Property Manager
3 hours ago
£30000–£40000 yearly
Full-time
Harrow
An exciting opportunity has arisen within our Block Management Department for an experienced IRPM Block Manager to join our friendly vibrant and boutique agency. Rather than just being “another Block Manager” filling a position in a large corporate company, here you are encouraged to bring new ideas to the table and have a real influence on how the department develops and grows. Our Block Managers possess excellent customer service skills, solid industry knowledge and strong problem-solving skills. They are also hardworking and organised professionals, with a calm, strategic, flexible approach to client management. The successful candidate will need to have 2 years’ experience in the Block Management Industry, either as a Block Manager or an Assistant Block Manager looking to take the next step. Alternatively, we are willing to train applicants with first class honours in surveying, real estate/housing management or similar RICS accredited disciplines. Trainee applicants will be offered on the job training and be required to complete the TPI Level 2 Leasehold Management Course within the first year of your employment with us. Key responsibilities: • Day to Day Block Management: proactively develop service levels across the portfolio to exceed client expectations, advising client of management set-up, • Planning cyclical maintenance, managing reactive works and monitoring contractors. Ensure only approved contractors are instructed. Regularly monitor service delivery of contractors., • Meeting service level KPIs including maintenance repairs, sales packs, email/letter responses, etc., • Demonstrating and applying an understanding of all service agreements in place within your portfolio including legislation and codes of practice., • Being able to read and understand leases; keeping up to date with legislation and demonstrate an awareness of approaching changes and major case law. Pre-empt legislative issues which may affect the properties under your control ensuring that team members share the knowledge, • Carry out thorough quarterly site inspections across portfolio and send timely reports to block directors, • Organising, attending and chairing AGMs including sending the relevant notices and preparation, • Working with accounts department to prepare budgets, service charges demands and ground rents including reconciliations and timely chasing of arrears, • Liaison with accountants for production of blocks accounts, ensuring timely submissions to CH and HMRC, • Carrying out statutory consultation procedures ensuring guidelines are met, • Liaising with Insurance Brokers to ensure any claims are dealt with in a timely manner, • Liaising with leaseholders and block directors, ensuring they are kept updated on matters and notes are on the system. Demonstrating tact and diplomacy in handling sensitive matters, • Updating leaseholder and tenant information, ensuring data is accurate on the system, • Remaining compliant with data protection governance and confidentiality, • Introduce innovative ways to improve what we do and to anticipate and alleviate potential problems. Working with management to put measures in place to prevent problems recurring, • Attending out of hours emergency calls on rotation, • Reviewing record keeping procedures, ensuring the database is updated and accurate, • Attend regular team meetings and provide monthly department reports, • Mentoring junior colleagues and ensuring your direct reports are working to required standards.
Renee A.Active 10 minutes ago
