills to support your teams with new launches, concepts and processes, • A full UK Driving License, • 35 days holiday (pro rata), • Ongoing training, • 10% in-store discount, • A fully expensed company car, • Contributory pension scheme, • Enhanced family leave, • Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GPT, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £13.75 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price, • Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! So what do we need from you? You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points., • No driving disqualifications in the past 5 years. Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, and have a relaxed chat as part of a light touch interview, • We will run a Disclosure Barring System check (DBS)., • Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start! Contract Type: Permanent Contract: Your contracted workweek is 40 hours, which will be scheduled as five 8-hour days within a seven day period. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time, and transport options, prior to applying for this position. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.28 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.33 Sunday Evening Premium £2.56 Overtime rate Monday to Saturday (Day Shift) £16.60 Overtime rate Monday to Saturday (Evening Shift) £18.00 We are proud to prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.60 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price, • Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! So what do we need from you? You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points., • No driving disqualifications in the past 5 years. Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, and have a relaxed chat as part of a light touch interview, • We will run a Disclosure Barring System check (DBS)., • Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start! Contract Type: Permanent Contract: Your contracted workweek is 40 hours over a seven day period. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.96 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.40 Sunday Evening Premium £2.63 Overtime rate Monday to Saturday (Day Shift) £17.45 Overtime rate Monday to Saturday (Evening Shift) £18.57 We are proud to prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.60 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price, • Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! So what do we need from you? You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points., • No driving disqualifications in the past 5 years. Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, and have a relaxed chat as part of a light touch interview, • We will run a Disclosure Barring System check (DBS)., • Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start! Contract Type: Permanent Contract: Your contracted workweek is 40 hours over a seven day period. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.96 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.40 Sunday Evening Premium £2.63 Overtime rate Monday to Saturday (Day Shift) £17.45 Overtime rate Monday to Saturday (Evening Shift) £18.57 We are proud to prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Hard work leads to success – and we’re looking for someone motivated to grow, excel and take the lead for this 'floating' Estate Agent Branch Manager position covering East London and Essex. \n If helping customers on their journey is your passion and you’re ready to roll up your sleeves and make big moves, this is the role for you! \n Our Floating Managers drive our success! Gain experience across locations, grow your career and unlock unlimited earning potential. \n Ready to lead and excel? \n The Branch Manager Package: \n\n • Basic Salary £35,000pa\n, • Realistic OTE £50,000 - £60,000pa\n, • Company Car or Car Allowance up to £3,500\n, • Holiday commission, 33 days paid holiday, birthday off,\n, • Pension, life insurance, profit share bonus scheme,\n, • Rewards/incentives, structured career path,\n, • Employee assistance, and paid charity event entry fees\n\n The Branch Manager role: \n\n • Covering the Branch Manager role in East London/ Essex for holidays, vacancies and sickness\n, • Be the face of the branch, providing top-notch service to our customers\n, • Take ownership of the branch’s profitability in the absence of the Branch Manager\n, • Motivate, inspire, and lead your team – from running morning meetings to coaching and guiding them to success\n, • Drive new business and generate fresh leads\n, • Match properties with interested customers\n, • Help vendors achieve top price by offering expert property advice\n, • Stay ahead of the game with market trends and become the go to expert in your field\n\n The Branch Manager person: \n\n • People skills. You know how to build great relationships and earn customer trust\n, • Strong leadership abilities with the knack to inspire and motivate diverse teams\n, • A driven, self-motivated attitude with the ability to perform under pressure\n, • Ambitious and hungry for success. You want to turn the ordinary into the extraordinary\n, • Passionate about helping people find their perfect home\n, • A solid work ethic, positive energy and values rooted in courtesy, honesty and trust\n\n If you have the current relevant experience for this role please do not hesitate, APPLY TODAY and submit your CV. \n Our Recruitment Solutions for Business team are available for a confidential chat and will respond within 12 – 24 hours of your CV application. \n We guarantee complete discretion, call today and talk in confidence to one of our Property Recruitment experts. \n Please be advised, if you do not have the previous experience required in the job description your application will not be considered.

\n \n \n Summary\n \n \n £41,800 - £50,600 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme \n Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re resilient, confident and trusted leaders. \n Just like you. \n As a Deputy Store Manager at Lidl, you’ll be cool, calm and collected, getting stuck in on the shop floor and behind the scenes. From managing cash processes and monitoring stock integrity to inspiring your colleagues, you’ll play a huge part in creating a place where you and your whole team can do your best work. You’ll also enjoy great responsibility while the Store Manager is absent, taking ownership of the store and leading by example to support your colleagues. \n In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. \n We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here. \n \n \n \n \n What you'll do\n \n \n \n • Set a spectacular example for the Store Team and your customers\n, • Independently manage the store in the absence of the Store Manager\n, • Motivate and support your team, learning from our Company Values\n, • Diligently check and work deliveries, managing the till area and monitoring KPIs\n, • Be a friendly face for every customer, offering excellent service and helping with all customer queries\n, • Competently comply with Health and Safety laws, standards and guidelines\n \n \n \n \n \n What you'll need\n \n \n \n, • Experience leading and developing a team in a challenging, fast-paced environment\n, • Excellent communication skills to help your colleagues and customers in a friendly and open way\n, • A knack for time management, delegation and problem-solving\n, • The confidence to support your team through every shift\n, • A pride in providing unmatched customer service for everyone who shops with us\n, • The ability to monitor, manage and improve KPIs\n \n \n \n \n \n What you'll receive\n \n \n \n, • 30-35 days holiday (pro rata)\n, • 10% in-store discount\n, • Pension scheme\n, • Ongoing training \n, • Enhanced family leave\n, • Plus, more of the perks you deserve\n \n Thinking of using AI to help with your application? AI tools (e.g. Chat GPT, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. \n We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. \n If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. \n Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. \n \n \n

Mobile Maintenance Engineer – Mechanical Bias Heathrow, Reading & M25 Corridor | Mobile Engineering | PPM & Reactive MaintenanceWe're looking for a qualified Mobile Maintenance Engineer with a Mechanical bias to join our established Facilities Management engineering team.Working across a portfolio of client sites covering Heathrow, Reading and the surrounding M25 corridor , you'll be responsible for planned and reactive maintenance, mechanical fault finding and repairs, helping to keep our clients' buildings and plant safe, compliant and operating effectively.You'll have the independence and variety that comes with a mobile role, while being part of an established engineering team with plenty of technical and operational support around you.What you'll be doing Your responsibilities will include:Carrying out planned preventative maintenance (PPM) and reactive maintenance across client sitesMechanical fault finding, repairs and general building-services maintenanceMaintaining and supporting HVAC and associated mechanical plantWorking with pumps, pressurisation systems and ventilation systemsResponding to BMS alarms and carrying out first-line fault diagnosisCarrying out minor repairs, maintenance and installation worksCompleting maintenance records, service reports and compliance documentationUsing simPRO to update jobs and record completed maintenance activitiesEnsuring plant rooms and engineering areas are maintained safely and to a high standardIdentifying and reporting hazards, defects and outstanding statutory maintenanceLiaising with specialist subcontractorsCommunicating effectively with clients, end users and the wider engineering teamSupporting the wider team with general building-services maintenance where appropriateWhat we're looking for You'll need previous experience working within Facilities Management, building services or commercial maintenance , together with strong mechanical maintenance and fault-finding skills.Essential:City & Guilds Level 3 Mechanical qualificationStrong mechanical maintenance and fault-finding experienceExperience carrying out planned and reactive maintenanceGood understanding of safe working practicesStrong communication and customer-service skillsAbility to work independently across multiple client sitesGood organisational skills and the ability to prioritise your workloadExperience with HVAC, BMS and controls, pumps, pressurisation systems, ventilation, L8/water hygiene, generators or wider building services would be advantageous. IPAF and PASMA would also be beneficial.Your team You'll join an established team of seven Mobile Engineers , working alongside a wider team of Static Engineers.You'll also have support from four Supervisors and four Contract Managers , so although you'll work independently across your portfolio, you won't be operating in isolation.Regular monthly meetings are held between engineers and management, alongside a dedicated team chat group for day-to-day communication, technical advice and support.Callout The role participates in an out-of-hours 1-in-7 callout rota .You'll receive a £200 standby payment for the on-call week, plus additional callout payments where applicable. Additional overtime may also be available depending on client and business requirements.Training & progression Yes – this role offers training and progression opportunities.You'll have access to training and development opportunities to broaden your technical skills and continue developing your career within the wider Engineering and Facilities Management team.For engineers looking to take the next step, there are opportunities to progress towards senior engineering and supervisory positions as your experience grows.Join the team This is a great opportunity for a qualified Mechanical Engineer who enjoys the variety and independence of mobile engineering but also wants the support of an established FM team around them.If you have strong mechanical maintenance and fault-finding experience and are looking for your next opportunity within Facilities Management, we'd love to hear from you.TPBN1_UKTJ

Are you an experienced Optical Assistant looking for the next step in your career? Would you like to work for a Platinum Employer with an 88% colleague satisfaction score & Accredited in the “Great Place to Work Scheme”? Would you like a role where you can use your optical experience to make a difference? Well, look no further! \n If you are you ready to take your skills on the road, as a Home Visits Optical Assistant at Specsavers, you can do just that. \n As a Home Visits Optical Assistant, you'll ensure the delivery of a high-quality professional service to patients in their own homes and in some care home settings. You will make sure every customer has a great experience with us. On a daily basis you will be carrying out clinics as well as delivering glasses to patients, so you must be able to work on your own initiative and be confident when dealing with customers. Our patients are pretty special, so we are looking for someone who is enthusiastic with a kind and friendly demeanour. \n We are seeking a highly motivated, friendly and reliable Optical Assistant to help support our customers and clinical team. We are looking for someone with current or recent optical experience and who is able to dispense at all levels, measure and fit. For us, it's about finding someone with the right attitude, personality and drive to work hard. To work within the London 8 Domiciliary Team, you need to be a real people person, have the ability to strike up a chat with pretty much anyone and be able to demonstrate this at interview, and also of course, be happy to work hard to help each and every one of our customers, as you will be responsible for delivering a professional service our patients. \n To be considered for this role, it is essential that you hold a full UK driving licence and have access to your own car full-time. \n Our Business \n In this role, you will be visiting our customers in their homes across NW2, NW4, NW7, NW9, NW10, HA3, HA8, HA7, HA9 & N3 postcode areas. Due to the travelling involved, we are only looking to consider candidates who live in one of these areas. \n Our Team \n We have a wonderful existing team of dedicated people from optical and administrative backgrounds, who are ready and waiting to meet you. \n Our Cars \n You'll be provided with a car allowance of £3000 per annum. \n What's On Offer? \n As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: \n\n • Salary: up to £28,000 per annum dependent on experience\n, • £3000 Car allowance\n, • Bonus Scheme based on daily sales\n, • Full-time - Monday to Friday 9am-6pm (flexibility required)\n, • 28 days holiday (includes Bank Holidays)\n, • Enjoy an additional paid day off on your birthday to celebrate you!\n, • Benefits include Specsavers Perks - a portal to a world of great everyday discounts and savings\n, • WeCare - our employee support service to help you and your immediate family when you need it most\n\n What we're looking for? \n If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Home Visits Optical Assistant.These include: \n\n • Previous optical experience (at least 6 months' - 1 year), and you must be able to confidently dispense at all levels, measure and fit\n, • Must hold a full UK driving licence and be a confident driver and have access to a car full-time\n\n Find Out More \n If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. \n This includes: \n\n • Previous experience in a fast-paced customer facing environment \n, • Be confident using new systems as well as tablet and/or laptop \n\n Checked all the boxes? Now's the perfect time to apply! \n #LI-LH1

\n \n \n Summary\n \n \n £41,800 - £50,600 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme \n Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re resilient, confident and trusted leaders. \n Just like you. \n As a Deputy Store Manager at Lidl, you’ll be cool, calm and collected, getting stuck in on the shop floor and behind the scenes. From managing cash processes and monitoring stock integrity to inspiring your colleagues, you’ll play a huge part in creating a place where you and your whole team can do your best work. You’ll also enjoy great responsibility while the Store Manager is absent, taking ownership of the store and leading by example to support your colleagues. \n In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. \n We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here. \n \n \n \n \n What you'll do\n \n \n \n • Set a spectacular example for the Store Team and your customers\n, • Independently manage the store in the absence of the Store Manager\n, • Motivate and support your team, learning from our Company Values\n, • Diligently check and work deliveries, managing the till area and monitoring KPIs\n, • Be a friendly face for every customer, offering excellent service and helping with all customer queries\n, • Competently comply with Health and Safety laws, standards and guidelines\n \n \n \n \n \n What you'll need\n \n \n \n, • Experience leading and developing a team in a challenging, fast-paced environment\n, • Excellent communication skills to help your colleagues and customers in a friendly and open way\n, • A knack for time management, delegation and problem-solving\n, • The confidence to support your team through every shift\n, • A pride in providing unmatched customer service for everyone who shops with us\n, • The ability to monitor, manage and improve KPIs\n \n \n \n \n \n What you'll receive\n \n \n \n, • 30-35 days holiday (pro rata)\n, • 10% in-store discount\n, • Pension scheme\n, • Ongoing training \n, • Enhanced family leave\n, • Plus, more of the perks you deserve\n \n Thinking of using AI to help with your application? AI tools (e.g. Chat GPT, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. \n We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. \n If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. \n Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. \n \n \n

Vacancy: Home Visits (Domiciliary) Optical Assistant \n Monday to Friday: 9am-6pm (flexibility required) \n Salary scale: £26,852 - £28,000 per annum dependent on experience \n Benefits: Car allowance of £3000 per annum \n Bonus scheme on top of basic salary based on sales made \n Working for a Platinum Employer: 88% colleague satisfaction score & Accredited in the “Great Place to Work Scheme” \n Receive access to Specsavers Perks - discounts on major retailers \n Our Home Visits service covers the following postcodes: NW2, NW4, NW7, NW9, HA0, HA3, HA7, HA8 and HA9. Therefore, the ideal candidate will be based within one of these areas. \n You must be a confident driver, hold a full clean UK driving licence, have access to your own vehicle, and be a real people person. Applications are welcomed, in particular from candidates from an optical, care or healthcare background. We carry and set up our equipment in each clinic, so it is important that you are physically able to do this multiple times per day. \n We are seeking a highly motivated, friendly and reliable Domiciliary Optical Assistant to help support our customers and clinical team. Our ideal candidate will have previous optical experience and be able to dispense at all levels, measure and fit, although not essential. For us, it is about getting people with the right attitude, personality and drive to work hard. To work within the London 8 Domiciliary Team, we can train and teach you all things optical, but you need to be a real people person, have the ability to strike up a chat with pretty much anyone and be able to demonstrate this at interview, and also of course, be happy to work hard to help each and every one of our customers, as you will be responsible for delivering a professional service our patients in their own homes and in some care home settings. \n On a daily basis you will be carrying out clinics as well as delivering glasses to patients, so you must be able to work on your own initiative and be confident when dealing with customers. Our patients are pretty special, so we are looking for someone who is enthusiastic with a kind and friendly demeanour. \n If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. \n This includes: \n\n • Previous experience in a fast-paced customer facing environment\n, • Experience in optical environment\n, • Basic knowledge/experience of optical\n, • Be confident using new systems as well as tablet and/or laptop\n\n Checked all the boxes? Now's the perfect time to apply! \n Interview process: initial screening by Recruitment Team, then a TEAMS interview with Directors and subsequent shadow and trial day with the team to ensure you have a great overview of the role and what is involved. \n #LI-LH1

At Carmoola, we're changing the way people get on the road - making it faster, fairer, and entirely built around the customer. We've started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control. Since launch, we've raised over £240m from top-tier investors (including QED), helped over 16,000 customers get behind the wheel - and we're scaling fast. To take things to the next level, we're looking for a sharp, passionate, and customer-obsessed Customer Operations Executive to deliver best-in-class support, delight our customers, and help build a world-class operations engine at Carmoola. You’ll be the voice of Carmoola to our customers, responding to enquiries via phone, chat, and email, and making sure every interaction delivers a ‘WOW' experience. From onboarding new customers to supporting them with any questions or issues and managing collections, you’ll play a vital role in making car finance feel approachable, human, and seamless. This is a high-impact role for someone who loves helping people, thrives in a fast-paced environment, and is looking to build their career in a dynamic, growing fintech company. • Delivering WOW service - Responding to customer queries via phone, chat and email, making every interaction warm, friendly and helpful., • Championing customer satisfaction - Helping onboard new customers and resolving any questions or issues that arise, making sure every customer feels heard and valued., • Collaborating across teams - Working closely with Product to continually improve the customer experience, providing valuable feedback and ideas., • Managing loan lifecycle - Helping customers throughout their journey, from onboarding and payments to managing collections, making sure every step is seamless and customer-curricular., • Looking for ways to go ‘above and beyond' - Always looking for ways to make the experience better and delight customers., • Contributing to a growing company - Helping to build and scale operational best practices as Carmoola grows., • 2+ years of experience in customer service, ideally in a consumer-friendly environment., • Fantastic communication skills - warm, approachable and confident across phone, email and chat., • Strong interpersonal and empathy skills - high EQ, patient and genuinely passionate about making people feel valued., • Experience working in a mobile app or digital environment (Zendesk experience is a bonus)., • Experience in a fast-paced or startup environment - a growth mindset and positive ‘can-do' attitude., • Experience in lending or consumer credit is a big plus., • Highly autonomous and motivated - you take initiative, solve problems quickly and adapt as things evolve. Please note, this is a shift-based role. You will work a 40-hour week, and our opening hours are 8 am to 8pm, 7 days a week. You'll usually work 2 weekends a month, but some months it could be 3 weekends. You may be required to work bank holidays, if so, you'll get this in lieu. • Competitive salary: £30k-35k depending on experience, • Yearly performance-based pay reviews, • Hybrid working: Up to 3 days a week in our London office, in the heart of beautiful Primrose Hill (depending on your home location), • Holidays: 25 days + bank holidays, plus an extra day on your birthday, • Year-end recognition award, • Private healthcare, • Pension: 5% employer matched contribution, • Join a mega-talented and high performing team, • The chance to play a pivotal role inside a fast-growing fintech during a meaningful stage of its journey. #J-18808-Ljbffr

At Nintex, we are transforming the way people work, everywhere. At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build. We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. As a Business Development Representative (BDR) you will be responsible for effectively qualifying opportunities from inbound enquiries whilst also prospecting and building relationships within current Nintex customers within a defined territory. In this role you will learn how to master the fundamentals and gain experience working collaboratively with our sales team across the entire sales cycle. You will be responsible for identifying qualified prospects, generating appointments, delivering our value proposition and influencing qualified deals to close. • Performing outbound sales calls. You will spend your day connecting with prospects using phone, social, and email to engage in a qualification/discovery process. You will be the 1st point of call for live chat sales enquiries. Coordinate closely with internal sales resources to align solution design with customers’ business requirements., • Lead qualification. You will qualify high quality opportunities and arrange follow up meetings with the sales team. To manage this process you will utilize document progress, notes, etc. in the Nintex CRM (SalesForce.com). You will learn and master Salesforce lead management, email management, and lead documentation, follow-up procedure. You will participate in providing feedback on how prospects are contacting Nintex and how they are reacting to current marketing efforts., • Evangelize the Nintex portfolio. You will gain and maintain up to date knowledge of Saleforce.com, SharePoint, O365, business process planning and Nintex products. Before we let you loose on the phones, you will learn to effectively communicate how all Nintex products are licensed and how they will benefit our customers. Further, you will proactively scope technical solutions using Nintex products required to address customer requirements, assess customers met and unmet needs, and recommend solutions that optimize value for both the customer and Nintex., • Fill the top of the funnel. In order for us to get leads to the buying phase, we first have to get people into the qualified leads funnel. You will provide assistance to existing and prospective customers during product trial periods and enable them, so they get the most out of the trial period. You will opportunistically pursue additional business development opportunities in the field, collaborate with other Business Development Representatives, and Account Managers to ensure these opportunities are advanced., • 2 years' sales experience, • Prior experience with Salesforce CRM (desirable), • Marketing or Software as a Service (SaaS) sales experience (desirable), • Ability to work in a fast paced, entrepreneurial, results oriented culture where team members work together collaboratively, • Excellent oral and written communication skills, • A positive, self-starter attitude and desire to exceed expectations at every opportunity, • Strong organizational skills and an absolute focus on quality of work, • Proven ability to connect with people using telephone, email and online networking sites, • This role will be supporting our teams in the Middle East & North Africa, so Arabic language skills preferred. Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office. While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including • Global Gratitude and Recharge Days, • Flexible, paid time off policy, • Employee wellness programs and counseling resources, • Meaningful peer recognition and awards, • Paid parental leave, • Invention/patenting assistance, • Community impact, paid volunteer time, and opportunities, • Intercultural learning and celebration, • Multiple tools through which to learn and grow, and an incredible global community View more about our benefits here: . #J-18808-Ljbffr

Seen this advert before? That is because we are continuing to grow! We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence. For us, a Generalist isn’t about knowing a little of everything, it’s a multi-disciplinary role for someone who’s deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades. A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning. We have a cloud‑first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on‑prem AD here! Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager. • Provide delightful day‑to‑day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems., • Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems., • Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience., • Continually find opportunities to automate our processes and improve the user experience., • Empower our people to help themselves by designing and building self‑service solutions., • Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control., • Managing supplier relationships and the procurement process for SaaS and hardware., • Lead and manage complex technical projects with multiple stakeholders from around the business., • Rollout of, and migration to, a new identity provider, • macOS and Windows MDM migration, • Rollout of a new device trust and posture compliance solution, • The replacement of insecure factors like SMS with phishing‑resistant factors, • Office fit‑outs, including tech like network, AV, access control etc, • SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace We’re looking for people with at least 5-7 years of solid enterprise IT experience. The technical bar is high. While we use Okta, Kandji, Kolide, Zscaler, Meraki and HiBob amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if you’ve lived in Entra and Intune? Awesome! You’ll also need: • Confidence in articulating and implementing your technical ability, particularly with enterprise‑level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital., • A team player - we don’t want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help., • Rich experience and examples of scripting, using APIs to automate mundane and error‑prone repetitive tasks., • To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time., • Experience working with multiple teams and managing multiple stakeholders., • Experience managing and deploying macOS, Windows, iOS, and Android at scale., • Experience administering and troubleshooting Single Sign‑On (SSO) technologies such as OAuth, OIDC and SAML., • Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth, and have hands‑on experience with SCIM provisioning., • Experience of designing and installing office networks - we use Cisco Meraki., • A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing. Don’t think you check off every single box? We love hiring passionate people with a drive to learn. If you are an expert in some of these areas and are hungry to master the rest, get in touch and let us know where your strengths lie. • Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co‑owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We’ve also been placed in the top 10 companies for senior leadership, • Visit our UK perks hub - Octopus Employee Benefits This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. Our salary bandings are between £65,000 - £90,000 depending on your experience. On a call with one of our talent team, it's something we always chat through, as we genuinely want to match your experience with the right salary. We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. #J-18808-Ljbffr

Location: Pier Walk, London Shift pattern: M- F, 8-5pm Salary: Competitive • You will be utilising your core skills as an Air Conditioning service engineer, reactive fault diagnostics and installations associated to this company’s core activities, • Full commissioning and servicing of HVAC Equipment, Chillers and associated Air Handling Units and other associated equipment., • Assist with Warranty Repairs where necessary, • Compile reports and information sheets according to the company’s Quality System, for purposes of conveying information regarding the quality and performance of individual installations., • Co-operation with contracts staff were necessary to achieve our employer’s acceptance in line with agreed contract terms., • Produce non-commissioning related documentation as dictated by workload, i.e. Technical reports and reject reports for failures of components or plant., • Responsible for own Health & Safety on site and follow Method Statements and Risk Assessments as standard on all sites, highlighting specific requirements as required., • Liaise with Contract Managers and contract support in arranging delivery and collection of materials and/or consumables., • Assist as necessary, with scope of abilities; with service, maintenance and warranty work should commissioning workload become sporadic., • Promote the after sales Service and Maintenance Divisions of the Company., • Laisse with the Contract Manager / contract support and report any issues, which may be causing problems on site and may delay the completion of the contract or jeopardise the satisfaction of the customer., • Any other duties, projects etc. that are necessary for the achievement of the company’s Objectives within the remit of the role. Note: the above list is not exhaustive and may be reviewed from time to time with the role holder., • Flexibility to work within several sites with different variety of customers and sites., • Regular on call cover to attend site emergencies, outside of normal working hours, • Completing a weekly time sheet correctly and submitting it to your line manager weekly., • Submitting Expenses weekly with all supporting receipts., • Completing all necessary paperwork for the customer whilst on site and obtaining a customer’s signature to enable the job attended-to be invoiced without any delays., • Completing engineer’s worksheet in full, giving full details of plant that requires additional work., • Completing the Minor Works and Installation Certificates on completion of any electrical installations or alterations., • Phoning in to your line manager / office administrator at the end of every job to update., • Phoning in to the office helpdesk at the end of the day after your last job as part of the lone working procedure. Essential • Full UK Driving License (maximum 6 points on license and no cases pending) Desirable but not essential qualifications or licences: • IPAF, PASMA, • Knowledge and use of computer software – Microsoft Office, Building Management Systems, • HVAC & Building Services Engineering experience, • City & Guilds/NVQ - Building Services Engineering or Electrical Installation/Maintenance or equivalent Knowledge • FGAS regulation (City & Guilds), • NVQ / City & Guilds in Air Conditioning and / or Refrigeration, • Manufacturer course / knowledge Experience • Minimum of 2 years field based Service / Fault Finding experience, • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home, • Mental Health support and Life Event Counseling, • Get Fit Programme, • Financial and legal support, • Cycle to work scheme, • Access Perks at Work, our innovative employee app where you can find:, • Perks: discounts, gift cards, cashback, and exclusive offers, • Life: Search for resources and tools on topics ranging from family and life to health, money and work, • Support: Online chat or telephone service for urgent support in a crisis ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. #J-18808-Ljbffr

Title: Product Expert Department: Customer Success, Reporting to Head of Customer Success Found Salary: £30,000 - £35,000 (depending on experience and seniority) Benefits & Culture: Lottie’s careers page here. Equity: A very generous EMI share offering. Holiday: 26 days + bank holidays. Mission: Elevate later life for everybody and build the care sector of the future. Office Policy: Hybrid with two core office days. Office Location: London Bridge, London, UK. The Opportunity: Lottie is looking for a dedicated Product Expert. We help care providers connect with families searching for care and through Found (Lottie's CRM platform) help care providers manage, prioritise and forecast their enquiries, occupancy and finances. This means our partners can spend less time wrestling with software and spreadsheets and more time on the people in their care. You’ll be the person our partners hear from when they need help, responding over live chat and email and seeing their problems through to resolution. Our AI Agent handles most of the routine, repetitive questions, which means your time goes to the hard, product-specific problems that actually need a human expert. Over time, you’ll also help improve our knowledge base and, with it, the AI Agent. You’ll get to know Found and the Lottie marketplace inside out, working closely with Product and Engineering, and become one of the clearest voices of the customer in the company. What does this role involve? Be the first point of contact for partners across Found and the Lottie marketplace - responding over live chat and email and seeing tickets through from first response to resolution. Be the human escalation point when our AI Agent hits something they can't solve. Contribute to the knowledge base across both products - write and maintain help articles and close content gaps so partners and the AI can find answers faster. Get to the root of problems - reproduce issues, dig into accounts, and hand clear, well-evidenced bugs to Engineering and Product. Spot patterns across tickets and feed them back to the wider team - turning real-world friction into product improvements. Responsible for the metrics that show support is working - response and resolution SLAs, CSAT and help improve how much our AI Agent can handle over time. Help onboard and train new care-provider partners so they get value from Found faster. What problems will you be solving? Giving care providers fast, accurate answers to their hardest problems - so technology is never the thing standing between them and the people they look after. Building on the foundations of a support function, implementing the processes and standards to scale as Found grows. Keeping the knowledge base good enough that customers and the AI can self-serve - so routine questions are answered instantly and the interesting ones reach you. Being the bridge between our customers and our Product and Engineering teams. We think you’ll be a great fit if… You’ve got around a year's experience in a customer-facing role - this could be support, ticketing, high-volume written comms or anything where you’re used to solving problems for customers quickly and clearly. You're a genuinely strong writer - clear, warm and concise. Most of our support happens in writing, and you'll be creating help content too. You're a natural troubleshooter who enjoys getting to the bottom of a problem and doesn't give up at the first dead end. You're organised and calm under a busy queue, and you take real ownership of what you're responsible for. You care about our customers and our mission - Found's partners look after some of society's most vulnerable people, and that matters to you. You’re AI-curious - quick to spot where AI can help you solve problems faster and produce better outcomes, and keen to work alongside our AI Agent rather than around it. Bonus: you've used helpdesk or CRM tools (Zendesk, Intercom, HubSpot, Pylon), or you've owned documentation before. If not, we'll teach you. Sound like you but not quite 100%? Apply anyway — we're looking for potential and the right attitude, not a perfect CV match. This role isn’t for you if… Our mission to elevate later life care doesn’t resonate with you. You want a role where every problem already has a documented answer - here, you'll often be the person working out that answer, then writing it down. You’d rather pass hard problems on than own them through to resolution. You're looking for a purely strategic or relationship-led role - this is hands‑on, frontline support. You're not excited about building something from the ground up, or about a product that has a real impact on an important industry. Meet Lottie Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care - designed to unlock profitability for care providers and to make finding care as easy as booking a holiday on Airbnb. Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds (Accel and General Catalyst) and is widely recognised as one of Europe's fastest growing tech companies. Most recently, Lottie was the acclaimed winner of Deloitte Fast 50, LinkedIn Top Startups, The Sunday Times Tech 2026 and Startups 100. As of today, Lottie offers four core products: Lottie (B2B2C Marketplace) - Free service that helps families find the UK’s best care homes and home care services. Think Rightmove for care. Found by Lottie (B2B Vertical SaaS) - AI-native CRM software supporting care providers to effectively manage their enquiries, occupancy and finances. Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees. Eliza by Lottie (B2B Vertical SaaS) AI agents that handle care home enquiries - so no family goes unanswered. Launch video here. Why Lottie? Career Opportunity - A career-defining chance to build and own a support function from day one, with clear room to grow — into senior support, knowledge and AI operations, or Customer Success — as Found scales. Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of people's lives. Investors - Series A backed startup having raised £25m+ from tier 1 venture capital investors including Accel and General Catalyst. People - Join a kind, talented and mission driven team that loves coming to work every day. Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 5/5 employee review score on Glassdoor. Award Winning - Acclaimed winner of LinkedIn’s 2024 “Top Startups” and named “the UK’s number one startup for 2025” in Startup.co.uk 100 Index. Awarded one of the best places to work in the UK by The Sunday Times 2026. We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. If you require reasonable accommodations during the application or interview process, please let us know at #J-18808-Ljbffr

We are looking for an Enterprise Account Manager to join our team and drive business across EMEA and APAC. • A fantastic opportunity to build on nPlan’s enviable customer base, which includes 4 of the top 6 megaprojects in the UK., • Base salary of up to £90k with equivalent OTE and uncapped commission., • Significant equity in an early-stage, top GV backed startup. We’re nPlan, a Series B startup backed by leading investors including GV (formerly Google Ventures), Chevron Technology Ventures (one of the largest owner-operators on the planet) and Suffolk Technologies (the global thought-leading contractor), showing the backing from the industry we serve. Our technology helps the world’s biggest construction projects make faster, more confident, data-driven decisions. By combining one of the world’s largest datasets of project plans with advanced machine learning, we forecast project outcomes and reduce risk — reshaping how major projects in construction and infrastructure get built. We are looking for an Enterprise Account Manager to join our Commercial team in the UK, focused on driving revenue across EMEA and APAC. Your job will be to help nPlan build upon our success, (with clients such as Sizewell C, Anglian Water and Chevron) by onboarding new and exciting clients to help us take the business to the next level. You will report to our VP of Commercial and with a lot of autonomy, will help shape our approach to acquiring new customers and growing our work with the existing installed base. We’re excited to hear from people who are motivated by ownership, collaboration, and delivering outcomes for customers. For this role, we’re looking for someone with: • 4+ years success selling SaaS into large enterprises., • A good understanding of complex sales; you will be able to qualify businesses that we can effectively serve and forecast the outcomes of your work with them., • The capacity to rapidly grasp and communicate new concepts, and a desire to challenge the status quo, as we are selling a new category of service., • Grit, tenacity and resourcefulness, as the journey to success will neither be simple or served on a plate., • An understanding of construction and project management (bonus for if you’ve sold SaaS to construction projects!)., • Attention to detail, which you will be able to demonstrate by mentioning the word 'crane' in your application. We care more about potential and drive than perfection. If you’re excited by what we’re building, we want to hear from you. • Embody the Challenger Sale (as a proven technique for selling products that are in a new category)., • Work as part of a team and embrace the start-up mentality. Do what needs to be done to attract and retain customers - regardless of whether it's part of this job description., • Build (or ideally have) an existing network of contacts across the civil engineering and construction sector., • Be willing to work in a vibrant environment that is still being shaped by incredibly talented individuals., • Competitive base salary up to £90K + equivalent OTE, along with generous equity — when nPlan succeeds, so do you., • Flexible hours, remote-first., • Uncapped holiday, private medical insurance, personal learning and development budget, enhanced family and sick leave, and more., • Room to grow — we’re approaching 50 people and scaling fast., • Guided by our values: Learn from Everything. Be Radically Truthful. Aim High, Run Fast. We’re a curious, diverse, and mission-driven team united by a belief that better data can change how the world builds. We value openness, honesty, and diversity of thought — and believe the best ideas win, no matter where they come from. Expect openness, collaboration, and balance — plus plenty of social opportunities! • Once you’ve applied, you will hear from us within a week., • Interview stages typically include:, • A 30 minute intro chat, • A role-specific interview or assignment, • An interview focusing on our culture and values, • A final stage to test collaboration with our team (on-site or remote), • We aim to complete the process within 3–4 weeks but can move faster if necessary. We want every candidate to have a positive experience — and we’ll keep you informed every step of the way. We’re committed to building a diverse and inclusive workplace and we welcome applicants from all backgrounds. If you need adjustments during the hiring process, please let us know. #J-18808-Ljbffr

LOCATIONS:Mobile, TW6 2TA SHIFT PATTERN:Monday – Friday, 40 hours per week SALARY:Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! • Primary responsibility is to repair all plumber and mechanical fixtures on the contract., • PPM to water hygiene assetsinlinewith the SFG20., • This role requires someone who can manage workloads, meetdeadlinesand arrange quotations of remedial jobs over £500., • Engineer is expected to be competent in general engineer works with a multi-skilled role or a biased towards mechanical, electrical trades, • Full commissioning and servicing ofallHVAC Equipment., • Co-operation with contracts staff were necessary to achieve our employer’s acceptance in line with agreed contract terms., • Producealldocumentation as dictated by workload,i.e..Technical reports and reject reports for failures of components or plant., • Responsible for own Health & Safety on site and follow Method Statements and Risk Assessments as standard on all sites, highlighting specific requirements asrequired., • Maintenance and reactive repair toplumbing accessoriestocurrent regulations,standardsand manufacturer’s instructions., • Mechanical and electrical general competence., • Quoted work repairs and light installation work on gas equipment across our network of sites., • Completing a weekly time sheet correctly andsubmittingit to your line manager, • Submitting Expenses weekly with all supporting receipts., • Completing all necessary paperwork for the customer whilst on site and obtaining a customer’s signature to enable the job attended to be invoiced without anydelays., • Completing engineer’s worksheet in full, giving full details of plant that requiresadditionalwork., • Identifyinglifecycle replacement requirements., • Plumbing level 2 & 3 NVQ., • L8 Qualified., • IPAF, PASMA., • Understand SFG20 and delivering of works to a timescale., • Preferredto have NVQ in Mechanical and/or electrical to backup gas qualifications., • Extra qualifications to enable further self-delivery of our contract., • Emergency lighting fundamentals., • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home, • Mental Health support and Life Event Counseling, • Get Fit Programme, • Financial and legal support, • Cycle to work scheme, • Access Perks at Work, our innovative employee app where you can find:, • Perks: discounts, gift cards, cashback, and exclusive offers, • Life: Search for resources and tools on topics ranging from family and life to health, money and work, • Support: Online chat or telephone service for urgent support in a crisis ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. #J-18808-Ljbffr

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Airwallex IT Operations is the first port of call for employees when they need help or have an issue with technology. We’re a friendly and helpful team, happy to greet our new hires on their first day, help employees with technical support, and manage our hardware and fleet of laptops across all of our global offices. We provide services across our service desk, over chat, and face to face and zoom in our core offices. Job Summary: You’ll provide outstanding customer service and support to our Airwallex team in our offices and remotely, taking a lead for ops in EMEA. We’re obsessed with delivering a fantastic support experience and world-class customer service. From new hire IT onboarding to service desk tickets and walk-up support, meeting room and all-hands AV, you’ll be the “face” of IT to our Airwallex team. You’ll be the first point of contact when things go wrong for our team, and you’ll work closely with your peers internationally to provide a great support experience for Airwallex staff. You’ll get to work on a lot of different technology and projects, and grow your skills in engineering. Key Responsibilities Provide on-site and remote IT support for Airwallex employees and contractors Hardware and software support & troubleshooting – quickly able to debug common problems with Windows and Apple hardware, macOS, windows, iOS etc. Strong SaaS troubleshooting skills – i.e. Zoom, Slack, Google Chrome, Google Workspace, etc. Provide AV support for meeting rooms, all-hands, event spaces and office technology Run new hire IT onboarding events every week - help our new starters set up their computers, accounts, and onboard to Airwallex Own offboarding processes for assigned leavers or those in covered regions, incl. Laptop recovery and refreshing Basic administration of common SaaS apps - Google Workspace, Slack, Okta, etc. Write exceptional documentation and knowledge guides - clear, concise and easy to understand Contribute to the global IT ops team, providing feedback on what works - and what doesn’t Serve as ‘smart hands’ for other IT teams, helping troubleshoot issues Handle complex requests and triage and prioritise - escalating where necessary, but knowing what is urgent vs. important Lift and move common IT hardware, including desktop monitors and accessories, and some server hardware as reasonably necessary – basic tool use to assemble and disassemble basic hardware Assist with office moves, build outs, on‑site inspections on behalf of the IT team Thrive in a startup environment – managing ambiguity and working with various teammates to get things done regardless of hierarchy Qualifications Exceptional customer service and hospitality skills - patiently and empathetically supporting people in time sensitive situations. Exceptional, demonstrated communication skills in English - written and verbal Strong, demonstrated documentation skills Must have prior macOS support experience Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom Strong Slack skills – you know how to communicate technical issues with teams efficiently and quickly Experience in an international company with offices and leaders in other countries Consistent and reliable – aware of what is always required and committments Strong foundational technical troubleshooting skills - hardware and software Intermediate networking troubleshooting - you know the basics of networking and common issues with wifi, DNS and office networks. Experience in high growth multinational tech companies – understanding of different cultures Experience in a matrix environment, with projects across multiple teams Strong ability to multitask and work on multiple competing priorities – you can quickly figure out what needs to happen first Relentlessly customer focused – you do the right thing, the right way; hospitality experience is a great skill here Working on a basic on‑call schedule and flexible to support events with flexibility where necessary, such as a network upgrade or a marketing event. To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr

DASH (www.dashrides.com) is a high-growth tech startup in the employee benefits space, on a mission to get more people cycling. We've reimagined the UK's long-standing Cycle-to-Work scheme, turning it from a forgotten perk into the benefit employees actually ask for — growing over 4X in the last 12 months. We're a team of eight: ambitious, fast-moving and determined to win. We've built the leading platform in the market — a marketplace aggregating thousands of products, price-matching them, and letting employees pay directly from salary, saving up to 47%. We've also recently brought DASH Flex to market: a virtual card unlocking the same savings on Lime, Forest, Voi and more. We're relentless, we move fast, and we like to win. Companies switching their Cycle-to-Work provider to DASH see average employee uptake of the benefit rise 3-7x. This is a rare chance to take real ownership from day one. You'll manage a portfolio of our small and mid-sized clients — the businesses who sign up to DASH directly — getting them live, keeping their people cycling, and helping each scheme grow, with the whole team behind you while you find your feet. You'll learn DASH inside out and build real range fast: owning client relationships end to end, getting to grips with the commercial and payroll side of the benefit, and stretching into marketing. And because you sit closest to our clients, you'll be the ear that tells Product what to build next. Scaling a startup is one of the most challenging and rewarding things a career can throw at you, and the room to grow here is unmatched. That growth comes two ways: from the pace and challenge of the day-to-day, and from the mentoring you'll get from the whole team, founders included. We value autonomy and initiative, so there's real scope to shape the role around where you want to grow — whether that's deepening your expertise as an individual contributor, moving into leadership, or exploring other parts of the business as DASH scales. What you’ll do • Own your client base: the self-serve clients who sign up to DASH directly are yours to look after — from onboarding (due diligence included) through to launch and beyond. You'll get them live, help their people get cycling, and keep each account on track., • Solve client queries: you'll be who clients come to with payroll and scheme questions, and who helps them find the answer rather than just logging the ticket. Take the time to understand what's really being asked, explain it back in plain English, and lean on the wider team whenever you're unsure., • Stay ahead of your accounts: don't wait for something to break. Keep a regular eye on how each scheme is doing, proactively spotting where it could grow and catching issues early so you handle them before they develop into problems., • Keep the CRM sharp: your accounts run more smoothly when your records are up to date, so keep each client's details accurate and current., • Create and refine informative content: write and improve the guides and FAQs, for clients and their employees, that keep the self-serve experience smooth and let people find answers fast., • Drive uptake through marketing: contribute to campaigns that get more people cycling & using DASH, timed around moments like Cycle to Work Day. There's room to run with your own ideas here., • Learn and improve as you go: notice something clunky? Suggest it, try a fix, see what happens. Experiment with AI tools and automations to take friction out of your work and your clients’., • 30 days: You understand DASH, Cycle to Work and how we fit alongside other employee benefits. You're comfortable with our platform and core tools, and you're handling straightforward client queries independently. You've shadowed several client onboardings and know the steps involved, due diligence included., • 60 days: You're onboarding self-serve clients yourself with light oversight, from sign-up through to launch, and you're the day-to-day point of contact for a growing book of accounts. You're comfortable with the common payroll and scheme queries, and you're passing what you hear from clients back to the product team., • 90 days: You own your self-serve client base with confidence — onboarding new clients, keeping schemes running cleanly, and driving uptake so more of each client's people use the benefit. You handle trickier queries with speed and clarity, and you've started contributing to marketing while also using AI tools to smooth your own workflows., • Experience in a customer-facing role: support, service, hospitality, retail, or similar where you've handled real people, real problems, and real pressure., • Personable and friendly: customers should feel like they're talking to someone who genuinely wants to help, not just process a ticket., • Highly organised and calm under pressure: you prioritise clearly, stay organised, and follow through even when there's a lot on., • Strong written communication: clear, human, and easy to understand, even when explaining something technical., • A team player who knows when to escape: you collaborate well and raise issues without ego, rather than sitting on them or trying to solve everything solo., • Genuinely curious and hungry to learn: you want to understand the ‘why’, and be part of a team that moves fast, experiments, and uses AI tools to get better at what it does., • A strong problem solver: able to break down an unfamiliar issue, work through it logically, and land on a solution, but also know when to ask rather than guessing., • Not afraid to have a point of view: whether it's a new idea or a different way of doing things, you’re naturally inventive and willing to share rather than staying quiet. Nice to have (genuinely not essential) • Any exposure to HR, payroll, employee benefits or the cycling industry., • Familiarity with a CRM or support tools (e.g. Attio, HubSpot)., • An interest in cycling, sustainability or getting more people moving., • Curiosity about AI tools and using them to work smarter., • Any marketing experience — email, content or social., • Right to work in the UK., • Speak English to a native / business professional standard., • Willing to work in the office, probably 5 days a week - we want to teach you everything we know, make you feel part of the team and get you to the top of your game - for us, that means we need you in the office., • Benefits: Pension, 28 days holiday, Cycle to Work via DASH, free daily lunches, regular team socials., • Intro call (10 mins) - a brief chat to understand why you’ve applied and learn what your CV doesn’t say about you., • Practical chat (30 mins, online) - we’ll spend 10 mins covering a practical exercise which won’t require any preparation and will be an on-the-spot task., • Final meet (30 mins, London) - meet the founders and the wider team in person. Fit matters, and it works both ways, you're interviewing us too. If you're excited but a little scared to apply because you don't think you have it all — research shows that some people are less likely to apply to a job unless they meet every single criterion. At DASH, we're committed to building diverse teams, so we'd encourage you to apply even if your past experience doesn't align perfectly with the requirements. Be brave. #J-18808-Ljbffr

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. We’re seeking a highly motivated and experienced engineer to play a key role in our Customer Service Engineering Group. You should have a strong understanding of delivering robust and scalable code, applying best practices, and a proven track record of delivering high-quality software. Experience with AWS and Postgres is highly desirable. We’re open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java, and though we are looking for someone with at least 5 years of commercial experience with Java, you need not be an expert! We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we’d love to hear from you. The main part of our Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great! • Java, which makes up the majority of our backend codebase, • Postgres, • AWS & GCP - we're cloud-native, • Distributed service based architecture, • Kubernetes (EKS), • TeamCity for CI / CD (lots of teams are releasing code 15-20 times per day!), • Terraform and Grafana The Customer Service Engineering group is all about making things better for our customers. We use the latest tech to build solid solutions that let customers help themselves, easily find out what the bank offers, and give our Operations teams the best tools to help customers quickly and effectively. Join us and help us create easy-to-use tools and ensure every support interaction is quick, helpful, and effective for millions of customers. Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: • Initial phone call - ~45 minutes, • Take home technical test to be discussed in the technical interview - ~3 hours, • Technical interview - ~1.5 hours, • Final Interview - ~40 minutes, • 25 days holiday (plus take your public holiday allowance whenever works best for you), • An extra day’s holiday for your birthday, • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off, • 16 hours paid volunteering time a year, • Salary sacrifice, company enhanced pension scheme, • Life insurance at 4x your salary & group income protection, • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton, • Generous family-friendly policies, • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks, • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing, and the rights you can exercise over our use of your personal information. #J-18808-Ljbffr

Contract Type: Full-time/Permanent/Hybrid As a Customer Marketing Executive at Harmsworth Media, you will play a central role in the growth of New Scientist and The I Paper. The successful candidate will ideally have experience in retention marketing. Reporting to the Customer Marketing Manager this role will contribute to achieving the teams target of stabilising renewal rates, decreasing churn and increasing yield, as well as being the voice of the customer and championing excellent customer service. If you are a passionate marketer focused around customer excellence, a thirst for data and keen eye for detail, full of ideas and ready to roll up your sleeves up and get stuck in, this is the role for you. • Retention marketing strategies, • Work with Customer Marketing Manager to implement retention strategies for new and existing subscribers throughout the subscriber life time encompassing:, • Voluntary churn initiatives encompassing cancel saves and exit strategies, • Involuntary churn initiatives, • Renewal reminders, • To be the voice of the customer, • Build and maintain strong working relationships with customer service partners, • Responsible for best in class customer service through via training and QC, • Develop effective, cost effective processes to manage subscriber queries via phone, email, live chat and self service portal, • Explore new channels to communicate to subscribers, • Achieve targets to increase customer self serve, • Ensure all subscriber communications are optimised and regularly monitored, • Manage customer escalations including institutional and free subscriptions, • Reporting and Data, • All activity to be measurable with KPI’s reported weekly/monthly as appropriate, • Understand retention data and behaviour to influence retention activity, • Compile analysis documentation on all campaigns with future recommendations, • Additional products and features, • Own the marketing plan and implementation for the New Scientist shop, • Demonstrate strong copy writing and creative skills to compile CRM and design briefs in line with New Scientist brand identity, • Source new products for New Scientist shop, • Manage the shop portal Shopify, • Plan and implement the shop and subscriber benefits offering at New Scientist Live, • Cross team collaboration including acquisition, CRM, editorial, design, product, finance, events and data teams, • Understand brand guidelines and work within these for copy and design, • Be an active participant across the Marketing team ensuring the understanding of performance across all teams leading to the adaptation of engagement strategies where relevant, • Stay up to date with industry news and competitor activity and share with relevant teams, • To understand Harmsworth products and services to increase retention rates, • Analytical mindset to query and understand customer behaviour, • To ensure all marketing activity meets relevant regulatory requirements, • To ensure that all briefs are communicated consistently, efficiently and appropriately for effective implementation of plans in accordance with brand identity., • 1-2 years of experience in a Marketing role, ideally in a recurring revenue business, • Proven track record of analysing campaign metrics and using those insights to drive growth., • A natural flare with writing and communicating (fluency in English is essential), • Collaborative: Ability to build strong relationships with stakeholders across editorial, tech, and marketing departments., • Intuitive and problem solver:Positive, energetic, can-do attitude and naturally intuitive, a creative problem solver, questions the norm, • Able to work effectively to tight deadlines,multi-task and stay calm under pressure, • Proficiency inMS Office including expert Excel and PowerPoint skills We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability. We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process #J-18808-Ljbffr

ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types. Client Support Specialists are responsible for answering client’s questions and managing and escalating production issues. The team oversees customer support for ICE Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the company’s products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company. • Onboard and off-board clients for ICE Data Derivatives products and services, • Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations, • Provide timely and accurate response to all client inquiries, • Provide support for any file delivery failures, • Escalate issues with internal groups to resolve issues with urgency, when applicable, • Maintain strong relationships with clients and internal teams, • Ensure up-to-date documentation of policies, procedures and work processes periodically, • Bachelor’s or equivalent university degree is preferable, • Excellent verbal and written English language skills, • Excellent time-management and organizations skills, • Experience in a similar support or client-facing role (an advantage), • Strong analytical and problem-solving skills with attention to detail and follow-up, • Ability to interact with external clients, as well as internal business units, • Working knowledge of SalesForce, Service Now, MS Office, FTP (an advantage.) This role requires 5 days a week in office attendance Monday to Friday from 8am and/or various morning start times. Evening shifts are usually from 12pm to 20:00 in the office. All other shifts are 9 hours. Currently there is a requirement to work 1 later shift per week from 12:00 to 20:00. Exceptionally this role will provide holiday and sickness cover for ICE Data Derivatives overseas offices as required, which may include an evening or night shift (including Friday evening/night). #J-18808-Ljbffr

Our mission is to elevate later life and build the later living sector of the future Eliza (AI Agents), cross-functional with Engineering, reporting to the CXO Senior Product Manager £80,000 - £100,000 (depending on experience and seniority) 26 days holiday and a range of other benefits. See here We have a generous EMI share scheme that all team members will participate in Hybrid (Minimum 2 core days per week in the office) London Bridge, London, UK Lottie is building the AI operating system for social care. Families use our marketplace to find care homes and home care. Care providers use Found, our software, to manage enquiries, occupancy and finances. Eliza is the AI agent inside Found. She answers calls and live chats from families enquiring about care, on behalf of the care provider, any time of day. That matters because a third of enquiries to care providers go unanswered. A family calls a home at 7pm and nobody picks up, or leaves a voicemail that's returned three days later, by which point they've moved on. Eliza is already handling a meaningful share of enquiries across our provider network, and we're now expanding the team's remit. The team owns the conversation: every voice and chat interaction between a family and a provider, and the telephony that carries it. That's two products, not one. The conversational AI itself, and the call tracking layer underneath it: number provisioning, routing, recording, transcription, and the attribution that tells a provider where their enquiries actually came from. We're looking for a Senior Product Manager to own this. It is an unusual product job, because the quality bar is set in half-seconds as much as in sprints. You'll be making the calls on where latency is worth spending, when a faster model is worth a slightly worse answer, how Eliza should sound to a worried daughter at 9pm, and what "good" even means for a conversation nobody scripted. Getting that right is an evals problem, and you'll own it. You'll set the direction for your area 3-6 months out and ship fast in a space where the technology moves underneath you every few weeks. You'll also spend real time inside care providers' operations: their phone trees, their out-of-hours cover, their weekend rotas, their CRM. The quality of this product depends on understanding those setups better than anyone else does. • Owning the strategy and roadmap for Eliza's conversational surfaces: voice call handling, live chat, and the handoffs between AI and humans., • Owning the conversational stack end to end: speech to text, the model and prompting layer, text to speech and voice design, and the call tracking product underneath., • Owning evals as a first-class product surface: labelled call sets, automated scoring, regression tests before every release, and a human review loop on real transcripts, so we can ship model and prompt changes weekly without breaking a provider's trust., • Setting the quality bar for AI conversations and the measurement that proves it: containment, resolution, escalation, enquiry conversion, and provider trust., • Defining what we need to learn before we build, and choosing the fastest credible way to learn it: when to run proper discovery and when to just ship., • Connecting product decisions to commercial outcomes: what Eliza does for a provider's occupancy, and what that's worth., • Partnering with Account Management, Customer Care and Sales so every launch lands well with the providers using it., • Getting every enquiry answered. Designing AI conversations that families trust and providers are proud of, at any hour, in a category where the stakes for the person calling could not be higher., • Making onboarding forgettable. Every provider has a different phone setup, a different group structure, different rules about who gets which call. Turning that mess into something we can configure in hours, not weeks., • Knowing when to hand over. Getting the AI-to-human handoff right, so Eliza does what she's good at and people do what they're good at - and neither side drops the family in between., • Turning conversations into intelligence. Every call and chat is a signal about what families want and how providers sell. Making that usable across Lottie., • You've shipped LLM-powered products to real users., • You're comfortable in the machinery: speech to text and text to speech, latency budgets, model selection, prompting, tool calling, and evals. You don't need to build it, but you need opinions about it., • You've shipped B2B SaaS products to businesses that are not software businesses, and you've enjoyed it., • You've owned a product area independently, set its direction, and can explain the bets you didn't take as clearly as the ones you did., • You get properly interested in operational detail. An afternoon reverse-engineering a customer's call-routing rules sounds like a good afternoon to you., • You're hypothesis-driven: you tackle value, usability, feasibility and viability risk before committing to build, and you kill things early when the evidence is weak., • You prioritise ruthlessly under ambiguity and say no gracefully, with clear reasoning., • You care about the people on the other end of the phone - families at one of the hardest moments of their lives, and care teams who are already stretched., • You want to work on consumer polish only. This role is as much about providers' back-office reality as it is about the care seeker., • You need a fully-formed roadmap handed to you - this area is being defined as we go., • You'd rather stay above the detail. You'll be in call transcripts, eval results, IVR configs and provider onboarding sessions., • You're uncomfortable shipping when the underlying technology changes every month., • Our mission to elevate later life doesn't resonate with you., • First round with Talent Lead, Alice Rooke (20 minutes, remote), • Case study with Product Manager and Engineering Leader: present a project you've led, covering the problem, the decisions you made and what happened (60 minutes, remote), • Leadership round with CXO: a leadership conversation plus a live case worked through together (90 minutes, in person at Lottie's office, London Bridge), • Final interview with Co-Founder and CEO, Will Donnelly (30 mins, in person) All candidates will be informed of their application status. • Pre-Screen: Email notification, no specific feedback., • Case Study Interview: If unsuccessful, you'll receive constructive feedback via email., • Leadership Round: If unsuccessful, you'll receive constructive feedback and an optional debrief call with our Talent Lead., • Final Interview: Final-stage candidates who are not offered the role will receive feedback via a phone call. Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care - designed to unlock profitability for care providers and to make finding care as easy as booking a holiday on Airbnb. Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds (Accel and General Catalyst) and is widely recognised as one of Europe's fastest growing tech companies. Most recently, Lottie was the acclaimed winner of Deloitte Fast 50, LinkedIn Top Startups, The Sunday Times Tech 2026 and Startups 100. As of today, Lottie offers three core products and services, including: • Lottie (B2B2C Marketplace) - Free service that helps families find the UK's best care homes and home care services., • Found by Lottie (B2B Vertical SaaS) - AI-native OS software supporting care providers to effectively manage their enquiries, occupancy and finances. Eliza by Found is our newest Found module. AI agents that handle care home enquiries - so no family goes unanswered. Launch video here., • Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees., • Ownership - A chance to own one of the most commercially important products at one of the UK's fastest growing startups, in a category where AI is changing what's possible every month., • Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of peoples lives. Care is one of the final remaining large consumer industries that is yet to be disrupted and positively revolutionised by technology., • Global Opportunity & Scalability - Be part of a company that is solving a real tangible problem that every family around the world faces at any point in their life., • People - Join a kind, talented and mission driven team that loves coming to work every day., • Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 5/5 employee review score on Glassdoor. We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. If you require reasonable accommodations during the application or interview process, please let us know at #J-18808-Ljbffr

Location: Remote within the United Kingdom At Kubermatic, we believe that businesses should focus on their core purpose: writing groundbreaking applications, not operations. In line with our commitment to make Kubernetes as easy as possible, we help IT teams worldwide to fully automate their Kubernetes and cloud native operations across multi-cloud, edge, and on-prem. As one of the top corporate contributors to the Kubernetes project, we develop enterprise-grade software solutions and provide professional services and support to safely navigate and accelerate your cloud native transformation. Our open-source Kubermatic Kubernetes Platform makes it easy to operate thousands of Kubernetes clusters on any infrastructure. If you are thrilled by the prospect of joining a technology start-up with a lot of room for your own ideas and personal growth, we definitely should at least have a chat. As an Account Executive for the United Kingdom, you will play a key role in expanding Kubermatic’s presence across the UK market. You will own the full sales cycle - from prospecting and qualification to closing - and work closely with our technical, product, marketing, and professional services teams to help customers adopt modern Kubernetes and cloud native automation at scale. This role is ideal for someone who thrives in a high-ownership environment, understands the cloud native landscape, and enjoys working with engineering-driven customers who value open source, automation, and platform engineering excellence. • Build and manage a strong pipeline of enterprise and mid-market prospects across the United Kingdom., • Own the full sales cycle: prospecting, qualification, discovery, solution positioning, negotiation, and closing., • Understand customer challenges around Kubernetes operations, platform engineering, multi-cloud, and on-prem automation, and position Kubermatic’s solutions accordingly., • Work closely with Presales Engineering to run demos, technical deep dives, and proof-of-concept engagements., • Develop account strategies, stakeholder maps, and clear action plans for key opportunities., • Collaborate with our partner ecosystem, including cloud providers, managed service providers, and system integrators, to drive joint opportunities., • Maintain accurate forecasts, pipeline hygiene, and activity tracking in the CRM., • Represent Kubermatic at industry events, conferences, and community activities across the United Kingdom., • Provide structured feedback to Product and Engineering to help shape our roadmap based on customer needs., • Experience in enterprise or solution sales in the UK market, ideally in cloud, infrastructure, DevOps, or open-source technologies., • Proven track record of meeting or exceeding quota in a fast-paced environment., • Strong understanding of modern cloud native concepts, including Kubernetes, containers, DevOps, GitOps, and automation., • Ability to navigate complex technical environments and multi-stakeholder buying processes., • Experience working with Sales Engineering and technical teams in a consultative sales motion., • Familiarity with CRM systems and modern sales tools., • Excellent communication and presentation skills, with the ability to translate technical value into business outcomes., • High degree of autonomy, ownership, and comfort working in a distributed, international team., • Located in the United Kingdom with eligibility to work without sponsorship., • The opportunity to shape Kubermatic’s growth in one of our important European markets., • Competitive compensation with a strong variable component., • High autonomy and the ability to influence strategy, processes, and customer engagement., • A strong product portfolio with clear value for engineering-driven organizations, including automation, efficiency, open source, and multi-cloud., • Close collaboration with Marketing, Product, Engineering, and Professional Services., • Support for training, certifications, and conference participation., • Remote-first culture with flexible working hours., • A motivated, international, and friendly team across more than 15 countries., • Opportunities to participate in community events, meetups, and our own conference, "ContainerDays." #J-18808-Ljbffr

As a Senior Applied Scientist , you will work alongside other scientists to solve problems that delight Copilot Search and Chat users. Examples include adapting state-of-the-art vector search algorithms to the enterprise domain, and applying advanced ML to improve the retrieval quality of business-critical information by jointly optimizing query understanding and the retrieval algorithm. You will also partner closely with our platform team to accelerate the evaluation of retrieval algorithms at scale. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. • Research and evaluate tools, technologies, and methods from the community that can improve the quality, performance, or efficiency of M365 Copilot Chat and Search, and apply them to deliver business impact., • Build deep knowledge of the M365 Copilot Search service while staying current with industry trends and advances in applied ML. Consult with engineers and product teams to apply advanced concepts to search quality improvements., • Mine data to identify opportunities to apply state-of-the-art algorithms that improve M365 Copilot search quality. Apply statistical analysis to map user journeys, evaluate the behavior of deployed models, validate assumptions about evaluation results, and communicate insights to the team., • Develop expertise in search relevance, NLP, and data-driven analysis, along with the relevant research literature and techniques. Use this understanding to identify, adapt, or create research-backed solutions‑novel, data‑driven, scalable, and extensible‑that improve M365 Copilot Chat and Search quality., • Build collaborative relationships with product and business groups across Microsoft, contributing expertise and technology that create business impact. This may include authoring papers, developing and maintaining internal tools and services, and publishing research., • Bachelor's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 4+ years related experience, • OR Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 2+ year(s) related experience, • OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field, • OR equivalent experience. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. • Experience applying machine learning, NLP, or information retrieval techniques to search or recommendation problems., • Experience using data analysis and offline/online evaluation to diagnose metrics, user journeys, model behavior and improve product quality., • Applied ML engineering experience using Python and modern ML frameworks such as PyTorch., • Hands‑on experience with dense/vector retrieval and text embeddings, including bi‑encoders, approximate nearest‑neighbor search, contrastive training, or hard‑negative training., • Familiarity with information retrieval fundamentals and retrieval evaluation, including metrics such as recall@k and nDCG, offline evaluation pipelines, and interpretation of A/B test results., • Experience fine‑tuning or adapting transformer or large language models for a specific domain, including domain adaptation, distillation, parameter‑efficient fine‑tuning, and curation of clean in‑domain training data., • Solid applied ML engineering skills in Python and PyTorch, with experience running large‑scale training and evaluation jobs on cloud or GPU clusters. Do you want to be part of a team that delivers innovative products and machine learning solutions to hundreds of millions of users across Microsoft every month? The Copilot Agent & Search Quality team is at the forefront of the core Copilot experiences across Microsoft products, including Copilot Chat and Search, helping users find the right information in their organization and accelerating their productivity. Applied Sciences IC4 - The typical base pay range for this role across United Kingdom is £ 74,700.00 - £ 122,600.00 per year. Certain roles may be eligible for benefits and other compensation. #J-18808-Ljbffr

• Location: Canary Wharf, Greater London, United Kingdom ROLE: Consumer Care Advisor (Danish) DEPARTMENT: PMI Operations Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. We are seeking versatile multichannel advisors to join our team on a journey to a smoke‑free future. This role requires exceptional communication skills and a growth mindset. It is suitable for candidates who thrive in dynamic environments. As a Consumer Care Advisor, you will be the first point of contact for our Consumers, and it will be your responsibility to ensure that they get the assistance they need. You will be answering and resolving enquiries over various communication channels, ensuring our Consumers receive excellent consumer service and their expectations are met. You will also be responsible for outstanding outbound communication, ensuring consumer retention through support and various offers. Our Consumer Care Advisors are true ambassadors for the company, with a passion for what they do and for supporting our Consumers. • Address Consumer needs by developing and maintaining a good knowledge of the client’s products, • Manage interactions through the agreed processes and provide Consumers with a consistently high standard of service., • Understand the full portfolio of devices and consumables, and utilise this knowledge to solve Consumers' needs and pain points., • Maintain a good Knowledge of Consumer Programs, • Develop knowledge and understanding of the consumer programmes to effectively handle queries and overcome any objections faced., • Tailor the tone of voice and messages used in accordance with the queries identified by our Consumers, • Maintain systems understanding to support our Consumers in an Omni‑channel way, • Interact with Consumers in a multi‑channel environment, supporting queries, answering questions, providing essential support and coaching via various channels (e.g. live chat, phone, email, video or social media)., • Accurately capture the Consumer needs in our systems and direct the resolution (if not completed on first interaction) to the appropriate team., • Support the assigned Line of Business, • Share consumer insights., • Address opportunities for improvement., • Support the team in achieving team and client’s objectives, • Excellent Danish & English (both written and spoken), • You will be required to provide clear, correct, complete, and concise information to various audiences using various communication channels. You must be able to express your ideas, opinions and statements clearly., • Above‑average grammar and spelling, • Since you will be using various means of communication, including written (e.g. email, chat…), excellent grammar and spelling is a must., • You will be supporting consumers with a wide range of personalities and needs. In order to make the message stick, it is important to build rapport, employ active listening, empathy and other key skills., • As a Consumer Care Advisor, it is necessary to demonstrate a proactive approach in spotting opportunities for improvement, providing feedback and insights, and helping others., • To ensure efficient operations and overall continuous improvement, you need to have the willingness and drive to continuously educate yourself., • Logic and critical thinking, • Efficient problem‑solving will be part of your responsibilities as a Consumer Care Advisor, as you will be required to deal with consumer requests of various levels of difficulty., • You will be required to capture the interaction summary in our systems. Clarity and correctness of the records is key., • Google tools (Email, Docs, Meet,…), proficiency in computer technology and systems, as you will be required to work with a wide range of the client’s systems, • Desirable: previous experience in a similar role, inbound and outbound #J-18808-Ljbffr

JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of. As Sales and Allocations Officer at London Egg Bank, you will play a central role in managing the end-to-end process of donor egg sales and allocations — from processing orders and matching donors to recipients, through to coordinating the transportation of eggs to external clinics. Working closely with internal clinical, nursing and embryology teams, as well as external fertility centres, you will be the key point of contact for both patients and partner clinics — providing an outstanding experience throughout what is often one of the most significant journeys of their lives. This role demands exceptional attention to detail, strong time management, a genuine passion for patient care and the drive to work towards individual and team targets. If you are a highly organised, compassionate and commercially minded individual, we would love to hear from you. Manage all donor egg orders for both fresh and frozen eggs, ensuring responses are provided within one working day and all orders comply with relevant SOPs and terms and conditions Take responsibility for the allocation of donor eggs to recipients and the management of available stock, keeping all records of donor and patient matching accurate and up to date Witness donor profiles before publication to the LEB website and work towards team targets for weekly uploads, ensuring all required paperwork is in place Coordinate the transportation of frozen donor eggs from LEB to partner fertility centres, working closely with external clinics and courier services Manage family slots, live birth counts and donor outcome requests in collaboration with embryology and nursing teams Handle sales enquiries and customer service communications via telephone, email and live chat — promptly, professionally and with genuine care Assist patients with donor egg selection, provide accurate pricing and success rate information and actively support patient conversion and retention targets Maintain accurate records across systems Work collaboratively with clinical, nursing, medical and marketing teams to recruit patients across the JD Healthcare Group Participate in recruitment events, seminars and webinars as required, and contribute ideas to improve the patient journey and service delivery Essential Strong customer service skills with a warm, empathetic and patient-centred approach Excellent organisational and time management skills with the ability to manage multiple priorities accurately and efficiently Good understanding of confidentiality requirements and the sensitivity required when handling patient and donor information Computer literate in Microsoft Office (Word, Excel, Outlook) Proactive, detail-oriented and comfortable working towards individual and team targets Desirable Knowledge of HFEA legislation and the Human Fertilisation and Embryology Authority Act and Code of Practice Awareness of social media tools for patient recruitment Experience using Salesforce or similar CRM platforms Basic Life Support (BLS) certification 32 days annual leave including bank holidays Life assurance Pension plan Workplace Nursery Scheme MyGym discounts Staff treatment discounts EV Car Scheme and Cycle2Work Perkbox benefits platform Health and wellness programmes Ongoing learning and development opportunities JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds. #J-18808-Ljbffr

JOB TITLE: Service Desk Manager LOCATIONS: London SE10 SHIFT PATTERN: Monday to Friday, 9am to 5pm SALARY: Competitive The Service Desk Manageris responsible forleading and developing the Technical Services Service Desk, ensuring the consistent delivery of high-quality customer service, operational coordination and contract support across multiple clients and business units. The role is accountable for creating a professional, customer-focused service operation that acts as thecentral pointof coordination for reactive maintenance, planned maintenance, customer communications, engineer schedulingand service performance. Working closely with Operational Managers, Account Managers and customers, the Service Desk Manager will drive service excellence, improve operationalefficiencyand support the continued growth of Technical Services through standardised processes,technologyand people development. • Lead the day-to-day operation of the Technical Services Service Desk., • Ensure all customer contacts are managed professionally and within agreed service levels., • Maintain ownership of incident,requestand work order management processes., • Ensure reactive and planned works are coordinated efficiently., • Monitor service performance against contractual KPIs and SLAs., • Manage operational escalations and major incidents., • Ensure effective communication with customers throughout the lifecycle of work orders., • Lead,coachand develop Service Desk Team Leaders and Coordinators., • Build a high-performing, customer-focused culture., • Conduct regular one-to-one meetings and performance reviews., • Identifytraining and development needs., • Manage recruitment, successionplanningand resource planning., • Act as the operational escalation point for customers., • Build positive working relationships with key stakeholders., • Monitor customer satisfaction., • Investigate complaints and implement corrective actions., • Promote a "customer first" culture across the service desk. Own the Service Desk KPI dashboard including: • Call answer performance, • Response times, • SLA compliance, • Work order completion, • Customer satisfaction, • Engineer utilisation, • Backlog management, • Aged jobs, • Escalation trends, • Develop andmaintainstandard operating procedures., • Standardise service desk processes across all Technical Services contracts., • Identifyopportunities for automation., • Improve CAFM workflows., • Lead continuous improvement initiatives., • Support implementation ofnew technologyand systems., • Forecast workload and staffing requirements., • Ensureappropriate shiftand rota planning., • Support business mobilisation for new contracts., • Develop cross-training plans to improve operational resilience. Work closely with Contract Support teams to ensure: • Purchase Orders, • Quotations, • WIP management, • Customer reporting, • Compliance documentation, • Financial administration Ensure compliance with: • Company policies, • Client contractual requirements, • Health & Safety procedures, • Information security requirements, • Quality Management Systems, • Vice President ofTechnical Services, • Divisional Directors, • Contract/Account Managers, • Engineering Managers, • Finance, • Commercial Team, • Compliance Team, • Customers, • Suppliers, • Subcontractors, • Client Representatives, • Experience managing a busy Service Desk, Helpdesk or Customer Service operation., • Experience leading multi-disciplinary teams., • Strong knowledge of CAFM systems., • Experience managing KPI and SLA performance., • Experience within Facilities Management, Building Services or Engineering., • Experience delivering operational change., • Excellent stakeholder management skills., • Strong analytical and reporting capability., • ITIL Foundation or equivalent Service Management qualification., • Experience of Maximo, Concept, CAFM Explorer or similar CAFM platforms., • Knowledge of ISO 9001 and continuous improvement methodologies., • Prince2 or Lean qualification., • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home, • Mental Health support and Life Event Counseling, • Get Fit Programme, • Financial and legal support, • Cycle to work scheme, • Access Perks at Work, our innovative employee app where you can find:, • Perks: discounts, gift cards, cashback, and exclusive offers, • Life: Search for resources and tools on topics ranging from family and life to health, money and work, • Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. #J-18808-Ljbffr

Agency:CrederaJob Function:ConsultingJob Subfunction: Technology ConsultingJob Description:We know great talent comes in many forms - including people returning from a career break. If you’re looking for part-time hours, flexible working, or a supportive transition back into your career, we’d love to explore how we can make this role work for you.Are you a technologist passionate about customer centric marketing? Or even a marketer with one foot in technology?Do you strive to deliver best practice data enabled Customer Experience? Are you a self–starter, able to see the ‘big vision’ and the steps needed to get there?We are looking for entrepreneurial consultants to join our expanding specialist Marketing Technology consulting division as we strive to simplify the MarTech ecosystem for our clients, accelerate their Return on Investment and enable their next generation of digital marketing.Based out of any of our UK offices, this is a permanent role within our Martech team. At Credera, we operate a flexible hybrid working model. This requires 3 days per week working onsite - either at client site (as required) or in your local Credera office (London, Manchester, Leeds or Newcastle). We value collaboration and client impact, so our hybrid model is designed to strike a balance between flexibility, in-person connection, and delivering exceptional outcomes for our clients.RequirementsAs a Managing Consultant in the Modern Marketing Transformation Practice atCredera, you will help our clients transform their digital marketing capability through a holistic approach to their people, process, technology, and data.No one day is the same, but what is consistent will be your focus on excellence and humility. Partnering with our clients to do whatever it takes to ensure they achieve demonstrable business outcomes.Whilst attitude is more important than experience, we are looking for our Managing Consultants to have 3+ years of relevant experience. This could be in any professional context relevant to Marketing Technology. For example, you may have a consultancy background, an IT background, be from a digital marketing agency/marketing services provider, or built your experience working client side. If you do have a different background to this, we are also extremely keen to speak to you as diversity of background is also very important to us.We are hoping you'll display some of the following:Digital marketing transformation strategy experience which can be across one or more marketing domains (MarTech assessments, digital customer experience, customer data, organic strategy, marketing operations)MarTech enablement and implementation experience across any of the following areas (CMS, DAM, web & mobile, UX design, CDP, analytics, data privacy/ consent, SEO, agile marketing)Experience with digital marketing tools, ideally implementing but experience as a user is also fine (Salesforce and Adobe are a bonus)A customer focussed mindset, passionate about using the latest technologies and data analytics to drive exceptional customer experience for brandsIt would also be a bonus if you can demonstrate the following:Experience in operating model design and implementation, product and service analysis and design, and requirements gathering in the Marketing Technology spaceA professional services consulting background, or have experience managing, implementing or guiding the strategy of Digital Marketing Teams / TechnologiesYou’ll beA highly committed professional with a passion for marketing technologiesCurious, and show initiative to figure out complex problemsPassionate about guiding teams and providing both formal and informal mentorshipConversationally adept across multiple areas covering the MarTech landscape with specific experience in one-to-many capability areasA master communicator with the ability to translate technical concepts into easy-to-understand termsResult focussed and committed to provide exceptional value to your clients and partners through a high level of personal accountabilityBenefitsAlong with a great company culture, Credera provides an exceptional compensation package including a competitive salary (60,000-94,000) and a comprehensive benefits plan. Our consistent growth and entrepreneurial environment provide an excellent platform to embark upon an exciting career path, where your contribution really counts.Learn moreCredera is Omnicom’s global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organisation that can scale due to our extensive footprint. As a values-led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community.We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution. More information is available at credera.co.uk. We are part of the OPMG Group of Companies, within Omnicom Group Inc.Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinize, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat. Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.Link to Recruitment Privacy Notice: SummaryLocation: London, London, United Kingdom; Newcastle upon Tyne, Tyne and Wear, United Kingdom; Leeds, West Yorkshire, United Kingdom; Manchester, Manchester, United KingdomType: Full time

2026 Analytics & Sales - Japanese Speakers \n Location \n London \n Business Area \n Sales and Client Service \n Ref # \n 10045662 \n Description & Requirements \n The Analytics and Sales program is a unique opportunity to develop a comprehensive understanding of our Bloomberg products and clients in the wider context of financial markets. Following our comprehensive training program, you will apply your knowledge by assisting our clients in the Analytics department. \n In our Analytics business, you will provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our Helpdesk using the 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages. From- educating a portfolio manager on Bloomberg's risk management solutions to helping a trader use our functionality to discover new sources of market liquidity – the variety of problems we solve is immense. \n Bloomberg is constantly innovating, and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely to upskill them through technology and delivering on-site training and seminars. We also work in conjunction with Sales to deliver strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter. \n As you deepen your knowledge, you will have the opportunity to enter our sales department. In Sales, we are the face of Bloomberg for our clients. Consultative and entrepreneurial, we manage client relationships, whilst striving to continually grow our revenue by identifying new business opportunities. We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and present them with the most appropriate solutions across our range of enterprise offerings. \n What's in it for you? \n You will start by completing our comprehensive Analytics & Sales training program, covering all aspects of the financial markets: industry principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools Bloomberg has to offer! \n You will join one of our Analytics teams, delivering exceptional customer support to our clients by providing fast and accurate solutions to their queries, while continuing to develop your knowledge through asset class and workflow specialist training. \n There are multiple opportunities to further your career across the department or the company, with most Analytics representatives progressing towards opportunities in Sales. You may also develop into a specialized support role in our Advanced Team and in time take on a leadership role. \n Who you are? \n You understand the drivers behind market moving stories and events. You are a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment and a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships! You'll need to have: Fluent in Japanese, in addition to English (both written and verbal)Sponsorship is available for this role. \n To be eligible you must be eligible for the UK Skilled Worker under the New Entrant Requirements* (see below).A Bachelor's degree (or above) or relevant work experienceAbility to multitask and resolve client inquiries while also proactively identifying sustainable workflow solutions for our clientsDemonstrated interest in the financial markets and the aspiration to work in the financial services industryStrong critical-thinking and problem-solving skillsThe desire to learn and adapt quickly in a dynamic training and client facing environmentThe ability to demonstrate resilience and agility in a fast-paced environmentA commitment to achieve the highest levels of efficiency and effectivenessAmbition to pursue a client-facing career, with a strong interest in relationship management and salesOutstanding communication skills (both written and verbal)Willing and able to travel around EMEA to meet the business needs of our clientsFlexibility to occasionally work weekends or on a bank holiday (weekday off in lieu)We'd love to see: Demonstrated exposure to Python or other coding languages preferablePrevious experience engaging with clients in a relationship management capacityBeginner to intermediate experience with excel and/or VBAIf this sounds like you: Apply if you think we're a good match. \n We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at: . New Entrant criteria for SponsorshipWhere the applicant does not meet the salary threshold for experienced workers, they may be able to meet a reduced threshold as a New Entrant if they meet the criteria. \n To be a 'New Entrant' at least one of the following criteria must be met: Applicant is under 26 on the date of application; orApplicant is working towards a recognised professional qualification in a UK-regulated profession; orApplicant is working towards full registration or chartered status with the relevant professional body for the job they are sponsored for; orApplicant's most recent permission, other than as a visitor, was under the Student route (within last 2 years) and the course has finished (or will finish within 3 months); orApplicant's most recent permission, other than as a visitor, was under the Graduate route (within last 2 years).If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. \n Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.

About the Role \n HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. Voice carries its own product problems, from latency and turn-taking to escalation timing when a human is on the line, and this role owns both surfaces with equal depth. As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer. \n What would your day-to-day look likeOwn the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websitesSet the product bar for voice specifically, covering latency, turn-taking, barge-in handling, localization, realtime voice and ASR/TTS quality, since a caller's tolerance for a bad interaction is lower than a chat user'sEngage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partnersPartner with Partner Solutions on implementation and onboardingDrive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assetsBuild working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideasDefine and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality across both chat and voiceSpecify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation dataStay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmapAn ideal candidate has8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automationHands-on ownership of a production voice product, not only chat or text-based conversational AI, with working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design. \n This is a required skillset Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean teamThe ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they buildHands-on front-end experience, having built or shipped web front ends and able to engage engineers crediblyDeep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product levelA data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation qualityWorking familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modesPerks and benefits of working with usWell-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packagesHopper covers 100% of the premiums for the employee for a group insurance plan through Vitality HealthAutomatic contributions when you start with Hopper through Smart PensionPlease ask us about our very generous parental leave, much above industry standardsAccess to co-working space on demand through FlexDesk and a work-from-home stipendCarrot Cash travel stipendUnlimited PTOEntrepreneurial culture where pushing limits and taking risks is everyday businessOpen communication with management and company leadershipSmall, dynamic teams with massive impactAbout HopperAt Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. \n We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips. \n The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers, with 70% of its users being Gen Z and millennials. \n While many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands. \n Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. \n Here are just a few stats that demonstrate the company's recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS's channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always clear and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone. \n Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including airlines, hotels, banks, and travel agencies, can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. \n Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to see millions of new installs each month. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers. \n Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials. \n Come take off with us!#LI-RemoteAt Hopper, we leverage AI-driven tools to assist our team in efficiently reviewing applications. These tools help us assess qualifications fairly and objectively. By submitting your application, you acknowledge the use of these automated screening technologies. LocationEngland - Remote; London - RemoteEmployment TypeFull timeLocation TypeRemoteDepartmentService

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start:One of the UK's newest unicorns with a team of just over 700 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top investors including Balderton Capital and Goldman SachsLoved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers' hands in minutes instead of days.We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quoBuild the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy liftingAbout the role Personal loans are the fastest-growing consumer credit product in the US - originations increased 26% last year alone to a record high. Americans are actively seeking cheaper, faster, more transparent alternatives to credit card debt and traditional bank loans.Having built a market-leading, profitable business in the UK, Lendable launched US Personal Loans in 2022. Four years of building credit models, customer journeys, operational infrastructure and nearly $500m in originations - and the foundation is set. What comes next is the exciting part: aggressive growth into the largest lending market in the world.We're hiring a Product Manager to own multiple product areas to support this expansion - defining strategy, shipping features, and driving outcomes end-to-end.What you'll be doing This isn't a "write tickets and attend standups" PM role. You'll own real problems such as:Getting our proprietary credit models into production - working with data science to turn research into real lending decisionsDesigning and personally building automations that make our operations team dramatically more efficientUsing data to ideate the most valuable initiatives that could improve credit quality, reduce losses, help the customer, or grow volumeFiguring out how best to use LLMs to intelligently aid with customer service, servicing, collectionsA/B testing customer journeys from application through to servicing - finding what actually moves conversion, satisfaction, and repaymentImproving the post-origination experience - payments, customer support, and everything that happens after a loan is fundedLeading the team, aligning and motivating everyone around you, continuously improving the tools and processes we use to deliver at speedYour team You'll report to the Head of Product and collaborate closely with the Managing Director of US Loans. You'll join three other PMs and work most closely with:~14 engineers (mostly backend), split across London and EuropeA data science team (2–3 people) building credit and pricing modelsA credit risk team (~4 people) - some of your closest collaboratorsA growth team (1-2 people) focused on acquisitionOperations agents - you'll build the tools that make their work betterThe team spans our London office, European remote engineers, and our Arlington, Virginia office near DC.AI at Lendable - we're serious We want to build the most AI-forward financial services company in the world.Our PMs don't just manage products. They use AI to push the boundaries of what one person can achieve. Today, PMs at Lendable write python and SQL to generate analytical insights that used to need teams of analysts. They commit PRs to production for straightforward features. They build their own agent workflows to automate repetitive work.The PM role here is genuinely expanding in all directions, and we expect you to be excited about this. You've been tinkering already - side projects, personal agents, AI-assisted analysis, building tools with Claude Code or similar. You don't wait to be told what AI can do; you've been finding out yourself.If you want to work somewhere that treats AI as a force multiplier for ambitious people - not a bullet point on a slide deck - this is it.What we're looking for 3+ years in Product, Strategy, or Analytics; at least 1 in a PM role1+ years in fintech, financial services, or a strong grasp of lending and creditYou're a highly curious, systems thinker who connects dots and thinks through end-to-end impactYou've built with AI - agents, workflows, code generation, analysis. Show us what.Track record of shipping products that moved real business metricsVery comfortable with data, analysis and SQL - you know what questions to ask, and you answer them yourselfBonus: high-growth startup or scale-up experienceDon't worry if you don't quite meet all of these criteria, we'd love to have a chat with any great candidates!Your objectives You break complex problems into shippable piecesYou decide under ambiguity and own the outcomeYou communicate crisply - to the MD, to engineers, in a specYou build cross-functional relationships and pull the right people togetherYou move fast, default to action, and course-correct when neededCompensation Strong base salary benchmarked to market, scaled to your experience and levelEquity vesting over four years. Lendable has been profitable since 2017 - one of very few fintechs globally that can say that - and is building towards what comes next.Interview process We respect your time and move quickly:1. Intro call (remote) - 30 min with our talent team (~Week 1)2. Product chat (remote) - 45 min with the Head of Product to discuss your background and how you think about product (~Week 2)3. Take-home exercise (remote) - a practical product challenge in your own time, followed by a video debrief (~Week 2-3)4. Final round - typically CPO, US Loans MD, and Engineering Manager, Head of Product (~Week 3)Life at Lendable Winning team: the opportunity to scale up one of the world's most successful fintech companiesFlexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sitesSocials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office wallsHealth coverage: support for your physical and mental wellbeing, including private health coverRetirement & savings: long-term financial wellbeing through retirement savings plansEmployee referral programme: earn a competitive bonus when you refer successful new team membersOffice meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locationsSustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locationsPlease note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.Check out our blog!TPBN1_UKTJ

Customer Experience Specialist Multiple Opportunities Available | Hybrid Working | Career Growth | Financial Services £30,000 + 10% Bonus £3000 Paid overtime (Saturdays plus Bank holidays - £3000 Earning potential - £36,000 Are you an experienced customer service professional who loves solving problems and delivering exceptional customer experiences? Do you thrive in a fast-paced contact centre environment where no two days are the same? We're partnering with one of the UK's most exciting and rapidly growing digital businesses to recruit several Customer Experience Specialists to join their expanding team. This is far more than a traditional customer service role. You'll be the voice of the business, helping customers across multiple channels while playing a key part in creating outstanding customer journeys. If you're looking for a company that genuinely invests in its people, offers real progression opportunities, and puts customer experience at the heart of everything it does, we'd love to hear from you. What you'll be doing As a Customer Experience Specialist, you'll support customers throughout their journey, providing expert guidance and resolving queries through a variety of communication channels. Your day-to-day responsibilities will include: ✅ Delivering exceptional service via telephone, email and live chat ✅ Building rapport quickly and creating positive customer experiences ✅ Supporting customers with new enquiries, account updates and policy-related questions ✅ Accurately maintaining customer records and documentation ✅ Investigating and resolving customer queries efficiently ✅ Identifying opportunities to add value and enhance the customer experience ✅ Working collaboratively with colleagues to continuously improve service standards What we're looking for To be successful, you'll need: ✔ Previous experience working within a contact centre or call centre environment ✔ Strong experience handling customer enquiries through telephone, email and LIVE CHAT (essential) ✔ Excellent written and verbal communication skills ✔ A genuine passion for helping customers and delivering first-class service ✔ The ability to multitask and work confidently across multiple systems ✔ Strong attention to detail and organisational skills ✔ A positive, solutions-focused attitude Highly desirable ⭐ Experience within insurance, financial services or another regulated environment ⭐ Understanding of FCA regulations and Treating Customers Fairly (TCF) principles ⭐ Experience working in a fast-paced, customer-focused organisation What's in it for you? 💷 Competitive salary 🏡 Hybrid working model 📈 Clear career progression and development opportunities 🎓 Ongoing training and support from experienced leaders 🏥 Excellent wellbeing and healthcare benefits 🎉 A collaborative, supportive and inclusive culture 🚀 The chance to join a business experiencing significant growth and transformation Why join? This is an opportunity to become part of a modern, innovative organisation that's redefining customer experience through technology, data and exceptional service. You'll be joining a team where your ideas matter, your development is prioritised, and your contribution will have a real impact from day one. Ready for your next challenge? If you have experience working in a call centre environment and are confident supporting customers via phone, email and live chat, we'd love to hear from you. Apply today and take the next step in your customer service career. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

Agency: CrederaJob Function: General LegalJob Subfunction: Compliance and RegulatoryJob Description: This is an exciting Lead role to manage Credera's Certification Compliance. The Compliance Lead role is responsible for operating Credera's various ISO (International Organisation for Standardisation) certifications and Health and Safety. This is a hands-on, coordinating role suited to someone early in their compliance career who wants to grow. \n You will work closely with system owners and senior colleagues to keep our certifications healthy, our documentation current, and our audits on track. You won't be expected to be an expert in every standard on day one — but you'll be organised, curious, and comfortable being the person who keeps the wheels turning. Here's what you'll do As the Compliance Lead, you'll be responsible for ensuring Credera manages all its key processes for its ISO certifications and obligations. \n It's an exciting opportunity to operationalise processes, work with senior leadership in the UK and with our parent Company Omnicom. You'll report to the UK Head of Operations. Compliance Lead Responsibilities: \n Core responsibilities \n Maintain Management System operations Across the various Management Systems (Quality, Environmental, Achillies and Service) ensure policies, procedures, registers, controls, and records remain current and audit-ready. Monitor non-conformities, corrective actions and improvement opportunities, keeping logs accurate and up to date. \n Audit operations Across the various management systems, maintain the yearly audit calendar, arrange the necessary prerequisites for audits and help management system owners prepare for audits Manage the relationships with our audit partners Prepare reporting packs and data for management reviews; capture and follow up on actions. \n Keep abreast of changes to the standards and ensure processes to ensure we adopt best practice into our management systems New Certifications and accreditations Establish the process and governance for the organisation to achieve new certifications based on business need, or leverage certifications and capabilities of the wider Omnicom Group Health & safety Coordinate H&S compliance activities — risk assessments, records, training logs, incident reporting — working under the guidance of our designated competent person. \n Help keep the organisation aligned with relevant H&S legislation and good practice. Continuous improvement & engagement Help embed a quality, environmental and safety culture by supporting staff training and awareness. Identify practical improvements to processes and the management systems themselves. Act as a friendly point of contact for colleagues with compliance questions. \n Training compliance Work with our head of Learning and Development to ensure training obligations are met in a timely manner, manage training reporting and assist in in training evolution Global engagement Work with our parent company to streamline audit operations and gain the required evidence from services they manage Who you are The successful individual will: Have experience working with, or alongside, ISO management systems specifically 9001, 14001 or 20000) — whether in a compliance, quality, operations or administrative capacity. \n Strong organisation skills and attention to detail; you can manage multiple workstreams, deadlines and document trails without things slipping. Clear written and verbal communication, and confidence working with people across all levels of the business. Exposure to internal auditing, or willingness to complete internal/lead auditor training. A proactive, problem-solving mindset and willingness to learn unfamiliar standards. Comfortable working in a global organisation with a US Headquartered parent company. \n This is what you'll get in return Training in new compliance areas to enhance your skills and learn new standards Professional membership fees paid Develop your compliance expertise in a growing global organisation with a strong supportive team around you BenefitsAlong with a great company culture, Credera provides an exceptional compensation package (41,000-60,000) including a competitive salary and a comprehensive benefit plan. \n Our consistent growth over the years and entrepreneurial environment, provides an excellent platform to embark upon an exciting career path, where your contribution really counts, and we will recognise it. With personalised development opportunities, experienced colleagues around the globe and exciting client assignments, progression can be extremely rapid for high performers. We are a social bunch of people and connect as a team on a regular basis. \n Learn moreCredera is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, and AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organisation that can scale due to our extensive footprint. As a values-led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community. We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution. \n We are part of the OPM Group of Companies, a division of Omnicom Group Inc. Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinise, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat. \n Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance. \n Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice. \n Link to Recruitment Privacy Notice: SummaryLocation: London, London, United Kingdom; Newcastle upon Tyne, Tyne and Wear, United Kingdom; Leeds, West Yorkshire, United Kingdom; Manchester, Manchester, United KingdomType: Full time

Customer Service Specialist (Temporary) Immediate Starts Available | Multiple Vacancies | | Hybrid Working | Potential Permanent Opportunities | Immediate start £15.38 per hour | Saturday once a month - Time and a Half | Bank holidays - Double time Are you an experienced Customer Service or Contact Centre professional available immediately and looking for your next opportunity? Do you enjoy helping customers, solving problems, and working in a fast-paced environment where every day brings something new? We're working with one of the UK's most innovative and rapidly growing businesses to recruit multiple Customer Experience Specialists on an initial temporary basis. These are exciting opportunities to join a supportive, customer-focused team and make an impact from day one. Not only will you gain valuable experience with a market-leading organisation, but there is also the potential for longer-term and permanent opportunities for high-performing individuals. The Role As a Customer Experience Specialist, you'll be at the heart of the customer journey, delivering exceptional service and support across multiple communication channels. Responsibilities include: ✅ Managing customer enquiries via telephone, email and live chat ✅ Providing accurate information and guidance to customers ✅ Resolving queries efficiently while delivering an outstanding customer experience ✅ Updating and maintaining customer records accurately ✅ Investigating issues and identifying the best customer outcomes ✅ Building strong relationships and creating positive customer interactions ✅ Working closely with colleagues to ensure service excellence is delivered consistently What We're Looking For We're keen to speak with candidates who can hit the ground running and bring previous customer service experience within a fast-paced environment. You'll have: ✔ Previous contact centre or call centre experience ✔ Strong experience supporting customers through phone, email and LIVE CHAT channels ✔ Excellent communication skills, both written and verbal ✔ A calm, professional and customer-focused approach ✔ Strong attention to detail and the ability to manage multiple tasks ✔ Good IT skills and confidence working across various systems ✔ A positive attitude and a genuine passion for helping customers Desirable Experience ⭐ Experience within financial services, insurance, banking or another regulated environment ⭐ Knowledge of FCA regulations and Treating Customers Fairly principles ⭐ Experience working within a high-volume customer service environment What's On Offer? 💷 £15.38 per hour 🚀 Immediate starts available 📍 Hybrid working 👥 Multiple positions available 📚 Full training and ongoing support 🌟 Opportunity to gain experience with a highly regarded, growing business 📈 Potential for permanent opportunities for successful candidates 🤝 Friendly, supportive and collaborative team culture Why Apply? Whether you're between roles, looking to expand your experience, or seeking an opportunity that could lead to something permanent, this is an excellent chance to join a business that genuinely values its people and customer experience. If you're an experienced customer service professional who thrives in a busy contact centre environment and can start at short notice, we'd love to hear from you. Apply today to secure your interview and start your next opportunity immediately. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

DUAL FUEL ENGINEERS – LONDON £43,000 basic salary + up to £2,000 annual bonus I’m currently looking for experienced Dual Fuel Engineers to join a growing team across London. If you’ve got 2+ years of live Dual Fuel metering experience and you’re looking for a company where you can settle in, develop your skills and have some long-term security, this could be worth a chat. The Job You’ll be carrying out: • Gas and electricity meter installations and exchanges • Meter maintenance and related work • Residential and commercial jobs • Customer visits across London • Working safely and in line with company and industry requirements You’ll be managing your own daily workload, so being organised, reliable and good with customers is important. What We’re Looking For • 2+ years' live Dual Fuel metering experience • Good understanding of metering safety and compliance • Full UK driving licence • Three-phase qualification is desirable • Good customer service skills • Reliable and professional approach What’s On Offer? £43,000 basic salary Up to £2,000 annual bonus – £1,000 Summer + £1,000 Winter Company van and fuel card 22 days holiday + 8 bank holidays Company pension Employee Assistance Programme First 30 minutes of travel paid each day Long-Term Opportunity What I particularly like about this opportunity is that the company is looking at the long term. They want good engineers to stay, develop and progress. There’s investment in training, opportunities to upskill and gain addi

Morena is leading the search for a Head of Applied AI Engineering to take technical ownership of a rapidly growing production AI platform. This is a hands‑on engineering leadership role for someone who has already built and operated sophisticated AI systems in production and is ready to define the architecture, engineering standards, evaluation strategy, and technical direction for the next stage of growth. You will work on agentic systems that reason across complex workflows, retrieve and maintain context, use tools, modify application state, and make decisions under real‑world production constraints. This is not a research‑only role and it is not about building simple chat interfaces. You will be expected to remain close to the code while providing technical direction across the broader engineering organization. • Design and evolve the shared platform used to build production AI agents across multiple product areas, • Define reusable foundations for agent orchestration, context construction, retrieval, memory, tool execution, state management, structured workflows, safety controls, human escalation, evaluation, observability, and model access and routing, • Give product engineers a reliable foundation for developing new AI capabilities without rebuilding the same infrastructure for every use case, • Become the senior technical owner for existing production agent systems while helping teams build new ones on top of the shared platform, • Improve the current architecture while identifying which capabilities should become reusable platform primitives, • Reason comfortably about systems where AI can perform consequential actions rather than simply generate text, • Establish how the organization measures whether an AI system is actually improving, • Build evaluation approaches combining deterministic checks, curated evaluation datasets, simulation, model-based evaluation, human review, regression testing, and production outcome analysis, • Define how changes move from offline evaluation into controlled production experiments, • Ensure major architectural or model changes are supported by evidence across quality, reliability, safety, latency, and cost, • Create a strong feedback loop between production behavior and engineering improvement, • Use failed tool calls, poor outcomes, unusual traces, incidents, escalations, and successful interactions to inform new evaluation cases, architectural improvements, model decisions, tool design, reliability controls, and platform capabilities, • Strengthen the platform as the organization learns from operating it at scale, • Define how AI systems perform actions safely in production, • Cover authorization, input and output validation, idempotency, state transitions, audit trails, recovery mechanisms, human-in-the-loop workflows, failure handling, provider resilience, monitoring and tracing, and incident response, • Operate in environments where reliability, privacy, traceability, and careful rollout matter, • Own the technical framework for choosing and operating models, • Evaluate systems based on measurable trade-offs across task quality, reliability, latency, cost, and operational complexity, • Design routing, fallback, caching, and provider-resilience strategies, • Lead experimentation with fine-tuning or deployment of specialized open-weight models where appropriate, • Set the technical direction for applied AI engineering and become a trusted escalation point for difficult architecture and production decisions, • Work closely with senior engineering, product, and domain leaders while maintaining enough technical depth to personally build critical parts of the platform, • Help grow a small, highly capable Applied AI engineering team, • Approximately 8+ years of professional software engineering experience with active contribution to production systems, • Strong fundamentals across APIs, distributed systems, databases, queues, concurrency, observability, testing, failure recovery, and production reliability, • Personally designed or shipped a meaningful AI agent or agentic system used in production, • Ideally the system did more than answer questions: multi-step reasoning, tool or service interaction, maintained context, changed application state, or operated inside a complex workflow, • Deep reasoning about agent harnesses and runtimes, orchestration, context engineering, retrieval, memory, tool design, structured workflows, state, error recovery, and escalation, • Understanding that many apparent model problems are actually problems with data, context, tools, architecture, or evaluation, • Built or meaningfully contributed to evaluation systems for probabilistic products, • Experience with evaluation dataset construction, automated evaluators, human evaluation, simulations, regression detection, noisy metrics, and offline versus production performance, • Engineering required to allow an AI system to take real actions safely, • Reasoning about authorization, validation, idempotency, auditability, recovery, state management, and escalation, • Understanding of strengths and weaknesses of modern frontier and open-weight models, • Ability to distinguish when a better model is needed versus better tooling, context, architecture, data, or evaluation, • Technical depth to lead fine-tuning or self-hosted and open-weight model work when justified, • Led a small technical team or operated as a senior technical leader responsible for direction and quality of other engineers' work, • Comfortable setting technical direction, reviewing architecture, developing engineers, raising standards, resolving disagreements, making decisions under ambiguity, and addressing performance issues when necessary, • Continues to lead from inside the engineering work, • Building internal AI platforms, SDKs, runtimes, harnesses, or tool frameworks, • High-volume transactional or customer-facing AI systems, • Healthcare, fintech, insurance, or other high-stakes domains, • Fine-tuning, distillation, or deployment of open-weight models, • Long-term agent memory or personalization systems, • Voice AI, streaming, or latency-sensitive applications, • Working directly with major AI model providers, • Building AI evaluation infrastructure used by multiple teams, • Translating AI research into reliable production systems, • High ownership in fast-moving product environments, • Difficult technical problems with small, highly capable teams, • Significant autonomy and hands-on engineering, • Direct influence over architecture and product direction, • Building systems already operating in production rather than starting from a blank slate, • Comfort moving between debugging production behavior, reviewing agent abstractions, designing evaluation strategy, writing production code, and making larger architectural decisions, • Location: London, United Kingdom (Remote), • Full-time remote position aligned with the United Kingdom, • Candidates should be based in the UK or within a compatible European time zone and able to maintain regular working-hour overlap with the London-based team, • Designed for a senior technical leader who can operate independently in a distributed environment while collaborating closely with engineering and product leadership, • Compensation: $200k–$400k/yr, plus equity, • Health-related benefits where applicable, • Paid time off, • Professional development support, • Home-office and work equipment support Highly competitive senior leadership compensation including $200k–$400k/yr plus equity. Full details discussed with qualified candidates during the Morena screening process. #J-18808-Ljbffr

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more. This is a targeted, commissioned role in our UK Direct Sales team. You will be focusing on revenue from prospects interested in Dotdigital’s suite of products and services. In addition to generating your own pipeline, you will be supported by our dedicated outbound and inbound business development representatives, with leads generated from advertising efforts, and trade shows, word-of-mouth, etc. You will drive the relationship and sale from start to finish before passing your new customer over to our Customer Success team to nurture and growth. We are looking for an Account Executive with a SME SaaS sales background (e.g. CDP, Email Service Providers, AdTech and MarTech providers, ecommerce and CRM platforms etc) and the experience to recognize buying signals and to convert prospects with a consultative approach, listening and understanding where dotdigital can help their business, coupled with negotiating and closing skills and experience. You will be expected to form trusted and high-performing relationships with your Sales Management and Sales peers, Marketing teams, Business Development teams, Technical Pre Sales, Partner Managers and delivery teams to collaborate and drive new business revenues. You will be expected to develop a deep understanding of prospects' objectives and challenges and deliver the dotdigital solution against these elements. You will be answering technical questions and handling objections, so while a background in email marketing automation is not essential, an awareness of its principles is beneficial. • Deliver against Quarterly and Annual new customer revenue sales targets., • Build and manage an active pipeline through the sales cycle to deal close, including providing accurate forecasting of Quarter revenue numbers expected to close., • Generate and identify new self-generated, sales opportunities each month using outbound channels, sales tools and strategies., • Successfully manage and coordinate between dotdigital and client stakeholders to effectively manage client expectations from initial contact to post sales handover to the onboarding team., • Track all your activity in our CRM and related tools., • Close sales opportunities at a rate that is acceptable to Sales Management., • Maintain the level of discount offered to customers to levels acceptable to Sales Management., • Respond to prospects requests for face-to-face meetings, RFIs and RFPs by writing high quality sales documents and presentations., • Accurate and timely qualification of Sales Ready Leads into Sales opportunities. Or disqualification if they do not meet the necessary criteria., • Conduct a consistently high number of high quality product demonstrations., • Develop and maintain a deep knowledge of dotdigital platform features, industry, pricing plans and service portfolio to ensure new customers are accurately sold the right solution., • Continually develop your marketing technology industry knowledge and demonstrate commercial understanding., • Proven success in a target-driven new business sales role – meeting and exceeding sales quota in a team-based environment., • Minimum 1 year of experience selling digital technology and service solutions with CDP, Email Service Providers, MarTech, AdTech, SaaS vendors, ecommerce and CRM platforms and/or related agency ecosystems, • Demonstrated experience partnering with internal marketing, Business Development teams, sales engineering, Partner Managers, and client/professional service teams to close new business., • Excellent oral, written and interpersonal skills., • Strong phone sales, negotiation, communication, and presentation skills., • A University degree is desirable., • Formal sales training is a plus., • Proven ability to build your own pipeline, • 15 mins Screening Call with Team Talent, • 45 - 60 mins first interview with hiring manager (Q&A), • 60 mins final interview which will include a 10 mins discovery role play and 15 mins presentation introducing Dotdigital and final Q&A, • Commission & bonus opportunities, • Annual leave that increases with service + option to buy more, • Christmas office shutdown (extra time off), • Enhanced parental leave & family support policies At Dotdigital, we believe in genuine conversations and authentic expertise. While AI can be a valuable and legitimate tool in many contexts, we ask candidates not to use AI-generated content or live AI assistance at any stage of our recruitment process, including applications, assessments, and interviews. We appreciate your cooperation in helping us keep our hiring process fair, transparent, and focused on real human insight. As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you. No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law. #J-18808-Ljbffr

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. We are seeking a Senior Sports Performance Specialist - UK Sports to take ownership of the performance and development of Sportradar’s UK Sports portfolio, with a primary focus on Rugby Union and Rugby League, alongside Darts and Snooker. • Take ownership of the overall performance of Rugby Union, Rugby League, Darts and Snooker across Sportradar’s trading services., • Act as the primary subject matter expert for Rugby, driving continuous improvement across both Rugby Union and Rugby League products., • Own performance across both Pre-Match and Live Odds products within the UK Sports portfolio., • Monitor, analyse and report on key trading, operational and customer performance metrics across Pre-Match and Live Odds., • Conduct deep-dive investigations into sport performance, market quality, pricing efficiency, customer outcomes and trading effectiveness., • Analyse customer and trading performance data to identify opportunities to improve odds quality, profitability, turnover, margin and customer engagement., • Lead regular performance review meetings with Tier 1 clients, presenting insights, discussing trends and gathering feedback., • Build strong relationships with key sportsbook stakeholders and become the primary point of contact for UK Sports performance topics., • Translate client feedback into clear recommendations, prioritised actions and measurable performance improvement initiatives., • Liaise closely with Managed Trading Services (MTS) teams to understand client priorities, recurring challenges and service expectations., • Work closely with Operational Account Managers (OAM) to ensure client requirements, feedback and performance concerns are understood and acted upon., • Partner with Quantitative Analytics (QA) teams to investigate model performance, market behaviour, customer profitability and pricing effectiveness., • Work alongside Product and Technology teams to identify, prioritise and deliver improvements across both Pre-Match and Live Odds products., • Define, prioritise and track sport-specific enhancement initiatives across Rugby Union, Rugby League, Darts and Snooker., • Present findings, recommendations and progress updates to senior stakeholders, clients and internal leadership teams., • Produce and maintain clear documentation relating to sport reviews, client feedback, deep-dive analysis and improvement initiatives., • Promote best practice and increase sport-specific expertise across Trading and wider business functions., • Minimum 5 years’ experience within the sportsbook, trading or sports data industry., • Expert knowledge of Rugby Union and Rugby League, including competitions, market structures, trading models and customer betting behaviour., • Strong knowledge of Darts and Snooker markets, products and customer behaviour., • Strong understanding of both Pre-Match and Live Odds trading methodologies., • Proven experience analysing sportsbook performance across turnover, GGR, margin, customer engagement and odds quality metrics., • Strong understanding of odds compilation, pricing efficiency, risk management and sportsbook operations., • Experience working with quantitative models, performance reporting, BI tools and large datasets., • Ability to translate detailed analysis and client feedback into practical, measurable improvement recommendations., • Confidence presenting findings and recommendations to senior internal stakeholders and external clients., • Strong communication and stakeholder engagement skills, with the ability to work effectively across Trading, MTS, OAM, QA, Product and Technology teams., • Experience working directly with sportsbook operators, Managed Trading Services or key customer accounts is highly desirable., • Commercially minded, with a strong understanding of operator needs and customer expectations., • Self-motivated, highly analytical and able to manage multiple priorities in a fast-moving trading environment., • A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and team-building., • Flexibility to manage your workday and tasks with autonomy., • A balance of structure and autonomy to tackle your daily tasks., • Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants., • Global Employee Assistance Program., • Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience)., • Online training videos., • Flexible working hours While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation - both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a hybrid model, with team members working in the office four days a week to build relationships, exchange ideas, and grow together. • Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations., • Two Hiring Team Interviews: Meet with the Hiring team and Hiring Manager to dive into your expertise, as also discuss team fit., • Final Steps: Receive feedback and, if successful, an offer! At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr

1st Formations is seeking a Customer Service Executive to join our fast-paced, multichannel support team. You'll be the voice of the company for founders and business owners, assisting via phone, live chat and email to ensure a smooth start and ongoing satisfaction. You should thrive in a high-volume environment, enjoy solving problems, and care about getting things right first time while adhering to regulatory and compliance requirements. #J-18808-Ljbffr

London - United Kingdom # Validation Specialist - Customer Team## Overview## Job descriptionPrima could be the place for you.Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.To help fuel that growth, we need a Validation Specialist to join our Customer Care team.This role will focus on carrying out detailed validation checks, supporting our fraud prevention efforts, and ensuring accuracy in line with market best practice.You will work closely with both the Customer Care and Underwriting teams, with particular focus on complex validations that require a high level of accuracy and judgement.What you'll do:- Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems- Using tools to identify document fraud and flag cases when relevant- Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience- Record and track validation outcomes with precision and in compliance with procedures- Escalate potential fraud cases in line with agreed processes- Collaborate with Customer Care and Underwriting to ensure compliance and service consistency- Spot trends and highlight opportunities for automation or process improvements- Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat)- Support colleagues by resolving validation related queries to provide comprehensive responses to customersWhat we're looking for:- Previous experience in a customer service or validation operations role within a regulated environment (insurance experience desirable but not essential)- Strong attention to detail with an ability to spot discrepancies quickly and accurately- Good working knowledge of document handling and validation processes- Confidence using digital tools and platforms to manage workload effectively- Clear written and verbal communication skills- Ability to work independently while collaborating with the wider team- Experience in a fraud or compliance setting desirableWhy you’ll love it here:We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.Work Your Way: Enjoy hybrid working, with a mix of home and office days. Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you. Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.Apply now.At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.Location: London - United KingdomDepartment: Customer CareJob function: Customer Care UKEmployment: Permanent Employment #J-18808-Ljbffr

Production EngineerApplylocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: R5636Group OverviewThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.LiquidnetLiquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments.Established in 1999 on the belief that there was a better way to trade, Liquidnet' journey began with a vision to create a platform that goes beyond traditional transactional models.We wanted to build a community where traders could connect, collaborate, and execute trades with confidence. Over the years, we've grown from a vision into a thriving ecosystem that empowers the buy side in ways never before imagined.We are committed to making trading more efficient, intelligent, and accessible. Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our Members.Role OverviewLiquidnet Europe Limited is looking for a Senior Front Office Support Engineer to take a leading role within the Europe Front Office Support team. The team requires an experienced, technically strong engineer who can drive operational excellence, mentor junior team members, and take ownership of complex issues across our trading platform. You will leverage deep expertise in FIX, Linux, Windows Server, DevOps, databases, networking, and cloud technologies to ensure platform reliability and performance.This is a hands-on leadership role involving complex troubleshooting across cross-platform market-leading technologies, driving automation and tooling improvements, and acting as the primary escalation point for critical production issues. You will lead projects, drive new feature implementations, oversee client migrations, and champion Liquidnet's migration to cloud-based technologies. The role also includes oversight of member user administration, OMS integration support, and trade lifecycle issues for both the MTF platform and trading desk, with a focus on root-cause analysis and preventative improvements.The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills, along with a proven ability to lead and mentor.Role Responsibilities Act as technical lead and primary escalation point for complex application support issues, driving root-cause analysis and resolution across the trading platform Lead and mentor junior engineers, fostering technical growth and ensuring knowledge transfer within the team Design, implement, and maintain automation solutions to streamline workflows, reduce manual effort, and improve operational efficiency across key business processes Own and drive projects including new feature implementations, client migrations, and cloud migration initiatives Fulfil and oversee complex client customisation requests within algorithmic trading systems and MTF platform Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues Lead the 'follow the sun' support model coordination, working closely with global teams in APAC and US Drive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insights Occasional weekend work will be required during major upgrades and out of hours testingExperience / CompetencesEssential Hands-on production support experience within a financial institution (buy-side, sell-side, venue/platform provider) Deep application support experience within a Unix / Linux environment Expert working knowledge of the FIX protocol, including complex debugging of FIX sessions and message flows Strong experience supporting and troubleshooting Windows Server environments Advanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issues Working knowledge of multiple buy-side or sell-side Order Management Systems Strong understanding of international equity market mechanics, flows, and settlement processes Proven ability to lead multiple projects simultaneously, delivering to deadlines Expert-level experience with MSSQL, Oracle and Sybase database environments, including complex query-writing and performance tuning A natural leader who relishes the prospect of supporting an expanding business and driving continuous improvement in support functions Motivated self-starter who takes ownership of responsibilities and can work autonomously, setting the standard for the team Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-making Passionate about customer satisfaction and service excellence Excellent organisational skills with the ability to prioritise under pressure Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business values demonstrated by day-to-day work ethic Analytical and disciplined approach to problem-solving, with a focus on prevention over reaction Must be a team player who actively participates in projects, mentors others, and collaborates across departments Must be flexible in relation to working hours Positive approach to the day-to-day, with the resilience to handle high-pressure production incidentsDesired Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis Proven experience applying AI or machine-learning models to optimise workflows, identify patterns, and drive intelligent automation solutions Hands-on experience with containerization technologies such as Docker and Kubernetes, including cluster management, deployment, scaling, and observability Deep practical knowledge of algorithmic trading workflows, including the behaviour, lifecycle, and risk controls of execution algos used across the EMEA markets Experience designing and supporting message-based architectures (Solace, Kafka, or similar) Practical understanding of global Listed Derivatives markets and system workflows Proven experience managing cloud-based infrastructure and services (AWS, Azure, or GCP), including architecture design and cost optimisation Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing Experience with industry-standard monitoring tools (ITRS or similar) including configuration and alert design Advanced automation experience using Python, PERL, or similar scripting languages, including building tooling for the wider team Understanding of financial regulations and reporting requirements in EMEA and Asia cash equity markets Experience mentoring and developing junior team membersJob Band & Level* Professional / 5 #J-18808-Ljbffr

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. We’re looking for an experienced AI Safety Engineer to drive the deployment and operationalization of automated moderation and guardrail systems that protect our platform and users across a multimodal space, with a particular focus on detecting and preventing abuse of ElevenLabs’ free tiers. You’ll work alongside a team of ML and full stack engineers to build production‑grade safety infrastructure from the ground up. This is a product ownership role where you’ll be responsible for end‑to‑end technical execution of our safety systems, from architecture to deployment and monitoring. You’ll bridge the gap between ML research and production‑grade systems, ensuring our safety infrastructure is robust, observable, and scalable. Design and build scalable backend infrastructure for abuse detection, deploying AI/ML models into production systems Architect robust APIs, data pipelines, and service architectures supporting real‑time and batch moderation workflows Implement comprehensive monitoring, alerting, and observability systems; establish SLIs, SLOs, and performance benchmarks Partner with ML engineers to translate research models into production‑ready systems and integrate them across our product suite Drive technical decisions and contribute vision to the safety roadmap on how the next generation of platform guardrails should be built for scale and precision. Direct experience tackling free‑tier abuse, fraud detection, or fake‑account / bot farming at scale 6+ years of backend software engineering experience building production systems at scale Strong production backend experience: distributed systems, APIs, data pipelines, and Python expertise (asynchronous Python, backend frameworks) Infrastructure & DevOps proficiency: cloud platforms (AWS/GCP), containerization (Docker/K8s), CI/CD pipelines Observability mindset with experience in monitoring tools (Prometheus, Grafana) and building observable systems Track record of taking products or systems from 0→1 with measurable impact, including deploying or working alongside ML/AI systems in production Bonus: Trust & Safety, Content Moderation, or Integrity engineering experience MLOps experience: deployment, monitoring, and versioning of ML models Experience with SQL, data analysis tools, real‑time streaming systems (Kafka, Redis), or event‑driven architectures Familiarity with React or modern frontend frameworks This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw. #LI-remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. #J-18808-Ljbffr

Join to apply for the Senior UX Writer role at J.P. Morgan We are looking for a Senior UX Content Writer to join us on a permanent basis via the Robert Walters consultancy. Your first assignment will be at JP Morgan Personal Investing. You should have extensive UX Content Writing experience and preferably with Financial services industry experience or other digital environment. J.P. Morgan Personal Investing is the UK's largest truly digital wealth manager, offering clarity and transparency to both seasoned and first-time investors as they seek to achieve their financial goals. J.P. Morgan Personal Investing now manages over £8.5bn on behalf of over 250,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. J.P. Morgan Personal Investing offers investments and digital wealth management services direct to consumers. We have three writing teams: Marketing, Insights and Content Design. Content Design are responsible for our client experience across our web and mobile app, support articles and service emails, from the moment a client starts onboarding. Content Design is at the heart of this venture, helping ensure the client experience we create meets the expectations of our users, delivers on our commercial goals and meets our compliance and controls standards. Our team are known for their straightforward, effective, concise writing and for being excellent collaborators and communicators. • Leading the Content Design phases of multiple initiatives, from new product and service design to uplifts of our existing client experience., • Collaborating productively with designers, product managers and researchers to solve problems., • Connect customer journey needs with business goals, design direction and brand guidelines to create effective, intuitive content across our end-to-end client experience., • Working closely with our Controls, Compliance and Legal team to get the appropriate approvals in place for all of your content initiatives., • Develop messaging with attention to accessibility and meaning for different audiences., • Helping to improve our processes (e.g. helping to maintain and improve our style guide, our JIRA and confluence systems, our usage of AI and LLM tools, or our ways of working with key teams), • Champion the importance of effective content design with your stakeholders., • Take responsibility for the comprehension of the content you write. You'll work with our external research partner to test that target users understand your writing and the user experiences you work on., • You are passionate about communicating clearly and making the complex simple., • You are skilled and highly experienced in developing new products and services as well as improving existing features and experiences., • You're a strong collaborator who can work across Design, Product, Engineering and Brand ensuring a consistent voice., • You can balance systematic, logical thinking with engaging storytelling., • Work collaboratively in a multi-disciplinary team of researchers, product designers, technologists and business experts to create new products and services., • You are customer-centric and commercially minded., • You have demonstrable experience improving a content team's ways of working., • Extensive experience writing and editing digital (UX) content., • Excellent communication skills, with native fluency in written and verbal English., • Experience in Figma and the Atlassian suite of software (Jira & Confluence) is desirable., • Experience in Financial Services, Banking or Investment is preferred, but not required. You will need to immerse yourself in this world with passion and curiosity., • If this sounds like an interesting opportunity to you, let's chat! Our recruitment process ensures you get everything you need to decide whether to work for one of the biggest names in global banking. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Finance, Writing/Editing, and Information Technology Industries: Financial Services, Investment Banking, and Banking Referrals increase your chances of interviewing at J.P. Morgan by 2x. London, United Kingdom We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at to discuss how we can support you. We welcome applications from all candidates and are committed to providing equal opportunities. #J-18808-Ljbffr

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high‑stakes, data‑dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script‑based support. You will triage, investigate, and make high‑signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart. Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. Operate with an ownership mindset, managing escalations end‑to‑end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack‑based escalation workflows. Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending agents down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. You're fast‑moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. You're comfortable on the phone. Many interactions start there. You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed‑of‑service metrics. Experience building workflows or automations using AI tools, not just prompting. Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage). Background in payments infrastructure (ACH, wire transfers, card networks). Track record of working somewhere that shipped product fast and expected CX to keep up. Cross‑functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. Culture that's different from a call center. Team events, in‑person offsites, and a genuine commitment to building a team people want to be part of. How Ramp Became an AI-First Company — Geoff Charles, CPO Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI Schedule & Shift Bidding - Please Read Carefully: This role is part of Ramp’s UK-based overnight coverage strategy. Team members will work a set 40‑hour/week schedule designed to support customer needs outside US business hours. Schedules may include evenings, weekends, and rotating holiday coverage, depending on business needs. Hours Expected: CX Phone Agents work a set 40‑hour/week schedule assigned through a schedule‑bid process. Work shifts will span anywhere between 7:00 AM–11:00 PM GMT, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Agents also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. This is a fast‑changing environment: Ramp’s product and customer needs evolve quickly. Success in this role requires comfort with ambiguity, strong judgment, and a willingness to learn new systems, workflows, and product surfaces continuously. You’ll help build this function: This is not just a support role within an existing system. This team is being built as part of Ramp’s broader international CX strategy, so strong operators will have the opportunity to shape processes, team culture, and how overnight coverage works as the function scales. This role is a launchpad for your career at one of the fastest‑growing companies in fintech. For candidates located in the UK, the pay range for this role is £39,000-£43,000 per year. • Flexible PTO, • Unlimited AI token usage, • Centralized home‑office equipment ordering, • Health and wellness stipend, • Budget for intra‑office travel, • Weekly coffee stipend, • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents, • One Medical annual membership, • 401(k), including employer match on contributions made while employed by Ramp, • Fertility HRA (up to $10,000 per year), • Parental leave: up to 16 weeks (80 days) at 100% pay, • Pet insuranceIn‑office perks: lunch, snacks, drinks, and more, • Relocation support to NYC or SF (as needed), • Group medical, dental, and vision coverage through Sun Life, • Life, AD&D, and disability coverage, • Fertility drug coverage (up to $4,000 lifetime), • Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay, • Employee Assistance Program and virtual care through Lumino Health, • Private medical insurance through Freedom Elite, • Virtual GP and at‑home care via eMed x Livi, • Workplace pension through Penfold, with salary sacrifice option, • Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay If you are being referred for the role, please contact that person to apply on your behalf. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice #J-18808-Ljbffr

Location: Nine Elms, London. Full time- hybrid with at least 3 days a week on site. You’ll need the right to work in the UK and be based in London. We are not able to offer visa sponsorship for this role. Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, from app users to frontline staff to store workers. We are relentlessly focused on delighting our customers. We are backed by the world's leading investors, and our team has scale-up and exit experience at companies such as Amazon, Deliveroo, Tesco, Stuart, and Just Eat. If you're ready to help build the world's most customer-focused company, get in touch. • Creating Magic, • Taking Ownership, • Raising the Bar, • Winning Together, • Delivering with Speed We don't just build software. We build intelligent systems. From AI-assisted development workflows to LLM-powered product features, we expect every engineer to embrace and actively shape how AI changes what we ship and how we ship it. If you're the kind of engineer who gets excited by what's possible when agents, models, and great product sense meet, you'll feel at home here. Join Zapp and take full lifecycle ownership of the apps our customers use every day. We're building a world-class experience across iOS, Android, and web, and you'll help us get there. Quick commerce moves fast and lives in the real world. AI is changing how we build it. That's the part we love. We need engineers who are curious, energetic, and thrive at the front line of both. • Build a world-class customer experience across the stack. Ship across backend, web, and infrastructure, and into mobile when features cross over., • Bring AI into how we build. Use AI in your daily work. Share patterns that help the team move faster, and learn from what others discover., • Help shape AI in our product. AI features in our app are still early. Spot the customer moments where AI can create magic, prototype them, and bring them to life., • Own delivery end-to-end. Pick up a problem, design the solution, ship the work wherever the feature lives, and see it through to production., • Own on-call. Be on the rotation, and stand behind what you ship in production., • Keep production fast and trusted. Watch latency, harden release processes, and protect what customers rely on., • Raise the bar for the team. Contribute to architectural discussions and the patterns that shape our codebase. Lift the people around you., • Senior engineering experience. 5+ years building production software., • Full-stack range. Comfortable across backend, web, and infrastructure., • Strong fundamentals. Confident with TypeScript, GraphQL, and SQL. At home in NestJS (or a similar Node.js framework) and React., • Cloud and DevOps minded. Comfortable across GCP or a similar cloud, CI/CD, observability, and modern infrastructure tooling., • Use AI daily. AI assistants are part of how you build. You bring back patterns that help others get more out of them too., • Think product, not just code. You measure your work by what changed for the customer, not the lines of code shipped., • Production minded. Solid grasp of API design, observability, scaling, reliability, and security., • Care about craft. Clean APIs, attention to detail, and how the system feels to work in., • Comfortable in uncertainty. You move forward when the path isn't clear, instead of waiting for someone to define it., • Test as you build. Automated tests are how you ship code you trust., • Passionate about execution. Curiosity, energy, and a habit of moving things forward., • Excellent communicator. Clear in how you write and speak, and you love sharing what you learn., • NestJS. Our backend is a NestJS service, and you'd feel at home when features need backend work., • React Native. Our apps run on React Native and Expo. You'll touch them when features cross stack boundaries., • GraphQL Federation. We run a federated gateway across multiple subgraphs, and federation experience makes schema and subgraph work easier., • Distributed systems at scale. Event-driven patterns, async processing, real-time data flows., • Infrastructure as code. Terraform, Kubernetes, or similar., • Quick commerce or similar domain. Logistics, on-demand delivery, or another real-time, high-throughput customer-facing environment., • Need a fully defined process and a large, structured team to do your best work., • Chase technical perfection at the expense of what the customer actually needs.Stall when the path forward isn't clear, or wait to be told what to do., • Want to stay strictly inside your specialty and avoid unfamiliar parts of the stack. We aim to make our process clear, respectful of your time, and a real two-way conversation. • Stage 1 - Intro call (30 min). A short chat about your background and a chance for us to tell you more about Zapp, the team, and the role., • Stage 2 - Technical interview (90 min). Live coding with full access to any AI tooling you'd normally use, and we'll send you a boilerplate repository in advance so you can focus on the problem, not the setup., • Stage 3 - On-site interview (2 hours, in person). A visit to our office: one hour of system design, and one hour with senior leadership on how you work, what you care about, and how you align with our Leadership Principles., • Stage 4 - Offer. We verify your right to work in the UK and complete reference checks before the contract. • Equity package, depending on experience., • Zapp Credit for testing the Zapp service and experience, • 25 days of holiday per year, plus all bank holidays., • Private health insurance., • Enhanced sick pay and maternity or paternity leave. #J-18808-Ljbffr

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Fin, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be. In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best‑in‑class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft. If you have a deep passion for interaction design, product thinking, and pixel‑perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you. We’re looking for a world-class IC designer who: • Has shipped complex, high-quality software products., • Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences., • Balances speed and detail—knows when to move fast and when to obsess over the last 1%., • Thinks end‑to‑end—from big‑picture systems thinking to the smallest interaction detail., • Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…)., • Has taste. You know what great design looks and feels like, and you push to get there., • Can tell a compelling story—articulating your decisions with clarity and conviction., • Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do. This role is not for you if: • You prefer strategy, research or system design over execution—this is a craft‑heavy role., • You need a lot of direction or structured processes—you should thrive in open‑endedness and ambiguity., • You don’t obsess over details—we’re looking for someone who sweats the pixels., • You primarily work on marketing sites—this role is about designing deep, functional software experiences. What you’ll be doing: • Owning end-to-end design for high‑impact product areas from concept to execution., • Defining new interaction patterns and design paradigms for Fin, our automation, and AI‑powered tools., • Sketching, prototyping, and testing ideas at different fidelities to validate decisions., • Working closely with engineers and PMs to define problems, move quickly, and deliver high‑quality solutions., • Maintaining high standards of craft while balancing speed and execution., • Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin. You’ll know you’re successful if: • You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste., • You’ve shipped product with major business impact. The areas you own are visibly better because of you., • You operate autonomously. You don’t need direction—you see what needs to be done and do it., • Engineers love working with you. Your designs are considered, clear, and easy to implement., • Your peers trust your judgment. When you push for quality, people listen. We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit for you. If you’re driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through ourcore values . Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. #J-18808-Ljbffr