Shop Supervisor

Oversee the daily operations of the restaurant and takeaway to ensure smooth and efficient service. Supervise staff, organising shifts and schedules to maintain optimal service levels. Monitor and maintain high standards of customer service, addressing and resolving customer complaints promptly. Manage the restaurant’s budget, control operational costs, and prepare financial reports to maximise profitability. Monitor inventory levels, order supplies, and liaise with suppliers to ensure the availability of quality ingredients. Ensure compliance with health, safety, and hygiene regulations while maintaining cleanliness throughout the restaurant. Collaborate with the kitchen team to plan menus that meet customer preferences and dietary requirements.

The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly. • Help maintain standards for food quality, hygiene, and health & safety. • Support with inventory checks, stock control, and liaising with suppliers. • Oversee the coordination of dine-in, takeaway, and delivery services. • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns. • Support initiatives to improve and maintain a 4.9-star Google rating. • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues. • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events. • Help execute strategies to increase sales and online visibility. • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste. • Help track usage of ingredients and manage portion control. • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff. • Foster team morale and help maintain a positive, productive environment. • Assist with creating fair and efficient staff rotas. • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures. • Support efforts to meet regulatory standards and prepare for inspections. • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality. • Strong communication and problem-solving skills. • Ability to support operational and financial goals. • Experience managing staff and handling customer issues effectively. • Familiarity with food delivery platforms is an advantage. • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses. • A dynamic and supportive team environment. • A chance to be part of a growing, community-loved business. • Ongoing training and career development opportunities.

We are looking for experienced manager to join our team at Millions Lounge & Restaurant in Chadwell heath Job Responsibilities: Operations Management Oversee daily lounge operations (opening, closing, shift schedules). Ensure consistent quality of sheesha preparation, coal service, and hygiene. Monitor inventory of tobacco, coals, hookah equipment, and consumables. Ensure lounge ambiance is clean, inviting, and appropriate (music, lighting, seating). 2. Staff Supervision Hire, train, and manage staff (waiters, sheesha preparers, cleaners). Delegate duties and create shift schedules. Ensure staff follow safety and hygiene standards. Resolve any internal team issues or conflicts. 3. Customer Service Greet guests and handle complaints or special requests. Ensure fast, friendly, and knowledgeable service. Monitor table turnover and guest satisfaction. Build relationships with regular customers. 4. Compliance and Safety Ensure compliance with local health and safety regulations, including ventilation and fire safety. Follow laws regarding age restrictions and smoking indoors (depending on location). Maintain licenses related to tobacco use, food handling, or alcohol (if served). Conduct regular inspections of hookah equipment for cleanliness and safety. 5. Financial Management Handle cash and POS systems; reconcile daily sales. Monitor expenses, control waste, and order supplies. Help set pricing, promotions, or loyalty programs. Report financial and performance metrics to owners. 6. Marketing and Promotions Plan events (e.g., themed nights, live music, football screenings). Run or oversee social media accounts and local advertising. Collaborate with influencers or loyalty schemes. Job Requirements: - Previous experience in a restaurant or shisha lounge environment is preferred - Flexibility to work evenings and Working hours betweImmediate start

The Floor Manager will play a key leadership role in the day-to-day management of our eatery floor, ensuring smooth shift operations, exceptional customer service, and compliance with company standards. This is a hands-on role ideal for someone with strong organisational skills and proven leadership experience in the hospitality sector. Key Responsibilities: Plan, coordinate, and manage staff shifts to ensure efficient restaurant operations Supervise the delivery of high-quality food and service to all customers Maintain a clean, welcoming, and compliant dining environment Monitor inventory usage and coordinate stock ordering as needed Assist in menu planning and development of food and beverage offerings Ensure adherence to all company policies regarding cash handling, equipment use, and property care Train, support, and guide team members to uphold brand standards and health & safety regulations Exclusively work at our trading premises as part of our in-house leadership team Requirements: Previous experience in a supervisory or managerial role within the hospitality or food service sector Excellent communication, leadership, and team management skills Strong attention to detail and commitment to customer satisfaction Understanding of food hygiene and health & safety requirements Ability to perform well under pressure in a busy service environment Why Join Us? We offer a vibrant working environment, opportunities for growth, and a chance to play a pivotal role in the ongoing success of a well-established food brand. To Apply: Please submit your CV and a short cover letter outlining your relevant experience and interest in the role.

Overview HFS Consultancy Ltd, a leading educational recruitment agency, is seeking a highly organized and proactive Office Manager to oversee the day-to-day administrative operations of our office. The successful candidate will be responsible for ensuring the smooth running of office operations, managing administrative staff, and providing support to the management team. Key Responsibilities Administrative Management - Oversee and manage daily office operations to ensure efficiency and productivity. - Develop and implement office policies and procedures. - Maintain office supplies inventory and place orders as needed. - Coordinate and schedule meetings, appointments, and travel arrangements for staff. - Manage office budget, track expenses, and prepare financial reports. - Recruitment Support - Assist with the coordination and administration of recruitment processes. - Support the recruitment team with scheduling interviews, managing candidate communications, and maintaining recruitment databases. - Ensure compliance with recruitment regulations and company policies. Staff Management - Supervise and support administrative staff, including hiring, training, and performance evaluations. - Delegate tasks and responsibilities to ensure effective workflow. - Foster a positive and collaborative office environment. Communication and Coordination - Serve as the main point of contact for office-related inquiries and communication. - Liaise with other departments to ensure smooth operations and effective communication. - Coordinate with external vendors and service providers. Office Maintenance - Ensure the office is clean, organized, and well-maintained. - Oversee maintenance and repair of office equipment and facilities. - Implement and monitor health and safety protocols. **Support to Management** - Provide administrative support to the management team, including preparing reports, presentations, and correspondence. - Assist with special projects and events as needed. - Manage confidential and sensitive information with discretion. Qualifications - Proven experience as an Office Manager or in a similar administrative role, preferably within a recruitment or educational setting. - Excellent organizational and time management skills. - Strong leadership and team management abilities. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Knowledge of office management procedures and best practices. - Strong verbal and written communication skills. - Ability to multitask and prioritize tasks effectively. - Attention to detail and problem-solving skills. - Bachelor’s degree in Business Administration, Office Management, or a related field preferred. Benefits - Competitive salary and benefits package. - Opportunity for professional growth and development. - Positive and collaborative work environment. How to Apply Interested candidates should send their resume and cover letter to email with the subject line "Office Manager Application..

Plans and oversees bar services, supervising staff to ensure smooth operations and high service standards. Curates and updates the drink menu, offering a variety of beverages while considering quality and customer preferences, including special occasions. Manages stock levels, direct the purchasing of supplies, and monitors inventory to prevent wastage, stay within budget, and maximize profitability. Verifies the quality of beverages, and service, ensuring that all statutory health, cleanliness, and safety requirements are met in the bar areas. Trains staff on menu offerings and service standards to provide guests with knowledgeable recommendations and a welcoming experience. Collaborates with the management team to implement growth strategies and conducts routine checks and audits to maintain operational efficiency and compliance.