The Spot

GROUP OPERATIONS MANAGER – LONDON HQ As Group Operations Manager, you will play a pivotal role in shaping and executing the operational strategy across a diverse portfolio of properties. You will lead initiatives that drive commercial performance, elevate guest experience, and embed operational excellence at scale. Acting as a strategic partner to senior leadership and cross-functional teams, you will ensure that operations are agile, brand-aligned, and future-ready. The position is based full-time at our London Bridge Head Office, with occasional property visits. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Strategy & Excellence Lead the design and implementation of scalable operational frameworks, SOPs, and policies that drive efficiency, profitability, and service excellence. Continuously benchmark operational standards against industry best practices, ensuring innovation and relevance. Develop and maintain a centralised knowledge base for property teams, enabling consistent execution and rapid onboarding. Supplier & Contract Management Own group-level supplier relationships, ensuring performance against SLAs and commercial targets. Lead strategic sourcing and tendering processes to optimise cost and quality. Monitor market trends to mitigate risk and leverage opportunities for cost control and value creation. Ability to navigate and negotiate contracts. Revenue Growth & Commercial Impact Drive non-room revenue (NRR) initiatives in collaboration with GMs, identifying new monetisation opportunities across the guest journey. Partner with Finance and Revenue teams to enhance profitability through data-driven decision-making, budgeting, and forecasting. Lead cost optimisation programmes without compromising brand or service standards. Guest Experience & Brand Integrity Champion a guest-first culture, embedding brand values and service ethos across all touchpoints. Oversee brand audits and quality assurance programmes, ensuring consistency and excellence across the portfolio. Deliver actionable insights to improve guest satisfaction and investor value. Cross-Functional Leadership Act as a strategic liaison between Operations and functions including Marketing, HR, IT, and Development. Lead operational input into digital transformation, ESG initiatives, and systems implementation. Influence cross-departmental projects to ensure operational feasibility and long-term scalability. Stakeholder & Ownership Relations Serve as the primary operational contact for ownership groups, delivering transparent, data-led reporting and strategic updates. Align property-level goals with broader business objectives through collaboration with corporate teams. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Bachelor’s degree in Hospitality, Business Administration, or related field (or equivalent experience). Advanced certifications in operations, project management, or leadership are advantageous. YOUR PROVEN TRACK Minimum 5 years’ experience in hospitality operations. Proven track record of delivering profit enhancing results and operational transformation. Strong commercial acumen and experience managing budgets, KPIs, and supplier contracts. Exceptional communication, stakeholder management, and strategic thinking skills. Comfortable working in a fast-paced, high-growth environment with regular travel. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

We are seeking a dedicated Assistant Manager to join our team at the Greenwich Peninsula Golf Range Restaurant - The Joint

Front Office Manager - Hotel California Hotel California, a prestigious five-star hotel located in the heart of London, is seeking an exceptional Front Office Manager to lead our front-of-house operations. This role sits at the very heart of our guest experience, embodying our commitment to unparalleled luxury and sophisticated service. Role Overview: As Front Office Manager at Hotel California, you will orchestrate the seamless functioning of our reception, concierge, and guest relations departments. You will be the guardian of our legendary first impressions, ensuring every guest interaction reflects our rich heritage of elegance and meticulous attention to detail. Lead, inspire, and develop a team of front office professionals, fostering a culture of excellence and exceptional hospitality Oversee the complete guest journey from reservation to departure, ensuring all touchpoints exceed expectations Maintain impeccable standards of service delivery in line with our prestigious reputation Manage departmental budgets, revenue optimization strategies, and operational efficiencies Handle VIP arrangements and special requests with discretion and sophistication Resolve guest concerns promptly and gracefully, turning challenges into opportunities to demonstrate our commitment to service Collaborate with other department heads to create cohesive, memorable guest experiences Implement and monitor standard operating procedures to maintain consistency and quality Analyze performance metrics and guest feedback to continuously refine and elevate service standards The ideal candidate will possess an innate understanding of luxury hospitality, exceptional leadership abilities, and the presence to represent our storied establishment with dignity and warmth. You will embody our tradition of excellence while bringing fresh insights to enhance our legendary service.

Job Description: Restaurant Floor Manager at Hotel California Welcome to Hotel California , a fictional boutique hotel nestled in the heart of London, where cutting-edge AI technology meets unparalleled hospitality. We’re not just a hotel—we’re an experience, dedicated to crafting the ultimate guest journey through innovation, warmth, and a touch of magic. Recognized as one of the top places to work in hospitality, we put people—our guests and our team—at the heart of everything we do. Since opening our doors, Hotel California has redefined luxury with a modern twist, blending timeless charm with the latest AI-driven solutions to anticipate and exceed every guest’s needs. From our AI-powered concierge that personalizes each stay to our smart dining spaces serving up culinary delights inspired by London’s vibrant culture, we’re all about creating moments that linger long after checkout. And it doesn’t stop there—our commitment extends beyond our walls. We partner with local charities, plant trees across the UK, and, through our Stay for a Cause initiative, donate 50 meals to children in need for every shift you work. As of March 2025, we’ve provided over 25 million meals and counting! How We’ll Support You At Hotel California , your well-being is our priority, both on and off the clock. We’ve designed our support around four key pillars: Financial Free weekly wage advances and emergency cash support. Access to savings tools and financial health planning powered by AI insights. Up to 50% off stays and dining at Hotel California for you, friends, and family, plus a California Gold Card with a monthly allowance to treat your loved ones in style. Mental & Physical All Californians (Managers) are trained in mental health support and First Aid. 24/7 confidential helpline for you and your household, available 365 days a year. Healthcare cash plan and free monthly fitness sessions (think AI-guided yoga or spin classes in our smart gym). Sports fan? Join our California Cricket League —an in-house tournament with a grand finale at Lord’s! Social We love bringing our Hotel California family together! You’re invited to: California Dream Fest (our summer celebration for team and families). A legendary Christmas party under the stars. Regular team events across the hotel, from mixology nights to AI-tech showcases. After 5 years, embark on our London Calling Bootcamp —a once-in-a-lifetime guided tour of London’s hidden gems with our founders (over 200 Californians joined last year!). What to Expect Salary : £42,000 - £45,000 per year (inclusive of service charge), paid monthly. Schedule : Full-time across 5 days, with Monday-Sunday availability. Our AI-optimized rotas ensure a mix of daytime and evening shifts—no endless late nights here! Training : Access to award-winning, AI-enhanced development programs from day one. Last year, we promoted 211 team members! Holiday : Standard paid leave (including service charge), with Hotel California closed on Christmas Day and Boxing Day. Got kids? Take an extra day for their first day of school. Style : No stiff uniforms—smart casual and comfy is the vibe (trainers welcome!). Do You Have the California Spirit ? At Hotel California , we believe true happiness comes from giving your best to others. We call it the California Spirit —going beyond service to genuinely care for our guests and team, powered by the latest AI tools to make every interaction seamless and special. We’re searching for a Floor Manager to join our London haven. Our Californians (Managers) are the heartbeat of our operation, ensuring every guest feels like they’ve stepped into a world of wonder. With AI assisting everything from real-time guest preferences to team coordination, you’ll lead with heart and precision. On busy nights, you’ll manage wait times of up to 90 minutes with charm and empathy, supported by a team of 40-50 California Crew members and fellow Californians , all working in sync thanks to our smart systems. You’re empowered to make bold decisions, ensuring our California Spirit shines through in every moment. And the perks? Competitive pay, incredible benefits, and events like our Californians’ Day Out and epic Christmas bash—our way of saying “thank you” for making 2024 our best year yet! What We’re Looking For As a Floor Manager at Hotel California : You’ve been a Senior Assistant Manager or Assistant General Manager in a high-volume, tech-savvy hospitality setting for the past few years. You’re obsessed with excellence, eager to thrive in an environment that blends AI innovation with human connection. You’ve got an eagle eye for detail, keeping standards sky-high and every shift running smoothly. You’re a natural leader with a big heart, passionate about coaching and growing your team. You live to make people happy—guests and crew alike—turning first-time visitors into lifelong fans. Join the Hotel California Family Everyone’s welcome here. We’re proud to foster an inclusive, diverse workplace and encourage applications from all backgrounds, identities, and experiences. Ready to bring your California Spirit to life with the power of AI? Apply today and help us create the ultimate guest experience in the heart of London!

Job Ref: PER1630 Branch: Tattu Canary Wharf Location: Tattu Canary Wharf, London Salary/Benefits: £49,000 OTE Contract type: Permanent Hours: Full Time Hours per week: 45 Posted date: 19/09/2026 Closing date: 31/10/2026 What You'll Get Up To: • Show your experience and ability to manage large sections of guests during busy periods to deliver an impeccable level of service and attention to detail., • Inspire your team to deliver the owners vision, to bring a unique and immersive dining experience to our guests., • Show your passion for learning and developing new skills., • Demonstrate an in-depth knowledge of food and beverage and understanding customers specific needs to deliver a unique experience., • Adapt your style to different situations and different customer requirements., • Inspire the team to deliver impeccable service with unwavering attention to detail to our guests., • Willingness to share your knowledge with junior members of the team so they are continually learning and developing. Why Permanently Unique? Health & Happiness • Monthly sessions for all the team to experience from massages, yoga, pottery painting and much more., • Cycle to work scheme, • Bespoke staff food menu designed by all our head chefs, • Mental health first aiders, • Access to management health care cash plan, • Access to EAP scheme Progression • Bespoke development journey's for all our team, • Development academies to support the progression and development of our team, • Chef Academies visiting our amazing suppliers across the UK Extras • 50% off food and drink Monday to Thursday up to a table of 4 at Tattu or Fenix restaurants, • After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine at any Tattu or Fenix restaurant, • Recommend a friend scheme, • Access a share of your earned wages whenever you need it, • Employee of the month award, • Monthly team building events, • Annual celebration

Role Overview The Commercial Manager will be responsible for overseeing the commercial strategy and business development activities of Global Recruitment Training Centre Limited across the United Kingdom and international markets. The role focuses on strengthening the organisation’s market position, expanding commercial partnerships, and promoting the company’s recruitment and training services to both international candidates and UK employers seeking global workforce solutions. The post holder will lead initiatives to generate new business opportunities, develop strategic partnerships, analyse labour market trends, and support organisations seeking international recruitment solutions in compliance with UK immigration and sponsorship frameworks. Key Responsibilities 1. Commercial Strategy and Business Growth • Develop and implement commercial strategies to expand the company’s recruitment and training services within domestic and international markets., • Identify new revenue opportunities, potential markets, and strategic partnerships to support business growth., • Establish and maintain relationships with employers, industry organisations, and recruitment partners to increase the company’s client base. 1. Client Relationship Management • Engage with UK employers to understand their workforce requirements and provide tailored international recruitment solutions., • Develop long-term commercial relationships with corporate clients, training institutions, and overseas recruitment partners., • Negotiate commercial agreements and service contracts with clients and partners. 1. International Recruitment Partnerships • Build strategic partnerships with overseas recruitment agencies, educational institutions, and training providers to attract skilled candidates for UK employers., • Coordinate with international partners to support candidate sourcing, recruitment campaigns, and workforce mobility initiatives. 1. Market Research and Commercial Analysis • Conduct market analysis to identify sectors experiencing labour shortages where international recruitment services may be beneficial., • Monitor recruitment industry trends, regulatory developments, and competitor activities to inform commercial decision-making., • Provide strategic recommendations to senior management based on market insights and performance data. 1. Employer Engagement and Service Promotion • Promote the organisation’s recruitment and training services to businesses seeking international talent solutions., • Support employer awareness initiatives relating to workforce planning, international recruitment, and UK sponsorship frameworks., • Represent the company at industry events, networking forums, and business development meetings. 1. Operational Coordination and Reporting • Collaborate with recruitment consultants, marketing teams, and senior management to ensure commercial objectives align with operational delivery., • Monitor business performance metrics including client acquisition, revenue generation, and partnership outcomes., • Prepare commercial reports and strategic updates for senior management. Skills and Experience • Proven experience in commercial management, business development, or recruitment services., • Strong understanding of international recruitment markets and workforce solutions., • Excellent client relationship management and negotiation skills., • Ability to analyse market trends, commercial data, and sector workforce needs., • Strong communication, stakeholder engagement, and strategic planning abilities.

KEONBAE is a Japanese and Korean-inspired restaurant located in the heart of Kidbrooke, South East London. We offer a unique and interactive dining experience, combining a conveyor belt sushi system with Korean BBQ grills, bringing together quality food, modern dining technology, and warm hospitality. We are looking for an experienced, passionate, and hands-on General Manager to lead our restaurant operations, develop a high-performing team, and deliver an exceptional customer experience. Key Responsibilities • Restaurant Operations: Oversee daily operations, ensuring smooth service across conveyor belt sushi and Korean BBQ dining areas while maintaining high standards of food quality, cleanliness, and safety., • Team Management: Recruit, train, motivate, and supervise staff, manage rotas, and foster a positive, high-performing team., • Customer Experience: Deliver excellent hospitality, handle customer feedback, and build strong relationships with local residents to encourage repeat visits., • Financial Performance: Drive sales and profitability, control labour and operating costs, minimise wastage, and monitor key performance indicators., • Marketing & Business Growth: Support promotions, local marketing initiatives, and customer loyalty strategies to grow the restaurant's reputation and customer base., • Compliance & Standards: Ensure compliance with food hygiene, health and safety, and licensing regulations, including safe operation of conveyor belt systems and BBQ grills., • Business Ownership Mindset: Work closely with the owners to identify opportunities, improve efficiency, and continuously enhance overall restaurant performance. Requirements • Minimum 3 years of experience in a Restaurant General Manager, Restaurant Manager, or similar senior restaurant management position. Preferably with knowledge in Korean/Japanese cuisine setting, • Strong leadership, communication, and problem-solving skills., • Good understanding of restaurant financial management, including labour costs, food costs, and sales performance., • Excellent customer service skills and a genuine passion for hospitality., • Ability to work in a fast-paced environment and remain calm under pressure., • Strong knowledge of UK food hygiene and health and safety standards., • Flexibility to work evenings, weekends, and bank holidays as required. What We Offer • Competitive salary based on experience., • Supportive working environment with direct communication with the restaurant owners., • Opportunity to contribute ideas and shape the future growth of KEONBAE., • Long-term career development opportunities as the business grows.