Thames Homecare Service

We are looking for a proactive, organised and reliable support worker to join a supported accommodation team. The role focuses on supporting residents to develop greater independence, maintaining safe and well-managed accommodation, and keeping accurate records. Resident support • Conduct regular face-to-face support sessions with allocated residents., • Complete and review Individual Support Plans and Support & Move-On Plans within required timescales., • Maintain accurate support logs and electronic resident records., • Help residents develop independent living and life skills, including budgeting and financial management., • Assist with Housing Benefit and Universal Credit matters, rent arrears and benefit issues where required., • Support residents with education, training, employment, housing and move-on options., • Encourage residents to engage with agreed support plans., • Identify safeguarding or welfare concerns and escalate them appropriately., • Maintain professional boundaries and confidentiality. Property and accommodation • Carry out regular checks of allocated properties, including communal, internal and external areas., • Identify and report repairs, maintenance issues, property damage and health and safety concerns., • Follow up reported repairs and liaise with the maintenance team regarding outstanding works., • Check that rubbish is managed and that fire exits, escape routes and communal areas remain clear., • Check that required property and fire safety signage is displayed., • Assist with move-in and move-out checks, including checking furniture, equipment and other property items., • Take photographs and record evidence of property issues where required., • Keep property inspection and maintenance records up to date., • Report compliance concerns promptly to management. Administration and communication • Update internal trackers and databases., • Ensure support documentation is completed accurately and within required timescales., • Monitor outstanding actions and follow them through to completion., • Communicate effectively with management, administration and other members of the support team.

Provide person-centred support to enable the client to remain safe, comfortable and as independent as possible in her own home. Support includes: • Assist with personal care, washing and bathing as required, while maintaining dignity and privacy., • Support the client with dressing and getting ready for the day., • Support and encourage safe mobility around the home., • Encourage the client to maintain independence and complete tasks she is able to do safely herself., • Prepare breakfast, light meals, snacks and drinks according to the client's preferences., • Encourage adequate food and fluid intake and report any concerns., • Provide support with toileting and continence needs where required, maintaining dignity and good hygiene., • Provide companionship, reassurance and emotional support., • Encourage the client to follow mobility/physiotherapy exercises already recommended by relevant professionals, where these form part of her agreed care plan., • Observe for changes in mobility, pain, skin condition, bowel pattern, appetite, hydration or general wellbeing and report concerns promptly., • Maintain a safe environment and reduce falls risks, particularly when the client is mobilising., • Record all care and relevant observations accurately after each visit., • Report any deterioration, incidents or concerns in accordance with OPCS escalation procedures. Skills Required • Personal care and dignity, • Bathing and washing support, • Continence and toileting support, • Safe mobility assistance, • Moving and handling awareness, • Falls prevention and risk awareness, • Meal and drink preparation, • Nutrition and hydration monitoring, • Observation and escalation of changes in condition, • Skin integrity awareness, • Supporting an older person with reduced mobility, • Promoting independence, • Person-centred communication, • Companionship and reassurance, • Accurate care documentation, • Infection prevention and control, • Medication awareness and safe working within the care plan, • Ability to recognise when concerns require escalation to family, manager or healthcare professionals Equipment / Aids Equipment currently identified or requiring confirmation: • Walking/mobility aid used by the client, • Stair support/handrails within the home, • Appropriate footwear for safe mobility, • PPE for personal care as required Important The successful applicant must: • Live in or very close to Sydenham (SE26) or be able to travel reliably to the area for scheduled calls., • Be available for morning, lunchtime and evening visits, including weekends., • Be reliable and able to commit consistently to agreed visits., • Have experience providing personal care, including washing, bathing and dressing., • Be confident supporting a person with reduced mobility and promoting safe movement around the home., • Understand how to encourage independence rather than taking over tasks unnecessarily., • Be able to prepare simple, nutritious meals and drinks and confidently encourage good nutrition and hydration., • Be comfortable providing medication prompts/support in accordance with the client's care plan and medication records., • Be able to observe and accurately record food and fluid intake and report concerns appropriately., • Have good communication and observation skills and recognise changes in a client's wellbeing that require escalation., • Understand dignity, privacy, choice and person-centred care., • Have good written and spoken English for communication and accurate care records., • Follow infection prevention, safeguarding, moving and handling and medication procedures., • Complete required care records accurately and promptly after each visit., • Be willing to complete OPCS recruitment, training and competency requirements before working independently. Desirable • Previous domiciliary/home-care experience., • Experience supporting older adults with reduced mobility., • Experience supporting clients with nutrition and hydration needs., • Relevant care qualifications or training., • Driver with access to a vehicle, although applicants who live locally and can reliably attend all required visits will also be considered.

Care Workers & Support Workers 📍 Ealing Supporting individuals with Autism and Learning Disabilities We are currently recruiting compassionate and reliable Care Workers and Support Workers to join our team in the Hounslow area. You will be supporting children and young adults with Autism and learning disabilities, helping them to live safe, meaningful, and fulfilling lives. About the Role As a Care/Support Worker, you will provide person-centred support in line with individual care plans. Your role will focus on promoting independence, emotional wellbeing, and social inclusion. Key responsibilities include: • Providing daily support tailored to individual needs, • Assisting with personal care (where required), • Supporting with routines, education, and community activities, • Encouraging communication, social interaction, and life skills, • Managing behaviours that may challenge with patience and professionalism, • Working closely with families, professionals, and multidisciplinary teams, • Maintaining accurate records and following safeguarding procedures About You We are looking for individuals who are: • Caring, patient, and empathetic, • Passionate about supporting individuals with Autism and learning disabilities, • Reliable and committed to providing high-quality care, • Able to work independently and as part of a team, • Good communicators with a calm and positive approach Experience is desirable but not essential — full training and ongoing support will be provided. What We Offer • Competitive pay rates, • Flexible working hours, • Comprehensive training and induction, • Ongoing professional development, • Supportive and inclusive working environment, • Opportunity to make a genuine difference in people’s lives Requirements • Right to work in the UK, • Enhanced DBS check (or willingness to apply), • Willingness to undertake mandatory training, • Experience in Autism, learning disabilities, or care work is an advantage Apply Now If you are passionate about making a positive impact and supporting children and young adults to reach their full potential, we would love to hear from you.

Customer Care Call Centre Advisor Join One of the UK's Leading Hair Transplant Companies: Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people and making a real difference in people's lives? We are looking for a motivated and enthusiastic Customer Care Call Centre Advisor to join our growing team at one of the UK's leading hair transplant providers. As the first point of contact for prospective and existing patients, you will play a key role in delivering an exceptional customer experience while supporting individuals throughout their hair restoration journey. About the Role As a Call Centre Advisor, your responsibilities will include: • Handling inbound and outbound calls with professionalism, empathy, and enthusiasm., • Responding to customer enquiries via phone, email, and online messaging., • Booking consultations for prospective patients and ensuring appointments are scheduled efficiently., • Following up on enquiries and maintaining strong relationships with potential clients., • Conducting aftercare telephone calls to patients following their procedures, ensuring they are recovering well and answering any non-clinical questions., • Booking post-operative review consultations and follow-up appointments with our clinical team., • Providing outstanding customer support throughout the patient's journey, from initial enquiry through to aftercare., • Accurately updating patient records using our CRM and internal systems., • Liaising closely with patient coordinators, surgeons, and clinical teams to ensure a seamless patient experience., • Managing appointment diaries and helping to maximise clinic utilisation., • Meeting individual and team performance targets while maintaining exceptional customer service standards., • Identifying opportunities to enhance the patient experience and contribute to continuous service improvement. What We're Looking For: • Previous experience in a call centre, customer service, sales, healthcare, or appointment-setting role is ideal and highly desirable., • Excellent verbal and written communication skills., • A friendly, confident, and professional telephone manner., • Outstanding listening and interpersonal skills with a caring and empathetic approach., • Strong organisational skills and attention to detail., • Good computer literacy, with experience using CRM systems being an advantage., • Ability to work in a fast-paced environment while managing multiple priorities., • A positive attitude and genuine passion for delivering exceptional customer care. What We Offer • Competitive salary with performance-based bonuses., • Full training and ongoing professional development., • Clear career progression opportunities., • Friendly, supportive, and collaborative working environment., • Employee discounts on treatments., • Company pension., • Paid annual leave., • Modern office facilities., • Regular team events and employee recognition programmes. Why Join Us? We are proud to be recognised as one of the UK's leading hair transplant providers, helping thousands of patients restore not only their hair but also their confidence. Our team is dedicated to delivering exceptional care at every stage of the patient journey, and we believe our people are the key to our success. If you're passionate about customer service, enjoy building relationships, and want to be part of a company that genuinely changes lives, we'd love to hear from you. Apply today and help us deliver an outstanding experience from the very first call through to every stage of our patients' recovery.

Prestige Home Health is seeking dedicated Care Assistants/Carers to provide essential live-in and domiciliary care services across London. We are committed to supporting our clients with dignity and respect, helping them maintain independence in their own homes. Key Responsibilities: • Assisting clients with personal care, including bathing, dressing, and grooming., • Administering medication as per care plans., • Supporting with mobility and transfers., • Performing light household duties and meal preparation., • Providing companionship and emotional support., • Documenting care provided and reporting any changes in client's condition. Requirements: • Compassionate and caring attitude., • Excellent communication and interpersonal skills., • Ability to work independently and as part of a team., • Prior experience in care is preferred but not essential, as full training will be provided., • Right to work in the UK.

Key Care Requirements: • Discreet personal care, medication management, • Assistance with Meal preparation, laundry assistance, and light housekeeping (has own housekeeper), • Coordination of healthcare services, including GPs, consultants, Occupational Therapists (OTs), Physiotherapists, Nutritionists, and District Nurses (if required as the client got own PA), • Provide companionship, encouragement, and emotional support., • Assist with safe mobility while the client is non-weight-bearing on the left hip and wrist, using a walker and electric wheelchair., • Support independence and ensure a safe home environment. - Assist with daily routines and accompany the client to activities and appointments when required., • Work alongside the client’s existing support team, including her Personal Assistant, Housekeeper/Chef, and physiotherapist., • Encourage and support prescribed physiotherapy exercises as advised by the healthcare team.

Looking for a flexible Part-time + Full Time Carer.Must have a NATIONAL INSURANCE NUMBER**We are ready for the right candidate to start ASAP. Please message for further information and to arrange a interview.Thank youwe pay:£13.50 during the week and£15 during weekends