The Ivy Victoria

Assistant Reception Manager 5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for an Assistant Reception Manager to join our Reception Team. The additional benefits are: • 33 days holiday per year (including bank holidays), • Birthday day off, • Discounted gym membership with GymFlex, • Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist, • Private medical insurance with Bupa, • Private dental insurance with Bupa, • Workplace nursery scheme, • Cycle to Work Scheme, • Employee Assistance Programme – Hospitality Action, • Access to a company doctor, • Eyecare & specs vouchers, • In-house industry training, • Sponsored social events, • Recommend a friend bonus of £1,000, • Staff Accommodation (subject to availability), • Online retail discounts, • Free English Classes, • Freshly prepared meals whilst on duty The responsibilities of the role of Assistant Reception Manager are: • Ensuring the smooth and efficient running of the reception area at all times., • Supervising the team and ensuring the highest standard of customer service is upheld at all times., • To uphold the rules of the club while engaging with members in a friendly, professional manner. The Experience & Qualifications required of the Assistant Reception Manager are: • Significant experience in a similar position is essential, • Experience of working in a luxury boutique hotel, restaurant or private member’s club., • Ability to demonstrate and instill exceptional customer service standards The working hours: • Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday - Saturday., • The role requires flexibility to work any 9-hour shift across the operating hours of 7am and 3am. The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as Assistant Reception Manager at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.

Hotel Receptionist – 4* Boutique Hotel Kings Cross Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guest to Argyle Square and this beautifully unique, cosy and personalised travel experience. The Gyle possess 33 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role reports directly to the Cluster Hotel Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times so communication is key. The Hotel Receptionist will: · ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level · be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates · be extremely knowledgeable in regards to the company services, standards & products · commercially and financially astute · flexible on working hrs and duties · have a great eye for details and will maintain guests’ record up to date at all time · provide exceptional customer service and unforgettable experience If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.

Receptionist - Ambassadors Clubhouse Salary - up to £15.50 ph Schedule - Full Time Experience - Previous experience within a similar role Ambassadors ClubHouse are seeking a Receptionist to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Receptionist looking for a new role in an award winning, critically acclaimed group. The Restaurant Ambassadors Club House Named after the Sethis’ maternal grandfather, a former Indian Ambassador, the restaurant will take inspiration from his summer house in Dalhousie (formerly part of Punjab) and North India’s abandoned party mansions, as well as the founders’ own Punjabi heritage. The menu focuses on the cuisine of undivided Punjab. Culinary traditions and rare regional recipes will be showcased with a menu featuring classic papads, chaats & bitings, lesser-known kebabs cooked across the tandoor, sigri and tawa; curries cooked in cast-iron karahis and clay matkas, pilaus, biryanis, tandoor-roasted breads, and classic desserts. An all-day drinks list brings guests through lunch to dinner to late-night party, with a focus on tequila and mezcal cocktails blended with regional produce. Highlights include a selection of ‘Punjabi Margaritas’ all made with exotic north Indian fruits and citrus and paired with chaat masala spiced salts. Encapsulating the traditions of Punjab where hospitality and generosity are celebrated through the sharing of fine liquor in abundance. The dining room features a maximalist central bar with a gold dome, booth seating and counter dining while the lower ground floor will feature a drinking and dining space, alongside a DJ booth, open until late. The Position As Receptionist, you be responsible for providing a warm and genuine welcome to our guests, delivering an exceptional standard of service and memorable customer experience, and you will continually lead and inspire the front of house team to do the same. If you have experience in the following, then we want to hear from you: Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom; Effectively managing reservations and walk-ins to maximise covers during service; Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.

Receptionist – Shanghai-Me London Shanghai-Me is an elegant dining destination in the heart of London, blending refined Asian-inspired cuisine with exceptional hospitality. We are now seeking a Receptionist to join our front of house team and be the first point of contact for our guests, ensuring a warm, seamless, and memorable experience. About the Role As a Receptionist, you will serve as the communication hub for the restaurant, assisting the Reception & Reservations Manager and Supervisor in the smooth running of the front desk. From greeting guests and managing bookings to handling enquiries and supporting the team with daily operations, you will play a key role in delivering world-class service. Key Responsibilities Provide a warm and professional welcome to all guests. Manage reservations, enquiries, and guest profiles with accuracy and discretion. Ensure special requests, allergies, VIP guests, and occasions are handled seamlessly. Maintain an organised and immaculate reception area at all times. Assist with daily service reports, weekly and monthly admin tasks. Support the team with pre-service briefings, service sheets, and communication across departments. Uphold the highest standards of hospitality, discretion, and data protection. About You We are looking for someone who is: Passionate about hospitality and creating unforgettable guest experiences. Highly organised, with strong communication and multitasking skills. Confident, professional, and polished in presentation. Proactive and adaptable, with a can-do attitude. Experienced in a similar role within a luxury, high-volume, or fine dining environment (preferred). Why Join Us? At Shanghai-Me, you’ll be part of a dynamic team where excellence and creativity thrive. We offer opportunities for growth, a supportive work culture, and the chance to be part of one of London’s most exciting hospitality brands. How to Apply: If you’re ready to bring your energy and professionalism to Shanghai-Me, we’d love to hear from you!

Job Title: Front of House – Naked Hare, Brixton Location: Brixton, London Position Type: Part-Time Salary: Competitive, based on experience About Us: At Naked Hare, we believe in creating a space that feels calm, welcoming, and effortlessly professional. Based in the heart of Brixton, we’ve built a reputation for high-quality treatments, a laid-back vibe, and a loyal community of clients who trust us for their self-care. We’re now looking for a warm, confident, and organised Front of House person to be the face of our salon and help ensure every client experience is seamless. Key Responsibilities: • Greet clients with warmth and professionalism, making them feel instantly at ease, • Manage bookings and appointments using our salon software, Fresha (training provided), • Handle phone and email enquiries efficiently and helpfully, • Support the team with day-to-day tasks, including preparing treatment rooms when needed, • Process payments and retail sales accurately, • Keep the front of house area tidy, stocked, and welcoming at all times, • Maintain strong communication between clients and therapists, • Uphold our brand values and help maintain a calm, friendly environment What We’re Looking For: • Previous experience in a salon, spa, or hospitality front-of-house role preferred, • Strong organisational skills and attention to detail, • Confident with booking systems or quick to learn new software, • A calm and friendly demeanour – someone who can make clients feel comfortable, • Reliable, punctual, and able to work independently or as part of a small team, • Passionate about customer service and helping others feel their best Perks: • Friendly, inclusive team culture, • Staff discounts on treatments and products, • Opportunity to grow with a respected independent salon

We are now looking for a Receptionist to join the team at Lucky Cat by Gordon Ramsay at 22 Bishopsgate. Lucky Cat is one of five unique Gordon Ramsay Restaurant experiences at 22 Bishopsgate and Europe’s tallest restaurant - Asian inspired small plates, Robata grills, sushi and sashimi, exquisitely crafted in the open kitchen and raw bar. Located on level 60 at 22 Bishopsgate, Lucky Cat by Gordon Ramsay offers breath taking, unparalleled views across the city. What you do as a Receptionist: You pride yourself on being the first and last point of contact within the restaurant, welcoming guests in a warm and engaging manner, and taking responsibility for maintaining a high standard of guest care You love to ensure that each guest is made to feel welcomed, comfortable, and receives prompt and polite service during their dining experience You are confident in handling calls, recording bookings, dealing with guest’s enquiries, and responding to emails You naturally enjoy building rapport with guests in a friendly but professional way You are keen to use your organizational, communication, outstanding customer service skills, and passion for creating memorable guest experiences to ensure the highest standards are constantly achieved What’s in it for you: Competitive Pay Rate Wage stream employer-Employees can access up to 50% of wages before payday Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment A fantastic 50% staff discount on food and drink in UK restaurants 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family Preferential Room Rates at Gordon Ramsay Restaurants partner hotels MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels Amazing family meals on duty If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

Reservations Assistant (1 Year Maternity Cover) 5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for a Reservations Assistant to join our Team. The company benefits our Reservations Assistant will receive are: • 33 days holiday per year (including bank holidays), • Discounted gym membership with Nuffield Health & Gymflex, • Birthday day off, • Monthly well-being days with our Chiropodist, Reflexologist and Masseuse, • Private medical/dental insurance with Bupa, • Cycle to Work Scheme, • Employee Assistance Programme – Hospitality Action, • Free English Classes, • Access to a company doctor, • Eyecare vouchers, • In-house industry training, • Sponsored social events, • Season ticket loans, • Retail discounts with Edenred, • Recommend a friend bonus of £1000, • Staff Accommodation (subject to availability), • 20% Staff Discount at Birley Bakery, • Nursery Workplace Scheme, • Free freshly prepared meals on duty The responsibilities of the Reservations Assistant are: • Answering the main club line and being the first point of contact for callers to the club., • Transferring calls internally, taking messages, and passing on to the relevant department / person., • Taking reservations using SevenRooms, making cancellations, changes and amendments. The Experience & Qualifications required of our Reservations Assistant are: • Experience of working in a luxury hotel, restaurant or private member’s club advantageous, • Excellent phone manner and organisational skills, • Knowledge of SevenRooms booking system, • Ability to multi-task Excellent rapport building and inter-personal skills, • Good IT/Admin Knowledge The working hours • Based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday, • Sundays always off, • This is a maternity cover role, with the potential for a permanent opportunity. The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as Reservations Assistant at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.

Hotel Receptionist – California Hotel 3* Kings Cross Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the position. The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will have to-do attitude and will be a hospitality professional, passionate about customer service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills. The Hotel Receptionist will: ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level. have great attention to details. have great communications skills. have excellent command of English, both verbal and written. be extremely knowledgeable in regards to the company services, standards & products. flexible on working hrs and duties. have a great eye for details and will maintain guests’ record up to date at all time. provide exceptional customer service and unforgettable experience. If you are looking for a vibrant, quirky operation, no need to look any further. Apply today and begin a new adventure with us.