Head Waiter / Waitress
10 days ago
£12.21–£15 hourly
Full-time
Woodspeen
A Head Waiter or Head Waitress oversees the dining room operations and ensures a high standard of customer service. They supervise the waitstaff, manage seating arrangements, and handle guest inquiries or complaints. They also coordinate with the kitchen to ensure smooth food service and maintain cleanliness in the dining area. Ultimately, their goal is to create a positive and enjoyable dining experience for all guests. Key Responsibilities: Supervising Waitstaff: Head waiters train, motivate, and supervise the waiting staff, ensuring they adhere to service standards. Managing Dining Room Operations: This includes organizing seating arrangements, managing reservations, and ensuring the dining area is clean and well-maintained. Customer Service: They handle guest complaints, address inquiries, and ensure overall customer satisfaction. Coordination with Kitchen: They communicate with the kitchen staff to ensure timely and accurate food delivery. Promoting a Positive Atmosphere: Head waiters create a welcoming and efficient environment for both staff and guests. Maintaining Standards: They ensure adherence to hygiene and safety standards in the dining area. Essential Skills and Qualifications: Leadership: The ability to lead and motivate a team. Communication Skills: Excellent verbal and non-verbal communication is essential for interacting with both staff and guests. Customer Service Skills: A strong focus on customer satisfaction and the ability to handle challenging situations. Organizational Skills: The ability to manage multiple tasks and priorities effectively. Product Knowledge: A thorough understanding of the menu and wine list is crucial. Experience: Prior experience in a similar role, often in fine dining or high-volume restaurants, is typically required.
Rosario CappielloSenior Manager•Active 4 days ago