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We are looking to add a member to our fast-growing team! The Guest Experience Executive role is a fast-paced one. You'll be working along with the rest of the team to ensure that the properties we manage are well looked after and that our guests have a great experience during their stay. What's the Guest Experience Manager role about? - Checking in guests: Meet our guests on their arrival and have a chat with them. Where are they from, what brings them to London, what are your favourite restaurants in the area... Show them how everything works and be there for them if they have any requests. - Communicate with guests: Both through e-mail and phone calls, you will be in constant touch with our guests from Airbnb, Booking, Expedia, VRBO... We're present in all of the major OTAs and some niche ones! - Upping your tech skills: At Nestor, we are tech-oriented - you will be using different tools and will have to learn processes that will test you! - Staying active: Different properties at different locations - get your steps in effortlessly! 24.000 / year - 33 days off per year + your birthday (34) Department: Reservations Customer Service Reception Telephone Operator About you - Applicants that would like to have a career in hospitality and grow within the company - Second language is a plus, but not a requirement - Computer skills is a must - Very well-written and spoken English - Able to work weekends Language required: English. The company Nestor is a rapidly growing hospitality management company renowned for providing exceptional short-term rental experiences across a diverse portfolio of properties. With a focus on delivering unparalleled comfort, convenience, and personalised service, Nestor caters to travelers seeking the comforts of home during their journeys. From luxurious apartments to cozy cottages, we offer a wide range of accommodation options to suit every preference and budget. Backed by a team of dedicated professionals committed to excellence, we ensure seamless stays for guests, while also maximising returns for property owners through effective management strategies. Embracing innovation and a customer-centric approach, Nestor sets the standard for quality and reliability in the hospitality industry. Join us in redefining hospitality and making every stay unforgettable.

🌟 Join Our Food Cart Team! 🌟 Are you passionate about great customer service and love working in a fast-paced food environment? We’re looking for a friendly and energetic team member to join our food cart, working 5-6 days a week. What You’ll Be Doing: ✅ Preparing fresh, delicious food (toasties, soups, smoothies, juices) ✅ Serving customers with a smile and ensuring a great experience ✅ Maintaining high hygiene and cleanliness standards ✅ Helping with day-to-day operations to keep things running smoothly What We’re Looking For: ✔️ Previous experience in a café or food service role (barista experience is a bonus!) ✔️ A positive attitude and great communication skills ✔️ Someone who enjoys engaging with customers and making their day better ✔️ Reliable, hardworking, and a team player This is a fun, hands-on role with a great opportunity to be part of a growing food business. If you love good food, and creating memorable experiences for customers, we’d love to hear from you! 📩 Apply now and let’s chat!

Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

We are looking for someone with experience in working in the kitchen for our busy café in South West London! Black Rabbit Cafe is an independent specialty coffee and eatery in the heart of Chelsea, we are just few minutes walk from West Brompton Station. We believe that we can weave a fabric of positive relationships an experiences with our customers passionately serving exceptional food and beverages while promoting authentic connection, inspiration and community engagement. On our food menu we serve breakfast, brunch and lunch. The role: - Part-time Duties: - Availability Mon to Sun - 6:30 to 16:30 - Opening, closing, and cleaning procedures - Baking and food preparation - Making food as per orders - Serving food - Washing up and managing kitchen stock - Being able to work on your own. (small kitchen) - Daily health and safety checks Only apply if you are: 1. Excellent with customers – enjoy getting to know regulars, like to chat and smile. 2. Have attention to detail – we want to work with people who strive to be the best. 3. Professional – someone who takes pride their work, reliable, on-time. 4. A learner – someone who is curious, who asks a lot of questions and likes 5. A minimum of 1 year experience working in the industry.

We’re on the hunt for part-time legends to join the Northcote Saviour squad as Bartenders and Wait Staff. If you’ve got charm, hustle, and the skills to keep the vibe strong, we want to hear from you. What You’ll Be Doing: • Serving up drinks and dishes with style and a smile. • Keeping the good times flowing – whether it’s behind the bar or on the floor. • Delivering top-notch service that has customers coming back for more. • Keeping the place tidy, stocked, and running smooth. • Working with the team to make every shift a banger. What We’re Looking For: • You’re outgoing, friendly, and know how to chat with anyone. • Experience in hospitality is a plus, but the right attitude is what matters. • You thrive in a fast-paced environment and stay cool under pressure. • Reliable, hard-working, and always ready to jump in when needed. • Flexible availability – evenings and weekends are your time to shine. What You’ll Get: • Competitive pay and tips to sweeten the deal. • A fun, buzzing work environment with a supportive team. • Training and development opportunities – we’ll help you level up. • Discounts and perks, because we look after our own.

We’re Hiring at The Salad Kitchen! 🥗🎉 Want to be part of a growing team that’s all about fresh food, good vibes, and hard work? We’re looking for friendly, fast, and organised people to join us at The Salad Kitchen! Whether you're in Bank, Old Street, Farringdon, Mayfair, or Canary Wharf, we’ve got spots available. Here’s the deal: Part-Time position (up to 20 hours/week) Full-time position (up to 40 hours/week) Monday to Friday (yep, weekends off!) Salary - up to £13.15 per hour What you’ll be doing: - Serving up delicious food and drinks to our lovely customers - Keeping the kitchen clean and organised (you know, team effort stuff) - Helping out wherever needed (team players = happy kitchen!) - Making sure everything runs smoothly with a smile What we’re looking for: - Fast, friendly, and organised individuals who love working with a team - No experience? No worries! We’ll train you (but if you’ve got experience, even better!) - A positive attitude and a passion for making people’s day better - Creative input? Heck yes, we welcome it! Bring your ideas to the table. Why work with us? You get to work with a great group of hardworking people. We’re growing fast, so there’s room for you to grow with us! Weekends are yours to enjoy (because who doesn’t love time off?) If you think you’d be a great fit, send us your details. If you pass the phone interview, we’ll invite you in to meet the manager and chat more. Ready to join the fun? Apply now! 🌱