Head Host/ Hostess
17 hours ago
London
U9 London is a luxury private karaoke and cocktail lounge in the heart of the West End. We are looking for an experienced, confident and welcoming Head Host to own our front door and deliver an exceptional first impression. You will be the first point of contact for our guests, overseeing arrivals and bookings for our private karaoke rooms and Space Lounge tables. This is a hands-on role for someone who can keep the entrance organized, manage busy services and make every guest feel looked after. Your responsibilities • Take ownership of the front door, reception and guest arrival experience., • Manage room and lounge table bookings, walk-ins, waiting lists and guest queues., • Confirm booking details, deposits, minimum spends and session timings, communicating these clearly to guests., • Allocate rooms and tables efficiently, coordinating with reservations, floor, bar and security teams., • Keep track of room readiness, session changeovers and table availability to minimise waiting times., • Recognise VIPs, regular guests and special occasions, providing a personal welcome., • Handle booking issues, delays and guest concerns professionally, escalating where necessary., • Support appropriate ID checks and scanning, admission procedures and compliance with the venue’s license conditions., • Brief and guide the hosting team, maintaining consistent presentation and service standards., • Keep booking records, guest notes and shift handovers accurate., • Identify opportunities to maximise bookings and upgrades while protecting the guest experience. What we’re looking for • A valid Personal License is essential., • Basic knowledge of Westminster licensing requirements, with the ability to understand and follow U9’s premises licence conditions., • Previous hosting or reception experience in a busy premium bar, restaurant, nightclub or hospitality venue, ideally at supervisory level., • Confident use of booking systems; SevenRooms and DesignMyNight experience is an advantage., • Excellent communication, organisation and guest service skills., • A calm, assertive approach to managing queues, competing demands and difficult situations., • Professional presentation, attention to detail and a strong sense of ownership., • Availability ideally across Friday, Saturday and Sunday, including late finishes. What we offer • £17 - £19 per hour, depending on experience., • A key guest-facing role at a luxury West End venue., • The opportunity to lead the front-door experience and help shape our hosting standards. To apply, send your CV, availability and a brief introduction explaining your relevant experience.