Customer Care Specialist
Duties:
Provide exceptional customer service and support to clients
Handle incoming customer inquiries via phone, email, and chat
Resolve customer issues and complaints in a timely and professional manner
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to address customer needs and ensure customer satisfaction
Identify opportunities for upselling or cross-selling products or services
Negotiate with customers to reach mutually beneficial solutions
Stay up-to-date on product knowledge and industry trends