Senior Sales Advisor
3 hours ago
£45000–£55000 yearly
Full-time
London
Senior Boutique & Client Experience Advisor London | Full-time Reports to: London Boutique & Operations Manager Arabic speaking preferred The Role Nada Ghazal Fine Jewelry is an independent fine jewelry house founded in Beirut, with its London home in Belgravia. We are looking for a Senior Boutique Sales Advisor to play a key role in delivering an exceptional client experience while driving boutique sales and developing long-term client relationships. This is a senior, hands-on client-facing position for someone with strong luxury sales experience, excellent clienteling skills and a genuine understanding of high-touch, relationship-led selling. Client Experience & Sales - Deliver an exceptional, highly personalised experience to every client. - Lead private appointments and confidently guide clients through the collections and bespoke offering. - Drive personal sales performance and contribute to boutique targets. - Develop long-term relationships with existing, prospective, UHNW and VIP clients. - Identify opportunities for cross-selling, repeat purchases and client development. - Build and maintain a strong personal client pipeline. - Follow up thoughtfully and consistently after appointments, purchases and client interactions. Clienteling & CRM - Develop and maintain strong client relationships through proactive clienteling. - Engage clients around new collections, relevant pieces, special occasions and appointments. - Keep client profiles and interactions accurately updated. - Share relevant client insights and opportunities with the Boutique & Operations Manager and Marketing team. - Support client re-engagement and outreach initiatives. Appointments & Events - Prepare thoroughly for private, bespoke and VIP appointments. - Support private previews, launches, dinners, trunk shows and other client events. - Host clients and guests with warmth, discretion and professionalism. - Follow up with clients before and after events to develop relationships and sales opportunities. Boutique - Maintain the highest standards of boutique presentation, product handling and client service. - Support the Boutique & Operations Manager with daily boutique responsibilities and floor coverage. - Follow all security, stock handling and operational procedures. - Support stock movements, client collections and deliveries when required. - Represent the house and its values at all times. The Person We are looking for someone who is: - Experienced in luxury sales, with a proven track record in a high-end client-facing environment. - Minimum 5 years’ experience in luxury sales, ideally within fine jewelry, luxury fashion or another high-value luxury category. - A strong relationship builder with excellent clienteling skills. - Naturally warm, polished and confident with discerning and UHNW clients. - Commercially minded, ambitious and motivated by achieving results. - Highly organised with excellent attention to detail. - Comfortable working independently within a small, entrepreneurial team. - Passionate about jewelry, design and exceptional client experience. Fine jewelry experience is highly desirable. Arabic is highly desirable.