Hybrid Resi - Fulham

Job Title: Operations Team member - Serviced Apartments Operations Location: London (Field Work, Multiple Locations) Type: Full-Time Job Salary: Competitive, Visa Sponsorship Available for Suitable Candidates About Us: We are a professional and agile company experiencing rapid growth in the serviced apartments sector. Our dynamic and fast-paced environment offers significant growth opportunities for motivated individuals. Join our team to gain valuable hands-on experience in property management and hospitality operations. Responsibilities: Property Management: Assist in managing operation tasks, ensuring high standards of client service across multiple sites. Guest Services: Assisting guests with daily tasks as requested, conducting check-ins personally if needed, including after-hours and weekends as required. Feedback Monitoring: Monitoring guests feedback and performance data to enhance engagement and retention. Complaint Management: Handle guest and owner complaints effectively to ensure consistent satisfaction. Inventory & Quality Control: Conduct regular inventory checks and quality control assessments. Vendor Coordination: Work with key vendors and manage cleaning personnel to maintain high service standards. Field Work: Deliver stocks from storage to different locations, travelling across London (East, West, South, and North). Maintenance Tasks: Perform regular maintenance jobs, including preventative maintenance. Inspection & Safety: Inspect apartments and equipment for maintenance needs, safety, and functionality. Follow safety protocols when handling hazardous materials. Safety Culture Reports: Complete safety culture reports on the same day as guest check-outs to ensure immediate and accurate documentation. Record Keeping: Maintain accurate records of maintenance activities and manage orders for parts and supplies. Health & Safety: Support compliance with health and safety regulations and assist in developing environmental policies. Requirements: Educational Background: Degree in Hospitality or a related field. Skills: Strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. Availability: Willingness to work weekends and travel frequently across London Experience: No prior experience required; comprehensive training will be provided. Personal Traits: Must be adaptable and able to perform fieldwork. Additional Information: This role involves approximately 90% fieldwork and requires frequent travel across various locations in London. Visa sponsorship is available for suitable candidates who meet the job requirements.

The Pachamama family is proudly delivering an exceptional guest experience at the venues in central London. Each restaurant concept is built to be a space where guests can enjoy offerings from diverse locales, in an environment that takes them away on a culinary journey. As an experienced Head of Maintenance , we trust in your ability to step into our vibrant restaurant environment as we are seeking a highly experienced and motivated Head of Maintenance to oversee and enhance the maintenance operations of our facilities and equipment, ensuring optimal performance, safety, and efficiency.We hope that you will contribute to our mission of introducing inspiring hospitality concepts to the London restaurant scene and across the globe. Our philosophy is to do it our way and make the impossible possible. Key Responsibilities: - Develop and implement maintenance policies, procedures, and standards. - Create and manage the maintenance department budget, including forecasting expenses and tracking expenditures. - Oversee the maintenance and repair of all machinery, equipment, and facilities. - Ensure that all maintenance work is carried out in a timely and efficient manner. - Develop and maintain a preventive maintenance program to minimise downtime. - Address any potential safety hazards or regulatory compliance issues immediately. - Develop long-term maintenance strategies to support the company's operational goals. - Manage relationships with external vendors and contractors, including negotiating contracts and ensuring work meets quality standards. - Oversee the procurement of maintenance supplies, equipment, and services. - Ensure documentation is up-to-date and accessible for audits and inspections. - Prepare and present regular reports on maintenance performance, including key metrics such as downtime, cost, and efficiency. - Stay updated on industry trends, technologies, and best practices to ensure the maintenance department remains efficient and effective. For the Head of Maintenancerole, we offer the following benefits and opportunities: - Attractive annual salary based on your skills and experience. - Referral scheme with a £300 bonus for a successful candidate. - Complimentary breakfast, lunch, and dinner for all employees. - Generous staff discount at all group's restaurants. - Hospitality Rewards scheme for discounts on retails, gyms, eating out, cinema etc. - 28 days of holiday, ensuring a balanced professional and personal life. Other benefits include: - A friendly and positive work environment fostering respect and teamwork. - Psychological, financial and legal support available through our Employee Assistance Programme (EAP). - Salary paid monthly -- on the last Friday of each month. - Emergency advance payments available in exceptional circumstances. If this sounds of interest to you,** please apply**. Join the family and grow with us at Pachamama Group! This is your chance to be a part of something extremely exciting as we are planning great openings in the near future.

Greet guests warmly and take orders accurately. Provide excellent customer service with a positive attitude. Assist in food preparation, following recipes and portion sizes. Maintain cleanliness and organization of the dining area, kitchen, and restrooms. Collaborate with team members to ensure smooth operations. Restock supplies and assist with inventory management. Follow all restaurant policies, procedures, and safety standards.