CARLTON HOTEL

About the job Company Description The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe! Job Description What you’ll do… We’ve got a popular bar and restaurant, so the role is very varied but here’s an overview of what we see you doing in this role… Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries Working with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions Qualifications What we’re looking for… Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat Previous experience in hospitality is an advantage but not a must People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get stuff done You’re up for doing things differently and trying (almost) everything once If we got stuck in a lift together we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What’s in it for you… Competitive salary 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders. Treat yourself once in a while with lots of retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Goes without saying, but we’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with one of our partner charities. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Reception The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

Job Overview: We are seeking a highly motivated and experienced Assistant General Manager who will act as the General Manager for our vibrant restaurant in Covent Garden, London. This role is ideal for a hands-on leader with a passion for hospitality, strong operational skills, and a commitment to excellence. The position requires availability during weekends and evenings. Key Responsibilities: Lead, motivate, and manage the front-of-house team, ensuring exceptional service standards. Oversee staff recruitment, training, and scheduling, while managing performance and fostering a positive team environment. Act as the General Manager, overseeing all aspects of daily operations, including inventory management and health & safety compliance. Ensure smooth service during peak hours, particularly on weekends and evenings, maintaining company policies and standards. Uphold customer service excellence, addressing escalated issues and engaging with guests to ensure satisfaction. Monitor financial performance, assisting in budget management, cost control, and financial reporting. Collaborate on marketing efforts, driving traffic and sales, and building relationships with local businesses. Experience: 3-5 years of management experience in a high-volume restaurant or hospitality environment. Proven leadership experience with a strong track record of managing large teams. Skills: exceptional customer service Strong leadership and interpersonal abilities. Excellent organizational and multitasking skills. Financial acumen, with experience in budget management and cost control. Exceptional customer service skills and attention to detail. Other Requirements: Charismatic & bubbly Must be available to work weekends, evenings, and holidays. A passion for food, drink, and delivering memorable dining experiences. Perks & Benefits: Competitive Salary: £OTE 60k+ (inc service charge) plus performance related bonus scheme Meals: Complimentary during shifts. Discount: 50% off the total bill at other restaurants within the company. This is a fantastic opportunity for a dedicated hospitality professional looking to take the next step in their career. If you have the drive, experience, and passion for delivering excellence, we would love to hear from you! Job Types: Full-time, Permanent Pay: £55,000.00-£60,000.00 per year Benefits: Company pension Discounted or free food Employee discount

We’re looking to recruit a brilliant Floor Manager to join the Darwin Brasserie team at Sky Garden. Darwin is our rooftop all-day restaurant inspired by the very best of British. Laid-back but luxe, the space is inspired by nature and understated décor which allows the food – and incredible view – to do the talking! The ideal candidate must have experience as a Floor Manager or Team Leader within a similar quality led, high volume, fast paced dining environment and be used to dealing with high volumes of guests. You’ll need to be smart in all senses, charismatic, engaging and able to lead a team of up to 75 staff. We're a very busy restaurant - this role is not for everyone.

Job Summary: The Management Team plays a crucial role in overseeing the daily operations of the food and beverage department within the restaurant and bar setting. The position requires a blend of leadership, culinary knowledge, and exceptional customer service skills to ensure that guests receive an outstanding overall experience. The supervisor/manager will manage staff, coordinate kitchen and bar activities, and maintain high standards of food/drinks production and presentation. Responsibilities: - Supervise and coordinate the activities of kitchen/bar staff to ensure efficient food/drink production and service. - Assist in the preparation of drinks, ensuring adherence to recipes and quality standards. - Train, mentor, and develop team members to enhance their skills and performance. - Monitor inventory levels and assist with ordering supplies as needed to maintain operational efficiency. - Ensure compliance with health and safety regulations, maintaining cleanliness and organisation in the kitchen area. - Collaborate with management to plan menus that meet guest preferences while optimising cost efficiency. - Address guest inquiries and concerns promptly to ensure the highest level of satisfaction. - Assist in managing budgets, controlling costs, and implementing strategies for profitability. Skills: - Strong leadership abilities with experience in team management within a hospitality environment. - Proficient in bar operations, including cocktail preparation techniques and pre-batched drinks production processes. - Excellent communication skills for effective interaction with staff and guests alike. - Ability to work under pressure in a fast-paced environment while maintaining attention to detail. - Knowledge of health and safety regulations relevant to food handling and preparation. - A passion for hospitality with a commitment to delivering exceptional guest experiences. - Previous experience in a supervisory role within a high-end cocktail bar or members’ club setting is advantageous. This role is ideal for individuals who are enthusiastic about luxurious night-life and possess the drive to lead a team towards success in delivering outstanding food and beverage services.

About the job At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground. Hey Sunshine, You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music and the heartbeat of our . Tucked away down a narrow London lane, our Ruby Stella takes her name and inspiration from one of the neighborhood’s historic literary lights: Charles Dickens. With Farringdon’s rich history as a creative hub, with jewelers and bookbinders in mind, we set to work creating a cosy, bookish space. Our Ruby Stella and her 153 rooms are within strolling distance of the shops and theatres of the West End, along with historic sights like St Paul's Cathedral and the Tower of London. We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Join us and make it your own story Trust us, you won't get bored, as you: lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model ensure effective duty and holiday schedules as well as smooth work processes, like to think ‘out of the box’ and critically questioning existing processes take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means live the Ruby Spirit and take care of the execution of our internal styles and quality standards support your Hotel Manager in recruiting the best talents and thus build a strong team handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE) ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, other legal regulations ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions We've been waiting for you, since you have/are: completed professional training in the hotel industry and/or hold a degree in hospitality or business administration experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy good knowledge of POS, PMS, and business management. a motivating and charismatic leader and with your authentic and loyal nature both team lead and team player a warm and welcoming personality and your communication skills allow you to shine in every interaction a knack for charming guests, with a hands-on mentality to match fluent in English What's in for you? That's how we groove: your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us? better together – at work, during team events or just because it’s Monday 😉 sip, snack, repeat - with your Ruby F&B-Credit no more excuses – we support your sports program LEGEN...wait for it...DARY staff rates - for you and your travel buddy no matter how you get to work – a mobility allowance comes on top take it to the next level – secure yourself some extra cash through talent scouting, positive reviews and an individual bonus agreement level up your game – trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it Where have you been so long? Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players. Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story. Diversity, Equity & Inclusion We believe that... ...you can love whoever you want to ...you should decide for yourself whether and with which pronouns you would like to be addressed ...you can be proud of your heritage and culture ...you don't have to justify your religion or world view ...you are good, just as you are and make our team and Ruby's diversity unique We can't deal with: isms Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here. If you want to know what to expect, listen to Ang from our Cluster in London. You can find even more Ruby Stories here: src="https://www.youtube.com/embed/fpDqlb9naAU?si=TTyuYi3CxUBur-iv" width="100%" height="350"> Department: Room Division Management Language required: English. The company We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. For us, luxury means uncomplicated comfort instead of formalities. Inspiring people instead of beautiful facades. Soul and character instead of glossy surfaces. For us, lean means not having to pay for anything you don't need or want. Simply leaving away the unimportant. In hotels, located in the heart of the city, we don't need a restaurant or room service. Instead, we want a casual bar that is open around the clock. We don't need huge rooms, since luxury is also possible in a small space. But we want that everything got its place and the most important things to work perfectly: Being connected, sleeping, freshening up. Diversity and being different is important to us, which is why we strive for a team where the most diverse bunch of people can find their place. With us, you should be yourself. Everyone brings their own rhythm and their own melody. This is how our unique groove comes to life. Did we mention, that we love music? As a team, we want to be the best at what we do. And we like to walk off the beaten path to do so. We enjoy what we do and don’t take ourselves too seriously. We prefer talking as equals with each other as well as with our guests, instead of hiding behind titles and formalities. We’re all united in our wish and goal: to give everyone – employees, guests and clients – the feeling of having arrived, where the real heart of the city beats. We’re not looking for a perfect CV, but rather a personality, which fits to our team. Sounds interesting? Apply now. Join us and make it your own story!

WHY BLACKLOCK All our restaurants have been voted in the Top 100 restaurants in the UK but, most importantly, are happy places to work that put our people first. We focus on building meaningful careers for our teams whilst serving the very best of British produce alongside genuine hospitality from people who care. As a certified B-Corp, we aspire to create an inclusive environment where everyone can be true to themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives, which in turn elevates our philosophy even further - to ensure that Everyone leaves happy, including you!! OUR OFFER TO YOU At Blacklock, our team’s welfare and happiness always comes first. We value the importance of work-life balance and here are some of the benefits and welfare that we offer to our team members: Blacklock Experience-for-two at one of our restaurants to celebrate passing your probation 1,3,5 year anniversary gifts including a weekend away and fully paid sabbatical to celebrate your bigger mile stones with us! 50% off food in all our restaurants (up to 4 people) 30 days' holiday (28 statutory plus an extra day on your birthday and company holiday for Blackstock) Enhanced maternity, adoption, and paternity leave Charity day – we’ll pay you while you help others (optional volunteering day each year) Christmas and New Year’s Day off (we are closed 24th-26th Dec and 1st Jan) Family meal and soft drinks when at work Cycle and Tech Schemes, 'Extras' Discounts Cost price chops and wine 2 days paid Paw-ternity to look after your first puppy Free mortgage advice Face-to-face counselling support, legal advice and hardship grants through our Employee Assistance Programme We’ll invest in your training and development and help you set a clear career path for a promotion Last but not least, we have awesome team parties including Blackstock, our annual company festival! YOUR ROLE AS A BAR MANAGER We are looking for an experienced Bar Manager with outstanding hospitality and leadership skills to join us at Blacklock. Someone who is people focused, passionate about what we do and how we do it, and genuinely cares about the experience of guests and our team alike. Some of what will be expected from the role: Lead from the front: Own the bar operation, run smooth and energetic shifts, and create the atmosphere we’re known for. Grow a brilliant team: Recruit, train and develop a high-performing bar team, championing wellbeing and progression. Deliver great hospitality: Keep our drinks specs sharp, our service tighter, and guest experience consistently exceptional Own the drinks: Be our go-to drinks expert, leading tastings, training, and seasonal menu rollouts. Performance & people: Support with ER, reviews, recognition, and developing future leaders. Stay sharp on compliance: Ensure food safety, health & safety, allergen and licensing standards are always spot on. Keep it sustainable: Drive our B-Corp goals and promote planet-friendly practices every day. Watch the numbers: Monitor GP, stock, labour and wastage to keep things efficient and on budget. Build Local Links: Connect with nearby businesses and the community to grow our reach and reputation. Create the Blacklock ambiance: From lighting to playlists to pour quality, make the bar feel like the best seat in the house. If you like the sound of what you’ve read and reckon Blacklock could be your kind of place, we’d love to hear from you!

Tucked away behind Victoria Street and only minutes away from St James’s Park and Victoria station, Chez Antoinette Victoria adds to the neighbourhood’s vibrant French restaurant. An oasis of calm locals would prefer us to keep a secret. “We wanted to create a canteen for the locals and provide the business community with a new dining-room” Jean-Baptiste Noel, JB, co-owner. Chez Antoinette Victoria draws inspiration from the beloved Parisian cafés, combined with a blend of Lyon’s famous guinguettes, reinterpreting classic dishes treating fresh seasonal ingredients with a modern sensibility. We have a fantastic and exciting position for a dynamic, driven and enthusiastic Restaurant Manager to join our restaurant. We are looking for the right person to become the heart of the restaurant and be part of the Chez Antoinette family. This French Bistro located at the centre of Victoria has developed a reputation through the years for its high quality service and offer. It has grown continuously and always managed to beat expectations, you could be the one to take it to the next level. The understanding of the French culture and friendly customer service is essential. At Chez Antoinette we offer a high quality yet simple product in a busy environment. What we are looking for: - To be passionate about great food, quality service and hospitality - Promote good working relationships throughout the team - Ensure the efficient and smooth running of the Front of House - Ensure the training and knowledge are kept to standard and team efficiency is high - Have a great knowledge of busy brasserie services in a fast-paced environment - Ensure high standards of personal performance, hygiene, appearance and cleanliness at all times - Take responsibility for the management and supervision of the health and safety. - Assist the General Manager in overseeing daily restaurant operations - Ensure compliance with food safety and sanitation regulations - Manage inventory and order supplies as needed - Provide excellent customer service and address customer concerns or complaints - Assist in creating and implementing staff schedules - Collaborate with the General Manager to develop and implement strategies to increase restaurant sales and profitability - Maintain a clean and organized restaurant environment Qualifications: - Previous experience in Management role, preferably in a restaurant or hospitality setting - Strong knowledge of food safety regulations and best practices - Excellent leadership and team management skills - Ability to multitask and prioritize tasks effectively - Strong communication and interpersonal skills ** **In return: - You can look forward to working with a dedicated team - You will receive a competitive salary and 28 days holiday - Free staff meals At our restaurant, we value teamwork, leadership, and providing exceptional service to our customers. As Restaurant Manager, you will play a crucial role in ensuring the smooth operation of the restaurant and maintaining high standards of food quality and customer satisfaction. We offer competitive pay, opportunities for career advancement, and a positive work environment. If you are passionate about the restaurant industry and have the necessary skills and qualifications, we would love to hear from you. Apply now to join our team!

Following a successful pop-up, chef owners Jack Croft and Will Murray officially launched FOWL in October 2023, which can be found just around the corner from their flagship restaurant Fallow St. James’s. FOWL restaurant celebrates the nation’s favourite bird through an all-in, beak-to-feet menu concept, with the addition of monthly specials brought to you in collaboration with an epic line up of foodie icons! Offering both indoor and outside dining, FOWL is open for Lunch, Dinner & Cocktails. As Restaurant Manager, you will be at the heart of daily service operations. Working closely with the Assistant General Manager, you will lead the front-of-house team on the floor, ensure a smooth and dynamic service, and help cultivate a culture of excellence, sustainability, and collaboration. This is a hands-on leadership role for someone who thrives in fast-paced, high-quality environments. Key responsibilities: - Support the Assistant General Manager in managing day-to-day operations with precision, efficiency, and warmth. - Lead and motivate the front-of-house team during service, ensuring every guest has an exceptional experience. - Uphold Fowl’s high standards of hospitality, consistency, and attention to detail. - Assist with scheduling, rotas, and floor plans to ensure optimal team performance. - Contribute to recruitment, onboarding, and continuous staff training and development. - Help manage stock, suppliers, and deliveries, ensuring the highest quality and minimal waste. - Ensure compliance with all health, safety, licensing, and hygiene regulations. - Play a key role in implementing and upholding sustainable practices throughout operations. About you: - Proven experience as a Restaurant Manager in a high-quality, fast-paced restaurant. - Strong floor presence with natural leadership skills and a guest-focused mindset. - A genuine passion for hospitality and sustainability. - Excellent communication and organizational abilities. - Confidence in managing service, solving problems on the spot, and keeping a cool head under pressure. - Familiarity with budgeting, stock control, and basic financials is a plus. - A team player with the ability to inspire and support colleagues at all levels. The benefits: - Competitive salary. - Career progression. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses. - Wellbeing initiatives. - Reward and recognition schemes. - Free welcome lunch for you and a guest. - 50% restaurant discounts across the group. - 25% Friends and Family discounts. - 50% discount on company retail. - Supplier trips, staff parties and team socials. - Staff meal during your shift. - Increased holiday entitlement after three years employment. - Enhanced parental leave (after one year’s employment). - Sabbaticals (after three years employment). - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At FOWL, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.