Serac Group

Ofertas sugeridas de otras empresas

• Robert Walters Recruitment Agency London

  

  Senior Customer Service Advisor

  hace 10 días

  £50000–£60000 anual

  Jornada completa

  London

  As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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• Nocador Marketing

  

  Sales and Customer Service (No Experience Required)

  hace 26 días

  £1600–£3000 mensual

  Jornada completa

  London

  We are a renowned company in Dalston, now expanding our sales team. Specialising in field sales & marketing, we focus on boosting brand awareness & driving revenue while delivering excellent customer service. This full time equivalent role offers unlimited earnings, ideal for those motivated by performance & success. Our Organisation’s mission is to connect clients, brands and customers by creating long lasting relationships. All whilst providing a supportive, friendly & motivated environment’s for our teams to achieve their professional & personal goals. This role is not suitable for candidates currently in education due to the full-time equivalent commitment required. Responsibilities Sales: Engage in face-to-face acquisitions in various locations in the Essex area and drive sales and customer experience. Customer Service: Deliver top-notch customer service to ensure satisfaction, retention & customer experience. Marketing: Leverage your expertise to clearly communicate product benefits, effectively boosting brand awareness. Teamwork: Collaborate within the team to refine sales quality and tailor your approach. Client Knowledge: Provide information, stats, case studies and/or examples, and be able answer questions that customers might have. Listen: Take on advice from your mentor, to be able to grow your skills and understanding, and listen to customers and try to overcome objections. Meetings & Events: Participate in daily office meetings & optional social gatherings to grow your network and learning potential. What We Offer Recognition: Celebrate success at weekly meetings & national award ceremonies. Earning Potential: The opportunity to earn through commission and added incentives when certain sales goals are met. Company Culture: Be part of a team that moves fast, supports each other, and knows how to have fun while achieving great things together. Training & Development: Develop sales & customer service skills through one-on-one mentorship with a senior sales associate. Career Growth: Clear path to progress into leadership & mentor roles, within your first year. Incentives: Earn extra rewards, event invites & win invites on international travel events. Prime Location: Office located in the heart of Dalston. Immediate Starts Available! Requirements Communication: Strong face-to-face communication skills. Location: You must be able and willing to commute into Central London. Team Skills: Enjoy working within a team, meeting new people & building connections. Full time Equivalent Availability: Eligible and available to work in the UK for 4/5 full days a week (Between Mon-Sat). No Experience: Experience in customer-facing roles (like retail, hospitality, warehouse, sales or customer service) is a plus but not required due to the initial training they provide. Your next opportunity starts here! Apply now and submit your up to date CV and contact details for this immediate start opportunity. Successful candidates will be contacted within the next few days to answer a few questions and potentially book in for a face to face meeting at our vibrant Romford office. If you're ready to grow, achieve, and be part of something exciting, apply now and start your journey with us!

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• HAYS

  

  Customer Services Executive (Hybrid-Working!)

  hace 15 días

  London

  Customer Services Executive, London, £27,000 + Bonus, Hybrid-Working, Mortgage Brokerage, Immediate Start! Our client, a well-established, growing Independent Mortgage Brokerage based in Central London, are looking to recruit a fun, sociable Customer Services Executive to join their sociable team. Working on a hybrid basis (3 days in the office / 2 days working from home), this is an incredible opportunity for the perfect candidate! Our client have been established for just over 20 years and have grown to close to 70 FTE, with a further 150+ freelance employees. Due to their growth and consistent success, they are now actively seeking the perfect candidate to join their Client Services department. In a nutshell, your responsibilities will include: • Liaising with customers over the phone and email (50+ calls a day), • Ensuring all customers are satisfied with the services provided by the company, • Promoting different services that could be of interest to the customer (no push for sales, just introducing products!), • Booking in appointments for Advisors to explain additional products in more detail, should the customer(s) be interested, • Logging all customer interaction(s) on company CRM, • Minimum of 1 year's experience within a Customer Services capacity, • Proficient in all Microsoft Office programs (Word/Excel/PowerPoint/Outlook), • Articulate telephone manner, • Excellent communication skills (written and verbal), • Genuine desire to progress, • Annual bonus up to £4,000 (based on individual and company performance), • Hybrid-working model (3 days in the office / 2 days working from home), • Fantastic working hours: Monday - Friday: 9.00am - 5.30pm

• RF Recruitment Consultancy

  

  Air and Water Hygiene Account Manager

  hace 22 días

  London

  Are you an Air and Water Hygiene Engineer looking to take your career to the next level? We are recruiting for an Air and Water Hygiene expert, looking to progress into a client development and management role. You will be working for a market leader, looking to further expand their Air and Water Hygiene division with your help! This is an amazing opportunity for a specialist air and water hygiene ... ZIPC1_UKTJ

• Imperial London Hotels

  

  Reservations Manager - Bloomsbury

  hace 7 días

  London

  As Reservations manager you will be responsible for managing the day-to-day operation of the Reservations department - ensuring that all systems and procedures identified in the reservations audit are completed. Holidex, OXI Interface, Opera PMS, Configuration, S&C and channel manager as IHG concert

• HAYS

  

  Technical Accounting Manager

  hace 2 meses

  London

  Technical Accounting Manager - Insurance - London (Hybrid) - £110,000 - £125,000 Your new company A dynamic and forward-thinking insurance group is seeking a Technical Accounting Manager to join its London-based finance team. This is a pivotal role focused on embedding key reporting changes, providing technical and commercial guidance, and ensuring compliance with evolving accounting standards in a complex reporting environment. You’ll be instrumental in driving continuous improvement across reporting processes, maintaining robust controls, and supporting statutory and regulatory deliverables. Your new role Key Responsibilities • Lead technical reviews of statutory and regulatory reporting (Annual Reports, Solvency II, Lloyd’s, NAIC, etc.), • Ensure compliance with UK GAAP, US GAAP, IFRS, Lloyd’s, and Solvency II, • Produce technical accounting papers and evaluate the financial reporting impacts of significant transactions, • Act as the primary finance contact for projects and change initiatives, • Prepare and review Board and Audit Committee papers, • Support financial statement disclosures and complex journal entries, • Provide quarterly training and respond to regulator queries, • ACA / ACCA / CIMA qualified (or equivalent), • Strong technical knowledge of UK GAAP, US GAAP, IFRS, Lloyd’s, and Solvency II, • Proficiency in Microsoft Excel and handling complex data sets, • Excellent communication and stakeholder management skills, • Analytical mindset with strong reconciliation abilities, • Proven ability to meet deadlines and solve problems independently If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4710174

• Whitbread - Head Office

  

  Metasearch and Online Travel Agent Executive - Holborn

  hace 2 días

  London

  You’ll work directly with Google, Microsoft, and leading Online Travel Agents such as Booking. Metasearch and Online Travel Agent Executive - Holborn. Metasearch and Online Travel Agent Executive.

• HAYS

  

  Accounts Manager

  hace 6 días

  London

  Accounts Manager - West London Accountancy Practice Your new company An award-winning accountancy practice recognised for its commitment to precision, innovation, and client success. Known for blending deep technical expertise with a refreshingly personal approach, the firm supports businesses of all sizes with services ranging from compliance and tax planning to strategic advisory and digital transformation. Your new role As a Client Manager, you’ll be the main point of contact for a portfolio of clients, ensuring they receive timely, accurate, and proactive support. You’ll oversee the delivery of accounts, tax returns, and advisory work, while nurturing relationships that help clients feel genuinely supported. Key responsibilities: • Manage a varied portfolio of clients across different sectors, • Act as the primary contact for client queries, providing clear and practical guidance, • Review accounts, VAT returns, management reports, and tax computations, • Coordinate workflow within the team to ensure deadlines are met, • Identify opportunities to add value through advisory services, • Support junior team members with coaching and technical guidance, • Experience in an accountancy practice environment, • ACA/ACCA qualified (or equivalent)., • Strong communication skills and a natural ability to build rapport, • Confident reviewing work and providing constructive feedback, • Organised, proactive, and comfortable managing multiple deadlines, • A genuine interest in helping clients understand their numbers and grow their businessesWhat you'll get in return, • A supportive, collaborative team culture, • Opportunities for professional development and progression, • The chance to make a real impact with clients who value your expertiseWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4771097