Queens Hotel

RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are currently seeking a Receptionist to join our Front of House team at Oswald’s, with the opportunity to earn up to £47,000 p/a! Why work with us as a Receptionist? • Salary of up to £32,000 per annum + discretionary service charge, • 28 days holiday per year (including bank holidays), • Birthday day off, • Discounted gym membership with GymFlex, • Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist, • Private medical insurance with BUPA, • Private dental insurance with BUPA, • Workplace nursery scheme, • Cycle to Work Scheme, • Employee Assistance Programme – Hospitality Action, • Access to a company doctor, • Eyecare & specs vouchers, • In-house industry training, • Sponsored social events, • Recommend a friend bonus of £1,000, • Staff Accommodation (subject to availability), • Online retail discounts, • Free English Classes, • Freshly prepared meals whilst on duty, • And more! Working Hours: • 5 day working week between Monday – Saturday on a rota basis (seven shifts a week)., • Shifts will include evenings, flexibility is essential, • Bank Holidays and the Christmas period off – our venues are closed. What you will do: • Create a warm, professional, and welcoming first impression for all members and their guests, • Manage restaurant bookings and guest arrivals efficiently, handle phone calls and email enquires promptly and professionally, • Act as a key point of communication between members, guests, and departments, • Respond to inquiries and requests calmly while maintaining high service standards What are we looking for? • Experience of working in a luxury hotel, restaurant or private member’s club advantageous, • Confident communicator with excellent organisational skills, • Discreet, reliable, and team-oriented, with a genuine passion for customer service, • The ability to multitask and remain calm under pressure in a fast-paced environment Bring your skills to the next level and provide unforgettable experiences to our members – apply today and become part of the team at Oswald’s.

Receptionist - ROKA Canary Wharf ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service. About the Role We are seeking an enthusiastic Receptionist to join our vibrant team at ROKA Canary Wharf . As a key member of our front-of-house team, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive. OurReceptionists are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA's renowned high standards. Full of personality and professionalism, you'll inspire your team to deliver the outstanding service and seamless guest experience that define us. Our Ideal Receptionist You'll embody our values and bring: • A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences, • A collaborative spirit, thriving as part of a large and dynamic team, • A warm, customer-focused approach, with the ability to create memorable moments for every guest Benefits We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you'll enjoy: Our Commitment to Inclusivity At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at ROKA offers more than just a job - it's an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It's a place where passion meets opportunity, and where every team member is valued for their contribution.

Nora is not your typical Turkish restaurant. Brought to life by brothers Ozgur and Sidar Akyuz, Nora is a refreshing and free-spirited take on Turkish cuisine, built on the vibrancy of Anatolian small plates, the best of British produce, and a no-rules, no-dogma approach to creativity. This is a restaurant where hospitality leads the way, where every dish tells a story of heritage and innovation, and where the energy of Canary Wharf meets the warmth of Istanbul’s kitchens. About the Role As a Senior Receptionist, you will play a key role in both guest relations and floor operations at Nora. This is not a standalone reservations role or a purely front-desk position. We are looking for someone who can take ownership of the reservations side of the business while also being an active and experienced part of the floor management team. Since we don't have a separate reservations department, this role is a great fit for someone passionate about reservations, guest experience, and service flow, with solid restaurant floor experience and confidence stepping in to support and lead during busy services. You will be responsible for managing the booking diary, overseeing the door, coordinating guest arrivals and table flow, and working closely with management to ensure service runs smoothly from start to finish. During peak moments, you will also be expected to support the floor team, help manage service pressure, and contribute to the overall success of the restaurant. This is a great opportunity for someone who wants to be part of a small, ambitious independent restaurant, where every team member makes a real impact and helps the business grow. About You You are warm, organised, and naturally guest-focused, with a strong understanding of how a busy restaurant operates. You are passionate about reservations and understand how important they are to the success of the business, but you are equally comfortable on the floor and know how to support service when needed. You thrive in a fast-paced environment, stay calm under pressure, and enjoy being part of a close-knit team building something special. Your Responsibilities Reservations & Guest Experience Take ownership of the reservations diary, including bookings, confirmations, waitlists, and guest notes • Manage the door with confidence, warmth, and professionalism, • Ensure every guest receives a genuine and memorable welcome, • Anticipate guest needs, preferences, and special requests, • Maximise covers while protecting the quality of the guest experience, • Help shape and improve the reservations strategy as the restaurant grows Floor & Service Support • Work alongside the Restaurant Manager and floor team to manage service flow, • Support the floor during busy periods and key service moments, • Communicate clearly with the bar, kitchen, and floor teams to maintain smooth operations, • Assist with table management, pacing, and resolving service bottlenecks, • Be a reliable senior presence during high-pressure services Team Contribution • Act as an important link between the reservations side and the floor team, • Share useful guest feedback and booking insights with management, • Help maintain a culture of warm, thoughtful, professional hospitality, • Support the wider team in building a strong and successful independent restaurant Requirements • Previous experience in a busy, quality-focused restaurant, • Strong reservations experience and confidence using booking platforms, • Solid floor experience and a good understanding of service operations, • Excellent organisational and communication skills, • Ability to stay calm, positive, and solutions-focused under pressure, • A genuine passion for hospitality and guest experience, • Professional, reliable, and excited to be part of a growing independent business This Role Is For You If... • You love hospitality and believe great service starts well before guests sit down, • You are passionate about reservations, but do not want to be stuck behind a desk, • You have strong floor experience and enjoy being part of the service, • You want to play an important role in a small independent restaurant where you can make a real difference, • You are excited by the idea of helping a growing business develop and succeed

Senior Receptionist - Ambassadors Clubhouse Salary - up to £17 ph Schedule - Full Time Experience - Previous experience within a similar role within a large quality restaurant Ambassadors ClubHouse are seeking a Senior Receptionist to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Receptionist looking for a new role in an award winning, critically acclaimed group. The Restaurant Ambassadors Club House Named after the Sethis’ maternal grandfather, a former Indian Ambassador, the restaurant will take inspiration from his summer house in Dalhousie (formerly part of Punjab) and North India’s abandoned party mansions, as well as the founders’ own Punjabi heritage. The menu focuses on the cuisine of undivided Punjab. Culinary traditions and rare regional recipes will be showcased with a menu featuring classic papads, chaats & bitings, lesser-known kebabs cooked across the tandoor, sigri and tawa; curries cooked in cast-iron karahis and clay matkas, pilaus, biryanis, tandoor-roasted breads, and classic desserts. An all-day drinks list brings guests through lunch to dinner to late-night party, with a focus on tequila and mezcal cocktails blended with regional produce. Highlights include a selection of ‘Punjabi Margaritas’ all made with exotic north Indian fruits and citrus and paired with chaat masala spiced salts. Encapsulating the traditions of Punjab where hospitality and generosity are celebrated through the sharing of fine liquor in abundance. The dining room features a maximalist central bar with a gold dome, booth seating and counter dining while the lower ground floor will feature a drinking and dining space, alongside a DJ booth, open until late. The Position As Senior Receptionist, you be responsible for providing a warm and genuine welcome to our guests, delivering an exceptional standard of service and memorable customer experience, and you will continually lead and inspire the front of house team to do the same. If you have experience in the following, then we want to hear from you: Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom; Effectively managing reservations and walk-ins to maximise covers during service; Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.

Senior Receptionist - ROKA Canary Wharf ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service. About the Role We are seeking an enthusiastic Senior Receptionist to join our vibrant team at ROKA Canary Wharf . As a key member of our front-of-house team, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive. OurSenior Receptionists are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA's renowned high standards. Full of personality and professionalism, you'll inspire your team to deliver the outstanding service and seamless guest experience that define us. Our Ideal Senior Receptionist You'll embody our values and bring: • A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences, • A collaborative spirit, thriving as part of a large and dynamic team, • A warm, customer-focused approach, with the ability to create memorable moments for every guest Benefits We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you'll enjoy: Our Commitment to Inclusivity At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at ROKA offers more than just a job - it's an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It's a place where passion meets opportunity, and where every team member is valued for their contribution.

Reception Manager - ROKA Canary Wharf ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service. About the Role We are seeking an enthusiastic Reception Manager to join our vibrant team at ROKA Canary Wharf . As a key member of our front-of-house team, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive. Our Reception Managers are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA's renowned high standards. Full of personality and professionalism, you'll inspire your team to deliver the outstanding service and seamless guest experience that define us. Our Ideal Reception Manager You'll embody our values and bring: • A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences, • A collaborative spirit, thriving as part of a large and dynamic team, • A warm, customer-focused approach, with the ability to create memorable moments for every guest Benefits We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you'll enjoy: Our Commitment to Inclusivity At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at ROKA offers more than just a job - it's an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence. It's a place where passion meets opportunity, and where every team member is valued for their contribution.

Receptionist – Full-Time 📍 Gilgamesh London, Covent Garden About the Role: Gilgamesh London is seeking a professional, friendly, and experienced Receptionist to be the face of our venue. You’ll manage reservations, welcome guests, and ensure seamless front-of-house operations. Key Responsibilities: • Manage reservations via SevenRooms, OpenTable, and The Fork, • Provide a warm, professional welcome to all guests, • Handle phone, email, and in-person inquiries, • Work closely with the floor and management teams to ensure smooth service, • Maintain a tidy, organized reception area, • Support with VIP bookings & special requests Requirements: ✔️ Previous experience in a high-end restaurant or hospitality setting ✔️ MUST HAVE PREVIOUS EXPERIENCE in reservation systems (SevenRooms, OpenTable, The Fork) ✔️ Exceptional customer service & communication skills ✔️ Positive, professional, and highly organized ✔️ Ability to work in a fast-paced environment, including evenings & weekends Why Join Us? ✨ Work in one of London’s top dining venues ✨ Competitive salary & career growth opportunities ✨ Engage with VIPs & industry professionals ✨ Staff discounts & team perks Join Gilgamesh London and help us create exceptional guest experiences!

Reception Coordinator – Administration Location: Stepney Green, E1 4DT (This is a fully office based role) Salary: £23,500 - £26,000 Vacancy Type: Permanent, Monday to Friday 10am to 6pm, Saturday 11am to 5pm (You will get 1 day off during the week to compensate working on Saturday) Are you looking for a fresh challenge? Can you start at short notice? You will play a central role in ensuring the smooth operation of their office administration tasks, from general admin, general reception duties and H&S duties. You need to have reception or administration experienced, or both and be reliable and with good written and verbal customer service skills. Want more details about what you will be doing? Great - read on! Meet and greeting visitors, ensure the visitor log is completed and advising departments on their visitor’s arrival, as well as sending customer feedback emails. Receiving, signing and informing or distributing to relevant departments via Teams. Answer and direct calls via various platforms and assist tenants with queries, booking appointments or directing them in as to speak to the relevant persons. Assisting clients by explaining various lettings processes, collecting and informing them of what documentation is needed, taking any pending payments, distributing keys and feeding information back to the rest of the admin department. Assisting tenants with final account balance checks and end of tenancy payments outstanding. Send out various documents to landlords and tenants information requirements. Is your skill set? Excellent telephone manor and face to face customer service aptitude is a must. Great computer skill and knowledge of systems such as Word, Excel, Teams, Microsoft. Excellent communicator in both verbal and written English. 2 years established previous experience in reception and administration duties. Have a strong and confident nature, able to multitask and prioritise in a busy fast paced environment. Have great time management and organisational skills What we offer you! A open plan vibrant office with music, and fresh fruit available every day. Staff Benefits such as discounts in shops, restaurants, entertainment establishments, GP, Counselling and Wellness access, and regular paid for eye sight test. Additional annual leave, and SSP top up pay accrued with length of service* A day off for your birthday, and a wellness day off per year* Company closure between Christmas to New Year* Summer party as well as the annual winter party (*terms & conditions apply) To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please don’t hesitate to apply.