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• Sky

  

  Lead User Researcher - Digital CX

  hace 2 días

  London

  Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

• Sky

  

  Lead Service Designer - Digital CX

  hace 2 días

  London

  Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

• EOS IT Company

  

  AV Design Lead

  hace 4 días

  London

  We are seeking a highly skilled and experienced A/V Design Engineering Team Lead to join our team. The ideal candidate will be responsible for managing the inbox of requests, validating request scope, assigning tasks to respective team members, and load balancing team assignments. Additionally, the Design Engineering Team Lead will reinforce team standards and SOPs for project set up, keep SOPs current with Meta’s design standards, own the team Knowledge Library and continuing education, own data hygiene, files and folders properly sorted and archived, ensure weekly updates are on tasks, hold internal drawing reviews for design packages, manage the Lab technician team, oversee equipment inventory processes and management, implement inventory control procedures, assist in POC builds, and ensure reports are completed in time. The Design Engineering Team Lead will also review and approve PTO & sick time, perform annual reviews with direct reports, and support the Ops Manager in reporting task metrics for MBR & QBR. • Lead the design and specification of integrated A/V systems for conference rooms, event spaces, labs, and collaboration areas, ensuring alignment with Meta’s technology standards., • Develop detailed signal flow diagrams, rack elevations, and device connectivity schematics for all A/V projects., • Manage the inbox of requests and validating that scope is within service offerings, • Assign tasks to direct reports while load balancing team assignments, • Reinforce team standards and SOPs for project set up and delivery, • Keep SOPs current with Meta’s design standards and industry best practices, • Own the team Knowledge Library and driving the continuing education, • Own data hygiene; files and folders properly sorted and archived, • Ensure weekly updates are on tasks, holding team accountable, • Deliver CAD drawing support as needed, • Hold internal drawing reviews for design packages, providing final stamp of approval before issuing, • Direct oversight of the Labs team and Revit Modelling team., • Implement inventory control procedures to prevent loss or theft, • Oversee equipment inventory processes and management, • Assist in POC builds and ensure tasks, reports are completed in time, • Review and approve PTO & sick time for direct reports, • Hold annual reviews with direct reports, measuring performance and driving team success, • Support the Service Delivery Manager in reporting task metrics for MBR & QBRs, • CTS Certification, • Minimum 5 years of experience in Autodesk Suite, • Minimum 5 years of experience in Audio Visual Design Engineering, • Strong leadership and management skills, • Excellent communication and interpersonal skills, • Ability to prioritize and manage multiple tasks simultaneously, • Strong attention to detail and organizational skills, • Proficient in Microsoft Office and Google Suite, • Avixa CTS-D Certification, • 5 Years of AutoDesk Construction Cloud experience., • CCNA, • Experience with inventory management software is a plus, • Familiarity with Meta’s design standards is a plus #IND #LI-CT2

• Sixes

  

  Designate General Manager - Marylebone, London

  hace 17 días

  London

  General Manager level (or ready for it now). Clear development pathway to full General Manager. Designate General Manager - Marylebone, London.

• ALDWYCH CONSULTING LTD

  

  Building Regulations Principal Designer

  hace 19 días

  London

  Building Regulations Principal Designer.

• Vitality

  

  Content Designer

  hace 9 horas

  London

  As a Content Designer, you will play a key role in shaping the UK Product journey, which includes the UK Member App and the web-based Memberzone. Collaborate with Product Owners, UX, and Content Designers to maintain consistent standards and governance.

• Tesco Technology

  

  UI Designer - Online Shopping - Customer

  hace 9 horas

  London

  We are looking for an ambitious Midweight UI Designer who. As a Midweight UI Designer at the UK’s largest supermarket,. UX writers, service designers, data and analytics.

• Cornucopia IT Resourcing

  

  Audio Visual Technician

  hace 9 horas

  London

  Set up, operate, and troubleshoot.Work closely with production teams to deliver flawless.Maintain, repair, and upgrade AV equipment to industry standards.Provide technical expertise and support to clients and colleagues.AV equipment, software, and live production workflows.Excellent problem-solving