The Karaoke Hole

14 years ago Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pizza Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on… Nowadays we have over 20 award-winning pizzerias across the UK, we’ve got our own Pizza Academy where we run training workshops every day, and we’re also a BCORP - something we’re extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day. At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives; which creates proper happiness, just like our pizzas do! We work hard because we think pizza makes people happier. As a Restaurant Supervisor you’ll be a specialist in creating lasting pizza memories, amazing pizzeria vibes, for every guest to leave with a full belly, and already planning their next visit. Your responsibilities will also include; • Health & Safety., • Shift running., • Stock management., • Team training., • Food quality., • Customer feedback., • ‘Push Yourself’ because we believe learning new skills and coming out of your comfort zone will help us improve as a team., • ‘Be Yourself’ means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work., • ‘Respect Others’ because everyone is welcome at Pilgrims and we’re committed to creating an inclusive environment where people feel they belong., • Over 200 people said the thing they love most about working at Pilgrims is their team., • Over 100 people said their favourite pizza perk was the amount of free pizza they get., • And nearly 150 people said they love the culture, development opportunities and pizza quality at Pilgrims. What's in it for you? • £13.10 per hour + tronc, • 35hrs per week over 5 days, • Serious career development - We are opening 4 pizzerias next year., • On top of the standard 28 days holiday, you will get an extra day for every year you work for us (up to 5 Years). Some of our favourite Pizza Perks include... • 1 extra day holiday as “Happiness Day’ so you can do something that you love and makes you happy about outside of work., • Team trips to Naples (management positions) & beyond to meet suppliers & try new pizzerias, • A tasty bonus every time you refer a friend to join., • Free food & espresso every day - whole menu available & also deals with other restaurants, • A free after-work drinks (soft, beer or gin), • 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!) Ciao!

Business and Financial Manager Job Role for Nanny & Housekeeper The Business and Financial Manager will oversee the financial health and commercial strategy of the business. This individual will manage daily financial operations, optimise budgets, streamline internal processes, and identify new growth opportunities. The ideal candidate will not only ensure that the company runs efficiently and profitably but will also play a central role in expanding our portfolio of family-oriented services and developing strategic partnerships to increase market reach. Key Responsibilities: Financial Management & Operations • Oversee day-to-day financial operations including budgeting, cash flow management, payroll, and supplier payments., • Prepare regular financial reports, forecasts, and performance analyses for senior management., • Implement and monitor financial controls, ensuring compliance with all legal and regulatory requirements., • Manage contracts, invoices, and pricing structures to ensure profitability across service lines., • Identify cost-saving opportunities and efficiency improvements in operational processes. Strategic Growth & Business Development • Develop and execute financial strategies to drive business growth and profitability., • Conduct market analysis to identify new business opportunities and emerging service demands among family households., • Evaluate and recommend new service areas that align with the company’s expertise (e.g., home maintenance, wellness coaching, concierge services, eldercare support, or family event planning)., • Create financial models and projections for proposed business expansions., • Support the development of strategic partnerships with schools, community groups, and high-net-worth family networks. Client & Service Performance • Analyse client data to identify trends, service usage patterns, and opportunities for upselling or cross-selling., • Collaborate with operations and marketing teams to develop pricing packages and promotional strategies., • Ensure that all services are delivered efficiently, maintaining high customer satisfaction and retention. Leadership & Collaboration • Work closely with the Director to align financial objectives with operational goals., • Support the Director in decision-making through accurate financial insights and risk assessments. Qualifications • Degree in Business Management, • Degree in Business Development, • Degree in Financial Management, • Or any other qualifications that could be clever to the role English/Spanish/Tagalog Speaking

Azura is a Mediterranean restaurant, bar, and lounge offering a unique experience with dining and DJ entertainment. We are seeking an experienced General Manager for Azura, which features over 150 covers across two floors, a VIP roof terrace, and an outdoor area. Responsibilities include: • Overseeing the smooth operation of daily activities., • Paying close attention to guest needs to ensure a high-quality experience., • Managing daily restaurant operations, including ordering food and drink supplies., • Preparing bills and processing payments efficiently., • Ensuring that all budgets are adhered to and not exceeded on a weekly basis. Requirements: • A passion for the hospitality industry., • Excellent customer service skills., • Ability to work well under pressure., • Strong attention to detail. All details will be discussed on-site.

Front of House Assistant Manager About Us We’re an award-winning restaurant — voted Diner’s Choice on OpenTable two years running and ranked among the Top 10 Best Italian Restaurants in London. Our cosy, welcoming space is loved for handmade fresh pasta, small bites, grappa, and exceptional hospitality. We’re seeking a passionate Front of House Assistant Manager to join our close-knit team and help us deliver outstanding service to every guest. The Role As our Assistant Manager, you’ll be the heartbeat of the restaurant — leading a friendly, professional team, keeping service running smoothly, and ensuring every guest leaves with a smile. This role is perfect for someone who thrives in a lively, fast-paced environment and genuinely loves food, people, and hospitality. What We’re Looking For • Natural leader and team player with excellent communication skills, • Punctual, reliable, and trustworthy, • Proactive, with initiative and ownership attitude, • Strong problem-solving skills with a sense of urgency, • Genuine passion for food, drink, and creating memorable guest experiences, • Highly organized, with strong attention to detail, • Positive, hands-on approach with a strong work ethic What We Offer • Competitive hourly pay plus tips, • Flexible rota with a permanent contract (30–35 hours/week, mostly evenings), • Opportunities for growth within the company, • Staff meals and uniforms provided, • Discounts on food and drink, • Supportive, welcoming team environment Requirements • Previous experience in a similar role (training provided to ensure your success), • Love for hospitality and delivering tailored, intimate guest experiences If you’re ambitious, passionate, and ready to take the next step in your hospitality career, we’d love to hear from you!

Are you passionate about hospitality, bringing positive energy, and driven to deliver exceptional guest experiences? Popina Eatey and Popina Cafe is looking for a dynamic Assistant Manager for both the sites to support our General Manager in overseeing the smooth day-to-day operations of both the floor and kitchen teams. Responsibiities Assist the General Manager in all aspects of daily operations. Lead, support, and motivate FOH and BOH team members. Ensure high standards of customer service and operational excellence. Maintain a hands-on presence on the floor—leading by example during busy shifts. Implementing service standards, staff training, and team development. Problem solving with creativity and a customer-first mindset. Go the extra mile to deliver memorable experiences to every guest. Who You Are: • Friendly, service-oriented, and confident in handling customer interactions., • A natural leader with strong communication skills., • Positive, proactive, and great at energizing a team., • Flexible and calm under pressure in a fast-paced environment., • Passionate about food, hospitality, and creating a welcoming atmosphere., • What We Offer:, • Starting pay: £14.50/hour (after 6 month probation)., • Performance-based increase up to £16.00/hour., • A fun, creative, and team-focused environment., • Opportunities to grow with an ambitious and independent restaurant., • If this sounds like you, come and join our team at Popina Eatery and Cafe.

We’re on the hunt for experienced Supervisors to join our teams. Open from late morning to late evening, offering a dining menu to suit all occasions with dishes such as our infamous Burgers, delightful small plates and our tasty Traditional Pub Food. Behind the bar our experienced team mix up some of London’s best cocktails, signature gin and tonics and premium craft beers; perfect for after-work drinks or a meal with that special someone. What's it all about: Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience Able to deal with customer queries quickly and professionally Always willing to learn new skills and explore opportunities, be approachable and encourage ideas Able to support the Management team to deliver set goals Able to promote and market the venue, private hire spaces and events as appropriate to our customers What’s in it for me: Competitive hourly rate + tronc Comprehensive training and ongoing development Clear career progression with regular new openings nearby Staff discounts across all pubs, bars, and restaurants Team trips, incentives, and socials in a warm, family-like culture Free meals during shifts Employee Assistance Programme (EAP) via Licence Trade Charity Lucrative referral scheme – earn up to £1,000 per successful referral Access to Stream to draw wages as needed Birthday day off on us Cycle-to-work scheme Length-of-service rewards Ready to join a dynamic, people-first team and bring the magic to our City venue? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!

We are looking for an experienced, ambitious and enthusiastic Kitchen Supervisor, with high standards and a true passion for great food and people, to join our young and expanding farmily! Supporting the kitchen Manager with the daily kitchen operations, costs, health and safety, productivity and food quality, the Kitchen Supervisor will also be responsible for the kitchen team performance and standards. What We Offer: • Salary up to £14.95(including £1 weekly team bonus)., • Daily food allowance during shifts with unlimited coffee., • 50% discount across all our restaurants when off duty., • Unlimited coffee on shift., • You will never work on your Birthday and be paid for it!, • Healthcare cash plan., • Discount on our Pantry selection like a tahini chocolate spread., • Monthly team socials and annual parties., • Opportunities for development in the company., • Green Commute – Cycle Scheme., • Delivering the highest food quality from prep to cook., • Training, coaching and developing the kitchen team., • Supervising all aspects of the kitchen health & safety in accordance with the law., • Experience running a fast-paced kitchen., • Colourful personality and individuality, being Bold but Humble., • Passion for great food and people.

The Event Supervisor is responsible for overseeing the day-to-day operations of events at the hotel, ensuring that all events are executed smoothly and that guest service standards are met. This role requires strong leadership, excellent communication skills, and the ability to manage events while delivering a seamless guest experience. The Event Supervisor will work closely with the event management team, front of house staff and management and other departments to ensure flawless event execution and customer satisfaction. This is a Front of House F&B position. In the absence of events, the Events Supervisor will be part of the front of house team, reporting to the onsite F&B manager. This position is ideal for someone with a background in F&B or events, with leadership skills, and a passion for delivering outstanding service, who is looking to grow into a management position. Duties Event Operations: · Supervise event setups and breakdowns, ensuring that events are executed according to client specifications and company standards. · Oversee event logistics, including room setups, audiovisual equipment, catering services, and other event-related needs. · Coordinate with the kitchen, AV, and other departments to ensure smooth service delivery. · Monitor and ensure the smooth flow of events, adjusting as necessary to accommodate guest or client needs. Staff Supervision & Leadership: · Lead and supervise the event staff, ensuring they are trained, prepared, and perform according to the highest standards. · Provide guidance and support to team members throughout the duration of each event. · Conduct regular team briefings before and after each event to ensure all staff are aligned on expectations and feedback. · Lead by example in maintaining high service standards and professionalism. Guest Relations: · Provide exceptional guest service, ensuring that event attendees' needs are met in a timely and courteous manner. · Address any guest concerns or complaints promptly, ensuring a positive resolution while maintaining a calm and professional demeanor. · Foster a welcoming atmosphere, anticipating guest needs and delivering exceptional service. Event Planning & Coordination: · Assist the event planning team with event preparation, from pre-event coordination through to on-site execution. · Help ensure that all event details are properly communicated to staff, including timing, guest preferences, and any special requests. · Ensure the correct staffing levels and equipment are allocated for each event. Operational Excellence: · Ensure the event space is always presented to the highest standard before, during, and after each event. · Monitor and adjust event logistics to maximize operational efficiency, ensuring all event requirements are met. · Support the Event Manager in maintaining event timelines and schedules. Health & Safety Compliance: · Ensure that all events are compliant with health, safety, fire, and security regulations. · Adhere to company policies on food safety, hygiene, and safety standards during events. · Ensure all emergency procedures are followed during events, and staff are properly trained in emergency protocols. Technology & Systems: · Utilize event management software to track event details, staff schedules, and operational requirements. · Ensure staff are proficient with event-related technologies, such as AV equipment and event management systems. Training & Development: · Assist with training event staff, ensuring they understand the standards and expectations for event service. · Promote a culture of continuous improvement and learning within the event team. · Stay up-to-date with industry trends to introduce new ideas and improve service quality. What we will offer you! Here at The Zetter Group, we are all about working hard, yet having fun whilst we do it! Food & Drink Discount in all Zetter Lounges Referral Bonus – Up to £500! Friends & Family Hotel Rate – 50% off for all family & friends Employee of The Month Reward Paid day off on your birthday... and much more! Note: The purpose of this Job description is to list the most important aspects of the job role. This job description is not intended to be a complete list of every duty, and it is therefore expected that the day-to- day performance of the job will frequently include tasks not listed above. All your tasks are not limited and / or restricted to this job description, as you must comply with any reasonable requests, from your manager, to perform any other duties. By signing this job description, you acknowledge and understand all the key performance areas and standards required. Please sign all pages. We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.