Cafe Manager

Management

11 hours ago6 views

Location: Bexley, UK
Position: Full-Time Manager
Reports to: Sugars Owners
Start Date: Spring 2025

About Sugars
Sugars is a family-run, independent dessert café in Bexley that specialises in artisan ice creams, hot desserts, and seasonal specials. We aim to bring people together over sweet treats, celebrate local flavours, and create a cosy, welcoming space for both kids and adults. With a commitment to quality, creativity, and community, Sugars is the perfect place for dessert lovers of all ages.

Role Overview
We are looking for a passionate and experienced Manager to lead and oversee the day-to-day operations of Sugars. This is a full-time, hands-on role, ideal for someone with a love for desserts, customer service, and community. As the Manager, you will be responsible for ensuring the shop runs smoothly, maintaining a high standard of service, and leading a team to deliver an exceptional dessert experience to our customers.

Key Responsibilities:
Team Leadership & Staff Management:
  • Lead, motivate, and manage a team of dessert-loving staff, ensuring a positive and productive work environment.
  • Hire, train, and onboard new employees, ensuring they align with Sugars’ values and customer service standards.
  • Conduct regular performance reviews, provide constructive feedback, and foster ongoing staff development.

Operational Excellence:
  • Oversee the daily operations of the shop, ensuring it runs efficiently and meets quality standards.
  • Manage stock, inventory, and ordering of supplies, ensuring ingredients and products are always fresh and available.
  • Handle cash management, including till reconciliation and overseeing daily financials.

Customer Experience:
  • Ensure a high standard of customer service at all times, dealing with any customer concerns or feedback in a positive and professional manner.
  • Create and maintain a welcoming atmosphere that encourages repeat visits and community engagement.
  • Collaborate with the founders to create and implement seasonal specials, events, and promotions.

Event Planning & Community Engagement:
  • Support and help organize events, promotions, and collaborations with local businesses or charities.
  • Maintain an active presence in the Bexley community, building strong relationships and brand awareness.

Health & Safety Compliance:
  • Ensure all health and safety regulations are adhered to, including food hygiene and safety protocols.
  • Maintain cleanliness and organization of the shop, providing a safe environment for both staff and customers.

Skills and Qualifications:
  • Proven experience in a managerial role within a customer-focused environment (preferably within hospitality or retail).
  • A passion for desserts, food, and creating memorable experiences for customers.
  • Strong leadership and communication skills, with the ability to inspire and manage a team.
  • Excellent organizational skills, with the ability to manage multiple tasks and priorities efficiently.
  • A proactive approach to problem-solving and the ability to remain calm under pressure.
  • An understanding of financials, including budgeting, stock control, and cash handling.
  • Knowledge of food safety standards and regulations.
  • Flexible availability, including weekends and holidays (especially during peak seasons).
  • Experience in event planning and community engagement is a bonus!


Why Join Sugars?
At Sugars, we’re not just creating desserts – we’re creating a community. As the Manager, you’ll be part of a growing, family-run business with a strong focus on customer experience and community engagement. We offer:
  • Competitive salary with opportunities for bonuses.
  • A fun, supportive work environment where creativity is encouraged.
  • Opportunities to make an impact on local events, seasonal specials, and future growth of the business.
  • The chance to be part of a passionate team and help bring our vision to life in the Bexley community.


How to Apply
If you're excited about leading a passionate team, creating memorable dessert experiences, and becoming part of a community-focused business, we’d love to hear from you!
Sugars is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    11-6pm Tuesday - Sunday
  • Salary
    £24,000 – £27,000 yearly

pin icon68 Bexley High Street, DA5 1AJ, Bexley

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Hospitality ManagerBexley

Desserts Cafe • 1-10 Employees

Hiring on JOB TODAY since January, 2025

If you’re excited to work in a dynamic, fun environment where you can bring your communication and leadership skills, passion for great service and love of everything sweet to life, we’d love to hear from you!

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Vicki DoodyActive 3 hours ago

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