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A Head Waiter or Head Waitress oversees the dining room operations and ensures a high standard of customer service. They supervise the waitstaff, manage seating arrangements, and handle guest inquiries or complaints. They also coordinate with the kitchen to ensure smooth food service and maintain cleanliness in the dining area. Ultimately, their goal is to create a positive and enjoyable dining experience for all guests.
Key Responsibilities:
Supervising Waitstaff:
Head waiters train, motivate, and supervise the waiting staff, ensuring they adhere to service standards.
Managing Dining Room Operations:
This includes organizing seating arrangements, managing reservations, and ensuring the dining area is clean and well-maintained.
Customer Service:
They handle guest complaints, address inquiries, and ensure overall customer satisfaction.
Coordination with Kitchen:
They communicate with the kitchen staff to ensure timely and accurate food delivery.
Promoting a Positive Atmosphere:
Head waiters create a welcoming and efficient environment for both staff and guests.
Maintaining Standards:
They ensure adherence to hygiene and safety standards in the dining area.
Essential Skills and Qualifications:
Leadership: The ability to lead and motivate a team.
Communication Skills: Excellent verbal and non-verbal communication is essential for interacting with both staff and guests.
Customer Service Skills: A strong focus on customer satisfaction and the ability to handle challenging situations.
Organizational Skills: The ability to manage multiple tasks and priorities effectively.
Product Knowledge: A thorough understanding of the menu and wine list is crucial.
Experience: Prior experience in a similar role, often in fine dining or high-volume restaurants, is typically required.
Key Responsibilities:
Supervising Waitstaff:
Head waiters train, motivate, and supervise the waiting staff, ensuring they adhere to service standards.
Managing Dining Room Operations:
This includes organizing seating arrangements, managing reservations, and ensuring the dining area is clean and well-maintained.
Customer Service:
They handle guest complaints, address inquiries, and ensure overall customer satisfaction.
Coordination with Kitchen:
They communicate with the kitchen staff to ensure timely and accurate food delivery.
Promoting a Positive Atmosphere:
Head waiters create a welcoming and efficient environment for both staff and guests.
Maintaining Standards:
They ensure adherence to hygiene and safety standards in the dining area.
Essential Skills and Qualifications:
Leadership: The ability to lead and motivate a team.
Communication Skills: Excellent verbal and non-verbal communication is essential for interacting with both staff and guests.
Customer Service Skills: A strong focus on customer satisfaction and the ability to handle challenging situations.
Organizational Skills: The ability to manage multiple tasks and priorities effectively.
Product Knowledge: A thorough understanding of the menu and wine list is crucial.
Experience: Prior experience in a similar role, often in fine dining or high-volume restaurants, is typically required.
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Full-time
- Schedule
- Wednesdays to Sundays
- Salary
- £12.21 – £15 hourly
- Benefits
- Bonuses scheme on performance / quarterly
- Starting time
- Immediate start!
Lambourn Road, RG20 8BN, Woodspeen
Head WaiterWoodspeen
Restaurant • 11-50 Employees
Hiring on JOB TODAY since August, 2025
Elegant, understated and seasonal. We have a clear vision; to provide exceptional dishes, using the best ingredients the season offers, warm and attentive service, carefully chosen wines and cocktails
Rosario CappielloActive 3 days ago
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