Sales Administrator
20 days ago
Rochester
Job Title: Sales Administrator Location: Kent, United Kingdom Reports To: Sales Manager / Head of Sales Type: Full-time, 37.5 hours per week (flexible hours considered) Salary Guide: £22,000–£30,000 depending on experience and responsibilities. Role Summary The Sales Administrator provides day-to-day administrative support to the sales team, ensuring accurate order processing, excellent customer service, and smooth coordination between sales, logistics, and finance. This role is ideal for a detail-oriented candidate who thrives on process, communication, and customer-facing tasks. Key Responsibilities • Process sales orders, quotations, and invoices accurately and within SLA., • Maintain and update customer records and CRM data., • Handle customer enquiries by phone and email, making sure responses are timely and helpful, and escalate any issues when needed, • Coordinate delivery schedules, liaise with logistics and suppliers, and chase order progress., • Prepare sales reports, order confirmations, and weekly pipeline updates for the sales team., • Support the finance team credit control and billing queries when needed., • Help with general admin tasks and occasionally assist with customer visits or internal improvements. Required Skills and Experience • Minimum 1–2 years’ experience in sales administration, customer service, or order processing., • Strong IT skills: MS Excel, Outlook, and experience with CRM/ERP systems., • Excellent communication and organisation skills; ability to prioritise and meet deadlines., • Attention to detail with numerical accuracy for invoicing and order entry., • Customer-focused attitude and ability to work collaboratively across teams. Qualifications and Desirable Attributes • A-levels or equivalent; GCSEs including Maths and English preferred., • Experience with EDI or complex order systems is advantageous., • Industry knowledge (manufacturing, wholesale, or tech) beneficial but not essential. Why join us? • Holiday entitlement (e.g., 25 days + bank holidays), • Company Pension Scheme, • Training budget
Donna M.Active 1 month ago