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Assistant Reservation Manager - Cipriani

Customer Service

55 minutes ago20 views

We are seeking an experienced and highly organised Assistant Reservations Manager to support the efficient operation of our reservations department at Cipriani London. The ideal candidate will have a strong background in hospitality or restaurant operations, excellent leadership abilities, and a commitment to delivering exceptional guest service.
This role includes overseeing the reservations process, supporting and supervising the reservations team, managing guest communications, and working closely with senior management to optimise guest experience, table allocation, and operational efficiency.


Duties


Oversee and manage the daily reservations process, ensuring accuracy and timely handling of all guest bookings.
Respond professionally to guest enquiries via telephone, email, and online booking platforms.
Maintain a comprehensive understanding of the restaurant’s service standards, menu offering, seating arrangements, and operational requirements.
Assist with training, developing, and supervising reservations team members to ensure consistent service excellence.
Monitor booking patterns and guest preferences to maximise table utilisation and revenue opportunities.
Ensure all reservation procedures comply with company policies, health and safety standards, and data protection requirements.
Collaborate with the Restaurant Manager and senior management to enhance guest experience, streamline workflows, and support service objectives.
Prepare reports and provide insights on booking trends, no-shows, VIP guests, and special requests.
Support the smooth coordination between the reservations team and front-of-house operations.
Requirements


Proven experience in a luxury hospitality environment, ideally within restaurant or hotel reservations.
Previous supervisory or team-lead experience with strong leadership and coaching abilities.
Excellent organisational and time-management skills, with the ability to manage multiple priorities effectively.
Exceptional communication skills in British English, both written and verbal.
Strong knowledge of restaurant operations; familiarity with culinary and service workflows is advantageous.
Proficiency with reservations and CRM systems (e.g., SevenRooms, OpenTable, ResDiary, or similar).
High level of professionalism, discretion, and guest-focused service.
Ability to lead by example and maintain Cipriani’s high standards of hospitality at all times.
Job Type: Full-time


Benefits:



Health & wellbeing programme
Private medical insurance
Work Location: In person

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Andrea G. avatar icon
Andrea G. from Cipriani is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    up to £40,000 yearly
  • Starting time
    Immediate start!

pin icon23 Davies Street, W1K, London

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Customer Service ManagerLondon

Restaurant • 51-250 Employees

Hiring on JOB TODAY since May, 2021

International Company

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Andrea G.Active 19 minutes ago
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